Job Summary

Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures.
May lead and train lower level clerical staff. Performs related work as required. Team leader for Bronx East switch board/call center team. Provide backup support senior clerk referral coordinators. The support to referrals/special services includes referrals including DMEs and coordination of patient transportations; calls related to resolving issues related to insurance plans, reassigning patients to closed physician panels and call center related patient complaints and escalations all go to that position. In addition, handles reconciliations of co-payments delivered by all 20 PSRs each day.


Essential Functions

• Demonstrates effective communication skills.
  -Answers all telephone calls in a courteous manner as observed by a supervisor and/or feedback.
  -Directs or transfers calls to appropriate persons when indicated by observation and feedback.

• Performs receptionist duties as observed by supervisor
  a. Greets patients, their families and significant others as observed by Supervisor.
  b. Communicates appropriate information to families and significant others as directed by Nursing Manager 100% of the time as indicated by feedback and observation.
  c. Forwards completed charts and pre-assessment face sheets to medical records as indicated by feedback from medical records and observation by supervisor.
  d. Maintains log books for pre-assessment and surgery as observed by supervisor.
  e. Generates work order requisitions to Engineering department, when indicated by observation and feedback by supervisor.
  f. Performs other clerical and related duties as directed by the Nursing staff, ANM, as evidenced by feedback and Supervisory observation.

• Coordinates registration and scheduling of patients and other related activities.

• Provides and maintains a safe environment through preventative and interventional measures.

• Ensures patient's rights are respected as identified in the Patient Bill of Rights.

• Able to set priorities, problem solve, use proper judgment in difficult situations and be flexible in all situations

• Actively participates, practices and promotes continuous quality improvement.

• Performs other duties as assigned and necessary for the efficient operation of the medical center

• Integrates the standards of excellence into daily practice.

• Assigns all inpatient accommodations.

• Arrange transportation for designated patients via contractual services.
  * Provide ambulance service appropriate demographic and retrieval information. Instruct the ambulance service what campus or hospital to transport the patient.

• Contact insurance companies and obtain authorization numbers for admission.
  * To ensure authorizations are processed in a time fashion as prescribed by carrier.

• Reviews daily admission, emergency and urgent patient list.
  * To ensure bed availability for a seamless flow of admission.

Qualifications

• High School Diploma/GED required

• 1-3 years EPIC Optime required

• Proficiency with Microsoft® Office Word. (Medium proficiency)

• Must speak and write English

• Knowledge of Medical Terminology

• Must be able to communicate information quickly and effectively.

• Must be able to work independently to enter data in scheduling system database

• Office Equipment Operation: Computer, Typewriter, Fax Machine Copiers, etc

• OHS Annual Assessment