The Account Executive (Enterprise)(International) position is responsible for identifying and acquiring new logos within the Enterprise business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.

Responsibilities:

• Acquire Enterprise-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.
• Build and maintain a pipeline of Enterprise-sized business opportunities by deploying strategic prospecting techniques, following lead cadence best practices, and conducting walkthroughs of our suite of products.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Manage the full sales cycle of Enterprise-sized business opportunities by identifying key decision makers, potential roadblocks and persistently follow up on next steps to accurately forecast open opportunities. 
• Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR.
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels. 
     

Minimum Qualifications:

• Minimum 3 years selling to Enterprise-sized businesses
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security, Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Fluent in German
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

The Account Executive (Mid-Market) (International) position is responsible for identifying and acquiring new logos within the Mid-Market business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.

Responsibilities:

• Acquire Mid-Market-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.
• Build and maintain a pipeline of Mid-Market business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo accounts. 
• Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.

Minimum Qualifications:

• 2-3 years experience selling to Mid-Market sized businesses
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision
• Fluent in German

The Account Executive (SMB) (International) position is responsible for identifying and acquiring new logos within the Small/Medium business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.

Responsibilities:

• Acquire Small/Medium-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.
• Build and maintain a pipeline of Small/Medium business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo accounts. 
• Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR.
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.   
• Build and maintain pipeline of potential customers by developing and managing relationships with prospects

Minimum Qualifications:

• 1-3 years experience selling to Small/Medium sized businesses
• Bachelor Degree or higher education equivalent, desirable.
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision
• Fluent in German

The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This 3-month internship is designed for someone who’s eager to learn consultative customer engagement, onboarding best practices, and customer health/adoption management in a fast-paced SaaS environment. You’ll work alongside Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Account Management) to assist with onboarding activities, customer communications, reporting, and internal process improvement.

Responsibilities:

• Support customer onboarding activities by helping track tasks and milestones (e.g., account configuration checklists, training setup steps, campaign launch preparation).
• Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing—always with guidance and review from the team.
• Help customers get started with best practices by compiling and sharing approved KnowBe4 resources (templates, guides, recommended rollout steps).
• Leverage KnowBe4 assessments and reporting to support adoption insights (e.g., identifying participation rates, phishing outcomes, training completion trends).
• Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM.
• Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests.
• Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews (e.g., usage highlights, outcomes achieved, next-step recommendations).
• Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history; assist Renewal Specialists with administrative tasks.
• Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM).

Minimum Qualifications:

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communications
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Curious, coachable, and comfortable working in a team environment
• Fluent in Spanish

Preferred Qualifications:

• Interest in cybersecurity, SaaS, or customer-facing roles
• Exposure to CRM tools (e.g., Salesforce)
• Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)

WHO WE ARE 

The cyber sector is always evolving, and our Advisory, Testing, Incident Response and Forensics practices are in more demand than ever.  

We’re building a team to meet this challenge. We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we’ll empower you to implement them.  

We also don’t believe there’s a typical cybersecurity professional. We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You’ll always find a range of perspectives and expertise to draw on and help you grow.  

If that sounds like your kind of team, we’d like to hear from you. 

THE ROLE 

We are looking for a German speaking consultant to join our Cyber Incident Response team as an Engagement Lead.  A successful cyber response only happens when a group of technical experts works seamlessly with a team leader who can get the best out of them.  

Role responsibilities include: 

• Project scoping: you will be a first responder to cyber-attacks, running triage calls with clients to understand the scope of the incident and setting out how S-RM can support. 

• Project management: from that first call to the incident’s conclusion, you will be responsible for ensuring the response is managed effectively and efficiently, delivering for all stakeholders while on schedule and within budget. Typical workstreams include: 

• Working with clients to ensure that incidents are contained. 

• Overseeing a team of forensic analysts investigating the incident. 

• Advising strategies for responding to cyber threat actors. 

• Providing crisis management expertise to help clients navigate the incident. 

• Relationship management: you will be responsible for building and developing relationships with the various stakeholders involved in a cyber incident, from the victims themselves to lawyers and insurance professionals.  

We nurture a culture of equality, diversity and inclusion, and we are dedicated to developing a workforce that displays a variety of talents, experiences, and perspectives. 

WHAT WE ARE LOOKING FOR 

We think candidates with the following skills and experience are likely to succeed as Incident Response Engagement Leads at S-RM.   

You will need great consulting skills and a developed understanding of networks and security technologies. We will prioritise candidates with demonstrable digital forensics and incident response (‘DFIR’) experience, especially those that have worked in an incident handling capacity before. However, we’d encourage candidates with adjacent experience to apply.  We believe that, with the right training, anyone that fits the profile below can make an excellent Engagement Lead.  We have a proven track record of supporting those from diverse backgrounds to develop into this role. 

We’re looking for: 

• Native or professional fluency in German language. 

• Great communication skills. 

• A calm and empathetic style when under pressure. 

• A thoughtful approach to solving problems.  

• An instinct to seek the expertise of others and bring diverse skillsets together.  

• Excellent client service and advocacy skills in your daily work. 

Candidates must have permission to work in the Netherlands by the start of their employment. 

OUR BENEFITS  

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:

• Maternity and paternity benefits including:
• Maternity leave: 26 weeks full pay followed by 13 weeks half pay
• Paternity leave: 6 weeks of full pay
• 25 holiday days per year, which increases with service to a maximum of 30 days + public holidays
• 7% matching pension contribution
• Several options around mobility such as an OV-card or a lease car
• 4 x annual salary life insurance
• EAP for your mental wellbeing, including counselling sessions available to you and your family
• Free access to the world-famous mindfulness app Headspace
• Flexible working hours
• Extensive training available, including through LinkedIn Learning with access to more than 13,000 different courses

THE APPLICATION PROCESS 

A typical application process includes:  

• Initial screening of your application by our recruiting team. 

• An interview to assess your baseline technical skills. 

• An interview to discuss your previous experience and broader competencies. 
  
  
• An final interview to determine alignment with the role. 

Please apply via: Job Application for Engagement Lead, Incident Response at S-RM