Position Overview 

The Administration Officer serves as the backbone of operational efficiency, orchestrating seamless support across four pillars: Administrative & Logistics Support, Front Desk & Office Management, Hotel Bookings for Staff, and Asset Oversight. By ensuring staff and guest needs are met, maintaining a secure and well-functioning office environment, coordinating travel and accommodation, and safeguarding organizational property, the Administration Officer transforms routine operations into a reliable framework that empowers teams, enhances productivity, and sustains organizational excellence

What You’ll Do🌟 

Administrative and Logistics support to staff and guests (30%)

• Prepare monthly airtime, Closed User Groups(CUG), and data schedules in a timely and accurate manner.
• Ensure availability and functionality of work tools (phones, laptops, MiFi devices, etc.) for all staff.
• Coordinate with service providers and the IT team to maintain reliable office fibre internet connectivity.
• Manage meal delivery services (breakfast and lunch), ensuring accuracy of orders and addressing staff feedback on vendor performance.
• Respond promptly to issues raised through the Admin Help Desk, providing timely resolutions.
• Arrange transportation, hotel bookings, and meal provision for international guests, update guest trackers, and ensure a pleasant visitor experience.
• Support international travel for local staff, including booking flights, airport transfers, travel insurance, updating the international travel tracker, and ensuring a smooth travel experience.
• Book accommodation for local staff traveling within the country, ensuring adherence to defined SOPs.
• Plan and manage logistics for office-based events (e.g., retreats), including booking meeting rooms, coordinating meal delivery, and arranging necessary materials such as stationery, projectors, and speakers.

Front Desk and General Office Management (30%)

• Welcome and attend to guests at the reception desk, ensuring timely assistance and a positive overall experience.
• Maintain cleanliness and presentation of the front office area, including the lounge, throughout the day.
• Monitor office access and register visitors to uphold safety, security, and protection of office property.
• Report suspicious activity or individuals to safeguard staff and premises.
• Manage office communications, including calls on the landline, mail delivery, and guest messages to staff.
• In charge of  opening and closing office premises and ensuring individual offices are well locked at the close of day.
• Ensure safety of premises by enforcing security protocols, maintaining security lighting, and reporting irregularities or violations promptly.
• Oversee security operations by monitoring guard transitions, conducting spot checks, and coordinating with supervisors when necessary.
• Enforce security protocols for office equipment and ensure staff compliance.
• Supervise office cleaners to ensure a clean, safe, and secure working environment.
• Manage general office facilities, including lease administration, repairs, and overall infrastructure support.
• Organize and allocate office space to optimize functionality and efficiency.
• Ensure indoor lights, ACs and fans are switched off at the close of each day and security lights are on for the night
• Monitor usage of utilities such as electricity and water and investigate any abnormal increments in monthly bills to identify root causes, verify billing accuracy, prevent wastage, and implement cost‑control measures.
• Ensure constant supply of drinking water at the office by coordinating delivery with the vendor as per the established schedule
• Ensure that water dispensers, ACs, Solar Equipment, Fire -Extinguishers and other office equipment are serviced in a timely manner
• Manage compound maintenance (mowing, watering of outdoor plants, weeding and tree trimming) as per established schedule

Office Equipment and Asset Management (20%)

• Review and propose improvements to equipment management policies and train staff to ensure adherence to established guidelines.
• Keep the equipment tracker updated in real time, clearly recording the location and status of all items.
• Enforce item sign‑out and return procedures, ensuring accountability for all equipment under Admin custody.
• Arrange insurance coverage for valuable equipment immediately upon acquisition by Educate!.
• Support the Logistics and Stores Assistant with verification and shipping of program materials.

Central Management of Hotel Bookings for Local Staff (20%)

• Monitor hotel booking requests submitted by staff via email to ensure compliance with organizational requirements, and take appropriate action on non-compliant requests.
• Maintain and update the hotel booking tracker in real time, ensuring accuracy and accessibility.
• Collect and provide feedback to both hotels and staff to strengthen relationships and improve service quality.
• Respond to inquiries from hotels and staff regarding bookings and services.
• Maintaining cordial relationships with partner hotels to ensure seamless operations 
• Collect EFRIS invoices from hotels after staff checkout and compile with all relevant supporting documents and share promptly with the Finance Officer to facilitate timely payments to hotels.
• Conduct training sessions for new staff and refresher sessions for existing staff to ensure full understanding and adherence to hotel booking policies.
• Lead the process of identifying, evaluating, and contracting new partner hotels.
• Maintain an up-to-date tracker of hotel contracts and spearhead contract renewals to ensure continuity before agreements lapse.

Who You Are 🦸‍♀️🦸‍♂️

• Bachelor’s degree in Business Administration or any relevant field, at least 2 years of professional experience.
• Proficiency with MS Office Suite, with excellent MS Word and Excel skills
• Excellent interpersonal and written communication skills
• Excellent attention to detail
• Thoroughness when accomplishing tasks
• Systems oriented, 
• High integrity 
• Excellent customer service, general management and strong personality.
• Experience in multitasking in a fast – paced environment, set priorities, work independently as well as thrive a team.
• Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here 

What We Offer 

• A vibrant, mission-driven environment with a supportive and fun team. 
• Competitive salary based on experience.
• Learning & growth opportunities  

Application Process: Rolling basis, interviews happening soon!

Terms 

• Location is Kampala, Uganda

Enveritas builds solutions to improve the measure of sustainability in agricultural supply chains and include smallholder farmers in responsibly sourced agricultural products, in particular coffee and cocoa. A key component of this requires developing and financing projects that directly improve sustainability of production and benefit the livelihoods of smallholder farmers. 

We are a dynamic non-profit organization working across 34 coffee and cocoa growing countries around the world, with a remote-first environment. We bring together tech and machine learning with rigorous field processes to collect and process data on supply chain sustainability and environmental impact. This is made possible by a hard working and diverse team that is dedicated to delivering impact to smallholder farmers and developing more sustainable coffee and cocoa supply chains. 

Summary  

Enveritas is looking for exceptional talent to join our team in Uganda. This role will be responsible for coordinating impact projects and on-the-ground data collection in Uganda. We are looking for a self-driven, operationally-minded, detailed-oriented, and analytical individual with more than 4 years of professional experience, including time spent in project and stakeholder management. More specifically, this individual must have experience carrying out detailed operational tasks, coordinating teams to successfully deliver against objectives, synthesizing insights from large datasets, and proactively identifying opportunities for improvement. We are looking for someone who is a doer and a problem solver, has a high degree of ownership towards the quality of his/her work, and has the potential to take on increasing responsibility both on project coordination and data and outcomes analysis.

You will support Impact-related efforts in Uganda, focusing on (1) project rollout and operational coordination, (2) on-the-ground data collection, quality control, and analysis and (3) management of implementing partners and stakeholders. 

The position is full-time. You will be based in Uganda, with travel to rural coffee regions, mostly in Central and Eastern Uganda. You will report to a small team of international and regional staff and have the backing of a global team with deep experience in sustainability, technology, operations, and stakeholder management.

Key Responsibilities 

Operational Oversight and Partner Management

• Oversee the operational execution and day-to-day management of in-country impact interventions (e.g., including coordinating logistics, liaising with local leaders and overseeing interactions with farmers in rural coffee regions)
• Oversee and provide guidance to implementing partner team members 
• Proactively identify opportunities for process improvements and drive continuous optimization
• Monitor project progress, identify and resolve issues, and provide regular status updates to stakeholders, Uganda country leadership and Impact team
• Communicate regularly to Enveritas’ Impact and Operations teams to ensure continuous improvement of solutions and timely delivery of projects
• Help build connections with national and regional stakeholders or implementing partners, including government, exporters, farmers’ organizations, NGOs, and research institutes
• Help coordinate local government compliance for on-the-ground operations
• Support other operational tasks in Uganda as needed

Impact support and data analysis 

• Support the design and roll-out of data collection tools (e.g., surveys) and training programs
• Build knowledge on coffee agronomy in Uganda
• Develop and customize training materials and provide training to implementing partner field staff
• Run analyses on the data collected at the same time as tracking key project indicators (preferred experience with Excel) 
• Monitor the quality of data collected daily, synthesize insights and report results to the Impact team
• Develop presentations for key in-country stakeholders

Required qualifications:

• Bachelor's degree in Economics, Computer Science, Mathematics, Agriculture or related fields
• 4+ years of experience including in project management and stakeholder management, preferably with some rural / agricultural focus 
• Willingness to travel and work in rural areas and willingness to work outside of normal hours during more intense periods 
• Strong analytical skills and experience with quantitative data analysis to drive decision-making
• Familiarity with data analytics tools and/or demonstrated ability to learn quickly (e.g. Excel, Looker, other business intelligence software) 
• Excellent verbal and written proficiency in English and one local language
• Proactive and able to take ownership to drive forward work with limited oversight
• Passion for sustainable economic rural development 
• Positive attitude and integrity

Preferred qualifications:

• Knowledge of agriculture and/or sustainable farming practices
• Experience with primary data collection (survey design, processing of survey data)
• Experience with monitoring and evaluation of agricultural development projects 

How to Apply

Please apply via our Greenhouse job posting. Feel free to contact us at jobs@enveritas.org should you have any questions about the position or the interview process. Questions about this opportunity or process will not reflect negatively on your application.

We care deeply about diversity. Our work is complex and nuanced, so the more diversity we have in the voices working on our problems, the larger of an impact our work can have for the world. Enveritas is an Equal Opportunity Employer ​encouraging an inclusive and diverse workforce. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each individual brings to the workplace. We are dedicated to hiring employees who reflect the communities we serve and strongly encourage qualified candidates from all backgrounds to apply.​

A few notes about our communications: We are not able to reply to messages sent to staff outside of either our application process or our jobs email address, as this is unfair to other candidates. Also, Enveritas has been made aware of fake job postings by individuals pretending to hire persons seeking employment. These individuals are looking to collect personal information about you for fraudulent purposes. All legitimate Enveritas job openings are posted under https://enveritas.org/jobs/ and all recruiting emails from Enveritas team members will come from @enveritas.org.

Job Title: Field Officer - Internal Audit

Location: Kaliro District, Uganda

Reports to: Associate Field Manager - Internal Audit

About GiveDirectly

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on  recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We continue to grapple with balancing inclusivity of all cultures and experiences while maintaining cohesion in our values. While there is much that we are still learning, we take care of one another, have fun, as well as provide flexible working hours wherever possible. We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law.

Role Overview
Field Officer - Internal Audit
The Field Officer - Internal Audit will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. He/she will be responsible for reviewing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model. In brief: The Field Officer- Internal Audit will be expected to audit the work of the enrolment team, whose core responsibility is surveying households and enrolling them in our programme.

Key responsibilities:

Engaging with GiveDirectly recipients in the field, to:
1. Assess our field processes and recommend any corrections and improvements as and where seen.
2. Measure the quality of Field Officer data against set data quality standards and report any cases of inconsistency.
3. Assess our field team’s compliance with GD field processes and policies.
4. Identify and report key risks associated with GD’s program in the community.
5. Report any cases of fraud and bribery by GD staff and or recipient(s).
6. Examine local stakeholder’s assessment of GD’s program within their community.

Desired Attributes

• Language requirement: Lulamogi (mandatory) and Lugwere
• Possess at minimum a bachelors degree in relevant fields
• Previous working experience in the field with preference to disadvantaged communities (2 years minimum).
• Ability to audit recipient surveys and associated processes.
• Some Monitoring and Evaluation Experience
• Good computer and mobile device data entry and assessment ability or experience
• Critical thinking ability and good judgment in resolving operational glitches
• Particularly skilled with interpersonal skills with high honesty, and integrity.
• Strong interest in the mission of GiveDirectly and commitment to advancing GiveDirectly’s distinctive values.
• Physical fitness and the ability to cope with difficult weather conditions or terrain.
• Excellent communication skills and the ability to represent the organization effectively to external parties.

This is a field based role role on a temporary project (5 months) and applications for this role will be processed on a rolling basis.

About this job

As In-Country Operations Manager you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilising existing local market knowledge, operational execution and building strong relationships internally and externally. You will report to the Regional Manager // East Africa, with a focus primarily on Southern African & East African operations.

You will

• Be responsible for operational targets: Support product performance objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; initiating productivity improvements, quality checks; resolving problems; identifying trends; determining system improvements; and implementing change.
• Take accountability for relationship management: Sustain rapport with designated stakeholder groups by making regular visits; exploring specific needs; resolving challenges and anticipating new opportunities.
• Be actively engaged: Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities and Customer Operations to resolve potential problems and identify opportunities.
• Own project management and coordination: Take personal accountability in proactively planning and executing new and existing projects and operational activities including but not limited to operational compliance.
• Manage reporting and governance: Provide real-time, robust, reliable, insightful business information and support preparation for partner SteerCo engagements.
• Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.

You will need

• A Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics , Accounting or similar.
• A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH.
• Spoken and written fluency in English.
• Experience in project management.
• Previous high level and sophisticated relationship management experience across various senior and other levels in an organization.
• A very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance.
• Experience in negotiating with major counter-party to achieve and facilitate a given strategy.
• Experience leading a team. 
• Prior experience with mobile financial services.
• Excellent time management, planning and organizational skills.
• To be an exceptional communicator, with effective listening skills, intelligent and articulate with strong written and verbal skills. 
• To have a confident personality with strong presentation ability.
• The ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload.
• To be decisive, detail orientated, enthusiastic, problem solver.
• The ability to work in a fast paced ever changing environment.

Bonus if you have

• An MBA (added advantage).

We ask a lot of each other at JUMO, but we give a lot too. 

You will love

• Collaborating with smart, engaging people in an inspiring work environment.
• Working for impact.
• Growing and learning continuously, with loads of encouragement and support.
• Boldly taking risks as we navigate new challenges.
• Flexible work practices enabling your best delivery.
• Being autonomous and empowered to lead.

Remote First

You will be based in South Africa or Uganda. We operate a remote first working approach where working remotely is our default way of working. We have co-working spaces available in Cape Town and Kampala, for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely.

Diversity and Inclusion

At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves. 

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

About the Role

You will support the Uganda program with financial analysis, budgeting, and reporting to inform decision-making. In addition, you will collaborate with the Grants Finance team in overseeing the financial aspects of specific Uganda-focused grants, including budgeting, reporting, compliance, and stakeholder engagement.

Responsibilities

Financial Planning and Analysis

• You’ll lead the development and continuous update of 5-year rolling forecasts and financial models. You will ensure alignment on financial, operational, and impact assumptions between the Country Director and Global Finance to drive informed, long-term strategic decisions.
• You’ll act as the primary financial advisor for all strategic initiatives, providing rigorous recommendations backed by sensitivity analyses. You will ensure every decision with financial consequences is grounded in Global Finance’s best practices and a deep understanding of potential fiscal outcomes.
• You’ll direct the monthly financial reporting and Budget vs. Actual (BVA) processes in collaboration with department heads. By providing senior leadership with targeted analysis and performance updates, you will serve as a key partner in managing the Uganda program’s fiscal health and communicating results to stakeholders.

Grants Management

• You’ll direct the lifecycle of grants by ensuring compliance with donor requirements, overseeing accurate reporting, and continuously enhancing tracking systems and databases for efficiency.
• You’ll lead the development of donor budget reports and forecasts, monitoring grant spending against budgets to ensure fiscal alignment and proactive performance management.
• You’ll manage comprehensive fund flow models to guarantee operational liquidity for restricted activities, while acting as the strategic liaison between Finance, Field, and Fundraising teams to synchronize fund transfers and grant progress.

Compliance and Control

• You’ll lead the preparation and timely filing of all Uganda-specific tax returns and statutory obligations in strict alignment with local regulatory frameworks. You will serve as the primary point of contact for internal and external audits, ensuring seamless reviews through meticulous data organization and documentation.
• You’ll strengthen the organization’s financial integrity by proactively identifying control weaknesses and risk exposures. You will partner with country leadership and department heads to drive process improvements, seal compliance gaps, and implement robust governance frameworks.

Career Growth and Development

We have a strong culture of constant learning, and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• A Bachelor’s degree in Finance, Accounting, or Business Administration, underpinned by a rigorous command of accounting fundamentals and financial reporting standards.
• Over 4 years of progressive experience in finance, consulting, or strategic advisory. 
• Full professional qualification in ACCA or CPA (U)
• Experience managing multi-currency grants from major donors.
• Fluency in Power BI and Google Sheets with intermediate Microsoft Excel modeling capabilities. Proven ability to architect complex financial models and leverage data visualization to drive executive-level decision-making.

Preferred Start Date

As soon as possible

Job Location

Jinja, Uganda

Benefits

Health insurance, housing, and comprehensive benefits

Contract Duration

Eligibility

This role is only open to citizens or permanent residents of Uganda.

Application Deadline

07 June 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

About the role:

We are looking for highly skilled AI Evaluators to support the development of advanced AI tools for grammar correction and proofreading. This project focuses on creating a rich and diverse dataset of written German text, annotated and corrected by humans.

Responsibilities:

• Respond to a set of prompts simulating realistic business or casual communication.
• Write clear, plausible short texts (3–4 sentences for business settings, 1–2 sentences for casual chat).
• Generate responses with intentional but realistic grammar, spelling, and structural errors.
• Review annotated message pairs (input text + corrected/proofread version) to ensure:
• All grammar/spelling/preposition/punctuation errors are corrected appropriately
• Meaning is preserved between input and corrected text
• Error types are classified correctly
• Explanations are clear and linguistically sound

Qualifications:

• German as a first language - C1 German proficiency 
• English as a second language - B2 English proficiency.
• Ability to follow linguistic and situational writing prompts.
• Good written communication and creativity.
• 2 years working experience in a corporate/ business environment.
• 1 year working experience working as an AI Evaluator, data annotator, or similar role 
• Strong computer literacy and fast, accurate typing skills are essential for navigating annotation tools and maintaining efficiency in text-based tasks.
• Strong logic, intuitive problem-solving and critical thinking; adaptability to the needs of the task. The candidate needs to be open-minded and welcome different viewpoints or solutions.
• Proactiveness, confidence to work independently without constant support. Reliability and being able to make good decisions on their own.
• Be a thought partner to delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment. Access to your own laptop for work 

Preferred Qualifications:

• C1 or C2 English preferred 
• Experience working with NLP/GenAI models is a plus 

NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.

About the Job:

We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.

Why This Role is Open: As our AI solutions continue to grow and evolve, we are seeking skilled AI Evaluators to help us fine-tune, review, and improve the performance of our models. This is an evergreen position, meaning we are continuously seeking talented individuals for this role. We accept applications on an ongoing basis because we frequently have openings as we expand. If you’re passionate about AI and are looking for a dynamic opportunity, we encourage you to apply now, even if there is no immediate opening.

What to Expect: By joining our AI Evaluator Talent Pool, you’ll be among the first to be considered when positions open up. We are actively reviewing candidates and expect to invite selected individuals for an assessment within the next few weeks. Once assessed, you'll be kept informed of any openings and have a priority spot in the hiring process when roles become available.

Key Responsibilities: 

• Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
• Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
• Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
• Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
• Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
• Be a master of the Sama platform.

Minimum Qualifications:

• Have completed a Bachelor's degree or higher in English or Literature.
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
• Excellent sense of writing style.

Preferred Qualifications:

• At least 2 years of experience in a creative writing role.
• Experience working with NLP/GenAI models is an added advantage.
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details.
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage.

Application Process:

Once you’re part of our talent pool, here’s what you can expect during the interview process:

1. After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment.
2. If you pass the assessment, we’ll let you know via email.
3. Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
4.  Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.

We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.

About the Job:

We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.

Why This Role is Open: As our AI solutions continue to grow and evolve, we are seeking skilled AI Evaluators to help us fine-tune, review, and improve the performance of our models. This is an evergreen position, meaning we are continuously seeking talented individuals for this role. We accept applications on an ongoing basis because we frequently have openings as we expand. If you’re passionate about AI and are looking for a dynamic opportunity, we encourage you to apply now, even if there is no immediate opening.

What to Expect: By joining our AI Evaluator Talent Pool, you’ll be among the first to be considered when positions open up. We are actively reviewing candidates and expect to invite selected individuals for an assessment within the next few weeks. Once assessed, you'll be kept informed of any openings and have a priority spot in the hiring process when roles become available.

Key Responsibilities: 

• Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
• Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
• Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
• Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
• Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
• Be a master of the Sama platform.

Minimum Qualifications:

• Have completed a Bachelor's degree or higher in English or Literature.
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
• Excellent sense of writing style.

Preferred Qualifications:

• At least 2 years of experience in a creative writing role.
• Experience working with NLP/GenAI models is an added advantage.
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details.
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage.

Application Process:

Once you’re part of our talent pool, here’s what you can expect during the interview process:

1. After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment. 
2. If you pass the assessment, we’ll let you know via email.
3. Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
4. Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.

We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.