Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Within defined guidelines and framework, handles various types of consumer loan collection efforts in the final stages of delinquency which includes asset and collateral recovery. Reviews member accounts that are in default to initiate repossession and recovery process. Ensures compliance with state and federal regulations to effectively manage risks associated with the disposition of repossessed collateral.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

Department Hours:

Monday-Thursday 7:30am – 5:30pm CST

Friday-Sat 7:00am-1:00pm

What you'll do:

• Provides excellent customer service while resolving collection issues and discrepancies on member delinquent accounts. Ensures compliance with internal processes and state and federal regulatory requirements.

• Responsible for managing assigned accounts to contact appropriate stakeholders and resolve collection of account/assets in a timely manner.

• Communicates with third party vendors to approve necessary fees associated with repossession activities. Reviews third party vendor activities to confirm vendor invoices are accurate. Generates payment to third party vendors.

• Partners with vendors to resolve any issues with sale and/or transport of repossessed collateral. Requests titles or necessary documents for repossessed collateral.

• Works with and reconciles collateral auction proceeds and auction fees associated with the sale. Produces after sale letter to comply with state and federal requirements.

• Gathers information to update various systems related to the member, collateral or service provider.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

What sets you apart:

• 1 year of collections experience to include loan servicing and/or repossession experience in a financial services organization.

• Developing knowledge of Banking laws and regulations.

• Ability to work in a high-volume area and complete work with accuracy and within a specified response time.

• Working experience in Microsoft System Operating System to include Word and Excel.

Compensation range: The salary range for this position is: $43,680 - $76,610

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.