About the Opportunity

Job Description

Title                  Manager, Client Service Operations

Department      Client Service Operations

Location           Japan, Tokyo

Reports To        Associate Director, Client Service Operations

Level                5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Service Operations team - FIL Platform and feel like you’re part of something bigger.

About your team

The Client Service Operations team is responsible for managing global fund launch activities and market onboarding, acting as the central coordinator for all internal and external operational setups to ensure end‑to‑end readiness and successful delivery.

The team also serves as the primary point of contact for internal stakeholders across multiple fund operations services and functions as a Centre of Excellence for the following areas:

Retail Products – Conducting operational impact assessments, supporting product change, launches and closures

Market Onboarding – Market registration and market account openings

Fund Setup – Managing fund build activities and ongoing data maintenance within FIL systems to support accurate and timely operations

Institutional Clients – Overseeing the onboarding of new institutional clients and supporting ongoing operational requirements

About your role

• Take ownership of Retail and Institutional onboarding activities
• Lead and deliver fund and share class launches, market and instruments onboarding, and complex client implementations, ensuring timely and efficient “time‑to‑market” outcomes
• Act as a subject matter expert on custodian and trust bank matters for Retail and Institutional fund setups
• Manage and coordinate complex initiatives, including fund mergers, conversions, transitions, and closures
• Oversee Institutional client onboarding, operational coordination, and negotiation activities, including service, legal, and operating agreements
• Maintain service governance frameworks, including Service Level Agreements, monthly service review meetings, and ongoing service delivery oversight
• Ensure timely and accurate completion of Institutional RFPs, due diligence questionnaires, and support client and consultant engagements
• Collaborate with front, middle, and back‑office teams to design bespoke service solutions and manage service changes, improvements, and escalations
• Coordinate Market Due Diligence activities and maintain awareness of regulatory changes impacting operations
• Build and maintain strong internal and external relationships, including with trustbanks, custodians and key stakeholders
• Hold operational accountability for decisions and outcomes within assigned areas, with a strong focus on risk identification, mitigation, and end‑to‑end impact awareness
• Support global business initiatives and drive alignment of processes across regions and functions.

About you

• +6 years’ relevant experience within an Asset Management firm, Trust Bank, global custodian bank, or investment bank
• Strong knowledge of Japanese fund structures, financial reporting, and regulatory requirements
• Experience in retail & Institutional fund onboarding and/or fund transitions
• Solid knowledge of investment middle office /back office operation
• Good understanding in global market and financial instruments including equities, fixed income, and FX
• Native‑level Japanese proficiency (written and verbal)
• Advanced business‑level English communication skills  
• Mandarin language capability is an advantage
• Proven ability to lead and oversee multiple, complex operational activities within a fast‑paced environment
• Strong stakeholder leadership with clear accountability for end‑to‑end delivery and outcomes
• Sound judgement in decision‑making, negotiation, issue resolution, and risk mitigation
• Experience operating within global or regional operating models, with the ability to adapt to change and complexity

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.