Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark.

● Review the dashboards and data provided by the technical and product teams to find customers taking advantage of our unmetered hosting policy by storing files that are prohibited by our acceptable usage policy.

● Email the clients to inform them of the policy breach and help them in deleting the restricted files.

● To address any queries the clients may have, you will be expected to work closely with the product and technical teams.

● Publish monthly reports to stakeholders about the number of cases handled and the results.

● Create, maintain, and improve processes for detection and mitigation of abusive activity perpetrated through usage of our products

● Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry, and cyber-crime watchdogs that specialize in abuse mitigation to enable rapid exchange of data and take prompt action against miscreants

● Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teams

● Proactively track and review abusive activity within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered

● Work with and guide our dedicated operations team that receives complaints from Internet users about abusive activity, and communicates with clients and channel partners to take appropriate action

● Gather actionable intelligence and understand threats by using data obtained from various black lists, browsing various fraud forums, communicating with affected parties and so forth

● Participate in discussions within the Internet security community at large, with a view to gather intelligence and refine our processes based on industry/technology trends

● Educate our channel partners about best practices in abuse and fraud mitigation by conducting webinars and presentations, blogging etc.

Who you are & what you’ll need to succeed.

● Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform

● Outstanding communication skills

● Sound knowledge of Internet, web technologies, operating systems and networking concepts; ability to rapidly learn new concepts

● Excellent presentation skills

● High level of interest in cyber security

● High degree of motivation, with excellent follow through skills

● Logical and analytical bend of mind, with a penchant for solving complex problems

● Good investigative skills and consummate attention to detail

● Inclination towards research, data analysis, problem solving

● Must be willing to work in shifts (including at night and on holidays)

● Prior training or experience in cyber forensics/cyber law or network security.

● Experience in a customer interaction capacity, preferably in a technical field

Why you’ll love us.

• We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a workfrom-home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.