What is the opportunity?

The Senior Technical Analyst, Cyber Technology Operations will provide operational support for a wide range of network security, endpoint security and threat surface products/tools within RBC’s global Cyber Security environment. The Senior Technical Analyst will provide production support and perform implementation of changes; as well as ensure prompt resolution to any production problems by responding to incidents.

What will you do?

• Day-to-day support of Endpoint Security and Threat Surface security applications (e.g. monitoring server health, monitoring event logs, performing software upgrades, executing changes in production).

• Responding to operational security-related events and incident/problem escalations from internal/external clients and business partners

• Take part in root cause analysis with service partners, vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions

• Work closely with Service Operations, Integration and Engineering support teams to understand the security products and the operating environment.

• Lead automation opportunities and incorporate AI capabilities to enhance day to day operational processes

• Participate in walkthrough reviews of all technical specifications, integrations and unit test plans.

• Ensure adequate technical documentation is in place.

• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.

• On-call duties

What do you need to succeed?
Must Have:

• Thorough understanding of network flows, protocols, and application-related security controls.

• Strong experience working with one or more of the following Security Products:

• Endpoint Security: Illumio, Crowdstrike, FireEye, Beyond Trust, Lookout, Snare, Encase

• Threat Surface: Tenable.Sc/IO

• Strong problem-solving skills with the ability to assess issues with unfamiliar technology.

• Ability to thrive in an environment with new and evolving technology.

• Strong communication skills include understanding how a message should be delivered, to who and when.

• Capability to manage multiple priorities across a number of assignments and prioritize effectively.

Nice-to-Have:

• Bachelor’s degree in computer and/or IT related disciplines.

• Certifications in information security (eg. CISSP, CCSP, CEH, ITIL)

• Operating Systems: Windows/Linux and AIX Knowledge

• Scripting/Coding: (Python/Java)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Access to a variety of job opportunities across business.

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Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.