We Are Innovators & Category Creators 

Founded in Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four lines of code. Today, it powers AI-driven chat commerce experiences for leading enterprises across banking, retail, travel, telecoms, healthcare and more, trusted by global brands including Fiserv, Ria, Discovery, Absa, GoTyme, Standard bank, FlySafair, Clientèle, Pick n Pay, Walmart, MTN, Telkom, Toyota, Europcar, and thousands of additional businesses across the US, Europe, and the Global South markets.  

Over 25 years, Clickatell has continued to innovate and introduced a series of industry firsts, including the world’s first tokenized payments in WhatsApp; KYC-compliant chat banking; best-in-class conversational commerce utility use cases; and the launch of Chat-2-Pay in partnership with Visa. Its award-winning, enterprise-grade AI-powered Chat Commerce Platform enables leading consumer brands to interact and transact with customers in the same chat interface they use every day to run their lives.  

Purpose  

Are you a recent graduate with a passion for human behaviour, a curiosity for technology, and a desire to shape the future of AI-driven user experiences? If you're ready to be at the forefront of technological advancements and drive innovation in a dynamic environment, our Innovation Graduate Program might be the perfect opportunity for you to kickstart your career. This graduate program runs from 1 February 2027 to 30 November 2027 and is open to candidates who are currently based in Cape Town, as in-person collaboration and participation will form part of the experience. 

We Do The Right Things 

Responsibilities of the Role 

What You'll Learn and Do: 

• AI and User Experience: Explore the intersection of psychology, AI, and user experience. You'll learn to analyze user behaviour and psychological principles to inform the design and development of intuitive, human-centered AI systems within our chat commerce platform. 

• Creative Problem Solving: Learn how to approach complex challenges with innovative solutions. You'll be encouraged to think creatively and find novel ways to address industry-specific problems by understanding the user's perspective. 

• Technology Trends: Stay on the cutting edge of technology by exploring emerging trends in AI and machine learning and understanding how these innovations can be applied to create more effective and engaging SaaS offerings. 

• Product Development: Gain insights into the entire product development lifecycle. You'll be involved in concept ideation, prototyping, and testing of new features, focusing on the user experience and interaction with AI. 

• Market Research: Understand customer needs and market dynamics. You'll conduct research to identify opportunities for innovation, ensuring our solutions are not only competitive but also psychologically sound and user-friendly. 

Why Join Us: 

• Innovation Culture: Be part of a culture that values and rewards innovation. We encourage and support employees to explore new ideas and turn them into reality. 

• Mentorship: Benefit from the guidance of industry leaders and experts who are passionate about nurturing the next generation of innovators. 

• Career Growth: Our program is designed to propel you into a fulfilling career in innovation and technology. We provide opportunities for advancement and skill development. 

• Impact: Your work will have a direct impact on our SaaS offerings and the industries we serve. You'll help shape the future of technology solutions. 

If you're excited about the prospect of being an innovator in the SaaS industry and believe you have what it takes, then we’d like to hear from you.

Requirements

We Are On A Learning Journey 

Requirements of the Role 

• Recent graduate with a degree in a relevant field (Psychology, Cognitive Science, Human-   Computer Interaction, etc.) with an interest in technology and AI. 

• Strong problem-solving and critical thinking skills. 

• A creative and forward-thinking mindset. 

• Excellent communication and collaboration abilities. 

•  An eagerness to learn and adapt to new technologies. 

A Bit About You  

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.  

• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements. 

• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up to date in the industry and offers technical advice, and support to own team and others. 

• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision. 

• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives. 

• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism. 

• Enabling Strategy: Implements the action plans to produce practical outputs while considering the implication, and consequences for the organization and our customers. 

• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.  

• Embracing Change: Invites change and stays focused and resilient and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts. 

• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking. 

Benefits

Why You Should Join 

Perks of the Role 

• Reimbursable communications allowance for internet and mobile phone bills 

• Half-day off on your birthday 

• Hybrid working with access to office hubs as required. 

• Home office set-up with laptop, monitor and other related items. 

• Coaching sessions to provide young graduates with a strong foundation for personal and professional success. 

• Alumni Buddy for support through navigating the world of work. 

Stronger Together 

At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.