We're looking for a Customer Experience Operations Manager who serves as the primary technical administrator and subject matter expert for the Customer Office tech stack and related platforms. Reporting to Senior Director, you'll manage and optimize system configurations, workflows, automations, integrations, and reporting to support customer engagement strategies and operational processes. In this role, you'll drive workflow design and AI-enabled automation across the customer lifecycle to enhance efficiency, streamline processes, and improve service delivery. 

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. 

WHAT YOU’LL DO: 

Customer Experience Systems Administration & Ownership 

• Act as the primary technical administrator and subject matter expert for the Customer Office tech stack, including Gainsight, Kantata (Mavenlink), and related platforms.
• Own, manage, and optimize system configurations, including workflows, automation, business rules, integrations, and reporting. 
• Ensure systems are accurately configured, integrated, and aligned to enable customer engagement strategies and operational processes. 
• Provide advanced system support and troubleshooting, proactively resolving issues to minimize disruption and ensure continuity for Customer-facing teams. 
• Monitor system performance, conduct regular audits, and implement enhancements to maintain scalability, reliability and best-in-class system operations 

Workflow Design, Automation & AI Enablement 

• Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless handoffs between teams and systems. 
• Drive AI and automation initiatives, including predictive health scoring, intelligent triggers, and workflow automation to improve customer engagement and team efficiency. 
• Identify and implement process improvements, leveraging automation and system enhancements to reduce manual work and optimize performance. 
• Partner with cross-functional stakeholders to gather requirements, evaluate impact, and deliver scalable system solutions. 
• Collaborate with Customer Success, Support, and Professional Services teams to maximize system capabilities and improve service delivery.

Operational Excellence & Enablement 

• Identify opportunities to continuously improve processes, workflows, and system usage across the Customer Office. 
• Act as a trusted advisor and systems expert, providing guidance, training, and best practices to internal teams. 
• Support change management and enablement to ensure effective adoption of tools and processes. 
• Perform other related duties as assigned 

WHAT YOU’LL NEED: 

• 8+ years of experience in Customer, Revenue, or Operations roles, with significant hands-on experience in ownership of platforms such as Gainsight, Kantata, Salesforce, or similar tools, ideally in SaaS or technology environments 
• Proven experience in configuring, optimizing, and maintaining Customer Experience or Customer Success platforms, including workflows, automation, and reporting.
• Preferred: Gainsight Admin, Experience with Professional Services Automation tools (e.g., Kantata/Mavenlink) and CRM platforms (e.g., Salesforce) and data integration tools. Experience with system integrations, data management, and reporting/analytics.
• Experience implementing or leveraging AI and automation solutions in operational environments.
• Strong understanding of the end-to-end customer lifecycle and Customer Experience strategy.
• Demonstrated ability to translate business requirements into technical solutions and deliver scalable systems.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

The Cloud Support Administrator (Odoo) serves as the primary administrator of our Odoo-based self-service portal and billing system while providing hands-on cloud support to customers. This role combines Odoo platform administration, direct customer engagement, and cloud resource troubleshooting to ensure customer satisfaction and minimize escalations to the backend engineering team. The ideal candidate has experience administering Odoo systems and a strong understanding of cloud environments to serve as the first point of resolution for incoming customer tickets.

Key Responsibilities

• Administer and maintain the Odoo-based self-service portal and billing system, including account configuration, subscription management, billing adjustments, and system performance monitoring.
• Manage Odoo workflows such as invoicing, subscription lifecycle, customer onboarding, and access provisioning; identify opportunities to automate repetitive tasks.
• Perform system updates and coordinate with development teams on module enhancements and customizations.
• Respond to and resolve customer support tickets related to cloud resources, billing, and portal access, minimizing escalations.
• Provision and troubleshoot cloud resources, including virtual machines, storage, and clusters; assist customers with configuration, connectivity, and performance issues.
• Document recurring issues and create structured support content for knowledge base publication.
• Gather customer feedback and usage trends to identify improvements in portal functionality, billing workflows, and cloud services.
• Collaborate with backend engineering on escalations, providing detailed diagnostics and reproduction steps.

Requirements

• Experience administering Odoo ERP, including billing, subscriptions, CRM, and customer portal modules.
• Ability to configure workflows, customize views, and manage user access within Odoo.
• Strong understanding of cloud computing concepts, including virtual machines, storage, and clustering, across platforms such as AWS, GCP, Azure, or similar.
• Strong troubleshooting skills with the ability to resolve technical issues independently.
• Excellent communication and customer support skills.
• Experience documenting technical issues and creating knowledge base content.
• Familiarity with ticketing systems and CRM tools for issue tracking and escalation management.
• Ability to collaborate effectively with cross-functional technical teams.
• Willingness to stay current with Odoo updates and cloud technologies.

Preferred

• Odoo certification or equivalent hands-on expertise in customization and administration.
• Experience provisioning and managing cloud infrastructure, including virtual machines, storage, or Kubernetes clusters.
• Experience writing customer-facing technical documentation.
• Familiarity with Linux administration, networking fundamentals, and command-line troubleshooting.
• Experience with Python or XML customization within the Odoo framework.
• Background in cloud hosting or managed services environments.
• Understanding of API integrations, webhooks, or payment gateway configurations within Odoo or similar platforms.

Annual Compensation Range: 

$65,000 - $85,000 CAD base + benefits + equity (If based in Canada)

$78,000 - $95,000 USD base + benefits + equity (If based in the United States)

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

What You Will Do and Learn 

We are looking for a Senior Associate - Learning Design & Delivery - to join our Talent Development Team! 

In this role, the ideal candidate will have the opportunity to develop and manage technical training curricula and related materials that can support our employees as we scale and grow. You will be working in partnership with our SVP of People & Culture, other talent development team members, key stakeholders and our leadership team. 

In this role, you can expect to: 

• Partner with business leaders to design, coordinate, and support technical training, including onboarding, solution architect training, certification pathways, and progression through certification levels to support career growth and technical excellence. 

• Own the firmwide design, delivery, and execution of project management training and enablement programs, partnering with stakeholders to ensure consistent PM capability development across the organization.  

• Apply adult learning and instructional design best practices to create engaging, effective learning experiences 

• Develop, curate, and maintain a library of instructor-led training, eLearning, HR system tutorials, user guides, job aids, and performance support materials 

• Support training operations, including scheduling, logistics, attendance tracking, and measurement of training effectiveness 

• Develop and maintain systems, metrics, and documentation to track key learning KPIs and program outcomes 

• Contribute to training and documentation standards, policies, and procedures, ensuring consistency and quality across learning assets 

• Serve as the primary LMS administrator, including content management, user support, and reporting 

• Collaborate closely with the Spaulding Ridge Talent Development team to publish and maintain content on internal learning platforms 

• Work in a hybrid model with two days per week in the Toronto office and limited quarterly travel, aligned to in-person training needs 

Skill & Experience: 

• Experienced in instructional design and strong facilitator/ public speaking and organizational skills with a demonstrated ability to work seamlessly with business stakeholders, end-users, and other audiences   

• Strong organizational skills and ability to manage multiple priorities 

• Experience delivering training sessions virtually and in-person; travel expected up to 10% depending on internal or client needs 

• Experience working in global organizations with geographically dispersed teams as well as dealing with internal and external customers, preferred   

Qualifications: 

• Bachelor’s degree in Education, Adult Education, Human Resources, or related field is required, or equivalent practical experience 

• 3-5 years of experience in a Talent Development role or prior experience in training facilitation and instructional design (professional services environment ideal) 

• Microsoft Suite proficiency required, prior Docebo LMS or OpenSesame content a plus 

• Articulate or similar eLearning development experience required 

• SharePoint experience preferred 

The Accounts Payable Administrator plays an essential role in growing talent in our business through collaboration and sharing best practices with the Accounts Payable team. You know how to be curious about their opportunities and how to be real with feedback and support. 

As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

The Accounts Payable Administrator supports the full accounts payable cycle, ensuring timely, accurate, and policy-compliant processing of vendor invoices and employee expenses. This role partners closely with Finance and cross-functional teams to maintain strong vendor relationships, ensure accurate financial reporting, and support month-end activities. The position will be aligned to one of four specialization areas: Concur, Store Management, Freight, or Procurement & Inventory.

Reporting to the Accounts Payable Manager, the Accounts Payable Administrator undertakes the following RESPONSIBILITIES:

Responsibilities:

• Support the full accounts payable cycle, including invoice intake, coding, allocation, approval verification, and payment processing
• Ensure all transactions comply with company financial policies, procedures, and internal controls
• Prepare and process weekly vendor and employee expense payment runs
• Maintain accurate vendor accounts by performing reconciliations, investigating discrepancies, and resolving issues in a timely manner
• Monitor and manage the accounts payable aging to ensure completeness and accuracy
• Administer the corporate credit card program, including transaction coding, cardholder support, points administration, and related accruals
• Collaborate with Finance and business partners to ensure timely approvals, accurate coding, and appropriate expense recognition
• Support month-end close activities, including preparation of accruals, journal entries, and account reconciliations to ensure expenses are recorded in the correct period
• Respond to internal and external inquiries with professionalism and a service-oriented mindset
• Contribute to process improvement initiatives to enhance efficiency, accuracy, and internal controls within the AP function

Depending on assigned specialization, the role may also:

• Provide system administration, user support, and training related to expense management platform (Concur), including maintenance of master data and preparation of expense accrual and reclassification entries
• Partner with retail store leadership and support teams across Canada and the U.S. to resolve payment inquiries and support operational needs, including new store openings
• Collaborate with freight and goods-in teams to ensure timely EDI invoice processing, vendor reconciliations, and continuous improvement of freight-related processes
• Work closely with procurement and inventory teams to resolve purchase order price and quantity variances, manage open PO and GRNI reporting, and support accurate inventory recording in the general ledger

You bring the following QUALIFICATIONS:

Required:

• 2+ years of hands on experience in high volume accounts payable environment
• Ability to manage deadlines
• MS Office particularly Excel, and Word at an intermediate level
• Pro-active approach, especially in dealing with other departments
• Ability to work independently
• Ability to maintain a high level of accuracy in preparing and entering information
• Effective verbal and listening communication skills
• Attention to detail 
• Excellent work ethic
• Ability to work in a team environment
• Must be able to legally work in Canada

Preferred:

• Microsoft Dynamics experience
• Post-secondary accounting education
• Experience with AP automation and Concur expense applications a plus

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: Permanent, Full time. Hybrid (2 days onsite)

Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview:

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Job Title: Manager, Enterprise Systems 

Term: Full-time, Indefinite (40 hours/week)

Department: IT/IS

Reports to: Chief Information Officer

Location: Toronto, Ontario

Expected Salary Range: $85,000.00 – $110,000.00 annually

The Manager, Enterprise Systems plays a strategic and hands-on leadership role in overseeing the institution’s core enterprise applications, including Salesforce CRM, and related business platforms. This role is responsible for the administration, configuration, integration, and continuous improvement of enterprise systems to support academic operations, student experience, and institutional effectiveness.

Working closely with academic and administrative stakeholders, the Manager, Enterprise Systems aligns technology solutions with institutional priorities, strengthens data integration through APIs and iPaaS platforms, and drives workflow automation and digital transformation initiatives. The role leads a small team of business systems professionals, providing direction, mentorship, and fostering a collaborative, high-performance culture. Key outcomes include system optimization, strong user adoption, data quality, and scalable, sustainable digital solutions across departments.

If you are eager to take on a meaningful role in an environment that positively impacts the experiences of students, faculty, and staff, we’d love to connect with you.

Key Responsibilities:

Reporting to the Chief Information Officer, the successful candidate will be required to perform the following job duties including but not limited to:

Enterprise Systems Management

• Lead the administration, configuration, enhancement, and integration of Salesforce CRM, Rio Education SIS, and other enterprise business applications.
• Partner with academic and administrative units to understand requirements and translate business needs into effective system solutions.
• Oversee the planning, development, testing, and deployment of system enhancements and new capabilities.
• Ensure high levels of system usability, reliability, and adoption through effective change management and user enablement.

Integrations, Data, and Automation

• Design, develop, and manage system integrations using APIs, middleware, and iPaaS solutions.
• Ensure accurate, secure, and timely data flow across enterprise platforms.
• Identify and implement opportunities for business process optimization and automation in collaboration with functional teams.
• Leverage Microsoft Power Platform (Power Automate, Power Apps, Power BI) and other low-code/no-code tools to improve operational efficiency and productivity.
• Work with vendors and internal teams to implement integration and data management best practices.

IT Strategy, Planning, and Delivery

• Contribute to IT strategy, standards, policies, and best practices related to enterprise systems and applications.
• Manage application-related IT projects, ensuring delivery on time, within scope, and within budget.
• Coordinate with infrastructure, security, and service desk teams to ensure stable, secure, and well-supported systems.
• Manage relationships with external vendors and service providers to ensure quality delivery and value for money.

Security, Compliance, and Reliability

• Ensure enterprise applications comply with data protection, privacy, and security requirements.
• Coordinate application-level security controls, access management, and audit readiness.
• Support disaster recovery, backup, and business continuity planning for enterprise systems.
• Maintain clear and up-to-date documentation of systems, integrations, configurations, and operational procedures.
• Monitor system performance and lead continuous improvement, including upgrades, patching, and issue resolution.

Team Leadership

• Lead and mentor the business systems and applications team (developers, analysts, administrators), fostering accountability and collaboration.
• Support professional development, performance management, and knowledge sharing within the team.
• Promote a service-oriented, solution-focused culture aligned with institutional values.

Qualifications:

The successful candidate shall possess the following skills and qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline. 
• Minimum seven (7) years of experience in enterprise systems or application management, with at least two (2) years in a leadership or supervisory role. 
• Strong hands-on experience with Salesforce administration, development, and integrations.
• Solid knowledge of API management, iPaaS platforms, and enterprise system integrations.
• Proficiency with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Experience with SharePoint Online, intranet platforms, and enterprise collaboration tools.
• Demonstrated project management skills, with the ability to manage multiple priorities and stakeholders.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and interpersonal skills, with the ability to work effectively across academic and administrative teams.
• Experience managing vendor relationships and application-related budgets.

Preferred Qualifications and Certifications

• Salesforce certifications (Administrator, Platform App Builder, or related).
• Microsoft Power Platform certifications.
• ITIL, PMP, Agile, or similar project/service management certification.

Application Process:

To formally express your interest in this opportunity, please submit your resume and a brief cover letter. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This posting is for a current, existing vacancy at our organization, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca. 
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

About The Role

Cerebras Systems is a pioneer in large-scale AI Supercomputers. These multi-exaflop supercomputers are deployed in some of the biggest datacenters. These supercomputers are built using our Wafer-Scale Cluster technology - a cluster of several Wafer Scale Engine (WSE) chips. The Cluster engineering team is responsible for delivering software that are all-things related to cluster.

Responsibilities

• Automate bare-metal configuration of networking, OS, and application software in large clusters of Cerebras WSE, servers, and switches.
• Additional push button workflows for cluster upgrades, downgrades, and security patching with key metrics to minimize downtime on clusters.
• An orchestration and scheduler system for resource allocation, job submission C placements for a multi-user environment on a cluster.
• Seamless support for both on-premise and cloud mode deployment and operations.
• A robust system for monitoring, detecting and handling failures for a variety of resources on the clusters (including High Availability of clusters).
• Broad cluster and job monitoring and visualization capabilities, along with alerting systems.
• User facing tools to monitor the status of jobs and collect metrics.
• Administrator facing tools to manage and operate large clusters.

Skills & Qualifications

• Strong track record of software architecture, system design and development.
• Strong track record of development in distributed cluster.
• Strong understanding of Kubernetes (K8s) software ecosystem, Prometheus and Grafana.
• Strong development skills in GoLang, Python, bash.
• Strong debugging skills with distributed systems.
• Strong skill to develop tests for the new features and regress old features.

The Cloud DevSecOps Engineer III is responsible for bringing the concepts of development, security, and operations together to create a more robust security system for the organization. They test and monitor an organization’s system for vulnerabilities and work in collaboration with developers to create new programs that patch holes in the current security program. They add countermeasures to prevent against new threats, or simply make the program stronger and more effective. They are responsible for keeping the organization’s data, network, and IT infrastructure safe and free from security threats through monitoring, programming, testing, and communication.

What you will do:

· Build & Deploy - AWS CloudFormation and OpenTofu for template creation & maintenance

· Leverage GitHub Actions as well as AWS CodePipeline CI/CD automation Leverage AWS Cost Optimizations & AWS Well-Architected Best Practice recommendations

· HA & DR implementations, including improvements to RTO/RPO

· Help maintain AWS Operations with governance mechanisms

· Help to maintain and own the Infrastructure and Operational Excellence for the company

· Document and develop processes to support systems across the organization

· Monitor the implementation of various critical infrastructure and middleware components

· Build & Maintain and release highly available, reliable, stable products across several platforms

· Create alarms and maintain transparent monitoring of all relevant systems for tracking operational excellence, cost, and performance

· Should be able to understand complex architectures and be comfortable working with multiple teams

· Should be highly proactive with a keen focus on improving the uptime availability of our mission-critical services

What We’re Looking For:

· Must have AWS Certified SysOps Administrator and/or Solutions Architect Associate and/or Developer Associate and/or 7+ years of implementing & maintaining enterprise AWS Cloud environments.

· Experience creating, delivering, and operating multi-tenanted, distributed systems at scale

· Cloud architecture experience in AWS environment and container-based deployments using OpenTofu, GitHub Actions, AWS CodePipeline, and CloudFormation.

· Passionate for continuous learning and understanding things in and around cloud development

· Experience with various AWS services like ECS, S3, Lambda, DynamoDB, RDS, Cognito, WAF, GuardDuty, CloudFront, Route 53, EventBridge, Github Actions, etc

· Experience with any tools like DataDog, CloudWatch, or similar tools for observability

· Solid understanding of the application and infrastructure security

· Good to have knowledge on Azure and an understanding of Azure Active Directory

· Strong written and verbal communication skills

Kapitus Total Rewards Package Includes:

· Competitive Base Salary Range of $117,800-$189,000 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.

· Annual Incentive Compensation Eligibility – Up to 10% annually