Forward-Deployed Product Manager

About Tailor

Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.

About the Role

We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.

What You’ll Do

• Gather and Clarify Requirements

  • Work directly with clients to understand business needs and pain points

  • Translate those needs into clear, prioritized requirements for engineers

• Own the Client Relationship

  • Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery

  • Proactively manage expectations, timelines, and feedback loops.

• Support Internal Teams

  • Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped.

• Build Repeatable Patterns

  • Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.

  • Help improve internal handoff flows, requirement intake, and communication patterns.

• Shape the Product Roadmap

• Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.

What We’re Looking For

• 2+ years in a Software Company

  • Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.

• 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction

  • Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.

• Exceptional communication skills — you can make complex things sound simple and actionable.

• Organized, structured thinker who can reduce ambiguity

• Technically fluent enough to collaborate with engineers and ask the right questions

• Based in or willing to be frequently present in Los Angeles. ~20% travel.

• Travel requirements/expectations. 15-20%

Nice to Have

• Experience with ERP, internal tools, or operational SaaS products

• Familiarity with APIs, data workflows, or developer platforms

• Consulting or customer onboarding background

• Comfortable supporting multiple stakeholders and balancing competing priorities

Compensation & Benefits

• Salary: $130,000 – $170,000 + Bonus

• Benefits: Health, dental, vision, flexible PTO, and more

Why Tailor?

You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.