About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

Co-ordinates the shift activities of the Housekeeping office and team.

Job Responsibilities

General

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her colleagues supervisor and Manager in executing the day to day operational requirements
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times.
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any cognate duties as assigned.

Departmental

Coordinates the work of  the third party service providers Provides genuine hospitality and recognition in the work area. Promotes hotel services and products Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery Assists in general department administration. Conducts physical inventories of operating equipment and supplies and assist in the annual ordering process Ensures follow up on maintenance requirements in the areas assigned Prepares routine reports Ensure that there is a proper handing over with Supervisors and or Managers before end of shift. Make sure office and store are well clean and tidy at all time. Make sure there is proper control for amenities. Ensure Pantries are well set with minimum stock for all amenties and kept clean and tidy. Ensure requisition on Birchstreet is done prior taking any item from inventory list. Ensure Supervisor respect requisition day for stocking up pantries (North section on Wednesday; South section on Thursday; Island on Friday). Ensures all PO done and follow up on delivery. Ensures monthly inventory is done correctly. Make sure all message is passed to Managers, Supervisors and concerned staff on time. Make sure room attendant assignment is done fairly and as per section. Handles "Do Not Disturb" rooms according to Hotel policy. Ensures all Housekeeping staff follow strict adherence to all health, safety and hygienic standards put in place in line with Lead with care, Covid-19 or any other prevailing policies and procedures. Ensures follow up is done on assigned pending task and duties. Raise and update any housekeeping glitch and follow up with respective Manager/Supervisor for feedback. Daily inspect a minimum of 6 occupied villas as assigned and in accordance with hotel standards (at least 2 occupied villas from each section). Assists in doing Benchmark standard test for occupied villas. To do Housekeeping roster for next payroll and send for approval to Housekeeping Manager at least one week prior end of current roster. Update Roster daily, check attendance sheet and make sure everyone sign In and Out. Daily check roster for Absences and update Bodet accordingly. To do Ving card count prior start of shift and handover update to Supervisor prior end of shift as well as report any missing Ving Card on the spot. Close payroll and submit together with signed attendance sheet of all staff. Manage Roster and avoid any excessive overtime and any overtime should be approved by a Manager on daily basis and monitor manning based on occupancy. Monitor Hotsos and make sure every task completed on time and all pending issue should be reported to respective Manager. Daily check manning for next day. Check all guest preference prior arrival and update all guest preference and request. Do a close follow up on DND with Supervisors prior 15:00 and ensure PABX informed to send chat. Do a close follow up with Supervisors on Arrival rooms Inspected on Opera prior 15:00. Follow up on Supervisors handover on a daily basis.

Special Requirements

• Technical education in Hospitality management is preferred
• 3 years previous experience in the Housekeeping Department of a 5-star Resort/Hotel.
• Requires reading, writing and oral proficiency in the English and French language.
• Possesses excellent computer skills, working knowledge of PMS like Fidelio, Opera,  and Birchstreet.
• Strong organization and administrative skills
• Be able to handle multiple tasks at a time.