Job Role...

At Soho House the Receptionist is responsible for welcoming, directing or signing in all members and guests to the property and assisting with room check in/outs. As a Receptionist, you will wear many hats; reception desk and handle basic admin duties, host in the restaurant and rooftop where needed as well as performing guestlist responsibilities. You will be responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the ‘home away from home’ feeling when members enter the building.

Main Duties...

Front Desk

• To process all member/guests’ check-ins by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• To secure valid form of payment (e.g. credit card, cash) prior to issuing room key.
• To set up accurate accounts for each guest upon check in according to their requirements.
• To activate room keys and reissue new room keys to guest as necessary (e.g. lost key) by verifying member/guest identity.
• To assign room according to guest request and preferences whenever possible.
• To verify and adjust billing for member/guests.
• To process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room keys, and requesting comments on members/ guest’s stay.
• To accommodate requests for room changes when possible.
• To file member/guest paperwork or documentation respecting GDPR guidelines.
• To sell (or upsell) a room/accommodation to guests without reservations based on availability.
• To communicate and prioritise rooms on ‘Q’ and keep track of changes in room status.
• To co-ordinate with Housekeeping (and Engineering) to track readiness of rooms for check-in and to report guest concerns.
• To confirm reservations and cancellations.
• To run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• To complete designated reports in Opera.
• To run credit card authorization report and check for discrepancies.
• To print contingency lists to have a record of all members/guests in case of emergency.

Club

• To ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• To answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members among other inquiries.
• To be well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• To maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• To support with guest list duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• To assist guests by checking/ retrieving their coats and/or items they left.
• To build relationships with members and guests and communicate and red flags and positive feedback to your manager or Membership team.
• To influence a fun and positive atmosphere by being approachable and professional.

Other

• To follow property procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters).
• To follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
• To protect the privacy and security of members.
• To maintain confidentiality of proprietary materials and information
• Yo ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• To protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• To develop and maintain positive and productive working relationships with other employees and departments.

Experience Required...

• Previous experience in a similar role in a fast-paced high-volume work environment.
• Welcoming and approachable.
• Adaptable and team player.
• Possesses good written and verbal communication, fluent in Japanese & English.
• Problem Solving and Decision Making
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask, be flexible and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills
• Knowledge of Hotel PMS (Opera), Salesforce, and OpenTable is desirable

We are looking for a creative Senior Copywriter to write clear and concise copy for ads, publications and websites. Your words will inform and engage target audiences. A writer can craft anything from headlines to long format scripts, they have experience writing in a variety of tones and genres and can quickly adapt the voice of a brand across all types of mediums, whether that be a paid social ad to a radio spot to a testimonial film. 

Responsibilities 

• Write clear, attractive copy with a distinct voice 
• Interpret copywriting briefs to understand project requirements 
• Collaborate with designers, PR and other professionals on large- and small-scale marketing projects (e.g. email campaigns and landing pages) 
• Conduct high-quality research and interviews 
• Edit and proofread copy as needed 
• Use SEO principles to maximize copy’s reach 
• Source images and other content 

Requirements 

• Previous experience as a copywriter required
• Knowledge of online content strategy and creation 
• Excellent writing, editing and proofreading skills 
• Experience with SEO 
• Strong research skills 
• Excellent time-management and organizational skills 
• Fluent written and oral communication in English and Japanese 

#LI-CX1

Description

Our Japan office is looking to hire a versatile Senior Account Manager! As a Senior Account Manager at Monks Tokyo, you have solid knowledge of the Digital Creative industry and an affinity with commercial landing pages, banners, video & still assets, film projects, television commercials, and digital content. You are someone who knows how to steward business relationships at the intersection of creativity and technology.

What you’ll do

• Your role is to make sure our clients are completely satisfied, that our internal Monks teams know what to do and we deliver great projects.
• You understand Video & Still production, landing pages, digital content creation, and e-Commerce, but if the conversation with the client becomes too substantive, you know it is time to invite the technical experts.
• You will help clients by immersing yourself in their industry and you will link the insights to your in-depth knowledge of platforms, content creation, and e-Commerce.
• You'll help review and define the scope for each project, ensuring proposals meet the client's brief, and business objectives, above anything else.
• You actively track project progress, maintaining full visibility on milestones, timelines, dependencies, and deliverables
• You keep a close eye on budget, hours, and scope, proactively flagging risks or changes to maintain financial and operational accuracy throughout the project lifecycle.

Experience you already have:

• You have 5+ years of client-facing experience in digital advertising or creative production
• You have a strong passion for digital platforms and content creation
• You can manage multiple priorities with ease — maintaining clear documentation, tracking milestones, and ensuring smooth delivery.
• You stay curious about new technologies
• You can create compelling decks and shape proposals from both technical and commercial angles.
• Your presentation skills allow you to represent the team confidently to clients and partners.
• You communicate fluently in English and Japanese.

#LI-CX1

Monks is looking for a Senior Art Director to take the lead in thinking up digital ads and assets for awesome brands. The position is all about harmonizing speed, style and scale to produce loads of good-looking assets at a steady pace.

Role & Responsibilities

• You’ll create style proposals, sketches, mockups and prototypes to kickstart the design for products, features and new campaigns.
• Working for the world’s most beloved brands, you’ll make sure designs are awesome and in line with expectations.
• You’ll look after the execution of the art direction and help to improve the work by offering new angles, inspiration, best practices and practical solutions.
• You’ll help translate creative/client briefs into thorough design briefs.
• Pixel perfectness is important, so you’ll safeguard quality at all times.
• Working alongside the Creative Director and the team, you’ll make sure our designs and processes are in line with the client’s objectives and expectations.

Requirements

• You’re a technically skilled designer with 6+ years of high-level experience as senior/lead designer or art director crafting digital ads and assets.
• As showcased in your portfolio, your Photoshop skills are super slick.
• You’ll need to have strong English communication skills for working with clients and colleagues around the world.
• You have experience with all stages of the design process, from conceptualizing styles to finalizing layouts and rolling out designs across markets and formats.
• Creating balanced and beautiful layouts is second nature to you.
• You also know a thing or two about templating and process optimizations.
• With an understanding of fundamentals such as typography, interaction design, flow and storytelling, you can get teams to improve the work on both an aesthetic and functional level.
• You know how to sell designs to colleagues and clients alike, and ideally have some experience doing client presentations.

#LI-CX1

私たちは、広告、出版物、ウェブサイト向けに明確で簡潔なコピーを書ける、クリエイティブなシニアコピーライターを募集しています。あなたの言葉でターゲットオーディエンスに情報を伝え、関心を引きつけていただきます。コピーライターは、キャッチコピーから長文のスクリプトまで幅広く制作でき、さまざまなトーンやジャンルでの執筆経験を持ち、SNS広告、ラジオCM、テスティモニアル動画など、あらゆる媒体においてブランドのトーン＆ボイスを柔軟に表現できる方を求めています。

業務内容

• 明確で魅力的かつ独自のトーンを持つコピーの作成
• コピーライティングのブリーフを解釈し、プロジェクト要件を理解する
• デザイナー、PR担当者などと連携し、大小さまざまなマーケティングプロジェクト（例：メールキャンペーン、ランディングページ）に携わる
• 高品質なリサーチおよびインタビューの実施
• 必要に応じたコピーの編集・校正
• SEOの原則を活用し、コピーのリーチを最大化する
• 画像やその他コンテンツの選定 

応募要件

• コピーライターとしての実務経験
• オンラインコンテンツ戦略および制作に関する知識
• 優れたライティング、編集、校正スキル
• SEOの実務経験
• 高いリサーチ能力
• 優れたタイムマネジメントおよび組織力
• 英語および日本語での優れた読み書き・会話能力

#LI-CX1

Monksでは、優れたブランドのためにデジタル広告や各種クリエイティブアセットの企画・制作をリードする、シニアアートディレクターを募集しています。本ポジションでは、スピード・スタイル・スケールを重視し、質の高いアセットを継続的に生み出していくことが求められます。

役割・業務内容

• プロダクトや機能、新規キャンペーンのデザインを始動させるためのスタイル提案、スケッチ、モックアップ、プロトタイプの作成
• 世界的に人気のあるブランドを担当し、期待に沿った高品質で魅力的なデザインを実現する
• アートディレクションの実行を担い、新しい視点やインスピレーション、ベストプラクティス、実用的なソリューションを提案してクオリティ向上に貢献する
• クリエイティブ／クライアントのブリーフを詳細なデザインブリーフへと落とし込む
• ピクセルレベルの精度を重視し、常に品質を担保する
• クリエイティブディレクターやチームと連携し、デザインおよびプロセスがクライアントの目標や期待に沿っていることを確認する

応募要件

• デジタル広告や各種クリエイティブ制作において、シニア／リードデザイナーまたはアートディレクターとして6年以上の実務経験を持つ、技術力の高いデザイナー
• ポートフォリオで示される通り、Photoshopの高度なスキルを有していること
• 海外のクライアントやチームと協働するための高い英語コミュニケーション能力
• ローカルチームとの密な連携およびローカルマネジメントへの提案が可能な、日本語でのほぼネイティブレベルの運用能力
• コンセプト設計からレイアウトの最終化、各市場・フォーマットへの展開まで、デザインプロセス全体の経験
• テンプレート設計やプロセス最適化に関する知識・経験
• タイポグラフィ、インタラクションデザイン、導線設計、ストーリーテリングなどの基礎理解を持ち、ビジュアル面・機能面の両方でチームのアウトプット向上に貢献できる方
• 社内外の関係者に対してデザインの意図や価値を効果的に伝える力があり、クライアント向けプレゼンテーションの経験があれば尚可

#LI-CX1

クリエイティブディレクターとして、世界的に高い評価を受けるブランドのクリエイティブビジョンをリードしていただきます。東京を拠点に、クライアントのローカルなデザイン哲学と、Monksのグローバルなクリエイター、エンジニア、AIスペシャリストのネットワークをつなぐ架け橋となるポジションです。

単に「広告」をディレクションするのではなく、高精度なバーチャルプロダクションや生成AIコンテンツ、インタラクティブなプラットフォーム体験に至るまで、グローバルなデジタルアセットのエコシステム全体を統括します。ブエノスアイレス、ヒルフェルスム、ロサンゼルスなど世界各地で制作されるすべてのアセットが、クライアントのブランドに整合するよう、ボーダーレスなクリエイティブチームをリードしていただきます。

業務内容

• 生成AIツール（Stable Diffusion、Midjourney、Adobe Firefly、Monks独自ツール）の導入・活用をリードし、アセット制作の効率化を推進
• 高品質な3D／CGIアセットおよびバーチャルフォトグラフィの制作を統括
• グローバルに分散したクリエイティブチームをディレクションし、「フォロー・ザ・サン」型の制作体制において、24時間体制で世界水準のクオリティを維持
• 大規模展開を可能にするクリエイティブフレームワークを設計し、グローバルキャンペーンを50以上の市場へ効率的にローカライズ（テンプレート化やAIによるバージョン展開を活用）
• 細部にまで妥協しないクオリティ管理を行い、ブランドのビジュアルアイデンティティや各地域の文化的ニュアンスを尊重したアウトプットを実現
• 日本におけるクライアントのマーケティングおよびR&Dチームにとっての主要なクリエイティブパートナーとして機能し、先進的かつ複雑なアイデアを明確かつ情熱的に伝える
• クライアントの哲学を現代的なデジタルストーリーテリングへと翻訳し、グローバルなオーディエンスに響く表現へ昇華
• 従来型の制作モデルからAI統合型ワークフローへの移行をリードし、透明性と高い品質を通じて信頼関係を構築

応募要件

• 10年以上のクリエイティブリーダーシップ経験を有し、大胆なコンセプト設計と高品質なデジタル制作の両方を示すポートフォリオ
• 日常業務におけるAI活用の豊富な経験（プロンプト設計、ブランドスタイルに基づくモデルのトレーニング、AIによるクリエイティブ強化などへの理解）
• 日本語および英語での流暢なコミュニケーション能力（青山での役員会議から、ベルリンの3DアーティストとのDiscordでのブレインストーミングまで対応可能）
• Unreal Engine、Unity、API連携といった技術領域について、カラーパレットやタイポグラフィと同様に自然に議論できる能力
• 自動車業界およびテック業界のクライアントとの業務経験があれば尚可

#LI-CX1

Monksの東京オフィスでは、幅広いスキルを持つシニアアカウントマネージャーを募集しています。Monks Tokyoのシニアアカウントマネージャーとして、デジタルクリエイティブ業界に関する深い知識を持ち、商用ランディングページ、バナー、動画および静止画のアセット、映像制作、テレビCM、デジタルコンテンツなどに対する理解と関心を備えている方を求めています。クリエイティビティとテクノロジーが交差する領域において、ビジネス関係を的確に構築・管理できる方を歓迎します。

業務内容

• クライアントの満足度を最大化しつつ、社内のMonksチームが適切に動けるようにし、高品質なプロジェクトを確実に遂行する
• 動画・静止画制作、ランディングページ、デジタルコンテンツ制作、eコマースに関する理解を持ち、クライアントとの議論が専門的になった際には適切なタイミングで技術チームを巻き込む判断ができる
• クライアントの業界理解を深め、そのインサイトをプラットフォーム、コンテンツ制作、eコマースに関する知識と結びつけて提案を行う
• 各プロジェクトのスコープをレビュー・定義し、提案内容がクライアントの要件およびビジネス目標を最優先で満たしているかを確認する
• プロジェクトの進行状況を積極的に管理し、マイルストーン、スケジュール、依存関係、成果物を常に可視化する
• 予算、工数、スコープを綿密に管理し、リスクや変更点を事前に把握・共有することで、プロジェクト全体の財務および運用の正確性を維持する

応募要件

• デジタル広告またはクリエイティブ制作における5年以上のクライアント対応経験
• デジタルプラットフォームおよびコンテンツ制作に対する強い関心・情熱
• 複数の優先事項を効率的に管理し、明確なドキュメント作成、進捗管理、円滑なプロジェクト遂行ができる能力
• 新しいテクノロジーに対する高い好奇心
• 技術面とビジネス面の両方を踏まえた提案資料（デッキ）を作成できるスキル
• クライアントやパートナーに対して自信を持ってチームを代表できるプレゼンテーション能力
• 英語および日本語での流暢なコミュニケーション能力

#LI-CX1

Description

Our Japan office is looking to hire a versatile Business Producer! As a Business Producer at Monks Tokyo, you have solid knowledge of the Digital Creative industry and an affinity with commercial landing pages, banners, video & still assets, film projects, television commercials, and digital content. You are someone who knows how to steward business relationships at the intersection of creativity and technology.

What you’ll do

• Your role is to make sure our clients are completely satisfied, our Inhouse teams of Monks knows what to do and we deliver great projects.
• You understand Video & Still production, landing pages, digital content creation, and e-Commerce, but if the conversation with the client becomes too substantive, you know it is time to invite the technical experts.
• You are results-driven and you enjoy building sustainable partnerships.
• You will help clients by immersing yourself in their industry and you will link the insights to your in-depth knowledge of platforms, content creation, and e-Commerce.
• You'll help review and define the scope for each project, ensuring proposals meet the client's brief, and business objectives, above anything else.
• You actively track project progress, maintaining full visibility on milestones, timelines, dependencies, and deliverables — ensuring the team stays aligned and nothing falls through the cracks.
• You keep a close eye on budget, hours, and scope, proactively flagging risks or changes to maintain financial and operational accuracy throughout the project lifecycle.

Experience you already have:

• You have 5+ years of client-facing experience in digital advertising or creative production and understand what it takes to deliver large, multi-channel digital projects.
• You quickly grasp business objectives and can define what success looks like from day one.
• You’re conceptually strong with a passion for digital platforms and content creation.
• You manage multiple priorities with ease — maintaining clear documentation, tracking milestones, and ensuring smooth delivery.
•  You’re proactive in identifying risks and driving cross-functional alignment.
• You stay curious about new technologies and understand them well enough to scope, quote and plan accurately.
• You think in partnerships, not one-off projects.
• You can create compelling decks and shape proposals from both technical and commercial angles.
• Your presentation skills allow you to represent the team confidently to clients and partners.
• You communicate fluently in English and Japanese.

#LI-CX1

Role Overview

As the Creative Director, you will lead the creative vision for one of the world’s most respected brands. Based in Tokyo, you will be the bridge between the clients local design philosophy and Monks’ global network of makers, coders, and AI specialists.

You aren't just directing "ads"; you are directing a global ecosystem of digital assets—from high-fidelity virtual production and generative AI content to interactive platform experiences. You will lead a borderless creative team, ensuring that every asset, whether produced in Buenos Aires, Hilversum, or Los Angeles is aligned to the clients brand. 

Key Responsibilities

1. AI-Driven Creative Innovation

• Maximize AI Workflows: Lead the implementation of Generative AI tools (Stable Diffusion, Midjourney, Adobe Firefly, and proprietary Monks tools) to accelerate asset creation without sacrificing brand integrity.
• Virtual & Real-time Production: Oversee the creation of high-end 3D/CGI assets and virtual photography, reducing the need for traditional shoots while increasing output volume.
• Future-Proofing: Continuously experiment with new tech to keep Monks at the forefront of the "Software Defined Mobility" era.

2. Global Creative Orchestration

• Borderless Leadership: Direct diverse creative teams across the globe, ensuring a "follow-the-sun" production model where creative quality remains world-class 24/7.
• Asset Scalability: Design creative frameworks that allow for massive scale—ensuring a global campaign concept can be localized into 50+ markets efficiently through smart templating and AI-assisted versioning.
• Quality Control: Maintain an uncompromising eye for detail, ensuring that global output respects the subtle nuances of the clients visual identity and local cultural sensibilities.

3. Client Representation & Strategic Storytelling

• The Face of Monks Creative: Act as the primary creative partner for the clients marketing and R&D teams in Japan. You must be able to present complex, tech-forward ideas with clarity and passion.
• Brand Translation: Translate the clients philosophy into modern digital narratives that resonate with younger, tech-savvy global audiences.
• Consultative Approach: Guide the client through the transition from traditional production models to AI-integrated workflows, building trust through transparency and excellence.

The Ideal Profile

• 10+ years of creative leadership, with a portfolio that shows a mix of "Big Idea" thinking and high-end digital execution.
• Strong experience using AI in your daily workflow. You understand how to prompt, how to train models on brand styles, and how to use AI to augment human creativity.
• Deep understanding of automotive aesthetics—lighting, movement, and the "heroic" nature of vehicle cinematography—is a massive plus.
• You are fluent in Japanese and English. You can navigate a boardroom in Aoyama just as easily as a Discord brainstorming session with a 3D artist in Berlin.
• You are comfortable discussing Unreal Engine, Unity, and API integrations alongside color palettes and typography.
• Experience working across automotive and tech clients is highly preferable 

#LI-CX1

The Okta Technical Account Management (TAM) Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. 

You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role. 

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyse trends, identify areas for improvement, and take action to optimise customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Familiarity with the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps, both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers

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Get to know Okta Okta is the World’s Identity Company. We enable everyone to safely use any technology—anywhere, on any device or app. The Okta Platform and Auth0 Platform enable secure and flexible access, authentication, and automation, transforming people's experience in the digital world and putting Identity at the heart of business security and growth.

At Okta, we welcome diverse perspectives and experiences. We aren't looking for someone who checks every single box. We are looking for lifelong learners and people who can make our team better with their unique experiences. Join our team! We are building a world where Identity belongs to you.

As a member of the Okta Japan SE team, the Senior Solutions Engineer for the Auth0 Platform will serve as a key technical and business advisor to customers and partners. Leveraging a passion for technology and deep expertise, you will plan, propose, and demonstrate how Auth0 solutions solve critical business challenges for stakeholders ranging from field practitioners to C-level executives throughout the sales cycle. Consequently, you will directly contribute to achieving quarterly and annual sales targets in Japan.

What you’ll be doing

• Collaborate with the sales team and related departments to act as an authority on technology and the Identity Security domain, ensuring customers fully understand the value and potential of the Auth0 Platform.
• Communicate the value of implementing Auth0 solutions to customers in various positions (practitioners, managers, C-level) and earn their trust.
• Serve as a primary technical resource, confidently responding to product functionality questions and detailed technical inquiries from customers, partners, and internal Auth0 teams.
• Drive knowledge sharing by contributing to and utilizing best practices and reusable assets, proactively elevating the expertise and efficiency of the entire SE team.
• Support customer Proof of Concepts (PoCs) to technically demonstrate that implementing Auth0’s identity solutions will deliver value to the customer.
• Participate as a presenter and demonstrator in online or offline events aimed at evangelizing Auth0.
• Lead less experienced sales representatives and SEs, contributing to constructive performance improvement of the entire team through appropriate feedback.

What you’ll bring to the role

• Experience in customer-facing roles as a Pre-sales SE or Technical Sales.
• Ability to build and maintain strong relationships of trust with customer technical staff and leaders throughout the sales process.
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Joy in spreading industry-leading solutions that benefit society.
• Enjoyment in collaborating with Okta’s expanding partner community in Japan and working with Pre-sales Engineers around the world.
• A desire to become a top-tier Solutions Engineer by refining pre-sales skills, not just product and authentication technology knowledge.

And extra credit if you have experience in any of the following!

• Pre-sales experience in an organization using sales methodologies such as SPIN, Solution Selling, or MEDDICC.
• Experience with Identity & Access Management (IAM), Single Sign-On (SSO), Security, or API-based solutions.
• Experience using at least one standard network security protocol (OAuth 2.0, OpenID Connect, SAML, LDAP, etc.).
• Knowledge/Experience with Cloud Platforms (AWS, GCP, Azure) and tools such as Kubernetes, Terraform, or Serverless environments.
• Hands-on development experience in one or more of the following areas: Web Development (JavaScript, HTML, Front-end frameworks), Mobile Development (iOS, Android), Backend Development (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
• Knowledge of modern technologies such as Generative AI, Intelligent Agents, and Conversational Bots.
• Understanding of core application security (Password Hashing, SSL/TLS, EAR, XSS, XSRF).
• Experience speaking at technical conferences/webinars or writing technical blogs.
• Experience working as a software developer.
• Experience communicating and working with overseas engineers in English.

What you can expect as an Okta employee

• Benefits
• Social Impact (Okta for Good)
• Okta's People, Connections, and Community

Okta builds a dynamic work environment by providing the best tools, technology, and benefits so that employees can work productively in an environment that suits their needs. Each organization has a unique way of working with flexibility and mobility so that every employee can be their most creative and successful self, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable legal requirements.

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