About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About Wavemaker: A Leading WPP Media Brand 

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together. 

Role Summary and Impact 

The Senior Director, Client Service Mexico is a critical leadership position within WPP Media Latam, specifically tasked with leading, driving, and safeguarding our most strategic client relationships operating within Mexico. Reporting directly to the Managing Director Mexico, you will be the operational and strategic anchor for our Mexican client portfolio, translating regional vision into localized excellence. 

This is a high-visibility, high-impact role requiring a seasoned business partner who can operate at the intersection of media strategy, business consultancy, and commercial management. You will lead the day-to-day client service engine in Mexico, ensuring that our clients receive cutting-edge media solutions (spanning offline, online, performance, programmatic, and commerce) that drive measurable business outcomes. As a cultural and operational leader, you will champion a high-performance, collaborative team environment, mentoring the next generation of media leaders in Mexico. 

1. Localized Client Leadership & Strategic Partnership

• Executive Relationship Stewardship: Serve as the primary, senior-level trusted advisor for C-suite and senior marketing decision-makers within the Mexican client portfolio. 

• Business-to-Media Translation: Deeply understand our clients' business models, category dynamics, and commercial pain points. Translate these challenges into innovative, business-building media strategies. 

• Localization of Regional Vision: Tailor regional and global client roadmaps specifically to the nuances of the Mexican market, ensuring global strategies are successfully executed with local relevance. 

• Thought Leadership & Innovation: Introduce Mexican clients to pioneering media trends, emerging local platforms (including Retail Media and local CTV landscapes), and advanced measurement frameworks. 

1. Commercial Growth & Business Acumen

• Local Portfolio P&L Ownership: Manage the financial health, staffing allocations, revenue targets, and profitability of the assigned Mexico client portfolio. 

• Organic Business Growth: Proactively identify opportunities to cross-sell and upsell WPP’s specialized services (including digital transformation consulting, advanced analytics, performance marketing, and content creation) to deepen client relationships and increase agency margin. 

• Contract and Scope Management: Partner with the commercial and procurement teams to define, negotiate, and manage Scopes of Work (SOWs) and Service Level Agreements (SLAs), ensuring profitability and resource alignment. 

1. Team Leadership, Mentorship, and Operational Excellence

• Team Empowerment: Direct, inspire, and mentor a high-performing team of account directors, planners, and specialists in Mexico. Foster an inclusive, agile, and high-standard culture. 

• Operational Quality Control: Establish and oversee rigorous quality assurance processes. Ensure all media plans, post-campaign analyses, and strategic deliverables meet WPP’s gold standard. 

• Cross-Functional Collaboration: Act as the bridge between specialized hub teams (e.g., Programmatic, Search, Social, Data) and the core client service teams to ensure seamless campaign execution. 

Key Performance Indicators (KPIs): 

• Client Satisfaction & Retention: Achieve high Net Promoter Scores (NPS) and secure long-term client retention across the Mexican portfolio. 

• Organic Revenue Growth: Meet or exceed annual organic growth and diversification targets (measured by the adoption of specialized services). 

• Operational Efficiency & SLA Compliance: Maintain 100% compliance with client SLAs and achieve target utilization/profitability margins for the Mexico-based teams. 

• Talent Development: Maintain low voluntary turnover rates and establish clear career progression paths for direct reports. 

Desired Skills and Experiences: 

• Proven Agency Leadership: 10–12+ years of progressive experience within a media, digital, or integrated advertising agency, with at least 5 years in a senior leadership role managing high-billing, multi-brand client portfolios. 

• Deep Mexico Market Expertise: An intimate, up-to-date knowledge of the Mexican media landscape, consumer behavior trends, local media owners, regulatory environments, and cultural nuances. 

• Omnichannel Strategy Mastery: Comprehensive understanding of the full media mix, with deep expertise in digital media, performance marketing, programmatic, and e-commerce/retail media. 

• C-Suite Gravitas: Proven track record of influencing, negotiating with, and presenting to C-level executives (CMOs, CFOs, Procurement Heads). 

• Financial and Commercial Management: Demonstrated experience managing multi-million dollar P&Ls, scope-of-work pricing, and agency resource allocation models. 

• Inspirational Leadership: A collaborative leadership style with a proven ability to mentor, unite, and elevate diverse, multi-disciplinary teams. 

• Language Proficiency: Native-level fluency in Spanish and complete professional fluency in English (written and spoken) are mandatory. 

• Education: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. An MBA or advanced business degree is highly preferred. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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