Company: Paytm

Role Type: Individual Contributor

Role Overview: We are looking for a high-performing Senior Key Account Manager with deep expertise in the payments and fintech ecosystem. The ideal candidate should have strong knowledge of payment products, banking/NBFC offerings, fintech solutions, and end-to-end integration processes. This is a pure revenue-focused individual contributor role with nationwide business development responsibility across industries and customer segments including Enterprise, Corporate, Government, and Emerging Businesses. 

Key Responsibilities

1. Revenue & Business Development

● Drive new business acquisition across PAN India.

● Own end-to-end sales cycle: prospecting, pitching, solutioning, negotiation, closure.

● Identify monetization opportunities in every client discussion.

● Structure commercial models to maximize revenue and long-term account value.

● Cross-sell and upsell full-stack Paytm payment and financial products. 

2. Payments & Industry Expertise (both online & offline) Strong understanding of:

● UPI, Cards (Credit/Debit), Net Banking

● Payment Gateway, Payment Links, QR, Soundbox, POS, EDC

● Subscription & Recurring Payments

● BBPS, FASTag, Toll, Transit Payments

● Lending partnerships (Banks/NBFCs)

● Merchant financing, BNPL

● Escrow, Settlement cycles, Reconciliation

● Knowledge of RBI guidelines, compliance, risk, MDR economics, and payment flows.

3. Integration & Solutioning

● Ability to understand and explain technical integrations (API-based, SDK, hosted checkout, etc.).

● Work closely with product and tech teams for customized integrations.

● Understand client tech stack and propose optimal integration models.

● Manage onboarding process including documentation, compliance, and go-live. 

4. Strategic Account Ownership

● Build and maintain CXO-level relationships.

● Manage enterprise, corporate, and government clients.

● Drive retention and revenue expansion within key accounts.

● Monitor industry trends and competitor strategies.

5. Market Expansion

● Open new industry verticals.

● Identify large untapped segments across India.

● Willingness to travel extensively to build business nationally.   

Candidate Profile

● MBA (Mandatory)

● 6–9+ years of experience in Payments / Fintech / Banking / NBFC / Financial Services.

● Strong understanding of payments ecosystem and revenue levers.

● Proven track record of achieving and exceeding revenue targets.

● Strong negotiation and commercial structuring capability.

● Experience handling enterprise / corporate / government accounts.

● Ability to operate independently with high ownership.

● Strong analytical, solutioning, and communication skills.

What We’re Looking For (Behavioral Traits)

● Hunter mindset – aggressive revenue orientation.

● Strategic thinker with monetization focus.

● Strong closure ability.

● High ownership & accountability.

● Comfortable with ambiguity and competitive markets.

● Strong networking skills across industries.