The MDM Level 2 Analyst will support day-to-day Master Data Management operations across Customer, Vendor, and Business Partner master data domains. This role is responsible for processing master data requests accurately, completely, and within agreed service levels while ensuring compliance with internal controls, audit requirements, business rules, and data governance standards.

The position requires hands-on operational experience in Customer Master, Vendor Master, and Business Partner data maintenance, preferably in SAP ECC, SAP S/4HANA, SAP MDG, ServiceNow, or similar ERP and workflow environments. The role is focused on MDM Operations execution and support, not SAP functional consulting or implementation consulting. This distinction is important based on sourcing feedback that candidates should have practical master data operations experience in customer/vendor onboarding, screening, and maintenance processes.

Purpose of the Role

The purpose of this role is to maintain trusted, accurate, and compliant master data that supports downstream business processes such as Procure-to-Pay, Order-to-Cash, Accounts Payable, Accounts Receivable, Procurement, Finance, Sales, Compliance, and Reporting.

The MDM Level 2 Analyst will ensure that master data requests are validated before processing, duplicate records are prevented, required approvals are obtained, sensitive updates are reviewed appropriately, and all actions are supported by proper audit evidence.

Key Responsibilities

In this role, the MDM Level 2 Analyst will be responsible for the following:

• Process Customer, Vendor, and Business Partner master data requests, including creation, modification, extension, blocking, unblocking, and deactivation of records.
• Review and validate incoming requests from approved intake channels such as ServiceNow, SAP MDG workflows, email-based request channels, or other authorized business systems.
• Confirm that request forms, supporting documents, approvals, tax details, banking details, address information, and other mandatory data fields are complete and accurate before processing.
• Perform duplicate checks using key data points such as legal name, trading name, address, tax registration number, VAT/GST number, bank details, and existing Business Partner or account numbers.
• Execute required compliance and control checks, including denied party screening, MK Denial screening, VAT validation, IBAN or bank validation where applicable, SOX-related checks, and audit-support validations.
• Maintain master data records in SAP ECC, SAP S/4HANA, SAP MDG, BAAN, JDE, Oracle, or other relevant ERP systems based on business scope and access.
• Ensure sensitive changes such as bank details, payment information, name changes, address changes, tax changes, and unblock requests follow appropriate approval, independent verification, callback, or quality review procedures.
• Coordinate with requestors and business stakeholders to resolve missing information, incorrect documentation, approval gaps, discrepancies, and process exceptions.
• Work closely with Finance, Accounts Payable, Accounts Receivable, Procurement, Sales, Credit, Tax, Compliance, IT, and regional business teams to support timely request completion.
• Maintain proper audit trails by updating ticket notes, attaching evidence, documenting decisions, and ensuring all processing steps are traceable.
• Monitor assigned queues, tickets, service requests, and workflows to ensure timely completion within agreed SLA targets.
• Support quality reviews, rework reduction, data cleansing, annual review, duplicate remediation, and master data governance activities.
• Escalate process risks, compliance concerns, system issues, policy gaps, delayed approvals, and recurring data quality issues to the team lead or operations lead.
• Support preparation and maintenance of SOPs, desktop procedures, job aids, knowledge articles, trackers, and process documentation.
• Assist with reporting of operational metrics such as request volume, aging, SLA performance, quality scores, duplicate trends, open-ticket status, and rework drivers.
• Participate in continuous improvement initiatives, automation opportunities, system testing, transition activities, migration support, and process standardization efforts.

Required Qualifications

• Bachelor’s degree in Commerce, Business Administration, Finance, Information Systems, Supply Chain, Operations, or a related discipline.
• 2 to 5 years of experience in Master Data Management, Shared Services Operations, ERP Data Maintenance, Customer Master Data, Vendor Master Data, Business Partner Operations, Finance Operations, Procurement Operations, or similar business process operations.
• Hands-on experience in master data creation, modification, extension, blocking, unblocking, validation, and workflow-based request processing.
• Practical experience in MDM Operations is required; candidates with only SAP functional consulting, implementation consulting, or configuration-focused experience may not fully align with this operational role.

Required Skills and Competencies

• Strong understanding of Master Data Management principles, data quality standards, governance controls, and business process compliance.
• Working knowledge of Customer Master, Vendor Master, and Business Partner master data processes.
• Hands-on experience with ERP and workflow tools such as SAP ECC, SAP S/4HANA, SAP MDG, ServiceNow, BAAN, JDE, Oracle, or equivalent systems.
• Ability to review and validate business documents, onboarding forms, tax information, address details, banking information, and approval evidence.
• Good understanding of duplicate prevention, data validation, reconciliation, documentation controls, and exception handling.
• Ability to identify discrepancies, ask the right clarification questions, and work with stakeholders to resolve issues accurately and efficiently.
• Strong attention to detail and ability to process high-volume operational work with accuracy.
• Good written and verbal communication skills for interacting with business users, approvers, regional teams, and internal stakeholders.
• Ability to manage priorities, follow procedures, meet deadlines, and work in a structured shared services or global operations environment.
• Basic reporting and analytical skills using Microsoft Excel; exposure to Power BI or similar reporting tools is an added advantage.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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