Technical Support Jobs in Winnipeg.
All active Technical Support roles based in Winnipeg.
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Bilingual Product Support Analyst (Canadian French)
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D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
ABOUT THIS ROLE:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
- Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
- Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
- Identify and correct improperly configured installations
- Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
- Create, update, and resolve support cases within defined Service Level Objectives
- Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
- Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
- Participate in collaborative troubleshooting sessions to identify root causes of complex issues
- Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
- Perform other duties as assigned by Manager
WHAT YOU'LL BRING TO THE ROLE:
- Fluency in English and Canadian French is required
Desired Competencies:
- Ability to learn and adapt to new tools and products quickly
- Strong ability to recognize patterns
- Ability to work individually and in collaboration with colleagues
- Ability to work well in a fast-paced environment
- Demonstrable ability to multitask both independently and within a team
- Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
- Excellent research capabilities
Desired Skills:
- Strong ability to write, interpret, and debug SQL queries on demand
- Working knowledge of
- Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
- Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
- Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
- Wireshark, Fiddler, and other browser based diagnostic and reporting tools
- Communicate technical and complex information in verbal and written form
- Strong customer service skills
- Keen attention to detail and organization skills
- Excellent time management and prioritization skills
- Strong analytical and decision-making skills
- Excellent problem-solving and navigational skills
Desired Experience:
- Experience working with Microsoft SQL
- Some experience providing customer service
- Relevant work experience in a similar role
- Experience working in a Helpdesk environment is considered an asset
- LMS experience – user, administration, and/or support is considered an asset
- Experience with Salesforce or any other ticketing system is an asset
Education Recommendations:
- Bachelor's degree in Computer Science or equivalent technical experience
This position is to fill an existing vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for an Engineering Manager to join our Community Tribe in Winnipeg. At Atolls, your role will be instrumental in leading a high-performing engineering team and shaping how users discover deals and advice through advanced search capabilities.
As a key part of our team, you will drive the evolution from keyword-based search to intent-based discovery, building scalable systems that leverage community data and modern AI technologies.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
- Lead and develop a team of 6-7 engineers, fostering engagement, performance, and continuous growth through feedback, coaching, and structured development.
- Define and drive the technical strategy for search systems, including vectorization, AI integration, and scalable architecture decisions.
- Collaborate closely with Product to translate business goals into a clear and executable technical roadmap.
- Ensure operational excellence by maintaining system reliability, performance, and cost efficiency across platforms.
- Optimize team processes using data insights to improve delivery speed, reduce bottlenecks, and ensure sustainable output.
- Act as a bridge between engineering and business stakeholders, communicating technical decisions and aligning expectations.
Your Profile:
We’re looking for someone with engineering leadership and backend development experience, who is dedicated to building scalable systems and leading high-performing teams.
- Technical Skills: PHP, Laravel, MySQL, cloud platforms (AWS or GCP), experience with search technologies or AI/LLM integration is a plus.
- Soft Skills: Leadership, communication, stakeholder management, problem-solving, ownership, mentoring.
- Language requirements: Fluent in English; other languages are a plus.
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Consists of 2 parts; Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 4 interviews
*Some processes might slightly change according to needs
Ready to apply?
Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English.
*Portfolios, writing samples, or certifications may be requested based on the role.
#LI-PM1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a Junior Frontend Engineer to join our team in Winnipeg, Manitoba, Canada. At Atolls, your role will be instrumental in helping us modernize and enhance our user-facing platforms, creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Applicants must be based in Winnipeg, Manitoba, or planning to relocate.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
As a Junior Frontend Engineer, you will :
- Build and maintain reusable, high-quality Vue.js components and user interfaces
- Lead the migration of our codebase from Twig and Vue 2 to Vue 3
- Help transition our build tooling from Webpack to Vite to streamline development
- Integrate with GraphQL APIs for efficient data fetching and updates
- Ensure code quality through testing, best practices, and clean architecture
- Collaborate with designers, PMs, and backend engineers in an agile environmen
Your Profile:
We’re looking for someone with deep experience in modern Frontend development, who is dedicated to creating exceptional user experiences and driving innovation.
- Deep Browser Knowledge: Fundamental understanding of how browsers render code and awareness of modern platform capabilities & limitations
- TypeScript/JavaScript/Vue.js/React: Strong proficiency in frontend development
- JS Framework Expertise: 3+ years of experience building apps with client-side JS frameworks (we use Vue 2/3)
- CSS: Solid understanding of CSS architecture, layout techniques, and responsive design
- Frontend Tooling: Experience with modern tools like Webpack and Vite
- Version Control and CI/CD: Proficiency with Git, Git workflows, and automated integration/delivery
- Team Player: Excellent communication and collaboration skills (company language is English)
Bonus Skills:
- Vue 3 and Composition API: Experience with Vue 3 and the Composition API is a strong plus
- Migration Experience: Proven experience migrating frontend apps (e.g., Vue 2 → Vue 3, Webpack → Vite)
- GraphQL: Hands-on experience with clients like Apollo Client
- State Management: Familiarity with libraries like Vuex or Pinia
- Testing: Knowledge of frontend testing tools such as Jest and Vue Test Utils
- UI/UX Sensibility: Keen eye for detail and passion for crafting top-tier user experiences
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We’re looking forward to receiving your CV in English!
We review every application with equal care and will reach out if your profile aligns.
#LI-AK1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a Frontend Engineer to join our team in Winnipeg, Manitoba, Canada. At Atolls, your role will be instrumental in helping us modernize and enhance our user-facing platforms, creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Applicants must be based in Winnipeg, Manitoba, or planning to relocate.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
As a Frontend Engineer, you will :
- Build and maintain reusable, high-quality Vue.js components and user interfaces
- Lead the migration of our codebase from Twig and Vue 2 to Vue 3
- Help transition our build tooling from Webpack to Vite to streamline development
- Integrate with GraphQL APIs for efficient data fetching and updates
- Ensure code quality through testing, best practices, and clean architecture
- Collaborate with designers, PMs, and backend engineers in an agile environmen
Your Profile:
We’re looking for someone with deep experience in modern Frontend development, who is dedicated to creating exceptional user experiences and driving innovation.
- Deep Browser Knowledge: Fundamental understanding of how browsers render code and awareness of modern platform capabilities & limitations
- TypeScript/JavaScript/Vue.js/React: Strong proficiency in frontend development
- JS Framework Expertise: 3+ years of experience building apps with client-side JS frameworks (we use Vue 2/3)
- CSS: Solid understanding of CSS architecture, layout techniques, and responsive design
- Frontend Tooling: Experience with modern tools like Webpack and Vite
- Version Control and CI/CD: Proficiency with Git, Git workflows, and automated integration/delivery
- Team Player: Excellent communication and collaboration skills (company language is English)
Bonus Skills:
- Vue 3 and Composition API: Experience with Vue 3 and the Composition API is a strong plus
- Migration Experience: Proven experience migrating frontend apps (e.g., Vue 2 → Vue 3, Webpack → Vite)
- GraphQL: Hands-on experience with clients like Apollo Client
- State Management: Familiarity with libraries like Vuex or Pinia
- Testing: Knowledge of frontend testing tools such as Jest and Vue Test Utils
- UI/UX Sensibility: Keen eye for detail and passion for crafting top-tier user experiences
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We’re looking forward to receiving your CV in English!
We review every application with equal care and will reach out if your profile aligns.
#LI-AK1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a Senior Frontend Engineer to join our team in Winnipeg, Manitoba, Canada. At Atolls, your role will be instrumental in helping us modernize and enhance our user-facing platforms, creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Applicants must be based in Winnipeg, Manitoba, or planning to relocate.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
As a Senior Frontend Engineer, you will :
- Build and maintain reusable, high-quality Vue.js components and user interfaces
- Lead the migration of our codebase from Twig and Vue 2 to Vue 3
- Help transition our build tooling from Webpack to Vite to streamline development
- Integrate with GraphQL APIs for efficient data fetching and updates
- Ensure code quality through testing, best practices, and clean architecture
- Collaborate with designers, PMs, and backend engineers in an agile environmen
Your Profile:
We’re looking for someone with deep experience in modern Frontend development, who is dedicated to creating exceptional user experiences and driving innovation.
- Deep Browser Knowledge: Fundamental understanding of how browsers render code and awareness of modern platform capabilities & limitations
- TypeScript/JavaScript/Vue.js/React: Strong proficiency in frontend development
- JS Framework Expertise: 3+ years of experience building apps with client-side JS frameworks (we use Vue 2/3)
- CSS: Solid understanding of CSS architecture, layout techniques, and responsive design
- Frontend Tooling: Experience with modern tools like Webpack and Vite
- Version Control and CI/CD: Proficiency with Git, Git workflows, and automated integration/delivery
- Team Player: Excellent communication and collaboration skills (company language is English)
Bonus Skills:
- Vue 3 and Composition API: Experience with Vue 3 and the Composition API is a strong plus
- Migration Experience: Proven experience migrating frontend apps (e.g., Vue 2 → Vue 3, Webpack → Vite)
- GraphQL: Hands-on experience with clients like Apollo Client
- State Management: Familiarity with libraries like Vuex or Pinia
- Testing: Knowledge of frontend testing tools such as Jest and Vue Test Utils
- UI/UX Sensibility: Keen eye for detail and passion for crafting top-tier user experiences
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We’re looking forward to receiving your CV in English!
We review every application with equal care and will reach out if your profile aligns.
#LI-AK1 #LI-Hybrid
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Ready to apply?
Apply to Atolls
Product Support Analyst
Share this job
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
ABOUT THIS ROLE:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
- Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
- Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
- Identify and correct improperly configured installations
- Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
- Create, update, and resolve support cases within defined Service Level Objectives
- Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
- Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
- Participate in collaborative troubleshooting sessions to identify root causes of complex issues
- Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
- Perform other duties as assigned by Manager
WHAT YOU'LL BRING TO THE ROLE:
Desired Competencies:
- Ability to learn and adapt to new tools and products quickly
- Strong ability to recognize patterns
- Ability to work individually and in collaboration with colleagues
- Ability to work well in a fast-paced environment
- Demonstrable ability to multitask both independently and within a team
- Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
- Excellent research capabilities
Desired Skills:
- Strong ability to write, interpret, and debug SQL queries on demand
- Working knowledge of
- Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
- Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
- Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
- Wireshark, Fiddler, and other browser based diagnostic and reporting tools
- Communicate technical and complex information in verbal and written form
- Strong customer service skills
- Keen attention to detail and organization skills
- Excellent time management and prioritization skills
- Strong analytical and decision-making skills
- Excellent problem-solving and navigational skills
Desired Experience:
- Experience working with Microsoft SQL
- Some experience providing customer service
- Relevant work experience in a similar role
- Experience working in a Helpdesk environment is considered an asset
- LMS experience – user, administration, and/or support is considered an asset
- Experience with Salesforce or any other ticketing system is an asset
Education Recommendations:
- Bachelor's degree in Computer Science or equivalent technical experience
This position is to fill an existing vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L
National Volunteer Engagement Manager
Share this job
Elevate Your Career and Impact at Second Harvest
Location: Flexible, can be based in Vancouver, Calgary, Edmonton, Winnipeg, Ottawa, or Montreal.
Date: April 2026
Department: Volunteer Services
Reports to: Senior Manager, Volunteer Services
Status: Full-Time (New vacancy).
Salary: $60,000 - $70,000 Per Annum Plus Benefits
Work Type: Remote (with occasional in-person responsibilities)
Travel Required – Domestic & National: 30% (approximate)
The Opportunity Awaits—Where Passion Meets Impact!
Second Harvest is Canada’s largest food rescue organization and expert in perishable food recovery.
We rescue surplus, unsold food from across the supply chain and redistribute it to not-for-profits across the country to feed communities. Demonstrating our values of community, environment, integrity, and collaboration, we strive for No Waste. No Hunger.
If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.
Enter Second Harvest…
Think we're just about redirecting food surplus? Think bigger.
Here's why Second Harvest is your next career leap:
- Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
- With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
- Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.
The Role:
As the National Volunteer Engagement Manager, you will work to engage volunteers across Canada and be responsible for supporting the growth of our national volunteer program, with a focus on scaling corporate & community partnerships across the country. The incumbent will work closely with our field operations staff, corporate partners, and community groups to ensure that all volunteer engagement activity is well-executed and meets the high-quality standards for Second Harvest’s volunteer experience.
Your Impact:
Group Volunteer Engagement (50%):
- Collaborate with our Development Team and corporate stakeholders to co-create meaningful and measurable volunteer experiences.
- Oversee the planning and execution of volunteer logistics for any national Second Harvest initiatives, including but not limited to, community events, food collections, snack packing, Feeding Our Future, gleaning program, etc.
- Work with a network of suppliers and vendors to coordinate the ordering and delivery of event supplies for snack packing.
- Support Second Harvest regional teams with in-person delivery of corporate and community engagement events.
- Provide support with the planning and day-of logistics for any national volunteer appreciation events and National Volunteer Week activities.
Volunteer Coordination (40%):
- Recruit, screen, train, and supervise national volunteers as Second Harvest’s volunteer program expands nationally.
- Maintain an active and engaged roster of community-based volunteers in key markets to support the business goals of each department at Second Harvest.
- Act as liaison between Field Operations staff and volunteers, ensuring that proper volunteer management protocols are being followed
- Provide volunteers with feedback, monitor volunteer satisfaction, and resolve concerns in a timely manner.
- Participate in cross department meetings as required to remain apprised of volunteer requirements.
- Ensure that all volunteers are appreciated and stewarded to maintain a large and dedicated volunteer base.
- Support strategic planning by assessing and evaluating the national Volunteer Program in an ongoing capacity.
Administrative (10%):
- Regularly contribute to monthly/quarterly reports and support the creation of annual reports that include volunteer hours, number of volunteers, and program outcomes.
- Oversee data entry of national volunteers and placements into Raiser’s Edge.
- Perform other related duties as required or assigned to support the overall goals of the organization.
Who You Are:
- Partnership-Minded: you are a people person who can leverage existing relationships to build program success.
- Detail-Oriented: you are proud of your work and know that cutting corners isn’t an option.
- Energized: you are always ready to take on new things and have fun doing it.
- Flexible: constant change motivates you to adapt and grow.
- Technical: you have a high level of proficiency with Microsoft Office Suite of products; you also have experience working with Raiser’s Edge.
- Bilingual: Fluency in English and French is an asset.
- A minimum of three to five (3-5) years experience in the not-for-profit sector, with working knowledge of volunteer programs, community engagement, program management, CSR/employee engagement programs, or event management is ideal.
- Post-secondary education in volunteer management, human resources, social work, or similar field is preferred.
A Robust Compensation Package:
- A competitive salary paired with a robust benefits package.
- Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
- Employer match contributions (3%) to a Defined Benefit Pension Plan.
- Access to parental leave top-up.
- 4 weeks of annual vacation & 1 additional day per year of service (max 30).
- 10 paid sick days & 3 personal days.
- Summer Half-Days to further extend long weekends & Winter holiday closure.
- Access to an Employee and Family Assistance Program.
- Professional growth in a role that makes a real difference.
- Flexible work hours and a commitment to work-life balance.
Apply For This Role:
Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.
Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.
Commitment to Equity, Diversity, and Inclusion:
Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.
Accessibility & Accommodations:
If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.
Ready to apply?
Apply to Second Harvest