SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C GIDS – Senior Application Engineer Workflow

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Reports to:

Engineering Manager

Opportunity snapshot

Join a major modernization program within the Wealth Management domain, supporting application environments, CI/CD workflows, automation, and deployment readiness.
This role combines systems administration, environment engineering, DevOps support, and problem investigation, ensuring stability and reliability across multiple non‑production and production environments.

You will work across Windows, Linux, application servers, release pipelines, monitoring platforms, and enterprise infrastructure teams to ensure smooth delivery, deployment, and operations.

Role Responsibilities

Environment & System Support

• Manage and support Chorus environments across Windows Servers.
• Perform system administration tasks including logs analysis, service management, scheduled tasks, permissions, and resource monitoring.
• Support environment readiness activities such as dependency checks, configuration alignment, deployment validation, and data refresh coordination.
• Diagnose environment-related issues including DNS, routing, port connectivity, firewall behaviour, load balancers, and certificate usage.
• Support SFTP, SSH, key‑based authentication, and automated file‑transfer workflows.

CI/CD, Automation & Tools

• Support, configure, and troubleshoot CI/CD pipelines (primarily Jenkins).
• Contribute to automation efforts using Bash, PowerShell, Python, or similar scripting languages.
• Work with version control practices (Git, GitHub) and associated tooling such as SonarQube, Nexus IQ/Lifecycle, and ServiceNow.
• Assist with release activities, deployment frameworks, and change/incident management processes.

Application & Infrastructure Support

• Support and troubleshoot Chorus application and web servers including IIS, JBoss, and Apache.
• Analyse logs and trace failures to identify issues across multiple environments.
• Work with APIs, service endpoints, authentication flows, and service‑to‑service communication patterns.
• Identify root causes across environmental, configuration, dependency, infrastructure, or data-related domains.
• Testing bug fixes and assisting with production deployments

Monitoring & Observability

• Use monitoring and alerting tools (Elastic, Dynatrace) to analyse performance or integration issues.
• Detect and diagnose certificate failures, trust chain issues, and authentication misconfigurations.

Collaboration & Delivery

• Participate in cross‑functional delivery teams alongside Developers, QAs, BAs, Architects, and Platform/Infrastructure teams to deliver Workflow solutions
• Support client-facing workshops and communicate Chorus technical changes clearly to non‑technical and business stakeholders.
• Ability to work with Testers to ensure Quality delivered solutions
• Experience in Chorus Workflow Development and solutions
• Experience with Application workflows, Model Analysis and Administration workspace
• Knowledge of Analytics (Chorus Reporting)

Continuous Improvement & Documentation

• Contribute to process improvement and environment reliability initiatives.
• Maintain structured documentation including environment diagrams, runbooks, and change impact assessments.
• Ensure high standards of quality, operational consistency, and repeatability across supported environments.

Experience and Skills

Essential

• Mid-level system administration experience across Windows Server and Linux.
• CI/CD experience including Jenkins and automated deployment processes.
• Experience with Workflow and the Chorus application
• Scripting proficiency in Bash, PowerShell, or Python.
• Programming/database competency: C#, Python, MS SQL, Oracle SQL.
• Chorus or Workflow Development knowledge or experience
• Strong understanding of:
  • Operating systems internals
  • Logs and service management
  • Scheduled tasks/cron
  • Permissions and access models
  • Resource monitoring
• Networking fundamentals: DNS, routing, firewall rules, load balancers, certificates.
• Experience with IIS, JBoss, Apache, and API-based integrations.
• Experience supporting SFTP/SSH and secure authentication methods.
• Monitoring tools: Elastic, Dynatrace.
• Source control: Git.

Desirable (good to know)

• Knowledge of enterprise release & change management processes.
• Exposure to disaster recovery and production support operations.
• Familiarity with dependency mapping, secrets handling, environment variables and config file management.

Personal attributes

• Strong analytical and problem-solving skills with the ability to isolate and diagnose complex environment issues.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Capable of managing competing priorities during releases, outages, or urgent issues.
• Collaborative mindset with the ability to work effectively within cross‑functional teams.
• Structured, detail-oriented approach to documentation and operational processes.
• Demonstrates accountability, customer focus, and trust-building behaviours.
• Ability to independently problem-solve and lead the software solution implementation end to end.

Key behaviours:

• Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.
• Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
• Ensure Accountability – Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued
• Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.
• Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organisation and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.