Seeking talent near: Charlotte, NC; Raleigh Durham, NC; Salem, NC; Richmond, VA; Norfolk, VA

The (Sr.) Family Support Educator provides expert field-based patient education and support throughout the treatment journey for the Rett community.  Responsible for serving as a dedicated point of contact to Rett families for their on-label, clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey.  The Family Support Educator will help patients successfully start and stay on therapy.

Key Responsibilities:

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.

Education & Experience:

• Bachelor’s degree, with an emphasis in life sciences preferred. RN,MSN, MBA is a plus
• To qualify for Family Support Educator Minimum of 5 years of relevant healthcare or pharmaceutical experience, including at least 2 years in patient support or education. Clinical backgrounds such as hospital nursing, social work, or patient advocacy within rare or neurological disease areas may be considered equivalent.
• To qualify for Senior Family Support Educator Minimum of 8 years of relevant healthcare or pharmaceutical experience, including at least 5 years in patient support or education. Clinical backgrounds such as nursing, social work, patient advocacy, or tenure within a specialty area (e.g., rare disease, neurology, pediatrics) may be considered equivalent to industry experience.
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare
• Equivalent combination of relevant education and applicable job experience may be considered.

Required Skills:

• Rare Disease experience strongly preferred
• Experienced in patient/caregiver education strongly preferred
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

#LI-REMOTE #LI-SM1

InterSystems technology is the engine behind some of the world’s most mission-critical systems. Our software supports secure, high performance data platforms including highly regulated data that enable operational readiness, logistics, healthcare and enterprise modernization across government and commercial sectors. InterSystems manages over one billion patient records globally and supports mission-critical systems across industries. In financial services alone, nearly $2 trillion in assets are governed by InterSystems-based risk and compliance platforms.

Within the InterSystems Public Sector subsidiary (IPSC), leadership is responsible for driving revenue growth, shaping policy engagement with Congressional stakeholders, and building enduring relationships across federal agencies and the partner ecosystem. 

The VA Account Executive will support the execution of account strategy under the direction of the IPSC VA Account Director and the IPSC Managing Director, with a focus on expanding the IPSC footprint within the Departement of Veterans Affairs.

The ideal candidate will have VA domain and policy knowledge, established relationships within the VA and partner ecosystem. Experience with mission systems, data platforms, interoperability, AI or enterprise software is essential, particularly within secure and classified environments. An understanding of the federal procurement process is required, including contract vehicles, prime vs. subcontractor dynamics, services vs. products, flow-down requirements, and ongoing contract management.

Key Responsibilities

• Develop and execute an account plan aligned with the IPSC VA Account goals and objectives to increase market share and drive new business opportunities across VA mission areas.
• Identify, qualify and pursue net-new business opportunities aligned with the direction of the IPSC VA Account Director.
• Engage early with VA stakeholders, program offices and industry partners to appropriately influence requirements development and upcoming RFx opportunities.
• Build and maintain strong relationships with Systems Integrators and other key third-party influencers to ensure InterSystems technology is positioned within VA proposals and architectures.
• Collaborate with Sales Engineers and internal functional teams to develop compelling business and technical proposals including responses to RFx’s.
• Ensure issues raised by VA customers are addressed promptly and effectively by the organization.
• Represent InterSystems at VA-focused conferences, industry days, and technology forums.

Qualifications

• Knowledge of VA missions, healthcare systems, and modernization initiatives.
• 5-10+ years of demonstrated sales leadership experience in federal sales and account management.
• Consistent achievement of net-new software sales quotas over multiple years.
• Strong understanding of federal contracting and procurement.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with Leadership, Program Executive Office (PEO) and program management levels.
• Bachelor’s degree required, advanced degree preferred.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems technology powers some of the world’s most mission-critical applications, managing over one billion patient records globally. The Government Affairs role is responsible for shaping public policy and legislation, building relationships with government stakeholders, and ensuring our business strategy aligns with evolving healthcare and data interoperability policies.

This role serves as a strategic bridge between public sector policy and sales and marketing to support growth while advancing policies that improve patient outcomes and systems efficiency.

Responsibilities

• Monitor and analyze federal healthcare policy, legislation, and regulatory developments affecting health IT, data interoperability and privacy.
• Develop and execute government affairs strategies that support the InterSystems Public Sector business objectives.
• Advocate for policies that enable adoption of software solutions through direct engagement with policymakers, regulators, and staff.
• Draft policy positions, comment letters, testimony, and briefing materials.
• Assist with influencing public policy and providing input with proposed and existing legislation.
• Build and maintain relationships with Congressional leadership and key staff.
• Coordinate executive participation in Congressional meetings, hearings, and industry events.
• Translate complex regulatory requirements into actionable guidance for internal teams.
• Track emerging policy trends and assess risks and opportunities for the business.
• Ensure compliance with lobbying, ethics and disclosure requirements.

Required Qualifications

• Bachelor’s degree and 5–10+ years of experience in government affairs, public policy, healthcare policy, or regulatory affairs.
• Strong understanding of the U.S. healthcare system and health technology policy landscape.
• Experience engaging with federal and/or state policymakers and regulatory agencies.
• Excellent written and verbal communication skills.

Regional Benefits

• Comprehensive health/dental insurance plans through BCBS
• Generous PTO
• Performance bonus
• 401K Plan w/company profit sharing
• Continued Learning/Tuition Assistance

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.