Sobre esta vaga de Revenue Operations Analyst na NetDocuments
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About NetDocuments
At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.
Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.
Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.
That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:
- Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
- Five-time Top Workplace USA winner
- Five-time Salt Lake Tribune Top Workplace
- Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits
If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.
What You’ll Do
NetDocuments is seeking a RevOps & Data Governance Analyst to support our global revenue organization through strong CRM data governance, recurring reporting, operational support, and process improvement. You’ll operate as an extension of our US-based Revenue Operations team, helping ensure the accuracy and consistency of revenue data while providing reliable reporting and maintaining well-documented operational processes. This role is ideal for someone who is highly analytical, comfortable working across CRM and reporting systems, and interested in using AI and automation to reduce manual work and improve operational efficiency.
You will:
CRM Auditing & Data Governance
- Perform recurring CRM audits to identify duplicate records, missing required fields, incorrect stage assignments, and inconsistent data usage.
- Execute data cleanup initiatives, including account and contact deduplication, data normalization, and territory updates.
- Monitor data completeness, accuracy, and hygiene metrics and report on trends and areas requiring attention.
- Apply established field governance standards and document data quality issues and violations.
- Help maintain reliable CRM data that supports reporting, forecasting, and revenue operations.
Reporting & Analytics
- Create and maintain recurring performance dashboards and reports.
- Prepare weekly and monthly reporting using validated and accurate data.
- Support quota coverage, territory tracking, and other recurring Revenue Operations reporting needs.
- Fulfill ad hoc reporting and analysis requests within established turnaround expectations.
- Validate reporting outputs and investigate discrepancies before distribution.
Process Documentation & Improvement
- Document current-state Sales and Revenue Operations processes and workflows.
- Maintain accurate, organized, and version-controlled process documentation.
- Identify workflow inefficiencies, data issues, and opportunities for process improvement.
- Recommend structured improvements that increase consistency, accuracy, and operational efficiency.
AI & Automation Enablement
- Identify opportunities to use AI, automation, and scripting to reduce manual work across reporting and data management.
- Automate repetitive workflows where appropriate, including reporting, data cleanup, and validation activities.
- Experiment with emerging AI and productivity tools and evaluate their applicability to Revenue Operations.
- Provide recommendations for AI-driven efficiency improvements and help implement solutions that deliver measurable value.
Operational Support & Collaboration
- Partner with the US-based Revenue Operations team to support ongoing operational priorities and projects.
- Manage assigned work against established SLAs and communicate progress, issues, and dependencies.
- Support data and reporting requests from stakeholders across the global revenue organization.
- Maintain consistency and accuracy across recurring operational activities.
What You’ll Need to Be Successful
- 3–5 years of experience in Revenue Operations, Sales Operations, analytics, business operations, or a related role.
- Advanced proficiency with Excel or Google Sheets, including working with and analyzing large datasets.
- Experience working with Salesforce, HubSpot, or a similar CRM platform.
- Experience performing CRM data audits, cleanup, validation, or data governance activities.
- Experience creating recurring reports and dashboards using CRM, spreadsheet, or business intelligence data.
- Familiarity with BI and visualization tools such as Tableau, Power BI, or Looker.
- Experience documenting operational processes and maintaining structured documentation.
- Strong written and verbal English communication skills.
- Experience using AI productivity tools to improve efficiency in day-to-day work.
What Will Make You Stand Out
- Hands-on experience with Salesforce data governance and administration.
- Experience supporting a SaaS Revenue Operations or Sales Operations organization.
- Experience with data visualization and dashboard development in Power BI, Tableau, or Looker.
- Experience using SQL, Python, or other scripting tools for data analysis or workflow automation.
- Experience building automated workflows or integrating AI into operational processes.
- Experience working as part of a globally distributed team.
What You’ll Love About NetDocuments
- The People!
- Connection, access, and mentorship from exceptional leaders
- Growing company with opportunities for advancement
- Access to learning and development resources
- Opportunities to experiment with AI and emerging technologies
- Collaborative, global working environment
- Authenticity and accountability from leadership
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.