Sales Engineer Jobs in Vietnam.
All active Sales Engineer roles based in Vietnam.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
The Data Engineering team is a vital component of OPSWAT's technology division, responsible for building and maintaining the foundational data infrastructure that supports the entire organization. The team's mission is to create a scalable, reliable, and secure data platform on Microsoft Azure, enabling data-driven decision-making across all business units. This involves designing and managing data warehouses and data lakes, developing robust data integration pipelines, and ensuring the quality and accessibility of data assets. A key strategic initiative for the team is the development and implementation of a Master Data Management (MDM) layer, which will play a critical role in enhancing data consistency and accuracy across various systems and applications.
What You Will be Doing
- Design and Maintenance of Azure Data Warehouse/Data Lake:
- Ensuring the performance, reliability, and security of the data platform, requiring proactive monitoring and optimization.
- Evaluate and implementing strategies to optimize the data warehouse and data lake for cost-effectiveness and efficiency, aligning with best practices for Azure data management
- Development of ETL/ELT pipelines on Azure, utilizing tools such as Azure Data Factory and Azure Databricks, to ingest and transform data from a variety of sources.
- Implementing data quality rules and processes to ensure the accuracy and reliability of the data within the platform
- Optimize data storage & computing resources for cost efficiency
- Proactively identify pipeline bottlenecks and performance issues
- Development and Implementation of Master Data Management (MDM) Layer: A key responsibility is to research and recommend suitable MDM tools and technologies available within the Azure ecosystem. Our goal is to establish a "single source of truth" for critical data entities, ensuring consistency and quality across all connected systems.
- Collaboration and Communication: The individual will work closely with product teams, sales and revenue operations, customer experience, and other stakeholders across the organization to understand their data requirements and deliver effective solutions that meet their needs. This requires the ability to explain complex technical concepts in a layman terms to non-technical audiences effectively.
- Risk management: ensure data warehouse availability & resiliency (during service outage, network issues, unexpected high loads, external attacks, disaster recovery, etc.)
- Define effective and measurable KPIs for the team and individual team members
- Team resource management & Key Man Dependency mitigations
- Strategic planning (at least 3 quarters in advance on team roadmap and vision)
- Study new technologies & industry trends and propose appropriate solutions for company’s need
What We Need from You
- Bachelor's degree in Computer Science, Data Engineering, or a related field.
- Minimum of 3 years of proven experience in data warehouse/data lake design, implementation. This experience should include hands-on work with core Azure data services such as Azure Data Lake, Azure Synapse Analytics, and Azure SQL Database.
- Extensive experience with ETL/ELT tools within the Azure ecosystem, including Azure Data Factory and Azure Databricks.
- A strong understanding of database architecture principles, encompassing both relational databases (e.g., Azure SQL Database, Azure Synapse Analytics) and the concepts of NoSQL databases for handling unstructured data.
- Experience in integrating data from multiple SaaS applications, including Salesforce, Hubspot, Netsuite, HRIS (e.g., Workday, ADP), and ZoomInfo.
- Experience in researching and implementing Master Data Management (MDM) solutions.
- Strong problem-solving, analytical, and troubleshooting skills are essential for this role.
It Would be Nice if You Had
- Good written and verbal communication skills, including the ability to collaborate effectively with cross-functional teams, are required.
- Experience with real-time data streaming technologies such as Azure Event Hubs or Kafka.
- Experience with DevOps practices and tools for automating data pipelines, such as Azure DevOps and CI/CD pipelines.
- Experience working in a Scrum Agile team.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Software Engineer, Elixir
Share this job
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About you
We’re looking for people with a strong background or interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.
The Opportunity
We have backend engineers in almost every team across Telnyx, and in that role, you’ll be making some of the most significant decisions for the company. You’ll get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.
- Design, build, and maintain APIs, services, and systems across Telnyx’s engineering teams.
- Debug production issues across services and multiple levels of the stack.
- Work with engineers across the company to build new features at large scale.
- Improve engineering standards, tooling, and processes.
What We're Looking For
- Have 6+ years of professional software development experience with a functional programming language (Elixir/Erlang is preferred).
- Have experience working with relational databases at scale.
- Have deep knowledge of microservice architecture patterns and anti-patterns.
- Have experience with message queues like RabbitMQ and Kafka.
- Understand the challenges inherent in concurrent and distributed programming.
- Have experience with more exotic databases/key-value stores such as ETS, Mnesia, Cassandra and Redis.
- Have familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ.
Bonus Points For
- You take a thoughtful approach to decision-making, knowing when to move fast and when to long-term optimize.
- You want to work in a fast-paced, product-driven environment.
- You keep up to date with the latest technologies and patterns and enjoy sharing what you’ve learned.
#LI-VIETNAM
#LI-KG1
Ready to apply?
Apply to Telnyx
AI Engineer (Generative AI, LLM)
Share this job
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled AI Engineer (Middle Level) to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.
In this role, you will work closely with the Digital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.
What You Will Do
- Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
- Identify customer buying intent, readiness, and deal momentum
- Prioritize customer accounts and opportunities with clear, explainable reasoning
- Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
- Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
- Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.
What We Need From You
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
- Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
- Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
- Experience in fine-tuning or instruction-tuning LLMs.
- Solid understanding of software development methodologies (Agile, Scrum, etc.).
- Good communication, collaboration, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in one or more of the following programming languages: Python, React, Typescript.
It Would Be Nice if You Have
- Certifications in AWS and Azure architecture.
- Experience in backend-end development.
- Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
The CTO Intelligence Hub is OPSWAT’s internal AI-powered data platform; dashboards and APIs that give leadership real-time visibility into AI adoption, financial performance, customer health, and sales. The platform runs on a fleet of Flask, FastAPI, and Streamlit applications backed by a Fabric → Parquet → S3 data pipeline, all tied together by an agentic coding system where GitHub Issues become production pull requests in under three minutes.
As AI Platform Architect, you own the application layer. You design and build new intelligence products, evolve existing dashboards, and work with the AI coding pipeline — writing the specs, reviewing the plans, and guiding the implementation. You are the “human senior engineer” in a team where your main coding collaborator is Claude.
What You Will Own
- Application architecture: Flask APIs, FastAPI microservices, Streamlit dashboards; schema and data-flow design across 12+ applications
- Agentic coding pipeline: creating well-scoped GitHub Issues, reviewing AI-generated implementation plans, approving or refining, merging PRs; the pipeline (claude-coder) takes issues from triage to production PR in ~3 minutes for routine work
- Data pipeline & analytics: extending the Fabric → Parquet → S3 pipeline; designing new analytics (percentile ranking, quadrant analysis, trend computation); HR enrichment and data quality
- Test-driven development: writing pytest spec suites that the AI implementer must satisfy; test files are the spec and cannot be modified by the AI
- Claude API / CLI integration: building features that call Claude for inference (content generation, analysis, RFP answering); working with OAuth-based CLI inference and direct API patterns
- UX & visualisation: Plotly dashboards, Jinja2 templates, React/Vite prototypes; maintaining the OPSWAT brand system across all apps
- Architecture documentation: keeping Confluence up to date as the system evolves; writing CLAUDE.md context files that teach the AI pipeline how each repo works
- New product design: identifying gaps in current intelligence coverage and proposing, scoping, and shipping new internal tools
You Will Be a Strong Fit If You Have
- 3–7 years of Python backend development (Flask, FastAPI, or equivalent)
- Strong data skills: pandas, SQL, Parquet, data modelling; you are comfortable designing a metrics pipeline from raw HR and usage data to ranked leader-board
- Experience working with LLM APIs (OpenAI, Anthropic, or equivalent) in production
- A test-first mindset: you write tests before code and believe the test suite is the specification
- Clear written communication because your primary “pairing partner” reads GitHub Issues, your ability to write precise, unambiguous requirements directly determines output quality
- Comfort reading and reviewing AI-generated code critically; you know when to approve, when to push back, and when to take the keyboard yourself
- Experience with REST API design and documentation
Nice to Have
- Streamlit or Plotly dashboard development
- React / TypeScript (for UX prototypes)
- Microsoft Fabric, Azure Data Warehouse, or similar cloud data platforms
- Familiarity with GitHub Actions and CI/CD pipeline design
- Experience building multi-language document processing (the RFP automation covers 14 languages)
- Prompt engineering and system-prompt design for agentic workflows
- OPSWAT product knowledge (MetaDefender, OESIS, CDR - not required but helpful)
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Infrastructure & CloudOps Engineer
Share this job
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
About the Role
The CTO Intelligence Hub is OPSWAT’s internal data platform; a fleet of 20+ containerised applications running on AWS EC2 that deliver AI adoption analytics, financial intelligence, customer health scoring, sales leaderboards, and content generation to OPSWAT leadership and 590+ engineers worldwide. You will own the infrastructure layer that keeps this platform reliable, secure, and scalable.
This is a hands-on individual-contributor role. You will be the sole infrastructure owner on day one, working closely with the CTO and one AI Platform Architect to operationalise and evolve the system.
What You Will Own
- AWS infrastructure: EC2 instances (eu-north-1), S3 buckets, IAM roles, SSM-based remote access (no SSH), security group allowlists across 8 global offices
- Container orchestration: Docker Compose fleet of 20+ services with sequential startup chains, health monitoring, auto-rollback, and OOM prevention on memory-constrained instances
- CI/CD pipeline: GitHub Actions workflows (centralized deploy-app.yml), S3 artifact rotation, per-service smart change detection, post-deploy health checks
- Reverse proxy & SSO: nginx routing, Cloudflare SSL termination, OAuth2 Proxy backed by Azure AD for single sign-on across all internal apps
- Credential & secrets management: OAuth token lifecycle (token-proxy auto-refresh), GitHub org secrets, PAT rotation, SSM Parameter Store, per-app .env files
- Data pipeline operations: EC2 #3 (Fabric → Parquet → S3), daily cron jobs, MSAL token refresh, lockfile and resume logic
- Observability & incident response: health monitor (15-min cron), watchdog deep-checks, Telegram alerting, EC2 reboot recovery, Docker mount-corruption recovery
- Security posture: network-level access controls, credential hygiene, OPSEC between corporate and personal identities
You Will Be a Strong Fit If You Have
- 3–6 years hands-on AWS experience (EC2, S3, IAM, SSM — not just console clicks)
- Solid Docker and Docker Compose skills; you debug failed container starts at 2 am without fear
- GitHub Actions: writing and maintaining multi-job workflows with secrets, artifacts, and matrix builds
- Linux system administration (Ubuntu): cron, systemd, disk management, process investigation
- Python scripting for ops tasks (deployment scripts, health checks, API automation)
- nginx configuration: upstream proxying, path-based routing, SSL
- A security-first mindset: you default to least-privilege and always ask “what happens if this leaks?”
Nice to Have
- Experience with Cloudflare (proxying, SSL, DNS management)
- Azure AD or OAuth2 Proxy familiarity
- PostgreSQL administration
- Experience operating ML/AI inference workloads
- GitHub App development (JWT-based installation tokens)
- Familiarity with Microsoft Fabric or Azure data services
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Solutions Architect - APAC Region
Share this job
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an experienced Solutions Architect professional to drive the growth and adoption of OPSWAT’s MetaDefender NetWall across the APAC region.
MetaDefender NetWall enables secure, real-time data transfer between networks of different security classifications, helping protect critical OT environments and industrial systems from network-borne cyber threats.
In this role, you will act as the Subject Matter Expert (SME) for the NetWall product line, partnering closely with sales, product, and engineering teams to deliver innovative solutions to customers operating in critical infrastructure sectors such as energy, manufacturing, transportation, and government.
You will combine deep technical expertise in networking and OT environments with business development insight to identify new market opportunities, support complex customer engagements, and influence the product strategy for future growth.
This role is based in APAC and requires regional travel to support customer engagements, industry events, and partner development activities.
What You Will Be Doing
Technical Leadership & Customer Engagement
- Serve as the technical expert for MetaDefender NetWall across the APAC region.
- Partner with the sales team to design secure OT network architectures and deliver solution-driven presentations to customers and partners.
- Lead technical workshops, product demonstrations, and proof-of-concept (PoC) engagements to validate solutions and achieve technical design wins.
- Guide customers through prequalification, architecture design, and deployment planning.
Market Development & Strategy
- Identify new market opportunities and emerging use cases for MetaDefender NetWall in critical infrastructure and industrial environments.
- Develop business cases, technical requirements, and market insights to support product expansion.
- Collaborate with the product team to translate customer needs into product enhancements and roadmap input.
Sales Enablement & Partnerships
- Develop solution positioning, technical messaging, and sales enablement materials to help internal teams effectively present security offerings.
- Build and nurture strategic partnerships with technology vendors, system integrators, and industry partners to expand the reach of the NetWall product line.
- Represent OPSWAT at industry conferences, trade shows, and technical events across the APAC region.
What We Need From You
- 7+ years of experience as a Solutions Architect, Pre-Sales Engineer, Network Architect, or similar technical customer-facing role
- Strong expertise in data networking technologies and protocols, including BGP, routing, and SD-WAN architectures
- Solid background in Operational Technology (OT) environments and familiarity with industrial control systems (ICS) and common industrial protocols
- Proven ability to translate complex technical solutions into clear business value for customers
- Experience leading Proof-of-Concept engagements and technical solution design
- Strong skills in technical documentation, requirements definition, and business case development
- Excellent presentation and communication skills, with the ability to engage both technical engineers and executive stakeholders
- Willingness and ability to travel across the APAC region (approximately 25–30%) to support customer meetings, technical workshops, industry conferences, and partner engagements.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Technical Support Engineer II
Share this job
Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.
Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.
Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything.
WHAT IS IN IT FOR YOU
You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:
- Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip, quarterly and monthly online get-togethers
- As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
- An international team that loves to have fun at work and works hard together to accomplish shared goals
JOB SUMMARY
Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.
Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.
Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.
In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.
ESSENTIAL JOB FUNCTIONS
- Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
- Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
- Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
- Educate customers on product features, functionalities, and best practices.
- Maintain a positive, empathetic, and professional attitude in all customer interactions.
- Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
- Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
- Assist in training the Technical Support Engineer I and provide mentorship as needed.
- Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
- Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.
EDUCATION AND EXPERIENCE
- Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
- 3+ years of Technical Support Engineering experience.
- Thorough knowledge with consuming RESTful and GraphQL APIs.
- Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
- Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
- Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
- Working knowledge of HTML and CSS.
- Experience with CMS in general; experience with Headless CMS is a plus.
- Fluent in English with excellent verbal and written communication and interpersonal skills.
- Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
- Remote working experience.
- Well organized, self-starter, has excellent work ethic, and pays attention to detail.
- A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
- Ability to work independently with little direct supervision.
- Real passion for solving issues and challenges.
- Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.
ADDITIONAL INFORMATION
Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.
Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.
MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Remote (home) work opportunity or funded by Storyblok co-working space
GENERAL TERMS
Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.
All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).
Here is a sneak peek of Storyblok’s Visual Editor
If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com
Ready to apply?
Apply to Storyblok
Senior Systems Engineer
Share this job
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Senior Systems Engineer works closely with the Sales Team in breaking down technical barriers to sales.
Responsibilities include the ability to present Veeam messaging to varying numbers and levels of decision makers, including but not limited to CXO, chief architects and IT management. You will be responsible for the creation of content and delivery of demonstrations to support this Veeam messaging (in conjunction with Channel Partners). The role also may contain an important element of channel training to enable partners to be able to (independently) position and resell to their customers. The successful candidate will be a self-motivated, technically competent Veeam presales sales engineer with a track record of partnering with other groups within the sales and support organisation to close sales. The role will require strengths and a background in defining architectural strategies to guide customers toward the adoption of Veeam technologies.
The Senior Systems Engineer is a primarily customer focused technical role that is responsible for working closely with the field sales and channel department to help inform, enthuse and apprise partners, resellers and end users of our product offerings. This field-based role is as much about being evangelical for Veeam as being a great technical resource.
The Senior Systems Engineer acts in a consultative fashion and should be looked to as the expert in all of the products by sales, channel and other systems engineers. An influencer at all levels internally and externally with a highly autonomous approach and self-driven attitude.
What You’ll Do
- Perform live customer meeting presentations and demonstrations
- Implement and manage POC’s to technical closure
- Lead generation activities such as events, webinars, user groups etc.
- Understand and negotiating with customer/partner for the technical requirements
- Virtualisation community engagement is strongly encouraged
- Perform online demonstrations
- Working closely with the sales department to secure new partners and customers
- Working closely with the development department to provide customer feedback
- Providing pre-sales support as they evaluate Veeam software
What You’ll Bring
- Bachelor’s degree (or a combination of education and experience will be considered)
- Five or more years of solution sales experience
- Data Protection experience strongly desired
- Demonstrated experience with virtualisation technologies
- Experience working with monitoring tools such as System Center is a bonus
- Experience in data life cycle management with IT audit requirements
- Strong presentation skills
- Excellent verbal and written communication skills; must be able to present to groups
- Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
- Ability to adapt to changes in roles and responsibilities
- Ability to travel within the region as required
What You’ll Get
- 24 paid volunteer hours annually through Veeam Cares, plus 4 extra global VeeaMe Days for self-care
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
#LI-LW1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software