The Role:

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight on all aspects of profit, customer, people, merchandising and operations in your store, partnering with various cross-functionals to exceed targets.

Customer:

• Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Experiences: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: Revenue results, STACK segment success, NPS, CVR, OPH, SPH

Operations:

• Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
• Shrink: Accountable for mitigating internal, external and administrative loss of product.
• Escalations: Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• KPIs: Shrink, EBITDA,  IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy

Merchandising:

• Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality
• Assortment & Replenishment: Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through
• Campaigns: Oversee implementation and maintenance of all retail campaign signage and windows in your location.
• Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Escalations: Flag, identify and action any inefficiencies
• KPIs: Sku Representation, Flagship Visual Execution (Timeliness & Accuracy)

People:

• Planning: Ensure that we have the right people in the right positions at the right time and in the right quantities across your stores
• Hiring: Own the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow your business
• Onboarding: Validate and participate in the successful integration of new talent to our store teams.
• Training: Validate that team members are completing required instructor-led, on the job and self study trainings.
• Scheduling: Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
• KPIs: Vacancy Rate, Employee Engagement, Turnover , Training Completion Compliance

What you'll bring to the team:

• Experience in high-volume retail environment.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration.
• Bonus: You have opened a store from scratch.
• Bonus: You have worked at a start-up or fast growing company.

Benefits at Mejuri:

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Equity program – own a piece of the company and share in our growth.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $85,000 - $100,000 per annum based on a candidate’s experience and qualifications.

*Please Note: The official title for this role will be Studio Manager*

Location: Venice, CA | Reports to: Regional Manager | Full Time

Salary Range:  $65,000 - $75,000 

The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. You’ll manage both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture.

This is a hands-on leadership role for someone who is passionate about delivering results through people — setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. You’ll be responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and you’ll be the primary point of accountability for the Studio’s success.

Key Responsibilities:

Operational Excellence & Revenue

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio

Customer Experience

• Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement

Leadership & Team Development

• Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices
• Coaches and provides ongoing feedback to team members, driving professional growth and accountability
• Creates a strong sense of belonging, collaboration, and trust across the Studio
• Navigates employee relations thoughtfully and in partnership with cross-functional teams
• Leads change management initiatives and helps the team adapt effectively to evolving priorities

Requirements:

• 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus
• Proven success leading a team of 7+ employees, including specialized skill roles
• Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs
• Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health and safety protocols
• Strong operational and financial acumen with a track record of achieving business goals
• Brings a positive attitude, ownership mindset, and creative problem-solving approach
• Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

ABOUT SWTHZ 

SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion! 

JOB SUMMARY 

The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. 

SWTHZ LOCATION: Venice Beach, California 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Guest Experience & New Membership Enrollment  

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. 
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals. 
• Communicates membership options in a clear and concise manner. 
• Effectively and professionally enrolls guests using company sales techniques and protocol 
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability 

Prospecting & Lead Generation  

• Effectively schedule appointments and follow up on all leads and potential new business opportunities. 
• Communicate and promote marketing campaigns and special offers to leads and existing members. 
• Manage leads using company software and execute daily outreach activities to maximize conversion. 

Member Experience  

• Partner with the Studio Manager to ensure a best-in-class, member-centric experience. 
• Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. 
• Build strong name relationships with members and act as a resource for their questions and concerns. 
• Clean and sanitize suites between sessions and maintain the overall cleanliness of the studio, including common areas and equipment, in accordance with SWTHZ standards.

KEY SKILLS & ATTRIBUTES 

1. Active Listening & Relationship Building: Builds genuine connections by listening attentively, asking thoughtful questions, and demonstrating a vested interest in others’ success. Establishes trust through shared experiences and meaningful interactions. 
2. Product Expertise & Persuasion: Communicates offerings with confidence, addressing concerns and positioning solutions effectively. Uses problem-solving, creativity, and negotiation to drive win-win outcomes. 
3. Integrity & Dependability: Reliable, consistent, and true to their word. Acts with honesty, conscientiousness, and high ethical standards. 
4. Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and eager to contribute. Strives for excellence, continuously improving to deliver high-impact results. 
5. Adaptability & Resilience: Thrives in fast-changing environments, eager to learn, and comfortable navigating ambiguity. Self-motivated with the endurance to tackle challenges head-on. 

MINIMUM REQUIREMENTS

• High school diploma or GED 
• Current AED/First Aid/CPR certification 
• 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building 
• Reliable means of mobility for travel to studio location

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT 

• Must be able to lift up to 50 lbs. 
• Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. 
• Exposure to cleaning chemicals and sanitizing agents
• Must be comfortable with administering CPR/AED protocols.

BENEFITS  

• Bonus Eligibility  
• Flexible Work Schedule 
• Free Drop-In Sessions 
• Career Growth Opportunities 
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees 
• Supportive Team Environment 

STARTING SALARY: $18.00/hour to $20.00/hr + bonus opportunities

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. 

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

• Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $22 - $24 per annum based on a candidate’s experience and qualifications.

The Role:

A Stylist at Mejuri is more than a salesperson—it’s a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values and dedication to excellence.

Our Stylists create a warm, welcoming environment where customers feel valued and empowered to make confident choices. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, you’ll guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction.

Stylists at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, SPH, NPS (85%<)

Operations:

• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Experience using or possesses the ****ability to learn to use point-of-sale systems and other retail technology.
• Shrink: Supports in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks to store leadership.

Merchandising:

• Merchandising. Support in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld
• Fixtures & Maintenance. Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Escalations: Flag, identify and action any inefficiencies

People:

• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to our policies compliance practices.

What you'll bring to the team:

• An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back.
• Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team.
• An ability to learn and retain relevant product knowledge to suggest and style for our customers.
• Is able to think critically and solution in the moment to deliver on customer and business needs effectively.
• An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT.
• Ability to pay attention to customer feedback, trends and shares insights with management.
• Great attention to detail, and a highly organized working style and strong sense of initiative.
• Ability to work on the sales floor for extended periods of time.
• History of successfully participating in and contributing to a positive team working environment.

Benefits at Mejuri:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $19- $20 per hour based on a candidate’s experience and qualifications.

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $20- $23
• Commission, based on personal sales

*eligibility qualifiers may apply

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

About Kindo

Kindo is an agent automation platform purpose-built for DevOps and SecOps teams. We help organizations automate tedious, high-friction operational work—securely—using autonomous agents that can run in the background on schedules or triggers. We’re on-prem capable and built with enterprise security controls from day one.

We’re ~40 people, have strong customer traction, and are entering the next phase of growth where product clarity, focus, and execution velocity matter more than ever.

The Role

As a Forward Deployed Engineer at Kindo, you’ll use your deep technical expertise to collaborate with our most strategic customers to drive transformational AI adoption. You will collaborate closely with Kindo engineers to ship advanced, enterprise ready AI agents that solve real world business problems. 

You’ll work side-by-side with Product and Engineering to get deep into customer workflows and ship real solutions fast. Drawing on strong engineering instincts, hands-on experience with frontier AI, and comfort working directly with customers, you’ll turn messy, high-stakes business problems into reliable, production-ready systems—without compromising on safety or quality.

This is a foundational role as you would be FDE #1, helping to shape our forward-deployed future. This role is ideal for someone who’s excited to build, iterate, and grow alongside our customers.

Responsibilities

• Embed closely with customer teams, understand their needs, and guide adoption of what you build.
• Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement.
• Conduct regular health checks, usage reviews, and roadmap alignment sessions.
• Anticipate potential issues and coordinate with support, product, and engineering teams as needed.
• Partner with Sales to support renewals, expansions, and success planning.
• Capture and relay customer feedback to influence product direction.
• Contribute to playbooks, diagnostic tools, documentation, and enablement assets.

What We’re Looking For (Required)

• 3+ years in a technical post-sales or customer-facing role (TAM, Solutions Architect, CSM with technical depth, etc.)
• Strong understanding of cloud infrastructure, SaaS, or DevSecOps environments.
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications.
• Excellent communication skills - comfortable with both technical and executive audiences.
• Proactive mindset- you spot patterns, solve problems early, and take initiative.
• Collaborative nature- you know how to navigate cross-functional teams and build trust internally.

What We Offer

• Competitive equity package for early employees.
• Comprehensive health, dental, and vision insurance.
• Unlimited vacation and paid time off policies.
• Opportunity to work with world-class leadership in cybersecurity and AI.
• Fast-paced, entrepreneurial startup environment with a strong culture of ownership and innovation.

Company Culture

• High-performance mindset: We set ambitious goals and work with urgency.
• Extreme ownership: Everyone is responsible for their domain and takes pride in delivering results.
• Fast-paced and action-oriented: We prioritize speed and execution over perfection.
• Collaboration and innovation: We challenge each other, share insights, and push boundaries.
• Customer obsession: Everything we do is about making our customers successful.

Compensation

Base salary in the $120K–$150K range + bonus + early employee equity with meaningful ownership in a high-growth AI startup.

Job title: Head of Product

About Kindo

Kindo.ai is an agent automation platform purpose-built for DevOps and SecOps teams. We help organizations automate tedious, high-friction operational work—securely—using autonomous agents that can run in the background on schedules or triggers. We’re on-prem capable and built with enterprise security controls from day one.

We’re ~40 people, have strong customer traction, and are entering the next phase of growth where product clarity, focus, and execution velocity matter more than ever.

The Role

We’re hiring a Head of Product who will be our sole PM initially—a hands-on, IC-first product leader who can chart direction, translate customer pain into product strategy, and drive high-quality execution with engineering, design, security, and go-to-market. Over time, you’ll lay the foundation for a strong product practice and build a team as the company scales.

Generative AI doesn’t just change what we build—it changes how product is done. This role is for someone who’s excited to prove (and operationalize) what an AI-native product discipline looks like in practice: faster discovery and synthesis, more iteration through working prototypes, fewer heavyweight artifacts, more personalized communication for different audiences, and tighter feedback loops powered by analytics and automation.

This role is ideal for someone who loves being close to customers and the details, but can also zoom out to define a multi-year product arc—and partner directly with the executive team to drive key business decisions.

What You’ll Work On

You’ll own product end-to-end across an agent automation platform, including:

• Agent automation for DevOps/SecOps across incident response, IAM, vulnerability management, network security, GRC, threat intelligence, red teaming, incident management, infrastructure management, and CI/CD.
• Agentic tool calling & integrations, including an MCP-server-based ecosystem that lets agents safely take action across enterprise systems.
• Orchestration at scale, building toward a future where customers run hundreds (eventually thousands) of agents—plus higher-level coordination patterns where users manage hierarchies of agents.
• Enterprise security & governance controls, especially for customers with strict compliance and regulated requirements.
• On-prem/self-managed deployments, including constraints that come with regulated environments.

Responsibilities

• Own the product vision, strategy, and roadmap across platform + workflows; make hard prioritization decisions and keep the team aligned.
• Serve as the company’s product leader and executive partner, working directly with the CEO/CTO/CSO/CRO/VP Marketing and leadership team on strategy, market direction, and business tradeoffs.
• Drive customer discovery (security + ops leaders, practitioners, buyers) and translate insights into crisp product requirements and outcomes.
• Define the platform roadmap for agent execution, orchestration, reliability, and enterprise-grade controls (guardrails, approvals, auditability, policy, observability).
• Partner deeply with Engineering and Design to ship: write PRDs/specs, run product reviews, unblock execution, and ensure high-quality delivery.

Reinvent the product operating system with generative AI

• Evolve how product work gets done using AI: faster synthesis of research and customer feedback, automated/agent-assisted analysis of qualitative + quantitative signals, and clearer decision-making with less overhead.
• Prefer working prototypes and “showable” artifacts (code prototypes, interactive demos, thin specs, living docs) over process-heavy documentation—while maintaining enterprise-grade rigor where it matters (security, governance, reliability, auditability).
• Build audience-specific narratives and materials (exec, buyer, practitioner, engineering, security/compliance) with tailored messaging that improves alignment and speeds decisions.

Establish operating rhythm and measurement

• Establish a clear product operating cadence (planning, roadmap reviews, launch readiness, metrics) that scales with the org.
• Align tightly with GTM on positioning, packaging, pricing inputs, and launch plans—ensuring the product story matches what the market is buying.
• Build and track product success metrics (adoption, retention, workflow completion, time-to-value, platform reliability, expansion signals).
• Over time: hire and develop the product team, define roles/processes, and scale product leadership across the company.

What We’re Looking For (Required)

• 8+ years building product in B2B SaaS and/or enterprise software, with clear ownership of roadmap-to-shipping outcomes.
• Proven product leadership experience (e.g., Head of Product / VP Product / Director of Product / Group PM), including direct, ongoing partnership with C-level executives (CEO/CTO/CISO/COO) and the ability to drive alignment across Engineering and GTM.
• Experience building product in the security and/or DevOps domains—you can credibly engage with practitioners and buyers (SOC, IR, IAM, vuln mgmt, infra ops, CI/CD, etc.).
• Hands-on experience building agentic, AI-enabled platforms and modern LLM-enabled product patterns (tool calling, retrieval/RAG, evals, reliability, human-in-the-loop design).
• Comfort operating as the sole PM / player-coach while also serving as the company’s product leader—setting direction, driving clarity, and making tradeoffs.
• Exceptional product judgment and communication: structured thinking, strong writing, crisp decision-making, and the ability to operate effectively amid ambiguity.
• Track record of strong cross-functional partnership (Engineering, Design, Security/Compliance, Sales, Customer Success).

AI-native product craft

• You have strong opinions (and real practice) on how generative AI changes product work: how discovery is run, how decisions are made, what artifacts matter, how teams stay aligned, and how you increase velocity without sacrificing quality.
• You’re comfortable getting “hands-on” with modern tools—whether that’s quickly producing prototypes, iterating on workflows, or building lightweight systems for feedback and analytics—so the team can move faster and learn more.

Nice to Have

• Experience shipping on-prem / self-managed enterprise software (including regulated or constrained environments).
• Built or owned platforms with enterprise governance controls (RBAC/permissions, audit trails, policy/approvals, compliance workflows).
• Experience in or selling to regulated sectors (finance, healthcare, government, critical infrastructure).
• Prior work on products involving integration ecosystems (connectors, SDKs, API platforms), including quality, versioning, and operational support.
• Experience with evaluation/measurement for LLM/agent behavior (quality metrics, safety, regression testing, reliability at scale).
• Ability to prototype in code (or closely partner with engineers to do so) to accelerate iteration and learning.

What Success Looks Like (First 6–12 Months)

• Establish a clear, focused roadmap that reflects real customer pull and the company’s strategic wedge.
• Deliver meaningful improvements in agent capability, reliability, and enterprise controls that accelerate adoption/expansion.
• Create a product operating rhythm that increases clarity and execution velocity across eng/design/GTM.
• Demonstrably improve how Kindo builds product using AI: faster synthesis, tighter loops, better instrumentation, and more “show, don’t tell” iteration.
• Define the hiring plan and foundations for a scalable product function.

Why Kindo

• Build a category-defining agent automation platform for some of the most important (and most painful) workflows in enterprise security and operations.
• Work on real “automation that takes action,” not just copilots—while staying grounded in governance, safety, and enterprise readiness.
• High-impact role with broad ownership: strategy, platform direction, customer discovery, and shipping.
• Help define what “great product” looks like in an AI world—not just for what we deliver to customers, but for how we operate internally.