Jobs Companies Weploy Customer Success Representative

Sobre esta vaga de Customer Success Representative na Weploy

Weploy · Presencial · Sydney

Are you looking to kickstart your career in sales? Whether you're already working in a customer success role or come from a background in hospitality, retail, account management, call centres, or another customer-facing role, this could be the perfect next step.

If you enjoy talking to people, building relationships, solving problems, and are motivated by uncapped earning potential, we'll provide the training and support to help you succeed. This is a fast-paced, phone-based role in a target-driven environment, so you'll need to be motivated, resilient, and driven to achieve KPIs while delivering an exceptional customer experience.

What you'll be doing:

  • Onboarding new tradies and guiding them through their first experience on the platform

  • Conducting nurture calls to support customer success

  • Re-engaging tradies who have become inactive and helping them maximise their return on investment

  • Having meaningful conversations to encourage ongoing platform engagement

  • Educating tradies on best practices and providing tailored recommendations

  • Managing and tracking customer performance and campaign activity

  • Assisting with service-related enquiries and account management activities

  • Supporting the wider sales team where required

  • Meeting and exceeding daily, weekly and monthly KPI targets

What's in it for you:

  • $65,000 + Uncapped Commission (OTE $93,000)

  • Monthly commission payments and daily incentive opportunities

  • Sydney CBD location with hybrid flexibility available after training

  • Free breakfast and snacks provided in the office

  • High Achievers Club and regular team rewards

  • Supportive and friendly office environment—a team that wants to see each other succeed

  • Join an award-winning employer with a strong team culture

  • Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles

  • Ongoing training and development to help you build a long-term career

What we're looking for:

  • You bring resilience, a positive attitude, and the drive to consistently achieve KPIs without compromising on customer service.

  • Previous experience in a phone-based environment is ideal

  • Strong communication and relationship-building skills

  • Experience in onboarding and building relationships is ideal

  • Strong organisational skills and attention to detail

  • A genuine desire to help customers succeed and deliver positive outcomes

Apply now if you're ready to get your sales career off the ground with uncapped earning potential and a team that invests in your success!

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Sobre a Weploy

Weploy is a tech-powered, customer service-focused staffing solution that connects top-tier talent with dynamic opportunities. 

 

We've built our own technology that sends available roles to our pre-vetted Weployee community. Saving you from having to apply for hundreds of jobs. 

 

We match top quality, ready-to-work candidates with start-ups, mid and large organisations who share a common motivation - providing outstanding customer experiences ✨

 

We’re more than just a staffing solution; we're transforming the customer service industry with an innovative and seamless approach, all driven by our in-house technology.

Our personable Talent Team has placed people in some of the most talented and innovative businesses across Australia such as Super Retail Group, OVO Energy, Volkswagen, Asana, HotDoc, Medibank, Peter MacCallum Cancer Centre and many more!

 

You'll find our current opportunities below, apply now to kick start your Weploy journey 🚀

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