Job Title:

Dynamics 365 Customer Engagement – Customer Insights

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.


The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.


The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.


Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.


Join us and be part of this journey towards greater opportunities and brighter futures.

• The candidate requires fluent English and Italian language skills to engage in business and technical conversations and workshops with customers.
• The candidate should be located in Italy.
• Has exceptional organisational skills and the ability to transition seamlessly between diverse tasks and stakeholders as priorities change.
• Expert knowledge in Dynamics 365 Customer Insights – Journeys: designing, troubleshooting and optimizing components, such as Journeys, Segments, Events, Insights, Lead Management, Email Templates, Consent Management, and more.
  • Experience with Dynamics 365 Customer Insights – Data would be highly desirable: supporting customer with designing data models, ingesting data from external resources, and importing it in Customer Insights – Journeys.
• Extensive experience with Power App development.
  • Design, customize, and administer UI and business logic using Power Platform.
  • Customize and administer UI and business logic.
  • Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of Dynamics
• Advanced knowledge of D365 CE enterprise level architecture and connecting with external systems.
  • Familiarity with integrating data from Dataverse, SharePoint, Azure, and other sources.
  • Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.
• Strong ability to engage with key technical stakeholders and business decision makers.
• Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills
• Strong commitment to staying updated on modern engineering practices and tools.
• Experience in customer facing roles.

• Architect and Functional Consultant level Microsoft certifications are preferred.
• Experience with Copilot Studio or other AI technologies.
• Knowledge of data analytics.

Location:

Italy - Work at Home

Language Requirements:

Time Type:

Full time