𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭-𝟯 𝗟𝗣𝗔)

Experience: 1+ yrs

Location: Ludhiana, Punjab, India

Job Type: Full-time

We are looking for a professional, friendly, and organised Front Desk Receptionist to manage the front-office operations of a clinic or healthcare facility. The role will be responsible for creating a welcoming experience for patients while efficiently managing appointments, inbound and outbound calls, patient coordination, and day-to-day clinic administration.

The ideal candidate should have strong communication and interpersonal skills, a customer-focused approach, and the ability to handle multiple responsibilities in a busy healthcare environment. Experience in a clinic, hospital, diagnostic centre, or healthcare facility will be preferred.

This role also involves supporting patient conversion and follow-ups, making sales-oriented calls, explaining services, coordinating appointments, and ensuring smooth patient flow throughout the clinic.

Requirements

Key Responsibilities

• Manage the clinic's front desk and reception area efficiently and professionally.
• Welcome patients and visitors, understand their requirements, and direct them appropriately.
• Handle inbound and outbound calls related to appointments, enquiries, follow-ups, and patient services.
• Schedule, reschedule, confirm, and manage patient appointments.
• Coordinate appointment schedules with doctors, consultants, therapists, and other clinical staff.
• Follow up with prospective patients and support appointment conversions and service enquiries.
• Explain clinic services, procedures, packages, and basic information to patients in a clear and professional manner.
• Maintain accurate patient details, appointment records, follow-up information, and other front-office documentation.
• Manage patient flow and minimise waiting-time-related issues through effective coordination.
• Coordinate with doctors, nurses, technicians, administrative staff, and management for smooth clinic operations.
• Handle patient queries and concerns professionally and escalate issues when required.
• Support basic sales and customer engagement activities to improve patient acquisition and retention.
• Conduct follow-up calls with patients regarding consultations, procedures, reports, or future appointments.
• Maintain daily appointment schedules and ensure timely communication of changes or cancellations.
• Assist with billing coordination, receipts, and other basic administrative activities as required.
• Maintain confidentiality and handle patient information responsibly.
• Ensure the reception area remains organised, professional, and welcoming.
• Support the overall day-to-day management and smooth functioning of the clinic.

What Makes You a Great Fit

• 1+ years of experience in front-office, reception, customer service, sales, or administrative roles.
• Prior experience in a clinic, hospital, healthcare centre, diagnostic centre, or similar healthcare environment is preferred.
• Strong communication skills with a polite, confident, and patient-friendly approach.
• Hands-on experience handling appointments, patient coordination, and telephone calls.
• Comfortable making outbound calls for follow-ups, enquiries, appointment confirmations, and sales/conversion activities.
• Strong customer-service and relationship-management skills.
• Ability to explain services clearly and handle patient enquiries professionally.
• Good organisational skills with the ability to manage multiple appointments, calls, and administrative tasks simultaneously.
• Basic computer proficiency and familiarity with appointment-management or clinic-management systems is an advantage.
• Strong attention to detail when maintaining patient and appointment records.
• Ability to remain calm, professional, and empathetic when dealing with patients and challenging situations.
• Good follow-up skills and a proactive approach to converting enquiries into appointments.
• Comfortable working in a fast-paced clinic or hospital environment.
• Professional appearance, positive attitude, and strong interpersonal skills.
• Ability to coordinate effectively with doctors, healthcare professionals, patients, and internal teams.