About the team

The Careem Data Science team’s mission is to drive competitive value from data at scale through building AI models to optimize user experiences, decision-making, operational efficiencies, and lead the region’s AI ecosystem. As one of the tech leaders in this team, you will be at the forefront of fulfilling this mission. You will be working with the top data science talent of the region, while innovating on our user experience using GenAI.

What you'll do

• Be part of a 0-1 AI transformation for the Careem app from a personalization perspective.
• Build a long-term vision on how we can rethink our customer acquisition and engagement strategies, leveraging data in our decision-making.
• Drive exploratory analysis to understand the ecosystem, user behavior, and identify new levers to help move metrics and build models of user behaviors for analysis and product enhancements.
• Shape and influence data/ML models and instrumentation to optimize the product experience and generate insights on new areas of opportunity and new products.
• Provide product leadership by sharing data-based recommendations to communicate the state of the business, the root cause of change in metrics, and experimentation results, influencing product and business decisions
• Implement scalable machine learning algorithms that will be used in production on big data.
• Embark on exploratory data analysis projects to achieve a better understanding of phenomena as well as to discover untapped areas of growth and optimization. 
• Answer complex analytic questions from big data sets to help Careem shape its products and services in a better way.
• Help define and track the appropriate key metrics for specific projects. 
• Design and run randomized controlled experiments, analyze the resulting data, and communicate results with other teams.
• You will always challenge the status quo and continually investigate new data processing technologies and seek to ensure that we follow the industry best practices.
• Build and deploy retrieval augmented generation systems and other applications of large language models.

What you'll need

• 7-9 years of experience in data mining, predictive modeling, time series analysis, machine learning, Big Data methodologies, and transformation and cleaning of both structured and unstructured data.
• Advanced degree in a quantitative discipline such as Physics, Statistics, Mathematics, Engineering or Computer Science.
• Solid experience with Deep Learning Techniques (e.g, attention, retrieval models, etc)
• 1-2 years of industrial experience in personalization, recommendation or search is a MUST. Preferably working in a product-driven company.
• Strong problem-solving and coding skills.
• Solid knowledge of AB testing, classic ML, and DL
• Solid understanding of recommendations, ranking, and retrieval. 
• Proficiency and demonstrated experience in: Python, SQL, Spark, Hive.
• Demonstrated experience with database technologies (e.g. , Hadoop, BigQuery, Amazon EMR, Hive, Oracle, SAP, DB2, Teradata, MS SQL Server, MySQL).
• Demonstrated experience with business intelligence and visualization tools (Tableau, MicroStrategy, ChartIO, Qlik) along with geospatial data processing skill, is a plus.

We are looking for a highly motivated Field Service Engineer II, currently located in Abu Dhabi, United Arab Emirates to join our team! 

How You’ll Contribute 

• Provide on-site services to one primary account and other customer sites as needed. On-site services include the repair and installation of company instrumentation, the operation of instruments when needed and the management of lab inventories
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other job duties as assigned

 Qualifications, Skills, Knowledge & Abilities 

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Talented at building prototypes from preliminary drawings and schematics
• Ability to work independently and in a group; good people skills
• Meticulous, detail oriented and excellent organizational skills
• Excellent verbal and written English communication skills are required
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Must be eligible and willing to travel in  UAE and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time

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