About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Primary Key Responsibilities (Top 3-5 KRA)

• Good understanding of Transaction cost reporting and variance analysis.
• Ensure daily BAU activities are completed accurately and timely, meeting relevant regulatory requirements.
• Ensure provides support client reporting/sales team by attending client calls pertaining to cost & charges queries.
• Ensure corrective actions identified as a result of incidents, breaches, near misses and external audits are fully completed.
• Participate in various automation activities.
• Propose solutions that could reduce time spent on BAU without affecting quality.

Additional Responsibilities : 

• Perform oversight of costs and charges data for inclusion in templates:
• Perform variance analysis and cross checking of internal and external data
• Identify and resolve issues and errors found
• Calculation of estimated cost data 
• Ongoing engagement of parties, 
• Internal and external sign-off
• Query and Issue resolution:
• Respond to queries for complex breaks and issues
• Liaise with Technical specialists and TPA
• Gathering of MI on all inputs to process.
• Prepares management MI for management and responsible for managing to prescribed KPIs

Key Stakeholder Management

Internal

Investment Accounting Services, Directors, Client Reporting, Auditors

External

Third party administrators/data providers

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have) :

Has an organized approach, with an ability to manage monthly work-load peaks and prioritise effectively and work to tight deadlines and under pressure
Data analysis and exception reporting experience
Highly numerate, demonstrating good analytical skills
Controls focussed and has a methodical approach, demonstrating attention to detail
Prior experience overseeing third party administrators, issue management and coordination
Knowledge of costs and charges templates CTI, DCPT, EPT, EMT
Knowledge of costs associated with investment transactions and fund operating costs 
Knowledge of the Investment Management process and a good understanding of different Investment Instruments pricing and valuation
Self-starter with ability to recognise and develop longer term improvements

Knowledge & Skills (Additional) :

Knowledge of fund types and asset classes.
Practical Experience in applying Advance Excel knowledge.

Experience:

Worked on CTI, DCPT and EMT templates.

Educational Qualification:

Graduate / Post-Graduate in any discipline with 2 to 3 years of relevant experience
M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic 

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.