What will I be doing?

• Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure.
• Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative. 
• Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure.
• Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges.
• Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems.
• Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
• Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
• Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing.
• Upsell additional Zenoti products and services to existing customers.
• Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff

What skills do I need?

• Experience in working with customers virtually. Some travel may be required.
• Experience working with small to mid-level sized companies.
• Self-motivated and goal oriented. Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude.
• Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers.
• Organizational and time management skills
• 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred.
• 8+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments.
• Knowledge of sales processes and adhering to such established processes.
• Account management and 360 problem-solving. 
• Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS!

VP, FP&A & Strategic Finance

ROLE OVERVIEW

We are seeking a VP of FP&A & Strategic Finance to lead global financial planning, forecasting, KPI governance and Finance AI-enablement to support our next phase of growth. This is a unique opportunity to design a best-in-class financial operating rhythm for a high-growth company in the vertical SaaS + FinTech space.

The VP of FP&A & Strategic Finance will drive financial planning cycles with cross-functional leadership, establish robust KPI governance, and set the operating rhythm of the business, while leveraging automation and AI to scale impact in a lean organization. This role will also be a critical partner to the CFO in communicating with the Board and prospective investors, preparing for a capital raise and evaluating inorganic growth opportunities.

This leader must bring strong SaaS and fintech expertise, executive presence, and the ability to operate effectively with globally distributed teams.

KEY RESPONSIBILITIES

KPI Governance & Rhythm of the Business

• Establish and maintain clear KPI governance, including metric definitions, ownership, data sources, and consistent reporting across teams.
• Design and operationalize the company’s “rhythm of the business,” aligning weekly, monthly, quarterly, and annual performance reviews with planning and decision-making.
• Drive disciplined performance management by linking KPIs to accountability, incentives, and operating plans.
• Drive rigorous variance analysis, cohort analysis, and unit economics across SaaS and fintech revenue streams.
• Improve predictability and transparency of revenue, margins, cash flow, and operating performance.
• Ensure strong data integrity and alignment across FP&A, Accounting, Revenue, and Business Systems.
• Ensure metrics, cadence, and reporting are scalable and suitable for Board, investor, and eventual public-company requirements.

Executive, Board & Business Partnership

• Serve as a trusted thought partner to the CFO, CEO, and executive leadership team, providing clear, decision-ready financial insights.
• Lead preparation of Board and investor reporting, delivering concise, high-quality financial narratives.
• Partner with GTM, Product, Operations, and FinTech teams to align financial plans with execution and improve forecast accuracy.

Strategic Planning, Capital Readiness & M&A

• Own company-wide financial planning processes, including annual operating plans, long-range planning, rolling forecasts, and scenario modeling.
• Partner with the CFO on capital raise preparation, investor materials, valuation support, and financial diligence.
• Support M&A activities, including target evaluation, financial modeling, integration planning, and post-transaction performance tracking.
• Ensure financial plans align with growth strategy, unit economics, and capital efficiency goals.

AI-Enabled Scale & FP&A Leverage

• Proactively identify and deploy AI, automation, and advanced analytics tools to increase FP&A capacity, improve forecasting accuracy, and streamline reporting and analysis.
• Redesign FP&A workflows to maximize leverage and impact without significant near-term headcount growth.
• Build self-service reporting and insights that enable faster, data-driven decision-making across the organization.

QUALIFICATIONS

• 15+ years of progressive experience in FP&A, corporate finance, or related roles, including leadership experience in high-growth SaaS and/or FinTech environments.
• Proven experience supporting capital raises, M&A, and/or IPO readiness.
• Deep expertise in SaaS metrics, unit economics, forecasting, and financial modeling; payments or fintech experience strongly preferred.
• Demonstrated ability to establish KPI governance and run the operating cadence of a scaling organization.
• Hands-on experience leveraging automation and AI tools to scale FP&A impact in lean teams.
• Strong executive presence with the ability to communicate complex financial concepts clearly and concisely.
• Experience leading and influencing globally distributed teams.
• Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA, CPA, or CFA a plus.

Requirements

• Bachelor’s degree in business, Computer Science, IT, Engineering or equivalent
• 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
• Open to travel on short notice to customer locations when required, up to 10%

What will I be doing?

• Work with Zenoti customers in support of their daily business operations – focus on product support, problem resolution, training, and post-go-live adoption.
• Coordinate issue reviews, product enhancement requests, and other post-live activities.
• Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.

What skills do I need?

• Strong logical, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities across multiple projects simultaneously
• Open to travelling on short notice to customer locations when required
• Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
• Experience in a customer service/retail segment is an added advantage
• Experience in the wellness/spa industry a plus
• Experience supporting e-commerce solutions is a plus
• Bachelor degree in business, computer science, IT, engineering or equivalent required
• Associate’s degree with significant retail or customer service experience also considered, when coupled with solid technical background

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• Medical, dental, and vision coverage
• Participation in company 401k plan
• Unlimited paid time off
• Paid parental leave
• Flexible work hours
• Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer

Position: Enterprise and Key Account Sales

Reports To: Senior Vice President, Sales

About the Role

We’re looking for a proven **Enterprise and Key Account Sales professional** with deep experience in driving complex SaaS sales cycles and cultivating executive-level relationships. The ideal candidate is a strategic thinker, a trusted advisor, and a results-oriented closer who thrives in a fast-paced, high-growth environment.

Key Responsibilities

• Own the full sales cycle from prospecting to contract execution for enterprise and key accounts.
• Build and execute strategic account plans that align customer business objectives with company solutions.
• Engage C-level and senior business leaders to identify opportunities for digital transformation and operational improvement through SaaS adoption.
• Collaborate cross-functionally with marketing, product, and customer success teams to deliver exceptional value to clients.
• Manage multi-stakeholder sales cycles with attention to discovery, business case development, and executive alignment.
• Consistently meet and exceed quota and pipeline generation goals.
• Maintain accurate forecasting and CRM data integrity.
• Serve as a brand ambassador, representing the company at industry events and conferences.

Qualifications

• 10+ years of B2B sales experience**, with at least **6+ years in SaaS or technology platforms**.
• Proven track record of exceeding $1M+ annual quotas in enterprise or strategic account sales.
• Demonstrated experience selling into multi-location or multi-brand organizations.
• Strong understanding of SaaS economics, contract structures, and enterprise procurement cycles.
• Excellent presentation, negotiation, and executive communication skills.
• Experience using modern sales tools (Salesforce, Outreach, Gong, etc.) and data-driven sales approaches.
• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.

Who You Are

• A consultative seller who builds lasting relationships through insight, credibility, and trust.
• Highly self-motivated, disciplined, and comfortable working autonomously.
• Strategic, analytical, and capable of mapping complex organizational structures.
• Passionate about technology and innovation in the SaaS ecosystem.

Why Join Us

• Opportunity to represent a market-leading SaaS platform driving measurable impact for enterprise clients.
• Attractive compensation package with performance incentives.
• Collaborative, high-performance culture focused on growth and customer success.

If you are a seasoned enterprise sales professional ready to take your SaaS career to the next level, we want to hear from you!

What We’re Looking For

You’re a consultative seller who thrives on solving complex problems, challenging conventional thinking, and driving meaningful change for customers. You’re equal parts educator, strategist, and closer—and you know how to lead a customer to a better way of running their business.

• 5+ years of B2B sales experience, preferably in SaaS, with a consistent track record of exceeding quota.

• Experience selling into small to mid-sized businesses, ideally in a multi-location or franchise model.

• Direct experience using the Challenger Sales methodology or a similar insight-driven approach—you're confident teaching for differentiation, tailoring your message, and taking control of the deal.

• Industry experience in the spa, salon, fitness, or wellness space is a big plus.

• Ability to lead a multi-threaded sales process involving both operational and executive stakeholders.

• Strong business acumen—you can reframe customer challenges, quantify impact, and align Zenoti’s platform to deliver ROI.

• Comfortable generating your own pipeline in collaboration with SDRs and marketing, not just relying on inbound.

• Self-motivated, curious, and coachable. You enjoy learning and want to be part of a team that shares best practices and constantly improves.

• Excellent presentation and communication skills—both written and verbal.

What You’ll Be Doing

As an Account Executive on the Spa/Salon mid-market team, your role goes beyond selling software. You'll lead your prospects through a transformative buying experience, helping them rethink their operations and customer experience with Zenoti at the center.

You will:

• Lead with insight: Deliver compelling, insight-led discovery that challenges the status quo and reframes how prospects think about their problems and opportunities.

• Tailor your message: Align Zenoti’s platform to the prospect’s unique goals, whether it’s streamlining operations, increasing guest retention, boosting staff performance, or growing revenue across multiple locations.

• Own the full sales cycle: From qualification to negotiation and signature, you’ll guide every step with confidence and control.

• Build a strategic pipeline: In addition to working qualified leads from SDRs and marketing, you’ll proactively generate your own high-quality opportunities through smart outbound prospecting.

• Collaborate to win: Work closely with SDRs, Technical Sales Engineers, and Marketing to design demos and conversations that speak directly to prospect pain points.

• Create urgency and drive change: Use business cases, customer stories, and data to show the cost of inaction and help prospects justify the change internally.

• Ensure a high-quality handoff: Transition closed accounts to our implementation and customer success teams with detailed notes and strategic context, ensuring smooth onboarding and customer satisfaction from day one.

• Stay connected post-sale: Re-engage with existing customers to identify upsell opportunities, uncover challenges, and maintain long-term relationships.

• Influence sales strategy: Share feedback from the field and work with your peers and leadership to continuously improve messaging, process, and performance across the team.

Director of Sales – Mid-Market

Location: North America
Reports to: VP - GTM
Department: GTM/Sales

Work Type: Hybrid Seattle/Bellevue

 About Zenoti

Zenoti powers the world’s leading beauty, wellness, and fitness brands — helping them grow, delight their guests, and run their businesses effortlessly. Our platform combines SaaS, payments, and AI-driven innovation to help operators scale profitably and deliver exceptional guest experiences.

We are seeking a proven Director of Sales, Mid-Market, to lead new customer acquisition across our fastest-growing segment.

Role Overview

The Director of Sales, Mid-Market owns net new revenue generation for businesses ranging from single-location and multi-location brands with up to 20 locations. This leader will manage and develop a team of 6–8 Account Executives responsible for expanding Zenoti’s footprint.

This leader will balance people leadership, pipeline rigor, and deal execution, ensuring the team consistently sells on value, ROI, and business impact.

Key Responsibilities

• Own mid-market new ARR
• Drive predictable pipeline generation, progression, and close rates.
• Maintain strong forecast accuracy and proactive risk management.
• Lead and Develop a High-Performance Sales Team
• Recruit, onboard, coach, and retain top mid-market SaaS sales talent.
• Build a culture of accountability, coaching, and continuous improvement.
• Execute Challenger sales methodology and value-led selling
• Coach reps to sell on ROI, outcomes, and long-term value, not features or price.
• Inspect deals for quality, customer fit, and executive alignment.
• Drive Sales Operating Excellence
• Partner with Revenue Operations to ensure clean CRM hygiene, accurate reporting, and strong pipeline visibility.
• Lead weekly pipeline reviews, forecast calls, and quarterly performance reviews.
• Use data to identify coaching needs, execution gaps, and scalable best practices.

Qualifications

• 7+ years of SaaS sales leadership experience, with a proven track record of building and leading teams that deliver sustained net new ARR growth.
• Data-driven leader with a strong command of pipeline math, forecasting, and performance metrics.
• Track record of hiring, coaching, and developing high-performing sales teams.
• Executive presence and strong communication skills with both customers and internal leaders.

Success in This Role Looks Like

• Consistent achievement (and outperformance) of mid-market ARR targets.
• A confident, well-coached sales team that accelerates deal velocity and win rates.
• Predictable pipeline generation and disciplined forecasting.
• Zenoti recognized by prospects as the leading strategic growth platform, not just a software vendor.

Director of Sales – Mid-Market

Location: North America
Reports to: VP - GTM
Department: GTM/Sales

Work Type: Hybrid, Seattle/Bellevue

 About Zenoti

Zenoti powers the world’s leading beauty, wellness, and fitness brands — helping them grow, delight their guests, and run their businesses effortlessly. Our platform combines SaaS, payments, and AI-driven innovation to help operators scale profitably and deliver exceptional guest experiences.

We are seeking a proven Director of Sales, Mid-Market, to lead new customer acquisition across our fastest-growing segment.

Role Overview

The Director of Sales, Mid-Market owns net new revenue generation for businesses ranging from single-location and multi-location brands with up to 20 locations. This leader will manage and develop a team of 6–8 Account Executives responsible for expanding Zenoti’s footprint.

This leader will balance people leadership, pipeline rigor, and deal execution, ensuring the team consistently sells on value, ROI, and business impact.

Key Responsibilities

• Own mid-market new ARR
• Drive predictable pipeline generation, progression, and close rates.
• Maintain strong forecast accuracy and proactive risk management.
• Lead and Develop a High-Performance Sales Team
• Recruit, onboard, coach, and retain top mid-market SaaS sales talent.
• Build a culture of accountability, coaching, and continuous improvement.
• Execute Challenger sales methodology and value-led selling
• Coach reps to sell on ROI, outcomes, and long-term value, not features or price.
• Inspect deals for quality, customer fit, and executive alignment.
• Drive Sales Operating Excellence
• Partner with Revenue Operations to ensure clean CRM hygiene, accurate reporting, and strong pipeline visibility.
• Lead weekly pipeline reviews, forecast calls, and quarterly performance reviews.
• Use data to identify coaching needs, execution gaps, and scalable best practices.

Qualifications

• 7+ years of SaaS sales leadership experience, with a proven track record of building and leading teams that deliver sustained net new ARR growth.
• Data-driven leader with a strong command of pipeline math, forecasting, and performance metrics.
• Track record of hiring, coaching, and developing high-performing sales teams.
• Executive presence and strong communication skills with both customers and internal leaders.

Success in This Role Looks Like

• Consistent achievement (and outperformance) of mid-market ARR targets.
• A confident, well-coached sales team that accelerates deal velocity and win rates.
• Predictable pipeline generation and disciplined forecasting.
• Zenoti recognized by prospects as the leading strategic growth platform, not just a software vendor.

About the Role
We are seeking a driven and passionate Account Director to join our Expansion Sales team, responsible for driving growth, retention, and long-term success within Zenoti’s most strategic North America accounts. As a trusted advisor, you’ll strengthen executive relationships, ensure customers realize the full value of Zenoti, and identify opportunities to expand adoption of our AI-powered, all-in-one platform.

This role is ideal for a consultative sales leader who thrives in enterprise SaaS, can build executive alignment, and is passionate about helping customers grow their businesses with the latest in AI and cloud technology.

Key Responsibilities

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products.
• Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies.
• Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals.
• Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
• Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
• Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI.
• Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
• Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

About You

• 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion.
• Consistent record of over-achievement in exceeding targets in account management and sales roles withing the SaaS industry.
• Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value.
• Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences.
• Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment.
• Willingness to travel for client meetings and industry events across North America.

Why Join Zenoti

At Zenoti, we’re transforming the beauty, wellness, and fitness industries with an AI-first, all-in-one cloud platform trusted by some of the world’s most recognized brands. Our solutions go beyond streamlining operations — we leverage artificial intelligence to automate tasks, surface insights, and unlock new revenue opportunities for our customers.

As part of our team, you’ll have the opportunity to:

• Partner with iconic beauty and wellness brands to shape how they operate and grow.
• Be part of a high-growth, innovative company where your work has visible impact.
• Join a culture that values creativity, customer success, and career growth.

If you’re passionate about driving measurable business outcomes, building long-term partnerships, and shaping the future of an industry through AI, Zenoti is the place for you.

What will I be doing?

• Converting qualified leads generated by the Inside Sales and SDR teams, and taking them to successful closure.
• Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, sdrs and customer success to own and drive this initiative 
• Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure.
• Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges
• Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems.
• Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
• Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
• Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing.
• Upsell additional Zenoti products and services to existing customers.
• Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff

What skills do I need?

• Experience in working with customers virtually. Some travel may be required.
• Experience working with small to mid-level sized companies
• Self-motivated and goal oriented. Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude.
• Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers
• Organizational and time management skills
• 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred.
• 8+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments.
• Knowledge of sales processes and adhering to such established processes.
• Account management and 360 problem solving 
• Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry, and/or Fintech SaaS Sales is a BIG PLUS!

Position Overview: As a key member of the leadership team, the General Counsel at Zenoti will lead the company’s Legal department, supporting revenue growth and ensuring compliance with all regulatory requirements while providing strategic legal guidance to the executive team.  The role will also ensure that legal practices effectively support a globally distributed workforce and operations.

Key Responsibilities:

• Contract Negotiation and Legal Operations:

• Review, draft, structure, and negotiate all aspects of SaaS contracts (customer and vendor agreements), including but not limited to BAA, DPA, Information Security Addendums, renewals, and strategic partnerships.
• Establish efficient processes for legal operations, including contract management and approvals.

• Legal Strategy & Compliance:
• Develop and implement legal strategies to support Zenoti’s business objectives and mitigate risks.
• Ensure compliance with applicable laws, regulations, and industry standards across all geographies where Zenoti operates.
• Risk Management:
• Identify and address potential legal risks, including data privacy, regulatory compliance, and intellectual property.
• Ensure full compliance with global data privacy and security laws, including HIPAA, GDPR, and CPRA.
• Align legal processes to effectively support global teams and operations.
• Department Leadership:
• Lead a high-performing Legal team, ensuring alignment with Zenoti’s key objections in a fast-paced environment.
• Provide training and guidance to internal stakeholders on legal and compliance matters.

Qualifications:

• Juris Doctor (JD) from an accredited law school; active bar membership in state of residence is required.
• Required: 12+ years of legal experience supporting a SaaS organization and its executive team
• Strong expertise in complex commercial and vendor contracts and data privacy/security compliance (preferred experience with HIPAA and GDPR).
• Demonstrated experience in labor & employment and IP portfolio management, including management of outside counsel.
• Demonstrated success developing, leading, and mentoring a Legal team and managing a department budget.
• Excellent business acumen, problem-solving, negotiation, and communication skills.
• Experience managing legal operations across multiple geographies is required

About the Role

As the Vice President of Professional Services, you will own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers. You’ll lead and scale a high-impact team of leaders and practitioners responsible for enabling customer success from Day 1 through effective project governance, strategic alignment, and operational excellence.

This executive role is ideal for someone who thrives in driving customer transformation at scale, leading with data and AI enablement, building cross-functional trust, and developing the next generation of delivery leadership. You will work closely with Product, Sales, Customer Success, and Engineering to ensure that Professional Services is a strategic growth lever for the business.

What You’ll Be Doing

1. Organizational Leadership & Talent Strategy

• Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs.
• Build a high-performing leadership pipeline aligned to long-term org growth and succession needs.
• Drive a strong performance culture rooted in accountability, ownership, and customer outcomes.
• Align functional OKRs with company goals while fostering team cohesion across geographies.

1. Executive Stakeholder Engagement & Strategic Influence

• Serve as the executive sponsor for critical accounts and complex enterprise rollouts.
• Build and maintain executive relationships with key clients to ensure alignment on transformation goals and milestones.
• Influence internal C-level stakeholders across Product, Sales, Engineering, and Customer Success to drive cohesive customer experiences.
• Tailor messaging and insights to align with executive audiences and board-level interests.

1. Services Strategy, Operational Excellence & AI Enablement

• Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning.
• Institutionalize AI-driven automation to identify risk signals, reduce manual touchpoints, and optimize project velocity and margin.
• Drive operational cadences: Weekly delivery health reviews, capacity planning, backlog grooming, and forecast roll-ups.
• Make data-informed decisions quickly—even amidst ambiguity—using real-time dashboards and risk telemetry.

1. Escalation Management & Risk Mitigation

• Act as the final escalation point for critical accounts and drive executive alignment to de-risk delivery.
• Lead post-mortem reviews and cross-functional RCA (Root Cause Analysis) with structured resolution plans.
• Use escalation trends to inform upstream fixes and improve readiness standards.

1. Process Innovation, Quality & Continuous Improvement

• Own the PS playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks.
• Standardize reusable assets, templates, and delivery accelerators that reduce time-to-value.
• Drive continuous learning and capability-building across tools, AI adoption, and vertical-specific onboarding approaches.

1. Customer Success Alignment & Business Impact

• Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness.
• Establish leading indicators for churn risk during implementation and align mitigation strategies across teams.
• Track PS contribution to Net Revenue Retention, time-to-value, and implementation gross margin.

What You’ll Need

• 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership.
• Proven experience managing global professional services or consulting organizations with 50+ team members.
• Strong executive presence and a successful track record of building trust with C-level clients and internal stakeholders.
• Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments.
• Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance.
• Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency.
• Experience navigating cross-functional orgs and influencing roadmap prioritization.
• Familiarity with delivery tools such as Rocketlane or other PS tools, Salesforce, Smartsheet, Jira, and Confluence.
• Bonus: Experience in wellness, healthcare, or multi-location services businesses.

Core Competencies We Value

About the Role 

Zenoti is expanding aggressively into the fitness market, and we’re looking for a connector — someone who lives and breathes the fitness industry and knows how to turn relationships into revenue. This is not a closing role. You are the tip of the spear: building Zenoti’s presence in the fitness community through events, networking, partnerships, and warm introductions that feed a high-performing sales team. 

If you have a Rolodex full of gym owners, boutique studio operators, fitness franchise contacts, and industry insiders — and you know how to work a room — this role was built for you. 

What You’ll Do 

Industry Networking & Relationship Building 

Leverage your existing network and continuously build new relationships with independent gym operators, multi-location fitness brands, franchise groups, and key ecosystem players (equipment vendors, consultants, fitness associations). Be the face of Zenoti in the fitness community. 

Local & Regional Event Activation 

Identify, plan, and execute local events — roundtables, lunch-and-learns, gym owner meetups, and co-branded partner events — that bring qualified prospects into Zenoti’s orbit. Own the event calendar from ideation to follow-up. 

Industry Conference & Trade Show Presence 

Represent Zenoti at key fitness industry events (IHRSA, Club Industry, Boutique Fitness Summit, etc.). Work the floor, set meetings, and ensure Zenoti is a recognizable and respected name in every room you enter. 

Pipeline Generation 

Convert relationships and event attendees into qualified opportunities. Hand off warm, well-documented leads to the Account Executive team with full context and deal-readiness notes. You’re measured on pipeline created, not deals closed. 

Partner & Channel Development 

Identify and cultivate strategic partnerships with fitness equipment brands, POS providers, gym design firms, and fitness consultants who can refer Zenoti to their clients. 

Market Intelligence 

Stay close to what’s happening in the fitness industry — who’s growing, who’s struggling, what operators care about — and feed those insights back to marketing and product. 

What Success Looks Like 

• Consistent pipeline contribution: a monthly quota of qualified opportunities passed to AEs 

• Active local event calendar with measurable attendance and lead output 

• Growing network of fitness industry contacts that translates into warm introductions 

• Strong relationships with 2–3 strategic referral partners within the first 6 months 

What We’re Looking For 

• 5+ years of experience in the fitness industry 

• Proven existing network of gym owners, studio operators, or fitness brand decision-makers 

• Track record of using relationships and events to generate business opportunities 

• Natural networker and connector — you’re energized by meeting new people and building community 

• Strong communication and storytelling skills; able to convey Zenoti’s value clearly and compellingly 

• Organized and self-directed — able to manage a regional territory and events calendar independently 

• Comfortable with CRM tools (Salesforce, HubSpot) and tracking pipeline activity 

• Willingness to travel regionally for events, conferences, and prospect meetings 

Compensation & Benefits 

• Variable/bonus tied to qualified pipeline generated
• Full benefits package
• Conference and event budget 

Why Zenoti 

Zenoti powers over 30,000 businesses across salons, spas, and wellness — and we’re bringing that same enterprise-grade platform to the fitness world. You’ll be joining at the ground floor of a major market push, with the tools, brand, and product to back you up. 

Enterprise Customer Success Senior Manager (SaaS Customer Success) 

Seattle, Washington, United States 

What you’ll do  

We are looking for a motivated and curious professional to manage a portfolio of Key, , high ARR customers. The CSM will deliver proactive workshops, business reviews, growth feature insights, and thought leadership to help customers grow their business.     

The ideal candidate is analytical and meticulous, and thrives in engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. On the customer side, the role will require cultivating and developing relationships with both corporate executives and influential franchise owners.  

Responsibilities  

• Customer Advocacy & Engagement: Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges. Use this knowledge to drive platform adoption, communicate value, and achieve mutually beneficial business results. Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell or expansion opportunities. 

• Product Expertise & Solution Building: Become a subject matter expert in Zenoti’s platform by proactively exploring features and functionalities. Analyze customer challenges and independently develop solutions to maximize their experience and business outcomes, ensuring customers are fully leveraging the platform through regular check-ins and business reviews. 

• Data-Driven Strategy & Insights: Leverage customer data and insights to guide decision-making, improve retention, and identify expansion opportunities. Track and analyze metrics to measure customer success, identify areas for improvement or expansion, and use these insights to increase adoption rates. 

• Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within organizations. Balance customer advocacy with commercial acumen by identifying growth opportunities, strategically managing renewals, and aligning customer outcomes with company revenue goals. 

• Cross-Functional Collaboration: Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues. 

• Time Management & Communication: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. 

• Issue Resolution & Proactive Problem-Solving: Proactively identify and mitigate potential risks before they impact customer retention. Act promptly to resolve critical customer issues and collaborate with relevant teams to ensure fast and effective solutions. 

• Multi-divisional/geographical: Confidently work with complex, multi-divisional, multi-geographical customers with gravitas and executive presence, and driving alignment and consensus throughout the customer organization. 

Qualifications Required:  

• Bachelor’s degree required  

• 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers  

• Ability to travel as needed to be on-site with key customers or attend important industry events  

• Strong empathy for customers and passion for revenue and growth   

• Experience working in fast-paced growth environments   

• Proven success in client growth, retention, and satisfaction  

Why Join Zenoti? 

• Be part of a high-growth, innovative company transforming the beauty and wellness industry. 

• Work in a dynamic and collaborative environment with industry leaders. 

• Opportunities for professional growth, learning, and career advancement. 

If you’re passionate about helping customers succeed, solving complex challenges, and driving impactful change, we’d love to hear from you! 

Requirements 

As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical. 

Here are key expectations for this role. The incumbent will lead the teams to: 

Drive Customer Success Outcomes 

• Achieve and maintain Churn and NRR goals 

• Deliver ROI to the customers from the Zenoti products they have subscribed to 

• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores 

• Establish usage around and monitor customer health metrics (e.g., NPS, CSAT, churn rates), identify at-risk customers, and implement strategies to mitigate churn while maximizing renewals and customer lifetime value 

• Continuously improve and scale customer success processes, including onboarding, adoption, renewals, and escalation management 

Drive new business growth through greater advocacy and reference-ability 

• Define and Optimize Customer Lifecycle 

• Map customer journey 

• Develop listening points in the journey (e.g., usage, satisfaction, etc.) 

• Standardize interventions for each point in the journey 

• Define segmentation of customer base and varying strategies 

• Identify opportunities for continuous improvement 

• Learn from best practices in the industry 

• Measure & Improve the effectiveness of Customer Success, professional services, and customer enablement teams 

• Demonstrate cross-functional collaboration by working closely with product, sales, and marketing teams to ensure alignment on customer needs, feedback, and pain points. i.e. Act as the voice of the customer in internal discussions, influencing product roadmaps and sales strategies 

Skills needed to be successful in the role 

• A passion for customer success and laser focus on providing customer value. 

• Strong Understanding of business & technology 

• Strong Negotiation & Consultative Abilities 

• Ability to understand, articulate and manage customer expectations 

• Experience dealing with a variety of complex accounts & building relationships at C- Level 

• Experience in working with remote teams effectively 

• Ability to work in a fast paced, ever changing, start-up environment 

• Informal and people-centric approach to work and getting things done 

• Able to quickly establish credibility with the senior leadership team 

• Operating with a global mindset and leading with an external perspective 

• Outstanding communication skills 

• Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus. 

• 10+ years of overall experience in leading customer oriented teams at a senior level 

• The incumbent may be required to travel to customer locations on short notice, when required. 

Qualifications Required 

• A degree in engineering or equivalent 

• PMP is an added advantage 

Benefits 

At Zenoti, we believe that when people feel good, they can do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, and a supportive and dynamic work environment, and encourage our employees to balance life, work, and well-being. We offer all our employees: 

• Medical, dental, and vision coverage 

• Participation in the company 401k plan 

• Paid parental leave 

• Unlimited paid time off 

• Flexible work hours 

Role Overview 

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention. 

Key Responsibilities 

Customer Advocacy & Engagement: Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges. Use this knowledge to drive platform adoption, communicate value, and achieve mutually beneficial business results. Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell or expansion opportunities. 

Product Expertise & Solution Building: Become a subject matter expert in Zenoti’s platform by proactively exploring features and functionalities. Analyze customer challenges and independently develop solutions to maximize their experience and business outcomes, ensuring customers are fully leveraging the platform through regular check-ins and business reviews. 

Data-Driven Strategy & Insights: Leverage customer data and insights to guide decision-making, improve retention, and identify expansion opportunities. Track and analyze metrics to measure customer success, identify areas for improvement or expansion, and use these insights to increase adoption rates. 

Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within organizations. Balance customer advocacy with commercial acumen by identifying growth opportunities, strategically managing renewals, and aligning customer outcomes with company revenue goals. 

Cross-Functional Collaboration: Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues. 

Time Management & Communication: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. 

Issue Resolution & Proactive Problem-Solving: Proactively identify and mitigate potential risks before they impact customer retention. Act promptly to resolve critical customer issues and collaborate with relevant teams to ensure fast and effective solutions. 

Preferred Qualifications 

• Experience in a SaaS, technology, or customer-facing role. 

• Background in the wellness, beauty, or fitness industries is a plus. 

• Proficiency in CRM tools and data analytics platforms. 

Why Join Zenoti? 

• Be part of a high-growth, innovative company transforming the beauty and wellness industry. 

• Work in a dynamic and collaborative environment with industry leaders. 

• Opportunities for professional growth, learning, and career advancement. 

If you’re passionate about helping customers succeed, solving complex challenges, and driving impactful change, we’d love to hear from you! 

Apply now and be part of Zenoti’s journey to revolutionize the industry. 

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

As an Outbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment. Prior customer service experience is essential for success in this role.

What will I be doing?

• Respond promptly and professionally to inbound sales inquiries via phone calls and chat.
• Engage with prospects to understand their needs and qualify them as potential customers.
• Schedule product demonstrations and meetings with Account Executives (AEs) and Solution Engineers (SEs) based on prospect interest and qualification.
• Maintain accurate records of interactions and sales activities using our CRM system (e.g., Salesforce).
• Collaborate effectively with the sales team to ensure smooth handoffs and transitions for qualified leads.
• Occasionally cover for other inbound SDRs during absences or peak times.
• Meet quarterly quota targets for qualified demos completed.

Skills & Qualifications

• Previous experience in a customer service or sales support role is required.
• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills; ability to prioritize tasks effectively.
• Tech-savvy with a good understanding of software applications and the ability to learn new technologies quickly.
• Ability to work independently and as part of a team in a fast-paced, collaborative environment.
• Attention to detail and a commitment to accuracy in maintaining records and managing customer interactions.
• Flexibility to adapt to changing priorities and business needs.

Education and Experience:

• Bachelor’s degree preferred or equivalent practical experience.
• Proven track record in customer service, sales support, or a related field.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• Best in industry salary, plus bonus
• Medical, dental, and vision coverage
• Take advantage of our competitive 401k match program to help secure your financial future
• Paid parental leave
• Flexible work hours

This role will support our General Manager of Sales, with primary focus towards managing Field Events, Sales Events and Logistics as well as working alongside other administrative work. Responsibilities for this position include a can-do and positive attitude, strong inclination to own, willingness to take a leadership role within the team, propensity to think and plan ahead and manage time effectively, capacity to attend to the details while keeping the broader picture in mind, and ability to employ mechanisms to communicate information out to team members.

In this role, you will:

• Provide comprehensive support services to our General Managers Sales, ensuring outstanding communication, responsiveness, and execution.
• Provide sophisticated Outlook inbox, task, and calendar management. Prioritize inquiries and requests, troubleshoot conflicts with little guidance, make judgements and take actions to ensure smooth day-to-day engagements and effective communications with others.
• Coordinating closely with other Executive Assistants within the Zenoti community.
• Work closely with each executive to keep them well informed of upcoming commitments and responsibilities. Anticipate needs in advance of meetings, conferences, etc. and follow up appropriately.
• Prepare and edit documents as needed, including correspondence, memos, notes, presentations, reports, forms, spreadsheets, slide decks, etc. while maintaining confidentiality, both internally and externally.
• Ensure well organized and up-to-date travel logistics, expense reports, contact lists, files/records, and other administrative needs.
• Assist in other related duties as needed with the ability to continually learn new areas.
• The role needs working from our office in Bellevue

Experience and Qualifications:

• 5+ years executive support experience, including supporting senior executives;
• Excellent verbal and written communication skills. Ability to speak and write with professionalism and tact in a wide range of circumstances.
• Judgement to make appropriate, informed decisions regarding priorities, time, and communication. Able to maintain a high level of integrity and discretion in handling confidential information.
• Demonstrates sensitivity to diversity, equity, and inclusion.
• Exceptional organizational skills, follow-through, and attention to detail.

Why Zenoti? 

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation.

Role Overview 

As a Customer Success Lead  at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention. 

Key Responsibilities 

• Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success. 

• Product Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers. Expected to build a solid understanding of the product and operate independently within the first 3 months.

• Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes. 

• Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities. 

• Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations. 

• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement. 

• Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. 

Required Skills & Qualifications 

• Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning. 

• Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions. 

• Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions. 

• Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change. 

• EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy. 

• Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals. 

• Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively. 

Preferred Qualifications 

• Experience in a SaaS, technology, or customer-facing role. 

• Background in the wellness, beauty, or fitness industries is a plus. 

• Proficiency in CRM tools and data analytics platforms. 

Why Join Zenoti? 

• Be part of a high-growth, innovative company transforming the beauty and wellness industry. 

• Work in a dynamic and collaborative environment with industry leaders. 

• Opportunities for professional growth, learning, and career advancement. 

If you’re passionate about helping customers succeed, solving complex challenges, and driving impactful change, we’d love to hear from you! 

Apply now and be part of Zenoti’s journey to revolutionize the industry. 

Job Overview:

We are seeking a highly organized and proactive individual to join our team to lead Contract Renewals  As a crucial member of our Expansion Sales team, you will be responsible for managing the renewal process of our Software as a Service (SaaS) contracts. The ideal candidate possesses excellent communication skills, a strong understanding of SaaS business models, and a keen ability to build and maintain positive relationships with clients.

Responsibilities:

• Renewal Management:
• • Own and drive the end-to-end SaaS contract renewal process, ensuring timely and successful renewals.
  • Proactively engage with customers well in advance of contract expiration to understand their needs and address any concerns.
  • Collaborate with Sales, Customer Success, and Account Management teams to gather necessary information for renewal negotiations.
• Negotiation and Upsell:
  • Effectively negotiate contract terms, pricing, and renewal terms to maximize revenue opportunities.
  • Identify upsell opportunities and collaborate with the Sales team to drive incremental revenue during the renewal process.
• Customer Relationship Management:
  • Cultivate and maintain strong relationships with key stakeholders within customer organizations.
  • Act as a trusted advisor to customers, understanding their business goals and aligning our solutions to meet their evolving needs.
• Forecasting and Reporting:
  • Develop and maintain accurate forecasts of renewal revenue and provide regular updates to the leadership team.
  • Generate reports and analyze data to identify trends, risks, and opportunities within the renewal portfolio.
• Customer Advocacy:
  • Promote customer advocacy by ensuring a positive renewal experience, ultimately contributing to customer satisfaction and retention.
  • Collaborate with Marketing to capture and showcase customer success stories and testimonials.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in SaaS contract management, renewal, or customer success roles.
• Strong understanding of SaaS business models and subscription-based services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively across cross-functional teams.
• Analytical mindset with proficiency in data analysis and reporting.
• Proactive, self-motivated, and detail-oriented.