· Provide outstanding customer service to all residents, family members, responsible persons, and visitors of residents in the community,

· Assist in recruiting and hiring, and supervising staff in maintenance and housekeeping,

· Monitor staff performance and provide feedback to staff to ensure high-quality services are being delivered consistently,

· Maintain department staffing schedule and ensure appropriate staffing coverage daily,

· Perform general maintenance work (light, electrical, painting, carpentry, etc.),

· Remain knowledgeable of federal, state and municipal laws and regulations regarding assisted living/memory care communities, including state and municipal fire safety code and regulations, and ensure compliance with all such regulations,

· Understand, operate and maintain HVAC equipment,

· Monitor and maintain appropriate supply of materials in all work areas,

· Assured that all equipment in the community is properly operational and maintained for resident comfort and convenience,

· Routinely maintain and repair equipment and document any hazardous conditions,

· Maintain resident units in good working order and perform necessary repairs in a timely manner (“unit turns”) after a resident moves out,

· Conduct daily inspections of the building, grounds and equipment to determine necessary maintenance and repairs,

· Maintain the community’s files of drawings, plans, equipment manufacturers’ instructions and warranty information,

· Supervise safety, fire protection and fire prevention programs and conduct weekly inspections of all work areas and equipment,

· Direct staff and residents in the event of fire and other emergency,

· Ensure that personnel follow established safety practices (OSHA) and maintain the organization of the physical plant of the community,

· Maintain the general appearance of the building including, but not limited to, managing and assisting with clean-up after events, movement of furniture and general building clean-up as necessary,

· Oversee and supervise landscaping and snow-removal contractors to ensure quality work,

· Manage preventative maintenance schedules and third-party contractors hired to perform preventative maintenance,

· Establish and maintain an effective work-order system,

· Ensure that preventative maintenance logs are maintained

Building Systems Oversight:

• Boilers, hydronic heating and expansion systems
• Circulation pumps and domestic water systems
• Heat exchangers and energy recovery units
• HVAC (ventilation, DOAS, VRF/AC units)
• Domestic hot water systems
• Electrical distribution and controls
• Building Automation System (BAS)

Compliance Responsibilities:

• Annual boiler and system inspections (DOB)
• Fire alarm testing and Certificates of Fitness (FDNY)
• Maintain fire protection and safe egress systems
• Support DOH inspections and resident safety standards
• FLSD (Fire & Life Safety Director) certification required/preferred