Manulife's Fund Events team is seeking a dynamic Manager to support the GWAM Canada business. In this role, you will provide expert operational support to help ensure the successful implementation of initiatives impacting Canadian Wealth Operations. You will apply your knowledge of fund operations and accounting across Canada and North America to assess risk, financial, accounting, and downstream operational impacts while building strong stakeholder relationships. This opportunity offers the chance to learn, develop, and excel within a team that values client satisfaction, performance, collaboration, and innovation. This is an individual contributor role with no direct reports or formal people-management responsibilities. The Manager will provide operational leadership through subject-matter expertise, project coordination, stakeholder management, and influence.

Position Responsibilities:

• Coordinate and support the implementation of Canadian Operations projects and initiatives, including post-implementation support.

• Engage with stakeholders to understand the scope, requirements, and impact of requests, and coordinate project-related tasks and activities with internal and external teams.

• Identify operational or business risks associated with initiative implementation, create impact assessments, recommend mitigation strategies where applicable, and communicate risks and impacts to leadership and downstream operations.

• Ensure all fund system setups align with project requirements.

• Liaise with custodians and valuation agents to communicate project requirements.

• Review operating models, develop appropriate workflows, and make recommendations on implementation strategies.

• Document process improvement projects thoroughly and ensure they adhere to best practices.

• Develop tools, practices, and controls to improve operational efficiency and information quality.

• Maintain strong relationships with internal and external business partners and stakeholders.

• Ensure each initiative complies with regulatory requirements and internal policies.

Required Qualifications:

• More than 7 years of relevant experience in the financial industry.

• University degree, preferably in accounting or finance.

• Experience and knowledge in fund accounting and back-office operations.

• Solid understanding of the financial services industry, investment funds, insurance funds, and investment securities products.

• In-depth knowledge of fund operations and accounting in Canada and North America.

• Excellent communication, influencing, and stakeholder management skills, with the ability to represent the team, communicate service level expectations, and manage competing priorities effectively.

• Strong interpersonal and collaboration skills, with the ability to contribute to a team environment that values knowledge sharing, peer reviews, mutual support, and collective problem-solving.

• Strong analytical and problem-solving abilities, innovative thinking, and high attention to detail with a commitment to quality results.

• Highly organized self-starter with a strong sense of ownership and accountability, the ability to work independently, and the ability to manage multiple projects and deadlines in a fast-paced environment.

• Reliable, responsible, and dependable, with a proven ability to follow through on commitments.

• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Degree specialization in accounting or finance.

• CPA or CFA designation.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.