Sobre esta vaga de Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster II na Protective
Protective · Remoto · Dallas, Texas
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Mechanical Claims Adjuster II will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster II will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management.
Work schedule:
Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST
This position does allow a remote, work from home opportunity
Essential Functions:
Customer Service & Claims Adjudication:
- Strives to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embraces Innovation & Change
- Adjudicates claims submitted through our Web portal and other work queues and verifies validity and accuracy of claim submission
- Communicates follow-up information as needed
- Communicates new claims web instructions
- Reviews incoming claims assigned to themselves and/or their responsible queues
- Requests any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
- Ensures 100% of all authorized claims are approved by the appropriate parties, prior to authorization
- Adjudicates claims, in accordance with the applicable agreement terms and state requirements, and provides authorization no more than 30 minutes of receipt if no additional information is required
- Ensures all claim handling and communication is handled within our desired metrics
- Maintains professional and technical knowledge
- Works independently & proactively
- Assists the Mechanical Claims Lead and Supervisor with various projects
- Maintains Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans
- Supports other teams
- Cross trains to gain basic knowledge of other departments within our organization
- Shares ideas that may help with organizational productivity
Claims Quality Control:
Team Player with Other Departments:
Education and Qualification Requirements:
- Bachelor’s degree or equivalent work experience (see below)
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- 3+ years of customer service or administrative experience
Required Knowledge, Skills, and Abilities:
Preferred Skills and Experience:
Work Environment and Physical Requirements:
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
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