The Position

OPSWAT is now searching for Tier 1&2 Hybrid Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

We are interested in candidates based in Japan with Japanese as a primary language.

What You Will Be Doing

• Handle complex technical issues and escalated ones from Japanese partners/customers support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with the global Tier 1, Tier2 and Tier 3 support team well.

• In collaboration with the existing TAM (technical account manager)in Japan, we provide support to our customers in Japan.

• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT.
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor all inquiries from Japanese customers/partners and contribute to support process improvement.
• Get involved in professional services delivery.
• Get involved in other side projects and operations per request.

What We Need From You

• Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Spoken and written English skills are required.
• Good communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

If Would Be Nice If You Had

• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).

• Experience in Cloud Based Services (Azure, AWS, GCP).

• Knowledge of Sandbox and anti-malware products.

• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Woven by Toyota, Mobileye, TIER IV, Google, Siemens and other renowned companies. We are hiring our first new graduate class - want to learn more?

About the role

At Applied Intuition, you will:

• Design, build, and improve the tools, libraries, and frameworks for our engineering team
• Build and test scalable tools for deploying to various automotive and cloud platforms
• Optimize our compile/build times using tools like Bazel, CMake, Docker
• Improve software deployment and data collection frameworks
• Identify and solve bottlenecks within our software stack

We're looking for someone who has:

• 5+ years of relevant experience
• Fluency in both English and Japanese (written and verbal), with the ability to operate effectively in a bilingual business environment
• Experience working directly with customers 
• Some experience using Python, Go, Java, or Kotlin
• Experience with CI, build, and deployment technologies like Bazel, Buildkite, Docker, Kubernetes, and Jenkins, and comfortability with scripting for automation
• Experience with Linux and/or ARM systems
• Experience working with configuration management tools like Ansible and Terraform

Nice to have:

• Experience using C and C++
• Experience working in automotive or related industries
• Experience with deploying software on either public clouds (e.g., AWS) or on-premise clusters

Benefits and perks:

• Lunch and dinner allowance
• Equity (RSU) offering
• English / Japanese language allowance
• Company sponsored housing program
• Pension plan (確定拠出年金)

Ultra Tendency is a global data and AI consultancy with teams across Europe, Asia, and the Americas. As we continue expanding our presence in Japan, we are looking for a Senior Data Engineer – Databricks to join our growing Tokyo team and contribute to the development of scalable data platforms for international clients. 

In this role, you will work closely with engineers, data scientists, and architects to design and implement robust data solutions using modern cloud and data technologies. 

Competitive compensation will be provided in line with the Japanese technology market, based on experience and qualifications. 

YOUR RESPONSIBILITIES 

• Design, implement, and maintain scalable data pipelines using the Databricks Lakehouse Platform using technologies such as Apache Spark and Delta Lake. 
• Develop and optimize batch and streaming data workflows supporting analytics, machine learning, and business intelligence applications. 
• Collaborate with cross-functional teams to translate business and data requirements into reliable, production-ready data solutions. 
• Improve performance and cost efficiency of data processing workloads within the Databricks environment. 
• Support the implementation of best practices for data quality, governance, and security. 
• Contribute to knowledge sharing within the team and support the development of junior engineers. 

YOUR EXPERIENCE 

• Strong experience with Databricks and Apache Spark (PySpark, SQL or Scala). 
• Experience building data platforms on major cloud providers (AWS, Azure, or GCP). 
• Solid understanding of distributed data processing, data modeling, and performance optimization. 
• Experience with CI/CD pipelines and version control tools such as Git. 
• Familiarity with orchestration frameworks such as Airflow or Databricks Workflows. 
• Strong communication skills in English and Japanese for collaboration in an international environment. 
• A collaborative mindset and interest in building reliable, scalable data systems. 

WHAT WE OFFER 

• Competitive salary aligned with Japanese market standards. 
• Hybrid work options, combining office and remote work (candidates must be based in Japan). 
• The opportunity to collaborate with experienced colleagues in an international engineering environment. 
• Exposure to large-scale data and AI projects for global organizations. 
• Professional development opportunities, including certifications and continuous learning resources such as Udemy Business. 
• Regular feedback cycles and structured performance reviews to support your career development. 
• A collaborative culture that values knowledge sharing and long-term professional growth. 
• Team events and opportunities to connect with colleagues globally. 

Interested? 

We would be happy to hear from you. Please apply or reach out if you would like to learn more about the role and our team in Japan. 

Ultra Tendencyは、欧州、アジア、南北アメリカにチームを擁するグローバルなデータ／AIコンサルティング企業です。日本での事業拡大に伴い、成長中の東京チームに加わり、海外クライアント向けのスケーラブルなデータプラットフォーム開発に携わっていただくシニアデータエンジニア（Senior Data Engineer）– Databricksを募集しています。 

このポジションでは、エンジニア、データサイエンティスト、アーキテクトと密に連携し、最新のクラウド／データ技術を用いた堅牢なデータソリューションの設計・実装を担当していただきます。 

給与は、日本のテクノロジー市場水準を踏まえ、経験・スキルを考慮のうえ、競争力のある条件をご提示します。 

業務内容 

• Databricks Lakehouse Platform（Apache Spark、Delta Lakeを含む）を用いた、スケーラブルなデータパイプラインの設計、実装、保守を行っていただきます。 
• 分析、機械学習、ビジネスインテリジェンスの各アプリケーションを支える、バッチおよびストリーミングのデータワークフローを開発・最適化していただきます。 
• 部門横断のチームと連携し、ビジネス要件およびデータ要件を、信頼性が高く本番運用可能なデータソリューションへ落とし込んでいただきます。 
• Databricks環境におけるデータ処理ワークロードのパフォーマンスとコスト効率を改善していただきます。 
• データ品質、ガバナンス、セキュリティに関するベストプラクティスの導入を支援していただきます。 
• チーム内のナレッジ共有に貢献し、ジュニアエンジニアの育成を支援していただきます。 

応募資格 

• DatabricksおよびApache Spark（PySparkまたはScala）の実務経験 
• AWS、Azure、GCPなど主要クラウドプロバイダー上でのデータプラットフォーム構築経験 
• 分散データ処理、データモデリング、パフォーマンス最適化に関する確かな理解 
• Gitなどのバージョン管理ツールおよびCI/CDパイプラインの利用経験 
• AirflowやDatabricks Workflowsなどのオーケストレーションフレームワークに関する知識 
• 国際的な環境での協業に必要な英語・日本語の高いコミュニケーション能力 
• 信頼性と拡張性の高いデータシステムの構築に関心を持ち、協調的に業務へ取り組める姿勢 

待遇・福利厚生 

• 日本市場の水準に沿った競争力のある給与 
• ハイブリッド勤務制度（出社とリモートワークの併用。応募には日本在住が必要） 
• 国際的なエンジニアリング環境における、経験豊富なメンバーとの協業機会 
• グローバル企業向けの大規模データ／AIプロジェクトへの参画機会 
• 資格取得支援やUdemy Businessを含む継続学習リソースなどのプロフェッショナル育成支援 
• キャリア開発を支える定期的なフィードバックサイクルと体系的な評価制度 
• ナレッジ共有と長期的なプロフェッショナルとしての成長を重視する協働的な企業文化 
• チームイベントおよびグローバルな同僚と交流できる機会 

ご興味をお持ちの方へ 

ご興味をお持ちいただけましたら、ぜひご応募ください。ポジションや日本チームについて詳しくお知りになりたい場合も、お気軽にご連絡ください。