About the Role
We are looking for a highly organised, technically confident, and people-focused Customer
Support & Virtual Assistant to join a growing consulting business specialising in technology,
AI implementation, and process improvement within the commercial construction industry.
This is a varied role combining customer support, technical assistance, administrative
support, and AI-powered organisation.
You'll work directly with the business owner and play an important role in helping customers
navigate technology and systems, while also taking responsibility for keeping internal requests,
meetings, and follow-ups organised.

What You'll Be Doing
Customer Support & Technical Assistance
● Respond to customer questions and support requests via email and other communication channels.
● Help customers troubleshoot basic technical issues, such as logging in, accessing
platforms, setting up 2FA, navigating software, and screen sharing.
● Guide customers through problems patiently and clearly, even when they have limited technical knowledge.
● Gather information about an issue and investigate the problem before escalating when necessary.
● Provide a friendly, reassuring customer experience and ensure customers feel comfortable asking for help.

Administrative & Virtual Assistant Support
● Attend and take notes during internal and client meetings.
● Help organise incoming requests, follow-ups, and action items.
● Keep track of tasks and ensure important follow-ups don't get missed.
● Assist with general administrative organisation and day-to-day business support.
● Help the business owner stay organised and focused by taking ownership of routine requests.

AI & Productivity
● Review meeting transcripts and use AI tools such as Claude to identify specific action
items and follow-ups.
● Turn unstructured information into clear, organised tasks.
● Use AI proactively to improve workflows and reduce manual administrative work.
● Explore and learn new AI and productivity tools as required.