COORDINATOR, HUMAN RESOURCES OPERATIONS

About Carvana
If you like disrupting the norm and want to join a company revolutionizing an industry, you will LOVE what Carvana has done for the car-buying experience. We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana, and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position
Carvana’s HR Operations team provides top-notch HR and policy/compliance guidance and employee relations support to the organization’s employees and managers, responding to and/or supporting employee/manager complaints, investigations, and corrective action reviews.  As a Human Resources Operations Coordinator, you’ll play an important role on the team by performing a number of administrative activities related to our Employee Relations functions. You’ll tap into your organizational, communication, and customer-focused skills to help the team stay effective and efficient. 

What you’ll be doing

• Develop, maintain, and utilize a basic knowledge of Carvana’s policies and procedures, particularly those related to employee relations and corrective action. 
• Triage the HR inbox on a daily basis.
• Execute daily administrative processes related to the employee life cycle. 
• Execute daily completion of unemployment claims within strict deadlines, consistently meeting tight turnaround times to avoid penalties and ensure timely benefit processing. 
• Answer routine employee-related inquiries, including basic policy and procedure questions, and route/assign ownership of more involved or complex inquiries to the appropriate parties. 
• Provide exceptional care to internal and external customers and maintain professionalism, confidentiality, and discretion with sensitive information. 
• Review and sort inbound mail.
• Support the accurate and timely completion of employment verification requests.
• Share input on potential process improvements where appropriate/applicable. 
• Collaborate cross-functionally with teams across People Ops and Accounting to drive tasks to completion and support shared priorities. 
• Other responsibilities and/or projects as assigned by leadership. 

What you should know/have

• At least 1 year of work experience in a Human Resources, Administrative Assistant, or Customer Service capacity.
• Ability to work independently and with a high level of accuracy, initiative, organization, and self-motivation.
• Keen attention to professional email etiquette, especially when transmitting sensitive data.
• Effective (verbal and written) communication skills. 
• Superior attention to detail and organizational skills.

The Cultural Fit (This is non-negotiable):

• Customer Service Obsession: You genuinely love helping people, and you define success by how clear and painless you make a challenging process for team members and leaders.
• High Accountability & Ownership: If you own a task, it gets done right, on time, and completely. You don't pass the buck or make excuses.
• A Willingness to Learn: You check your ego at the door. You thrive on feedback, see every mistake as a chance to improve a process, and are constantly looking to level up your knowledge.
• You lead with smart thinking and common sense, not just policy.
• You handle highly confidential information with the utmost discretion and professionalism.

What we’ll offer in return

• Full-Time Hourly Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks, including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within and career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note that this job description is not intended to be a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.