Role Purpose:

The Sr. Manager of Sales Tooling & AI is a strategic and technical leader responsible for architecting, optimizing, and scaling Groupon’s sales technology ecosystem, with primary ownership of Salesforce and Salesloft. This role sits at the intersection of Sales, Sales Operations, Engineering, and Analytics, ensuring our sellers are equipped with intuitive, automated, and AI-enabled tools that drive productivity and performance.

This leader will modernize and simplify a historically layered sales tech stack by establishing a clear point of view on systems architecture, automation strategy, and AI-forward solutioning. The mandate is not simply to administer tools, but to transform them into a competitive advantage by reducing friction, improving data integrity, and enabling intelligent workflows that drive measurable commercial outcomes.

The Sr. Manager will lead a high-performing team of Salesforce Administrators and Business Program Managers responsible for CRM governance, sales engagement optimization, automation, integrations, and continuous innovation across the sales technology landscape.

Key Responsibilities:

Sales Technology Strategy & Architecture

• Define and own the strategic roadmap for Salesforce, Salesloft, and the broader sales tech ecosystem.
• Establish scalable architecture standards, governance models, and integration frameworks.
• Partner with Sales Leadership and Sales Ops to translate business priorities into system capabilities and workflow design.
• Rationalize legacy tools and technical debt to simplify the seller experience.

Salesforce Ownership & Optimization

• Serve as the executive owner of Salesforce strategy, configuration, data model integrity, and user experience in conjunction with the Engineering department.
• Lead enhancements across pipeline management, forecasting, account hierarchy, territory alignment, and reporting.
• Drive automation of manual workflows and process improvements.
• Ensure data governance standards and scalable object architecture that supports evolving business models.

Salesloft & Sales Engagement Excellence

• Own the strategy, implementation, and optimization of Salesloft.
• Design structured cadence frameworks aligned to funnel strategy and segmentation.
• Improve seller adoption through workflow integration with Salesforce and enablement best practices.
• Leverage Salesloft analytics to continuously refine outreach effectiveness and pipeline generation.

Automation & AI Forward Solutioning

• Identify and implement automation opportunities that eliminate low-value administrative work for sellers.
• Partner with Data & Analytics to embed AI-driven insights into daily sales workflows (e.g., next-best-action, prioritization, lead scoring).
• Evaluate and pilot emerging AI tools that improve seller productivity, forecasting accuracy, and engagement quality.
• Ensure AI initiatives are practical, measurable, and integrated into core operating processes.

Reporting, Insights & Performance Enablement

• Collaborate with Analytics to define the core sales data model and system-driven metrics.
• Enable real-time visibility into pipeline health, activity effectiveness, and productivity drivers.
• Ensure tools reinforce desired sales behaviors and align with incentive design and performance frameworks.

Change Management & Adoption

• Lead change management for new tools, automations, and system enhancements.
• Drive high adoption through structured communication, training, and feedback loops.
• Establish clear SLAs, intake processes, and prioritization frameworks for system requests.

Team Leadership & Cross-Functional Partnership

• Build and develop a high-performing Sales Tooling team, including Salesforce administrators, system analysts, and automation specialists.
• Act as a trusted partner to Sales Leadership, Marketing, Engineering, Finance, and Data teams.
• Balance speed and innovation with governance, compliance, and long-term scalability.

Qualifications:

• 8–12+ years of experience in Sales Operations, Revenue Operations, Sales Technology, Engineering, or related roles in mid-to-large enterprise environments.
• 5+ years of deep, hands-on Salesforce experience, including architecture, automation (Flows), integrations, and data governance. Salesforce Admin and/or Advanced Admin certification strongly preferred.
• Strong expertise in Salesloft (or comparable sales engagement platform) with demonstrated success driving adoption and measurable productivity gains.
• Proven experience designing and implementing automation strategies that improve sales efficiency.
• Exposure to AI-enabled sales tools, predictive modeling, or workflow intelligence solutions.
• Experience leading and developing technical or systems-focused teams.
• Strong stakeholder management skills in matrixed, cross-functional environments.
• Highly analytical, systems-oriented thinker with the ability to connect tooling decisions to commercial outcomes.

We Are Looking For:

• Systems Architect: Thinks in terms of scalable design, clean data models, and long-term sustainability.
• Product Mindset Operator: Treats Salesforce and Salesloft as evolving products, not static tools.
• Automation Champion: Obsessed with eliminating manual effort and increasing seller focus on revenue-generating activity.
• AI Pragmatist: Excited about AI innovation but disciplined in applying it where it drives measurable impact.
• Adoption Driver: Understands that a tool only matters if sellers use it effectively and consistently.

How We Measure Your Success:

First 2-3 Months

• Clear, documented sales tooling roadmap aligned to commercial priorities.
• Improved Salesforce data hygiene and workflow efficiency.
• Increased Salesloft adoption and measurable improvements in activity-to-pipeline conversion.
• Reduction in manual seller administrative time through automation initiatives.

3–6 Months

• Embedded AI-driven workflows that improve prioritization, forecasting accuracy, and outreach effectiveness.
• Streamlined tech stack with reduced redundancy and improved integration stability.
• Measurable gains in seller productivity and pipeline velocity attributable to tooling enhancements.

Longer Term

• A sales technology ecosystem that is intuitive, scalable, and AI-enabled.
• Sellers spending more time selling and less time navigating systems.
• Sales Tooling recognized as a strategic lever for revenue growth and operational excellence.

Why You'll Love Working Here:

• High-impact role with visibility to senior leadership – Help shape the systems that power Groupon’s global sales organization.
• Opportunity to influence the future of a global public company – Play a key role in modernizing the technology and workflows that drive our commercial growth.
• Entrepreneurial environment where your contributions matter – Move quickly, simplify complexity, and see your work translate into real business impact.
• A culture that values curiosity, ownership, and results – We empower people who take initiative, challenge the status quo, and deliver outcomes.

The Details:

• Location: Downtown Chicago (hybrid, 3 days a week in-office)
  • Alternate location: Open to candidates living in València, Spain
• Salary Range for Chicago: $120,000 – $150,000, plus eligibility to participate in a performance-based bonus program.
  • Estimated Total OTE: $150,000 – $187,500+
• Benefits: Medical, dental, vision, EAP, 401(k) match, ESPP, life and disability insurance, FSAs, flexible PTO, and more.

Welcome to DKB Code Factory…. 

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Join DKB Code Factory as a Product Owner and take full ownership of shaping digital self-services for business banking customers at one of Germany’s leading banks. Drive impactful product delivery in a modern agile environment, collaborating closely with cross-functional teams to enhance the banking experience for thousands of users.

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• Own and drive the end-to-end development of digital self-service products for business banking customers.
• Prioritize and manage product backlog using user story mapping and agile methodologies.
• Lead design sprints to validate user needs and define structured requirements.
• Collaborate transparently with business stakeholders, customer support units, UX, and development teams.
• Ensure delivery quality and alignment across all stakeholders in an agile, international setting.
• Continuously improve agile workflows, reducing rework and accelerating time-to-market.
• Influence strategic decisions through close collaboration with senior management.

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{ following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [

• Proven experience as a Product Owner in agile product development, ideally in financial services or related sectors.
• Strong user-centric mindset with the ability to translate customer needs into validated use cases.
• Expertise in design sprints, user story mapping, backlog prioritization, and agile workflows.
• Excellent stakeholder management and communication skills, balancing diverse demands confidently.
• Experience leading cross-functional, full-stack development teams (backend + mobile).
• Familiarity with tools such as Jira, Confluence, and Miro.
• Technical understanding of mobile app functionality, API-driven architectures, and backend banking systems.
• Ability to work effectively in an international, interdisciplinary, and fast-paced environment.
• High ownership, adaptability, and a strong focus on quality.
• You're passionate about your work, but also know how to enjoy your free time!

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We are looking for a skilled Team Lead Product Owner to join us and visit our office in Valencia, Spain!

✅Key responsibilities:

✔️ Manage Product Backlog Formulating the list of backlog items and prioritising them as per the critical business objectives;

✔️ Define Sprint Objectives The product owner defines the suggested sprint objective which will serve as a base to determine the sprint goal;

✔️Review and approve the work done by the development team: The product owner inspects the product increment made by the development team in each iteration, from design preparation to production release verification;

✔️ Provide effective communication to the stakeholders of the project: The Product Owner is the central communicator between the development team and the stakeholders;

They need to be clear and concise communicators to ensure there is approval of the stakeholders for all major decisions and strategies;

✔️ Backlog Refinement: Ability to prioritise, enhance, and finalise the items with the team before the sprint planning;

✔️ Create and Maintain Change Requests Associated with the Product: Predominantly an Operational task. The Product Owner will gather and prioritise operational changes and include them within the Product Backlog for future sprint iteration;

✔️ Define Acceptance Criteria for their Product: The Product Owner must know what they want their product features to achieve.Having strongly defined acceptance criteria is vital to ensure

that the Product performs to the expected standard. A/C's should always be confirmed with Stakeholders and will be used as a baseline for QA to test against;

✔️ Gather Functional and non Functional Requirements: The Product Owner will ensure that all requirements are gathered and that they meet the Product Managers expectations;

✔️ Maintain Requirements: Requirements may be adjusted during the project lifecycle, this is to be expected in a dynamic environment such as ours.

If a requirement is adjusted then this must be reflected at the appropriate level (Epic, Story);

✔️ Verify Requirements: Once the requirements, functional and non functional, have been gathered from the Stakeholder the Product Owner will confirm and agree that the requirements are fit for purpose and use;

✔️ Create and Maintain Epics, Stories, Use and Edge Cases. Although the creation of these artefacts may be done by another team the Product Owner holds accountability for the quality of their content;

✔️Participate in OKR planning: Working closely with stakeholders and participating in quarterly OKR planning for the product, including estimating their achievement.

✅Requirements:

✔️ Experience:

At least 3 years as a Product Owner or similar role (Business Analyst, System Analyst).

At least 3 years as a Team Lead Product Owner. 

✔️ Skills Requirements:

To execute tasks, technical understanding is required in the following areas:

- Requirements lifecycle

- Product backlog management

- Product development architecture

- Scrum and Agile development methodologies

- User experience principles

- Coding and designing (nice to have)

✔️ Communication Skills (Proficient in English)

Use of verbal, nonverbal and written communication skills to create and convey product goals. Reporting insights which allows them to maximise product value and address issues during the early stages of development.

✔️ Analytical Skills

Ability to analyse various issues and find workable solutions as quickly as possible. Identify, collect and analyse information, use reason to solve complex problems and make decisions based on logical conclusions.

✔️ Decision Making

Use technical, analytical and communications skills to make crucial decisions regarding their products success and development. After identifying an issue you must be able to collect and collate all relevant information, find ways of dealing with it, decide on the best option and implement/evaluate the results.

✔️ Organisational skills

Skills of establishing and managing processes, adapting them as necessary, and leading productive, inclusive meetings that foster collaboration and decision-making

✔️ Leadership

You will lead a team, therefore you must be able to demonstrate effective leadership techniques.Bring vision to the team, mentor where needed and negotiate with team members and the wider business.

✔️ Conflict Resolution

You will act as a mediator if/when conflict arises to ensure that the development stays on schedule. You will have the ability to resolve disputes over resource or power dynamics, using active listening skills to consider both sides and then make the decision.

✔️ Professional Certification:

PSPO level 1 or similar, but not a requirement