Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

28,800 Euro per annum

Job Description

Call Centre Analyst

Location: Tubbercurry, Co. Sligo / Hybrid Working (after 1-2 weeks of training, 4 days from home, 1 day in the office)
Salary: £28,800 per annum
Contract: Permanent
Hours: 37.5 hours per week, Monday to Friday

Join Reed as a Call Centre Analyst

Reed is looking for a customer-focused and proactive Call Centre Analyst to join our team based in Tubbercurry, Co. Sligo.

This is a fantastic opportunity to join one of the UK's leading recruitment and business services providers, working within a supportive and collaborative team. You'll play a vital role in supporting colleagues, clients, and candidates across Ireland and the UK by resolving queries and providing first-line system support.

A typical day will involve speaking with candidates, clients, and colleagues via telephone and email, helping them resolve system-related issues and ensuring they receive an excellent service experience.

What You'll Be Doing

• Providing professional and courteous telephone and email support to candidates, clients, and colleagues.
• Responding to a variety of system-related queries and troubleshooting issues.
• Recording and managing queries accurately using internal databases and applications.
• Providing first-line support for internal and external systems.
• Working collaboratively with colleagues to deliver an outstanding customer experience.
• Resolving standard issues efficiently while maintaining high service standards.

What We're Looking For

Essential Skills

• Strong computer literacy and confidence using web-based applications.
• Excellent customer service and communication skills.
• Professional and friendly telephone manner.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple queries and prioritise effectively.

• Previous experience in a call centre, customer service, helpdesk, or support environment – desirable.

Why Join Reed?

At Reed, we understand that our people are our greatest asset. That's why we offer a competitive benefits package alongside opportunities for career development and progression.

Rewards and Benefits Include:

• Hybrid working model.
• 25 days annual leave plus bank holidays – ability to buy and carry holiday.
• Healthcare and wellbeing support.
• Employee assistance programme.
• Access to learning and development opportunities.
• Discounts and rewards through our employee benefits platform.
• Long service awards and recognition programmes.
• The opportunity to work for a business with a strong people-first culture and a commitment to helping individuals thrive.

About Reed

Reed has been improving lives through work for over 60 years and is committed to creating an inclusive workplace where everyone can succeed. We value diversity and welcome applications from candidates of all backgrounds.

If you're passionate about customer service, enjoy solving problems, and want to be part of a supportive and progressive organisation, we'd love to hear from you.

Interested, then apply today!

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.