Title:

Central Access Associate

Job Type:

Temporary, Non-Benefited

Company:

Roswell Park Comprehensive Cancer Center

Department:

Central Access Center

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

About the Role:
As a Central Access Associate, you will be one of the first people patients, caregivers, and healthcare providers connect with when seeking care at Roswell Park. Through phone, email, chat, and other digital platforms, you'll help guide individuals through their cancer care journey with compassion, professionalism, and a commitment to exceptional service.

This role is ideal for someone who enjoys helping others, solving problems, and navigating complex situations with empathy and confidence. Every interaction you have plays an important role in creating a positive experience for patients and their families during a critical time in their lives.

The starting annual salary for this position is $62,477.

What You'll Do:
In this role, you will:
Serve as a primary point of contact for patients, caregivers, referring providers, and community partners
Answer questions about Roswell Park's services, treatment options, clinical trials, and available support resources
Help new patients begin their care journey by connecting them with the appropriate referral and scheduling teams
Coordinate communication between patients, caregivers, physicians, and support staff to ensure questions and concerns are addressed promptly
Investigate and resolve patient concerns, escalating issues when needed and following up to ensure a positive experience
Support referring physicians and healthcare providers by facilitating timely communication and coordination of care
Maintain accurate patient and provider information within customer relationship management systems and other technology platforms
Document interactions and service requests with attention to detail and accuracy
Assist patients with portal access and technology-related questions
Partner with operational, clinical, and technology teams to improve workflows, enhance the patient experience, and identify opportunities for service improvements
Help ensure key communication tools, schedules, and support systems remain current and effective

What You'll Bring:
You may be a great fit for this role if you are:
Passionate about helping patients and families navigate healthcare with confidence
An excellent communicator who can build trust and rapport with a wide range of individuals
Calm, compassionate, and professional when handling sensitive situations
Skilled at multitasking and managing competing priorities in a fast-paced environment
A resourceful problem solver who takes initiative and follows through
Comfortable learning and using multiple technology platforms and applications
Detail-oriented and committed to maintaining accurate information and records
A collaborative team player who enjoys working across departments to improve processes and outcomes

Why This Role Matters:
For many patients and families, this position represents their first interaction with Roswell Park. Your ability to listen, guide, and provide support helps create a welcoming and reassuring experience from the very beginning. By connecting people with the care, information, and resources they need, you'll help make a meaningful difference during one of the most important moments in their lives.

Qualifications:

Required Education and Experience

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].