Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
We are looking for a high-impact Logistics Manager (Last Mile & Reverse) to take ownership of our end-to-end delivery experience across the Southern Europe Cluster.
This role goes beyond traditional last mile operations. You will be responsible for designing, optimizing, and scaling the full post-warehouse logistics journey—from outbound delivery to returns and reverse logistics—ensuring a seamless, cost-efficient, and high-quality customer experience.
Based in Lisbon, with regular interaction with our warehouse and carrier network across the South Europe region, you will operate at the intersection of operations, strategy, and partner management. You will report directly to the Team Lead for Warehouse to Delivery and play a key role in shaping how Emma delivers and recovers products at scale.
This position offers a unique opportunity to take on broad ownership in a fast-growing environment, with direct impact on both customer experience and operational performance.
What you´ll do:
You will take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows
You will manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
You will lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
You will own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, you will continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
You will act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
You will build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.
Who we´re looking for:
You bring 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
You demonstrate a strong sense of ownership and are comfortable operating both strategically and hands-on.
You have experience managing external partners and driving measurable improvements in operational performance.
You are highly analytical, with a structured approach to problem-solving and a focus on data-driven decision-making.
You are able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
You bring strong communication and stakeholder management skills, with the ability to influence across functions and levels.
You are fluent in English; Spanish is a strong advantage.
What we offer:
Responsibility and decision-making authority from your first day
The opportunity to work on challenging tasks that contribute to your professional growth
Work independently and as part of a dedicated, international team
Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
Work with and learn from experts in diverse fields
Get to know your team members at our exciting company events
Working from a pet-friendly office
Become an Emmie
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
