How You'll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• Compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

#LI-LT1

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Adprime, Lead Generation Campaign Manager

About AdPrime 

Adprime is a rapidly growing health platform and ad exchange offering solutions for reaching healthcare professionals (HCP) and direct-to-consumer (DTC) brands. Our Exchange aggregates premium digital inventory and connects demand-side buyers with high-quality, compliant health media. We're looking for a driven business development professional to grow our demand-side ecosystem by recruiting DSP partners, deepening existing relationships, and shaping our product to better serve buyers.

Our lead generation business is a core revenue driver, requiring disciplined execution, rigorous measurement, and consistent delivery across multiple partners and campaigns. 

Position Summary

AdPrime is seeking a Lead Generation Campaign Manager to report to and support the Director of Lead Generation by managing day-to-day campaign operations across the full lifecycle, RFP intake coordination, offer setup, landing page workflow, launch readiness, pacing, optimization, partner coordination, QA/compliance checks, and performance reporting. 

They will support the Director-led operating cadence by running daily execution and controls, launch readiness, pacing alignment, partner coordination, QA/compliance checks, and reporting, while maintaining playbooks and supporting process improvements and automation where appropriate. They will surface insights, issues, and recommendations so the Director can make timely decisions on pricing, forecasting, partner strategy, and product improvements. 

This role is accountable for execution and operational controls; the Director retains ownership of commercial strategy, pricing approvals, and partner strategy decisions. 

The ideal candidate will own and run the lead gen operation — from RFP response through page build, campaign launch, daily pacing, optimization, client reporting, and media partner management. They will sit at the center of three workflows: 

• RFP Pipeline — Receive RFPs, build and refine proposals with pricing and targeting strategy, track win/loss, manage IOs, analyze pipeline trends. 
• Landing Pages — Build and manage Unbounce campaign pages: duplication, tag implementation, demo approvals, template library, ensuring pages are correct, compliant, and conversion-ready. 
• Campaign Pacing — Monitor campaigns performance daily via LeadsPedia and media partner reports, own pacing decisions, resolve delivery issues directly with partners, produce performance reports. 

The Lead Generation Campaign Manager will make sure campaigns launch on time, run on pace, and deliver on commitments — and they will build the systems that make it repeatable. 

Responsibilities 

• Own the RFP pipeline: log RFPs, build proposals (CPA/CPC/CPM/hybrid pricing), maintain proposal tracking, conduct post-mortem analysis on lost bids. 
• Build and manage Unbounce landing pages — duplication, tag/tracker implementation, URL management, creative swaps, demo submissions. 
• Own the daily pacing sheet: MTD and yesterday's conversions/clicks, spend, margin, delivery flags (speed up / slow down), and resolution. 
• Manage media partner relationships — hold partners accountable to delivery commitments, negotiate optimization strategies. 
• Coordinate campaign launch readiness across client services, media partners, and internal teams — tags, approvals, reporting access. 
• Produce weekly and monthly performance reports: delivery vs. goals, spend efficiency, margin health, audience-level reporting. 
• Build and maintain operational playbooks and drive automation of pacing, reporting, and status tracking workflows. 

Requirements 

• 3–5+ years in digital campaign management, ad operations, or media operations. 
• Proven ability to manage 10+ concurrent campaigns across the full lifecycle. 
• Experience with campaign platforms (LeadsPedia, Google Campaign Manager, or similar). 
• Strong working knowledge of landing page builders (Unbounce, Instapage, Leadpages, or similar). 
• Advanced Excel/Sheets — formulas, pivot tables, dashboards, pacing infrastructure. 
• Deep understanding of CPA, CPC, CPM pricing and how each affects delivery, margin, and revenue. 
• Experience managing media partner and vendor relationships. 
• Strong written and spoken English; ability to deliver updates and structured recommendations and presentations.

Preferred 

• Experience with lead generation in healthcare, pharma, financial services, education, or other regulated/high-consideration verticals. 
• Familiarity with programmatic platforms (Throttle, Beeswax, The Trade Desk). 
• Basic HTML/JavaScript literacy for tag placement and page structure. 
• RFP response and IO management experience in digital media. 

Tools 

• LeadsPedia
• Unbounce
• Adprime DSP
• Throttle
• Beeswax
• Excel/Sheets 

Growth 

• Path to Senior Campaign Manager or Director-level role as the lead gen business scales and expands into new verticals. Direct partnership with the Director of Lead Generation on business strategy and pricing decisions. 

We're looking for a AI Engineer to join AI & Data Team. The Senior AI Engineer will lead the design, development, and deployment of cutting-edge AI solutions particularly those involving Large Language Models (LLMs), intelligent agents, and AI systems that integrate seamlessly into production-grade software. This person will work independently with minimal supervision while collaborating across teams to deliver intelligent, scalable, and reliable applications.

They will be responsible not only for crafting models and prototypes, but also for embedding these into robust applications, building APIs, writing clean code, and ensuring the operational success of AI-powered features in real-world environments.

The main objective of this role is to bridge AI innovation and software engineering excellence deploying LLMs, agents, and smart systems into full-stack products and production infrastructure.

What are the main responsibilities of this role? 

• Design and implement LLM-based solutions (e.g., RAG systems, multi-agent tools, copilots).
• Fine-tune, evaluate, and deploy open-source and proprietary foundation models.
• Build end-to-end AI-powered features in collaboration with product and engineering teams.
• Create scalable APIs and services to expose AI functionality to frontend/mobile clients.
• Own the lifecycle of AI features from experimentation to deployment and monitoring.
• Collaborate with DevOps to implement CI/CD pipelines and infrastructure-as-code for AI services.
• Implement observability, error tracking, and performance monitoring on deployed AI features.
• Evaluate and experiment with diverse AI frameworks and libraries (LangChain, Transformers, OpenAI SDKs, etc.).
• Lead technical discussions and mentor peers in AI best practices and architecture.
• Identify AI-driven product opportunities by working closely with clients or internal teams.

Which skills and experience do we envision for this role?

• +4 years of experience in AI/ML-focused roles with shipped software products.
• Hands-on experience with LLMs (OpenAI, Claude, Mistral, open-source models) and agent frameworks (LangChain, AutoGPT, etc.).
• Proficiency in prompt engineering, vector databases (Pinecone, Weaviate, etc.), and embedding strategies.
• Experience with testing AI systems using tools such as Promptfoo, Giskard, etc
• Solid Python skills, with experience building APIs using FastAPI, Django, or similar.
• Production experience with cloud platforms (AWS, GCP, or Azure) and tools like Docker, Terraform, Kubernetes.
• Good software development practices: testing, code reviews, version control (Git), and modular design.
• Experience deploying and monitoring AI systems in production.
• Familiarity with MLOps and model deployment workflows is a plus.

Join our team and enjoy:

• Access to Rootstrap University,Conferences/Certifications, and a Mentorship Program for your professional growth.
• Learning Bonus 
• Opportunities to organize cross-functional initiatives and receive 360 Feedback to improve your skills continuously.
• The flexibility to work remotely or from our offices in Montevideo, Buenos Aires, and Medellín, with a flexible time schedule and Workation program.
• Gym benefits, psychological counseling, and weekly lunch reimbursements with special foods in the offices.
• An Onboarding kit and access to cutting-edge technologies and tools to make your work easier.
• Referrals program bonuses, After offices, Prizes, and special occasions gifts to celebrate your achievements.
• People Care referent to support your well-being and personal development.

We value your well-being and happiness. We grow together!

How we work:

• We offer a flexible and diverse work environment that fosters multicultural talent
• We value autonomy and creativity, We want people to bring ideas to the table and to think as leaders.
• We put our focus on real human connections
• We have a commitment to excellence

At Rootstrap, we help companies launch, grow, and scale their digital products and services. With over 290 global team members, we’ve built solutions for industry leaders like MasterClass, Universal, and Google, as well as for innovative startups and inspired pioneers. Our team takes pride in making an impact that goes beyond the code, earning regular recognition as a Fastest Growing Company and Best B2B Service Provider.

We embrace an AI-first mindset, continuously exploring how artificial intelligence can enhance the way we build products, solve problems, and deliver value. Across all stages of the development process, we encourage our teams to actively leverage AI to boost productivity and drive innovation.

With offices in Uruguay, Argentina, and Colombia, we offer the flexibility to work remotely. Discover more about life at Rootstrap at https://www.rootstrap.com/careers.

All of our candidate searches are covered under Uruguayan Law 19691 (the purpose of this law is to promote the inclusion of people with disabilities).

As part of our Security and Compliance process, all seniority levels and roles must follow the company’s information security policies and secure development practices, and promptly report any suspected security incidents or vulnerabilities.