This is a great entry point into fleet compliance and serving the trucking industry. You'll work closely with assigned clients to keep them compliant and confident — handling daily data validation, answering questions, resolving issues, and serving as a trusted point of contact. You'll be supported by a knowledgeable management team and given the tools to grow. 

If you're organized, service-minded, and interested in the intersection of transportation regulation and technology, this role is a strong fit. 

WHAT YOU'LL DO 

• Serve as the primary processor for assigned carrier clients — processing and coordinating compliance work, responding promptly and consistently 

• Build reliable, positive working relationships that clients can count on 

• Investigate and resolve inquiries and issues related to products and services 

• Support other customer-facing teams and guide clients through compliance platforms and internal tools; provide coaching as needed 

• Stay current on federal and state regulations affecting carrier compliance 

• Perform daily data validation and quality control to proactively catch issues before they reach clients 

• Collaborate with team members and other departments to share knowledge and improve outcomes 

Many team members in this role grow into senior compliance, account management, or operations positions — we invest in promoting from within.  

WHAT WE'RE LOOKING FOR 

• Strong written and verbal communication skills; warm, professional, and results-oriented 

• Comfortable managing multiple priorities and working with a variety of client personalities 

• Ability to work independently and exercise good judgment on client matters 

• Proficiency with Microsoft 365, Word, and Excel 

• Detail-oriented and comfortable working in a focused, desk-based environment using several SaaS platforms 

• Adaptable — regulations change, procedures evolve, and you take it in stride  

TOOLS YOU'LL USE 

You'll work in Fleetworthy's compliance and client management platforms, as well as standard productivity tools including Microsoft 365. Full training is provided — no prior experience with our systems is required. 

Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind. 

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions. 
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms. 
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible. 
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy. 
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success. 
• Performs other duties as assigned or requested based on skill set. 
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities. 

Experience

• High School diploma with one year of customer service experience preferred. 
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented. 
• Ability to exercise independent judgement with respect to matters of significance. 
• Must be able to multi-task and be comfortable working with a  variety of personalities including clients and co-workers. 
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required. 
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work. 

Work Location

• In office. This is not a remote position. 

What's in it for you?

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule with regular hours.

Lead Clinical Robot Associate - Neenah, WI

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. 

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a full-time role at Diligent Robotics and working 9am-5pm, Monday-Friday. This position is located in Neenah, WI and you must be local to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your day-to-day responsibilities will include:

• Monitoring and safely assisting mobile service robots in a hospital environment 
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

Your supervisory responsibilities will include:

• Prepare and publish monthly schedules
• Onboarding and training new Clinical Robot Associates
• Approve time cards
• Escalating corrective action issues
• Find coverage with callouts

A good candidate would be, at minimum:

• A high school graduate or possess a GED
• Supervisory experience: Experience leading a small team including scheduling, training, and support.
• Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
• An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
• Organized: you can juggle and make progress on multiple tasks simultaneously
• Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require
• Able to lift up to 40 pounds
• Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
• Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots
• Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps

The ideal candidate would be:

• Extraverted: you can strike up a conversation with anyone and everyone loves your presence
• Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.
• Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
• Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,  national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.