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Job Description:

Leads end-to-end Payments and Invoice Management operations for assigned cluster of markets. Accountable for delivery performance, stakeholder engagement, and process governance, acting as the primary link between regional leadership and market operations under the cluster-based model.

Key Responsibilities:

1. Cluster Operations & Delivery Leadership

• Own end-to-end Payments and Invoice Processing delivery for assigned market clusters
• Ensure performance against KPIs (e.g., payment timeliness, aging, automation) and SLAs
• Drive issue resolution, prioritization, and delivery continuity

2. Stakeholder & Market Engagement

• Serve as primary point of contact for market stakeholders and suppliers
• Manage day-to-day engagements with Finance, Procurement, and Treasury
• Own operational escalations and ensure timely resolution

3. Process & Control Execution

• Ensure adherence to SOPs, controls, and governance standards defined at regional level
• Execute payment controls, approvals, and compliance activities
• Act as cluster POC for audits, ensuring readiness and documentation

4. Team Leadership, Coaching, & Operational Oversight

• Lead SMEs, Specialists, and contingent resources and BPO resources within the cluster
• Provide day-to-day coaching, guidance, and performance feedback to team members
• Drive capability development, ensuring strong functional and process expertise within the team
• Ensure effective work allocation, workload balancing, and productivity management

5. Performance Monitoring & Reporting

• Track and report cluster performance against KPIs
• Perform root-cause analysis and implement corrective actions
• Provide insights and reporting to support business decisions

6. Vendor & Third-Party Oversight

• Identify and drive process improvements within the cluster
• Support implementation of standardization, automation, and transformation initiatives
• Provide feedback to Payments Manager on improvement opportunities and local challenges

Key working relationships

Internal: GS Finance, BU Finance, Regional Treasury, Procurement Category leads, GPS Source-to-Contract

External: Third party suppliers, BPOs, Bank

Qualifications:

Required:

• Bachelor’s Degree required
• 3-5+ years in Payments / AP / Finance operations
• Strong stakeholder management and problem-solving skills
• SAP (MM/FI) and shared services experience preferred

Preferred:

• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.
• People management experience (10+ resources)

Other:

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel.
• Shift: 3 – 12 pm

Required Skills:

Preferred Skills: