The Opportunity:

As a Specialized Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in Vietnam. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

In this role, you’ll get to:

• Identify, pitch and build new supplier relationships for Agoda focusing on the B2B and wholesale market
• Introduce and explain the strategic benefits of the new B2B solution product
• Grow bookings, revenues and gross profit of assigned hotel partners
• Using data to develop business solutions and maximize Agoda’s accommodation availability, content competitiveness and business growth for the hotel partners
• Evaluate existing partnerships and determine if any actions needed to optimize the performance. Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions.
• Formulate project ideas, determine where opportunity exists and implement new approaches.
• Work in a data-driven environment
• Research and troubleshoot rate and availability issues to help hotels maximize their booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
• Prepare pitch presentations and materials
• Manage regular weekly/monthly supplier and internal reports

What you’ll need to succeed:

• Bachelor’s degree or equivalent in a relevant field.
• Minimum 5 years’ experience in account management, business development, or supply/e-commerce role.
• Strong interpersonal skills and ability to influence external/internal stakeholders.
• Think out-of-the-box to develop and implement solutions for unique challenges when negotiating with hotel partners
• Ability to drive insights out of data and articulate the findings
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• A team player with a professional “get it done” attitude and work ethic.
• Strong prioritization and planning skills; must be comfortable with making trade-offs.
• Curiosity to learn and willingness to try new approaches. Comfortable in a two-way feedback culture.
• Adapts well to and is energized by change

It’s Great if you Have: 

• B2B and wholesale markets experience preferred
• Experience in hotel or travel industry, especially OTA channels preferred, but not necessary

The Position

We are seeking a talented and motivated Software Engineer (C++) to join our growing Technology Office team. You will be part of Predictive Alin AI team.

You will contribute to building and innovating high-performance, cutting-edge technologies and solutions that power our products across on-premise, cloud, and hybrid environments. Working with modern toolchains and frameworks, you’ll help deliver secure, scalable, and efficient software that makes a real impact.

As part of a truly global engineering team (with colleagues in Vietnam, Spain, Romania, UK, US, Georgia, and Hungary), you’ll collaborate closely with talented engineers worldwide—both locally in Ho Chi Minh City and remotely—while enjoying the support of an international, high-performing culture.

What You Will Be Doing

• Collaborate closely with the Engineering Manager and Romania-based team on planning, architecture, design, development, and maintenance of high-quality applications
• Analyze business and technical requirements, define system features, and translate them into robust, maintainable functionality
• Write clean, efficient C++ code; conduct thorough code reviews; and develop comprehensive unit tests
• Create and maintain clear technical documentation for code, architecture, and processes
• Proactively identify and implement improvements in performance, security, reliability, and developer experience
• Mentor junior engineers and share best practices across the global team
• Partner with distributed engineering teams to deliver secure, up-to-date, and high-performing software

What We Need From You

• 1+ years of professional software engineering experience
• 1+ years of hands-on experience with modern C++ (strong preference for C++17/20 expertise)
• Solid proficiency with CMake and GCC toolchain
• Deep understanding of:
  • Multithreading, atomics, synchronization primitives, thread pools, and producer-consumer patterns
  • Lock contention mitigation and race condition prevention
  • CPU/memory profiling tools (e.g., perf, VTune, Valgrind, flame graphs)
  • Cache behavior, memory layout, allocation strategies, and performance implications
• Proven track record of optimizing performance-critical code paths
• Experience with CI/CD pipelines (ideally TeamCity)
• Basic working knowledge of AWS services (S3, API Gateway, DocumentDB)
• Good understanding of OS-level concepts (file systems, processes) on both Windows and Linux
• Experience with Docker/containerization
• Strong grasp of design patterns, OOP principles, and clean code practices
• Excellent written and spoken English communication skills

It Would Be Nice If You Had

• Experience in cybersecurity domains: antivirus (AV), endpoint detection & response (EDR), sandboxing, or malware analysis
• Low-level optimizations (SIMD, intrinsics, cache-friendly data structures)
• Exposure to machine learning frameworks or concepts
• Knowledge of compression algorithms, custom parsers, or binary formats
• Experience or strong interest in Rust (we’re actively expanding into Rust and value engineers eager to learn/contribute)

Why You’ll Love Working Here

• Stable, fast-growing international company with an impressive global customer base
• Highly professional, collaborative, and diverse team across multiple continents
• Challenging, high-impact projects with real ownership and visibility
• Cutting-edge technology stack and continuous investment in modern tools & practices
• Attractive, modern office environment in Ho Chi Minh City
• Opportunities for growth, mentorship, and international exposure in a global leading cybersecurity product company.
• Attractive compensation package with regular performance assessments and salary reviews.
• 13th-month salary and performance-based bonuses.
• 100% salary and full insurance coverage during the probationary period.
• Comprehensive health care program (PVI) for employee and family members.
• 15+ paid days off per year.
• Employee recognition programs with quarterly, annual, and President’s Club awards.
• Engaging team activities including team building, outings, sports, and trade union events.
• Modern open office located on the top floor in District 3, equipped with recreation areas, sports facilities, fresh fruits, coffee, and tea.

The Position

We are seeking a talented and motivated Software Engineer (C++) to join our growing Technology Office team.

You will contribute to building and innovating high-performance, cutting-edge technologies and solutions that power our products across on-premise, cloud, and hybrid environments. Working with modern toolchains and frameworks, you’ll help deliver secure, scalable, and efficient software that makes a real impact.

As part of a truly global engineering team (with colleagues in Vietnam, Spain, Romania, UK, US, Georgia, and Hungary), you’ll collaborate closely with talented engineers worldwide—both locally in Ho Chi Minh City and remotely—while enjoying the support of an international, high-performing culture.

What You Will Be Doing

• Collaborate closely with the Engineering Manager and Romania-based team on planning, architecture, design, development, and maintenance of high-quality applications
• Analyze business and technical requirements, define system features, and translate them into robust, maintainable functionality
• Write clean, efficient C++ code; conduct thorough code reviews; and develop comprehensive unit tests
• Create and maintain clear technical documentation for code, architecture, and processes
• Proactively identify and implement improvements in performance, security, reliability, and developer experience
• Mentor junior engineers and share best practices across the global team
• Partner with distributed engineering teams to deliver secure, up-to-date, and high-performing software

What We Need From You

• 3+ years of professional software engineering experience
• 3+ years of hands-on experience with modern C++ (strong preference for C++17/20 expertise)
• Solid proficiency with CMake and GCC toolchain
• Deep understanding of:
  • Multithreading, atomics, synchronization primitives, thread pools, and producer-consumer patterns
  • Lock contention mitigation and race condition prevention
  • CPU/memory profiling tools (e.g., perf, VTune, Valgrind, flame graphs)
  • Cache behavior, memory layout, allocation strategies, and performance implications
• Proven track record of optimizing performance-critical code paths
• Experience with CI/CD pipelines (ideally TeamCity)
• Basic working knowledge of AWS services (S3, API Gateway, DocumentDB)
• Good understanding of OS-level concepts (file systems, processes) on both Windows and Linux
• Experience with Docker/containerization
• Strong grasp of design patterns, OOP principles, and clean code practices
• Excellent written and spoken English communication skills

It Would Be Nice If You Had

• Experience in cybersecurity domains: antivirus (AV), endpoint detection & response (EDR), sandboxing, or malware analysis
• Low-level optimizations (SIMD, intrinsics, cache-friendly data structures)
• Exposure to machine learning frameworks or concepts
• Knowledge of compression algorithms, custom parsers, or binary formats
• Experience or strong interest in Rust (we’re actively expanding into Rust and value engineers eager to learn/contribute)

Why You’ll Love Working Here

• Stable, fast-growing international company with an impressive global customer base
• Highly professional, collaborative, and diverse team across multiple continents
• Challenging, high-impact projects with real ownership and visibility
• Cutting-edge technology stack and continuous investment in modern tools & practices
• Attractive, modern office environment in Ho Chi Minh City
• Opportunities for growth, mentorship, and international exposure

The Position

As the Regional Sales Manager for Vietnam, you will be responsible for owning the revenue generation process and exceeding company revenue targets in Vietnam by learning the OPSWAT technology, developing and implementing a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will be held accountable for building long-term relationships inside target accounts and with BFSI, Enterprise and Critical Infrastructure related industries to solve strategic issues and generate opportunities. This role will be both strategic and hands-on, managing and working with senior management to develop and advance current and new revenue models. The ideal candidate will have multiple years of continually exceeding multi-million-dollar sales quotas while forecasting accurately and selling cybersecurity solutions.

This position will cover the Vietnam territory and is highly preferred to base in Hanoi.

What You Will Be Doing

• Strategically targeting business opportunities that leverage high-value use cases in primarily banking, financial services, insurance and enterprise industries.
• Developing and executing sales strategies and tactics to sell OPSWAT products, solutions and services in order to exceed sales quotas.
• Communicating value propositions to clients that speak intimately to their needs and requirements.
• Utilizing client-centric, solutions-oriented selling strategies and a hunter’s mentality to identify, qualify and convert enterprise sales.
• Effectively articulating financial ROI/TCO value and build value throughout the negotiation process.
• Maintaining extensive account and opportunity detail in the Salesforce CRM system, including account win plans, customer touchpoints and sales inhibitors.
• Accurately forecasting and reporting revenue projections to management.
• Overachieving annual quotas measured quarterly.
• Performing other tasks assigned by the direct supervisor.

What We Need From You

• You have from 5+ years of experience successfully selling technology products and Cybersecurity solutions to BFSI, Enterprise and Critical Infrastructure related accounts in Vietnam
• You have a Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• You possess an understanding of security threats, solutions, and security tools.
• You have a successful track record selling complex-solutions directly to enterprise accounts in Vietnam.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• You keep your pipeline accurate and your forecast updated for management.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• Ability to work in a fast-changing environment and able to work under pressure.
• You have excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You have strong sense of urgency and personal accountability In depth knowledge of sales tools (i.e. Salesforce)
• You are highly ethical and professional personal conduct.
• You are able to travel as necessary to your assigned accounts, or as required by the company.

The Position

• Join the infrastructure team behind MDaaS — a real-time malware scanning platform handling 30M+ requests/day, built on AWS, Kubernetes, and event streaming.

• You'll work in an agile scrum team, owning infrastructure-as-code, CI/CD pipelines, and observability. Security and compliance are first-class requirements, not afterthoughts.

What You Will be Doing

• Deploy and maintain workloads on EKS via ArgoCD — review GitOps PRs, handle sync failures, approve image updates

• Write and update Helm charts / Kustomize overlays across dev / staging / prod

• Triage alerts from Prometheus / Grafana / Coralogix — root cause analysis, resolve or escalate

• Review and apply Terraform changes — plan, validate, and merge infra PRs (EKS, MSK, ALB, IAM)

• Maintain CI/CD pipelines on Bitbucket Pipelines and GitHub Actions — fix broken builds, integrate security scans

• Configure and tune KEDA ScaledObjects for Kafka / RabbitMQ consumers

• Triage CVEs from Blackduck / Trivy reports — prioritize CVSS ≥ 7.0, coordinate patches with dev team

• Rotate secrets, verify External Secrets Operator sync, enforce no-hardcoded-credentials policy

• Document infrastructure and application changes for engineers and QA

• Participate in on-call rotation — incident response, post-mortems, runbook updates

• Research new tools and technologies to address current pain points and improve system reliability, scalability, and security — evaluate, prototype, and propose adoption when appropriate

What We Need From You

Education & Background

• BA/BS in Computer Science, Engineering, or equivalent hands-on experience

Soft Skills

• Strong verbal and written communication in English

• Self-motivated; works well in a fast-paced, collaborative team

• Eager to learn new tools and apply them quickly

• Passionate about solving problems in a principled, elegant way

• Comfortable both teaching and learning from teammates

Cloud & Infra

• AWS hands-on: EKS, ECR, IAM/IRSA, MSK, S3, ALB, VPC, Security Groups

• Terraform: write modules, manage remote state, integrate with CI

• Kubernetes: RBAC, ingress, network policies, HPA, resource tuning — cluster management via Rancher or K9s

• Helm + Ansible: author charts and playbooks, manage versioning

• Docker: multi-stage builds, image optimization

• Linux/Windows systems administration

CI/CD & GitOps

• Bitbucket Pipelines, GitHub Actions, or TeamCity — write and maintain, not just use

• ArgoCD: sync policy, health checks, rollback

• PR-based deployments; no direct commits to main/prod

Observability

• Prometheus, Grafana, CloudWatch, Elasticsearch — setup and maintain

• Structured logging, alert routing, dashboard authoring

Security

• Least privilege: IAM, IRSA, K8s RBAC — no wildcard permissions

• Secret management: External Secrets / AWS Secrets Manager, zero hardcoded credentials

• Supply chain: dependency scanning (Blackduck / Snyk / Trivy), CVE triage by CVSS score

• Network segmentation: private subnets, Security Groups, ingress/egress control

• Working knowledge of ISO/IEC 27001 and SOC 2 Type II — access control, audit trail, change management

• Familiar with CIS Benchmarks for Kubernetes and Linux hardening

Development

• Python and/or Go — scripting, tooling, automation

• Able to read Node.js/TypeScript code to debug service issues independently

AI & Tooling

• Actively uses AI coding tools (GitHub Copilot, Cursor, Claude) in daily workflow — writing scripts, Terraform modules, Helm templates, and debugging

• Knows how to prompt effectively, verify AI output, and not blindly trust generated infrastructure code

Nice-to-have

• Experience in the cybersecurity industry

• Knowledge of compliance frameworks: NIST CSF, HIPAA, GDPR — applied to real infrastructure

• Istio: mTLS, VirtualService/DestinationRule, traffic management

• KEDA advanced: custom metrics, scale-to-zero, cooldown tuning

• Kafka (MSK) operations: topic management, consumer lag, AKHQ

• Policy-as-code: OPA/Gatekeeper or Kyverno

• OWASP container and API security principles

• Coralogix / Datadog with OpenTelemetry — custom pipelines, alert routing

• Kubecost cost analysis, Kubeshark traffic capture

• Experience with large-scale systems: 30M+ requests/day

• Azure exposure (secondary to AWS)

• Has used AI to generate, review, or optimize infrastructure-as-code (Terraform, Helm, bash scripts) and understands its limitations: hallucinations, outdated API references, security blind spots

• Experimented with AI APIs (OpenAI, Anthropic) to build internal automation or tooling

The Position

We are excited to welcome a motivated Associate Software Engineer (C++) to our expanding Technology Office team in Ho Chi Minh City.

In this entry-to-mid-level position, you will contribute to the development and enhancement of high-performance software solutions that support our products across on-premise, cloud, and hybrid deployments. You'll work with modern and supporting tools to build reliable, efficient code as part of impactful projects.

Joining a collaborative global team (with members in Vietnam, Spain, Romania, UK, US, Georgia, and Hungary), you'll gain hands-on experience working closely with senior engineers—both locally and remotely—in a supportive, international environment that values growth and innovation.

What You Will Be Doing

• Work under guidance from the Engineering Manager and Romania-based team to plan, design, implement, and maintain software features and applications
• Review requirements, contribute to feature design, and implement clean, maintainable code
• Write and maintain unit tests; participate in code reviews to ensure quality and best practices
• Create and update technical documentation for your work
• Help identify opportunities for code improvements and participate in team discussions on enhancements
• Collaborate with global engineers to deliver secure, reliable, and performant software
• Grow your skills through mentorship, pair programming, and exposure to advanced systems topics

What We Need From You

• Good foundation in Software Engineering principles
• Good knowledge of modern C++ (preferably C++17/20)
• Familiarity with CMake and the GCC toolchain
• Basic to good understanding of:
  • Multithreading concepts, atomics, and synchronization primitives
  • Thread pools and producer-consumer patterns
  • Common approaches to avoiding lock contention and race conditions
• Has experience with Docker/containerization
• Good knowledge of Semantic Versioning (SemVer) and Git Submodules for dependency management
• Experience or familiarity with CI/CD pipelines (TeamCity preferred)
• Solid grasp of design patterns, OOP principles, and writing clean, readable code
• Excellent written and spoken English communication skills

It Would Be Nice If You Had

• Understanding of OS-level file and process behavior on Windows and/or Linux
• Experience or strong interest in Rust — we are expanding Rust usage and especially value candidates excited to learn and contribute to Rust components
• Basic exposure to performance concepts (e.g., simple profiling, memory allocation awareness)
• Familiarity with AWS basics (S3, API Gateway, DocumentDB) or similar cloud services
• Any background in cybersecurity (AV, EDR, sandboxing), compression, parsers, SIMD, or ML concepts

Why You’ll Love Working Here

• Stable, growing international company with a strong global customer base
• Supportive, professional, and diverse team spanning multiple continents
• Real challenges and meaningful ownership on cutting-edge projects
• Modern technology stack with opportunities to learn advanced systems programming
• Comfortable office in Ho Chi Minh City
• Mentorship, career growth, and exposure to international collaboration

The Position

We are excited to welcome a motivated Associate Software Engineer (C++) to our expanding Technology Office team in Ho Chi Minh City.

In this entry-to-mid-level position, you will contribute to the development and enhancement of high-performance software solutions that support our products across on-premise, cloud, and hybrid deployments. You'll work with modern and supporting tools to build reliable, efficient code as part of impactful projects.

Joining a collaborative global team (with members in Vietnam, Spain, Romania, UK, US, Georgia, and Hungary), you'll gain hands-on experience working closely with senior engineers—both locally and remotely—in a supportive, international environment that values growth and innovation.

What You Will Be Doing

• Work under guidance from the Engineering Manager and Romania-based team to plan, design, implement, and maintain software features and applications
• Review requirements, contribute to feature design, and implement clean, maintainable code
• Write and maintain unit tests; participate in code reviews to ensure quality and best practices
• Create and update technical documentation for your work
• Help identify opportunities for code improvements and participate in team discussions on enhancements
• Collaborate with global engineers to deliver secure, reliable, and performant software
• Grow your skills through mentorship, pair programming, and exposure to advanced systems topics

What We Need From You

• Preferred 1 year of professional experience in software engineering
• Hands-on experience with modern C++ (strong preference for solid C++17/20 knowledge)
• Proficiency with CMake and GCC toolchain
• Basic to good understanding of:
  • Multithreading concepts, atomics, and synchronization primitives
  • Thread pools and producer-consumer patterns
  • Common approaches to avoiding lock contention and race conditions
• Practical experience with Docker/containerization
• Strong knowledge of Semantic Versioning (SemVer) and Git Submodules for dependency management
• Experience or familiarity with CI/CD pipelines (TeamCity preferred)
• Solid grasp of design patterns, OOP principles, and writing clean, readable code
• Excellent written and spoken English communication skills

It Would Be Nice If You Had

• Understanding of OS-level file and process behavior on Windows and/or Linux
• Experience or strong interest in Rust — we are expanding Rust usage and especially value candidates excited to learn and contribute to Rust components
• Basic exposure to performance concepts (e.g., simple profiling, memory allocation awareness)
• Familiarity with AWS basics (S3, API Gateway, DocumentDB) or similar cloud services
• Any background in cybersecurity (AV, EDR, sandboxing), compression, parsers, SIMD, or ML concepts

Why You’ll Love Working Here

• Stable, growing international company with a strong global customer base
• Supportive, professional, and diverse team spanning multiple continents
• Real challenges and meaningful ownership on cutting-edge projects
• Modern technology stack with opportunities to learn advanced systems programming
• Comfortable office in Ho Chi Minh City
• Mentorship, career growth, and exposure to international collaboration

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

The opportunity
Join Unity as a Senior Field Marketing Manager to spearhead our marketing efforts in the vibrant Vietnamese gaming market.

You will play a pivotal role in driving brand awareness and user acquisition by integrating Engine and Ads marketing strategies.

This is a unique opportunity to work remotely while having a significant impact on the local developer community and Unity’s regional growth.

Success in this role means building a sustainable marketing engine that aligns global vision with local market nuances.

What you'll be doing

• Develop and execute a comprehensive field marketing strategy for Vietnam, balancing physical events with digital engagement.
• Lead the planning and execution of diverse events, including large-scale industry conferences, technical workshops, and developer meetups.
• Manage localized digital marketing campaigns and content creation to maintain a strong brand presence across local social and community channels.
• Collaborate cross-functionally with Sales, Business Development, and Regional Marketing teams to ensure alignment on business goals.
• Monitor market trends and competitor activities in Vietnam to provide actionable insights and localized marketing assets.

What we're looking for

• Extensive experience in field marketing or event management within the gaming or technology industry in Vietnam.
• Native-level fluency in Vietnamese and professional business proficiency in English.
• Proven ability to manage end-to-end event logistics, including budgeting, vendor management, and on-site execution.
• Strong understanding of the Vietnamese gaming ecosystem and developer community.
• Experience in executing integrated marketing campaigns across both digital and physical touchpoints.

You might also have

• Professional network within the Vietnamese AdTech or mobile gaming industry.
• Experience in data-driven marketing and ROI analysis for field activities.
• Ability to transcreate global marketing content to resonate with local cultural sentiments.
• Proficiency in additional languages such as Korean, Chinese, or Japanese.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-AM1

Reporting to the Head of Customer Success, the Customer Success Manager Scale (CSMS) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement, and retention across the RightShip product suite. 

The CSM, Scale will focus on the mid-market and long-tail segment of customers that are primed for nurturing and growth. The role ensures customers are successfully onboarded, supported and enabled to maximise the value of RightShip’s solutions throughout the lifecycle of their engagement. The CSM acts as a trusted partner to customers, working closely with Sales, Product, and Support teams to ensure strong implementation, adoption, proactive engagement, and timely contract renewals. 

The CSM plays an important role in maintaining strong customer relationships, identifying risks to retention, and supporting growth opportunities across the customer portfolio.  

RESPONSIBILITIES

Customer Onboarding and Implementation

• Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite of products and services. 
• Coordinate onboarding activities including account enablement, configuration, training and early adoption support. 
• Guide customers through key product capabilities and ensure alignment between customer objectives and the value delivered by RightShip solutions. 
• Ensure a smooth transition from Sales to Customer Success by supporting the handover of new accounts and confirming customer goals and success criteria. 

Customer Engagement and Value Realisation 

• Manage an assigned portfolio of customer accounts, maintaining regular engagement to ensure customers derive value from RightShip’s products and services. 
• Develop and maintain strong working relationships with customer stakeholders to understand their operational needs and priorities. 
• Monitor customer usage, engagement and satisfaction to identify opportunities to improve adoption and overall customer outcomes. 
• Proactively identify potential risks, blockers or issues affecting customer success and work with internal teams to resolve them in a timely manner. 
• Act as the voice of the customer by gathering feedback and sharing insights with Product, Sales and other internal teams to improve solutions and customer experience.  

Customer Retention and Account Health 

• Support the achievement of customer retention and renewal targets by ensuring customers realise measurable value from RightShip’s services. 
• Maintain visibility of contract timelines and work collaboratively with Sales teams to support timely renewals. 
• Identify potential retention risks within the portfolio and escalate where necessary to ensure proactive mitigation. 
• Track key customer success indicators including engagement, adoption and satisfaction across assigned accounts. 

Customer Support and Issue Management 

• Serve as the first point of contact for customer queries, product usage questions and service requests. 
• Coordinate internally with Product, Platform Support and other teams to resolve issues efficiently. 
• Maintain clear communication with customers throughout issue resolution and ensure appropriate follow-up. 
• Support the delivery of service levels and response standards expected by customers. 

Commercial Collaboration 

• Identify opportunities within the customer portfolio for additional value through product adoption, expanded usage or additional services. 
• Collaborate with Sales teams to support customer discussions relating to upgrades, renewals or new solutions. 
• Provide insights and context from ongoing customer engagement to support commercial conversations and account planning. 

QUALIFICATIONS, SKILLS & ATTRIBUTES

• Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline 
• 6–8+ years’ experience in customer success, account management, customer experience or client relationship roles. 
• Experience working with SaaS platforms, digital products or maritime industry solutions is desirable. 
• Strong ability to build relationships with customers and understand their operational needs. 
• Ability to communicate product value and translate technical capabilities into practical customer outcomes. 
• Strong organisational skills and ability to manage multiple customer relationships simultaneously. 
• Ability to collaborate effectively across cross-functional teams. 

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

About the role

We are looking for a Customer Success Manager to spearhead our enterprise solutions business in Ho Chi Minh City, Vietnam.

As a CSM at Appier, you aren't just a point of contact; you are a strategic partner. You will bridge the gap between complex technical capabilities and real-world business outcomes. Your mission is to ensure our enterprise clients are able to maximize their project key metrics results through our AI-driven Martech Enterprise solutions (Personalization Cloud, Data Cloud and AI Agents)

This role will begin as a 3-month contractor position, to be converted into a permanent position at the end of the contract period if performance standards are met.

Responsibilities of the role

• Strategic Stakeholder Management: Navigate complex enterprise hierarchies to build and maintain relationships with key personas—from C-level executives to project leads and end-users. You will act as the primary advocate for the client within Appier and the primary consultant for the client’s digital transformation.
• Strategic Adoption: Drive deep product integration and "stickiness" by aligning Appier’s solution with the client’s specific KPIs (e.g., ROAS, Conversion Rates, Retention).
• Customer Journey Mapping: Define and execute the post-sale journey, ensuring seamless onboarding and continuous value delivery through new use cases and feature rollouts.
• Retention & Growth: Own the commercial health of your portfolio, maintaining high retention rates while identifying white-space opportunities for upsells and cross-sells.
• Technical Problem Solving: Act as the first line of strategic defense, troubleshooting challenges and collaborating with Product/Engineering teams to turn customer feedback into product roadmaps.
• Cross-Functional Collaboration and Ownership: Work closely with Sales, Pre-sales, and Technical Support to ensure a unified "One Appier" experience for the client.

About you

[Essential]

• Experience: 3+ years in Customer Success or Account Management within a high-growth Software/AI environment
• Domain Expertise: Solid understanding of the digital marketing ecosystem
• Strategic thinker with deep analytical skills: Ability to translate raw data into actionable insights and Business Reviews (BRs) that resonate with senior leadership.
• Tech-Savvy: Comfortable discussing APIs, SDKs, and data integration logic with technical teams while translating those concepts for marketing users.
• Language Proficiency: Native Vietnamese speaker with Fluent English (written and verbal) to support SEA customers. 

[Nice to haves]

• Fast-learner, ability to strive in a fast-paced environment 
• Strong organizational and people management skills
• Effective and productive collaborator to drive cross-functional initiatives
• Excellent communicator with strong presentation skills
• Sales/pre-sales experience a plus

#LI-JP1

Reports to: Founder / CTO

About the Company

Our partner, a leading Web3 incubator in Asia, is shaping the future of the digital economy through a diverse portfolio of crypto ventures in payments, wallets, lending, data, AI, and asset management. With a global team of researchers, engineers, operators, and crypto experts, the incubator takes a hands-on approach, supporting its portfolio companies from ideation to market-ready solutions.

About the Role

We are seeking a skilled Tech Lead to oversee technical execution across our incubator’s diverse crypto portfolio, managing engineers and collaborating with the Technical Project Manager to ensure smooth project delivery. Reporting to the Founder or CTO, the Tech Lead will juggle multiple projects, provide hands-on coding expertise, architect innovative solutions, and support hiring for portfolio teams. With a strong blockchain background and experience in fintech, banking, insurtech, or AI, you will drive technical excellence while delivering clear progress updates to the executive team.

Key Responsibilities

• Technical Leadership: Lead and mentor engineers (Full Stack, Web3/Backend, Mobile) across portfolio projects, ensuring high-quality code and alignment with technical goals.
• Hands-On Coding: Actively contribute to development, writing code for blockchain integrations, backend systems, focusing on Web3 and high-throughput technologies.
• Solution Architecture: Design scalable, secure architectures for portfolio projects, integrating blockchain protocols (e.g., Ethereum, Solana), microservices, or AI pipelines as needed.
• Project Coordination: Partner with the Technical Project Manager to juggle multiple projects, aligning timelines, resources, and deliverables across payments, wallets, lending, data, AI, and asset management ventures.
• Hiring & Team Building: Collaborate with the executive team to define technical hiring needs, evaluate candidates, and build high-performing engineering teams for portfolio companies.
• Cross-Portfolio Synchronization: Ensure technical consistency and efficiency across diverse projects, resolving bottlenecks and maintaining project flow.
• Blockchain Expertise: Drive Web3-related initiatives, such as smart contract development, DeFi platforms, or wallet integrations, leveraging deep blockchain knowledge.
• Innovation & Problem Solving: Identify opportunities to incorporate emerging technologies (e.g., AI, decentralized systems) to enhance portfolio outcomes.

What We’re Looking For

• Experience: 8+ years in software engineering, with 4+ years in a technical leadership or lead engineer role. Strong blockchain experience (e.g., smart contracts, DeFi, wallet development) is preferred. Prior work in fintech, banking, insurtech, AI, or high-throughput systems is a strong plus.
• Technical Skills:
• Blockchain: Expertise in Solidity, Rust, or similar for smart contracts; familiarity with Web3 libraries (e.g., ethers.js, web3.js) and protocols (e.g., Ethereum, Solana).
• Backend: Proficiency in Node.js, Python, Go, or Rust for building scalable systems, APIs, and microservices.
• AI/Data: Experience with AI pipelines or data platforms (e.g., TensorFlow, Apache Kafka) is a plus.
• Frontend/Mobile: Basic familiarity with React/Native, Kotlin, or Swift to guide full stack and mobile engineers.
• Hands-On Coding: Proven ability to write high-quality code while balancing leadership responsibilities, particularly in Web3 or complex systems.
• Solution Architecture: Track record of designing robust, scalable architectures for blockchain, fintech, or AI-driven applications.
• Leadership & Mentorship: Experience managing small engineering teams, fostering collaboration, and mentoring junior developers.
• Multi-Project Management: Ability to juggle multiple projects, coordinating with project managers to ensure smooth delivery and consistent project flow.
• Communication: Exceptional verbal and written skills to report progress to executives, support project managers, and align technical and business stakeholders.
• Hiring Involvement: Familiarity with technical recruiting, candidate evaluation, and building diverse, high-performing teams.
• Passion: Deep enthusiasm for blockchain, Web3, and innovative technologies, with a commitment to driving the incubator’s portfolio forward.