About Agoda 

Agoda is Asia’s leading and fastest growing online hotel reservation platform. Our success is driven by worldclass technology, a highly resilient IT infrastructure, and exceptional engineering talent. Information Technology is a core capability at Agoda, and an IT career here offers outstanding growth opportunities in a fastmoving, multicultural environment representing more than 74 nationalities. 

This role operates in a high impact, fast paced engineering environment, where innovation and deep technical expertise are essential. We continuously improve end-user experience through automation, proactive monitoring, and scalable enterprise solutions—while never forgetting to enjoy the journey. 

We are looking for an experienced Senior/Staff Systems Engineer to join our Bangkok-based team. This role serves as the final technical escalation point for complex, high-impact issues across endpoints and infrastructure. 

You will own the most challenging problems - driving deep into the root cause, working across teams and vendors to implement fixes and solutions. 

Key Responsibilities 

3rd Level (L3) Escalation & Advanced Troubleshooting 

• Act as the highest escalation point for unresolved 1st- and 2nd-level support cases. 

• Perform deep technical troubleshooting of complex OS and hardware issues, including:  

• Windows BSODs and driver issues. 

• Hardware level failures (audio, camera, networking, storage, thermal/throttling) 

• Root cause analysis and ensure findings result in long-term fixes, standards, or automation. 

• Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues. 

• Own critical incidents from identification through resolution and post incident review. 

Enterprise Endpoint Engineering & Management 

• Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris). 

• Design and maintain robust deployment, patching, compliance, and security baselines. 

• Enforce stability and performance standards across Windows fleets. 

Monitoring, Reliability & Proactive Engineering 

• Monitor endpoint health and performance using custom monitoring platforms. 

• Proactively identify trends, performance degradation, and systemic risks before user impact. 

• Design, enhance, and maintain desktop monitoring systems using:  

• Grafana 

• Telegraf 

• Open Telemetry (OTEL) Collector 

Automation, Tooling & Continuous Improvement 

• Develop automation and remediation solutions using PowerShell, Python, Bash, or similar. 

• Reduce manual effort by building self-healing and auto remediation mechanisms. 

• Improve support for workflows, escalation quality, diagnostics, and documentation. 

Technical Ownership 

• Mentor and coach 1st- and 2nd-level teams, raising overall technical maturity. 

• Provide guidance during outages or high severity incidents. 

• Take full ownership; you drive problems to resolution, not handoffs. 

What You’ll Need to Succeed 

Required 

Required 

• Bachelor's degree in computer science, Engineering, or equivalent experience. 

• 5+ years of hands-on experience supporting and engineering desktop and endpoint infrastructure. 

• Proven experience operating as a 3rd level escalation engineer. 

• Strong expertise in:  

• Windows internals in corporate environments 

• Advanced OS troubleshooting (BSODs, drivers, updates, performance issues) 

• Enterprise Endpoint Management platforms (ie.Intune, ConfigMgr, KACE, Altiris) 

• Excellent analytical, communication, and stakeholder management skills. 

• Strong sense of ownership, accountability, and customer focus. 

Nice to Have 

• Microsoft 365 Certified: Endpoint Administrator Associate (MD102) 

• Experience querying and analyzing data using SQL, PromQL, LogQL 

• Advanced scripting skills (PowerShell preferred; Python/Bash a plus) 

• Experience building or enhancing endpoint reliability or telemetry platforms 

Why Join Us? 

• Work on global-scale endpoint environments with real impact. 

• Operate as a true L3 engineering authority, not a ticket resolver. 

• Influence tooling, standards, automation, and architectural decisions. 

• Collaborate with worldclass engineers in a diverse, international environment. 

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Position Overview

The Data Platform Engineer is responsible for designing, building, and operating a cloud-native data platform built on Snowflake and public cloud infrastructure. This role owns the full lifecycle of the data platform — from cloud environment provisioning and data lake architecture to transformation pipelines, security enforcement, and data sharing — enabling reliable, governed, and scalable data access across the organization.

Key Responsibilities

• Provision and manage cloud environments including storage, networking, and IAM across public cloud platforms (AWS / GCP / Azure).

• Architect and administer Snowflake as the organization's unified Data Lake and Data Warehouse platform.

• Define and enforce Data Access Policies with encryption, IAM, and Snowflake network policies.

• Build and maintain dbt transformation models with Git-based version control across staging and production data layers.

• Define platform standards, and best practices for data ingestion, transformation, and consumption layers.

Required Skills & Experience

• Hands-on experience with at least one major public cloud platform (AWS, GCP, or Azure), covering storage, networking, and IAM.

• Strong Snowflake administration skills including RBAC design, Data Sharing, external tables, and Snowpark.

• Proficiency in dbt (Core or Cloud) for model development, testing, and documentation.

• Experience with Infrastructure-as-Code tooling such as Terraform for cloud resource provisioning.

• Experience with pipeline orchestration using Snowflake Scheduling, Apache Airflow, or equivalent tools. 

Scope of Ownership

• Responsible for the end-to-end design, provisioning, and operation of the cloud data platform — spanning raw ingestion zones through to curated, analytics-ready data layers — ensuring reliability, scalability, and cost efficiency across all environments.

• Maintains overall responsibility for the unified data warehouse and lake platform architecture, including performance tuning, resource management, cost governance, and the evolution of the platform as organizational data needs grow.

• Owns the transformation layer from design through to production, ensuring data models, testing frameworks, and documentation are accurate, consistent, and fit for consumption across all downstream use cases.

• Drives the definition and adoption of platform-wide standards covering data ingestion, transformation, and consumption patterns, and evaluates tooling and architectural decisions as the platform matures.

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Get to Know Our Team  

Fintech is one of the fastest growing areas in Agoda and we are rapidly expanding our tech team. We work closely with the finance business team and our Fintech product owners to reduce risk, drive efficiencies and move on new market opportunities in this exciting field. We have a wide range of projects from traditional finance to cutting-edge customer fintech. For example, reconciliation using Big Data technologies, growing and optimizing customer payments options, tax calculations in milli-second response times and a mesh of supplier payment options like virtual credit cards. It’s a hot field and the perfect mix of data engineering and backend engineering.   

The Opportunity  

In this role, you will not only develop robust backend systems but also architect and maintain scalable data pipelines and storage solutions that support complex data collection, processing, and analysis. Your dual expertise in backend and data engineering will play a crucial role in optimizing our financial technology solutions and driving informed business decisions through reliable data insights. 

In This Role, You’ll Get to  

• Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring  
• Design, develop and maintain platforms and data pipelines across fintech  
• Boost System Performance: build systems that are stable, scalable, and highly performant to meet the dynamic demands of the financial landscape 
• Write great code and help others write great code – mentor people in your team and wider  
• Collaborate with other teams and departments 
• Exceptional problem-solving skills coupled with a strategic mindset are essential. You possess the ability to adapt to new changes and the foresight to anticipate future needs. Leadership at Agoda isn’t just managing tasks but inspiring innovation and driving vision into reality
• Foster Cross-Functional Collaboration: work with diverse teams to drive forward product and technology goals 
• Shape our future team: Play a pivotal role in recruiting and onboarding exceptional talent

What You’ll Need to Succeed  

• 8+ years of experience with strong proficiency in Java, Kotlin, Scala, or C# with a proven track record of developing high-performance applications in production settings. Insightful experience with big data technologies like Hadoop, real-time processing frameworks (e.g., Apache Spark), and advanced knowledge of SQL and data architecture
• Thinks in systems: their edge cases, failure modes, and life cycles
• Uses a metrics driven approach and can make informed decisions using data
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills
• Experience with Scrum/Agile development methodologies
• Excellent verbal and written English communication skills
• Experience with operational excellence and a deep understanding of metrics, alarms and dashboards

It’s Great If You Have  

• Experience working in a modern FinTech or Payments organization
• Domain knowledge in any of these areas: financial reconciliation, financial reporting, tax, payout methods like virtual credit cards or customer payments
• Hands-on experience working with technologies like Spark for data processing, ETLs for data pipelines and queueing systems (Kafka, RabbitMQ)
• Core engineering infrastructure tools like GitLab for source control and Continuous Integration, Kubernetes
• Experience developing, maintaining and debugging large-scale distributed systems 
• Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved 

This position is based in Bangkok, Thailand (Relocation Provided)

#Bengaluru #Hyderabad #Gurgaon #SouthKorea #Berlin #London #Pakistan #Pune #SanFrancisco #SanJose #Seattle #TelAviv #Jakarta #Colombia #NewYork #Vietnam #Russia #Madrid #SaoPaulo #Noida #Toronto #Chennai #Singapore #Ukraine #UAE #Sunnyvale #BuenosAires #Austin #Barcelona #Nigeria #Mumbai #Paris #Egypt #Stockholm #Amsterdam #Romania #Serbia #NewDelhi #MountainView #Chile #Warsaw #Sydney #Bangladesh #Peru #SantaClara #Chicago #Gurgaon #Munich #Montreal #Bangkok #Tallinn #Vilnius #Riga #Dublin #IT #ENG #5   

Get To Know Our Team:

We’re building and operating Agoda’s high‑performance analytics platform that powers BI and product decisioning at scale. Our team partners closely with Data Engineering, BI, and Product to deliver governed, reliable, and cost‑efficient analytical data services. We work hands-on with distributed systems in production, with strong engineering ownership (SLOs, observability, incident response) and the opportunity to contribute back to open source.

The Opportunity:

This role is for an experienced backend engineer to design, build, and operate our StarRocks-based analytics platform. You’ll drive scalable, low‑latency analytical services with high concurrency and sub‑second query performance, while extending StarRocks capabilities and improving platform reliability and efficiency. The scope is open from Senior through Principal, depending on impact and leadership.

What You’ll Do:

• Design, implement, and operate StarRocks clusters to support high concurrency and sub‑second analytical queries at scale.
• Plan and execute StarRocks upgrades and patch rollouts with minimal downtime (canary/blue‑green), including compatibility validation, regression testing, and rollback plans.
• Develop features, extensions, and performance improvements to increase StarRocks stability and throughput; contribute upstream when broadly useful.
• Build backend services and tooling around StarRocks for ingestion, connectors, governance, and observability.
• Optimize query performance using materialized views, partitioning, statistics, and resource groups; make cost/performance trade‑offs.
• Implement multi‑tenant controls, RBAC, auditing, and data protection to ensure governed access.
• Automate operations (provisioning, autoscaling, backup/restore, upgrades) using Kubernetes and Infrastructure as Code.
• Collaborate with Data Engineering, BI, and Product on data modeling and semantic layers.
• Define and monitor SLOs, build dashboards, participate in on‑call rotations, and lead performance/reliability incident response.

Required Qualifications:

• 6+ years of backend engineering and/or distributed systems experience (or equivalent impact).
• Expert proficiency in modern C++ (C++17/20), especially for performance‑critical systems (concurrency, memory management, templates, profiling).
• Strong foundations in algorithms, concurrency, networking, and Linux systems.
• Hands-on experience with at least one MPP/OLAP system such as StarRocks, ClickHouse, Presto/Trino, Druid, Pinot, Doris, Impala, etc.
• Practical expertise in query tuning and columnar analytics concepts (e.g., vectorized execution, statistics, cost-based optimization).
• Proven experience operating distributed systems in production (monitoring, alerting, incident response, capacity planning).
• Experience with containers and orchestration (Docker, Kubernetes) and Infrastructure as Code (Terraform/Helm/Ansible).
• Strong communication skills and ability to partner effectively across platform, BI, and infrastructure teams.

Preferred Qualifications:

• Direct experience with StarRocks internals (FE/BE), materialized views, tablet management, and Lakehouse/Iceberg integration.
• Contributions to open-source OLAP/DBMS projects (StarRocks or related ecosystems).
• Experience building streaming ingestion (Kafka, Flink) and batch ingestion (Spark) into OLAP stores.
• Knowledge of data governance, security, and compliance for analytics platforms.
• Familiarity with cloud object storage and Lakehouse table formats (Iceberg, Delta, Hudi) and S3/GCS-compatible storage.
• Deep performance tuning experience (profilers, SIMD/vectorization, CPU/memory optimization).

#Bangkok #Thailand

This position is based in Bangkok, Thailand. (Relocation support is provided)

Get to Know Our Team 

The Data department oversees Agoda’s data-related platform and infrastructure capabilities, enabling the company to make better decisions and operate reliably at scale. Our goal is to empower teams across Agoda through resilient, secure, and high-performing systems that support development, deployment, and operations across a complex technology landscape. 

Within the department, the platform engineering team is responsible for building and operating critical infrastructure that powers Agoda’s private cloud environment. This includes large-scale Kubernetes platforms across multiple data centers, continuous delivery capabilities, service-to-service connectivity, observability, secrets management, and foundational security controls. We work closely with engineering, security, and infrastructure partners to ensure our platforms are secure, scalable, and easy to use. 

As Agoda continues to evolve its platform capabilities, we are also expanding our focus to Platform Identity Access Management (PIAM) — a strategic initiative that will strengthen authentication and authorization across Kubernetes, virtual machines, bare metal servers, laptops, and mobile devices. This work will play a key role in improving platform security, compliance, and operational consistency across the organization. 

The Opportunity 

As a Senior Lead Engineer, you will drive the architecture, implementation, and operational excellence of Agoda’s private cloud platform while leading strategic initiatives that improve scalability, reliability, security, and delivery velocity across the Data department. 

This role is ideal for a highly experienced and deeply hands-on platform engineering leader who thrives on solving complex distributed systems challenges at scale. You will provide technical leadership across large multi-cluster Kubernetes environments, improve deployment and observability capabilities, strengthen secrets and key management practices, and lead Agoda’s Platform Identity Access Management (PIAM) initiative from early architecture through implementation. 

This is a senior individual contributor role with significant technical ownership. While you will influence engineering standards and support other engineers, the role is strongly execution-focused and requires substantial hands-on contribution in design, coding, automation, and operational problem solving. 

You will work closely with developers, platform teams, security stakeholders, and engineering leaders to shape the future of Agoda’s infrastructure platform and enable teams to build and operate securely and efficiently. 

In This Role, You’ll Get To 

• Design, lead, and evolve Agoda’s private cloud platform architecture across multiple data centers, with a strong focus on scalability, resilience, performance, and operational excellence. 

• Lead the operation and continuous improvement of large-scale Kubernetes environments spanning multiple clusters and regions. 

• Drive architectural decisions around cluster networking, service communication, and platform reliability in high-demand distributed environments. 

• Contribute directly to the implementation of platform capabilities through hands-on coding, automation, and system design. 

• Improve continuous delivery and deployment capabilities to enable reliable, low-friction software releases from source control to production. 

• Support and enhance progressive delivery practices such as canary rollouts, deployment health monitoring, and uptime protection. 

• Lead the adoption and evolution of service mesh capabilities, including traffic management, service connectivity, and platform observability. 

• Define and improve secrets and key management practices using platforms such as HashiCorp Vault, AWS SSM, and KMS, ensuring strong security and audit readiness. 

• Drive compliance-aligned infrastructure capabilities to support internal controls, audit requirements, and future financial-grade security expectations. 

• Lead the design and execution of Agoda’s Platform Identity Access Management (PIAM) initiative, expanding identity and access controls beyond Kubernetes to cover VMs, bare metal infrastructure, laptops, mobile devices, and other platform connections. 

• Partner with security, infrastructure, and engineering stakeholders to gather requirements, define architecture, and develop a roadmap for PIAM implementation. 

• Solve complex technical challenges across platform engineering, infrastructure automation, distributed systems, security, and reliability. 

• Set a high technical bar through strong engineering judgment, code quality, system design, and operational excellence. 

• Capture, document, and share best practices to improve platform consistency, maintainability, and engineering effectiveness. 

What You’ll Need to Succeed 

• Extensive experience in platform engineering, infrastructure engineering, site reliability engineering, or DevOps roles in large-scale production environments. 

• Proven experience in senior, staff, principal, or equivalent technical leadership roles with significant system ownership and architectural responsibility. 

• Strong hands-on expertise with Kubernetes and containerized platforms, including operating multi-cluster or multi-region environments at scale. 

• Strong software engineering ability with hands-on coding experience in Golang; proficiency in Python, Bash, or Shell scripting is also highly valuable. 

• Proven ability to design, build, and operate robust platform systems through code, not only through architecture or coordination. 

• Strong experience designing, building, and operating complex distributed systems with high reliability and performance requirements. 

• Strong understanding of networking, service-to-service communication, and infrastructure architecture in large distributed environments. 

• Experience leading and improving continuous delivery / CI/CD capabilities and deployment workflows for engineering organizations. 

• Hands-on experience with service mesh technologies such as Istio, and a solid understanding of traffic management and platform observability patterns. 

• Strong experience with secret management, encryption, and platform security controls, including technologies such as HashiCorp Vault, AWS SSM, and KMS or equivalent solutions. 

• Experience working with compliance, audit, or security-sensitive infrastructure requirements. 

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Get to Know Our Team

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity

We are looking for candidates with a passion for corporate technology and experience in Identity and Access Management (IAM) to join our team in Bangkok. This role offers excellent growth opportunities in a multicultural environment. 

Responsibilities:

- Support business access requirements on multiple systems. 

- Resolve day-to-day issues assigned to the GSD Operations team. 

- Design, implement, and manage user access controls and permissions. 

- Oversee the user provisioning lifecycle in the company 

- Automate identity and roles provisioning and de-provisioning processes. 

- Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models. 

- Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA. 

- Take on long-term projects in addition to daily tasks, allowing for growth and development. 

- Make quick decisions, implement standards, and best practices to improve support processes. 

Requirements:

- Fluent in English. 

- Enthusiastic team player. 

- Critical thinker – likes to challenge and ask questions 

- Minimum 4 years of experience in IT Helpdesk, IT Operations support, or as an IAM Analyst. 

- Background in “no code” automations and working with APIs. 

- Solid knowledge of SQL Database Server and query commands. 

- Good knowledge of Okta or similar Identity Providers (IDP). 

- Good knowledge of Active Directory management tools, Exchange, and SharePoint. 

- Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365. 

- Customer service-minded with great communication and interpersonal skills. 

- Strong organizational and time management skills, analytical skills, attention to detail, and accuracy. 

- Must demonstrate ownership and be both proactive and reactive. 

Get to Know our Team:  

The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. 

The Opportunity: 

We are looking for key contributors to our industry leading iOS app.  You'll be working on a product that has evolved tremendously over the past few years to become a global market leader - but still has a lot of room to grow.   

You’ll be using the most current technologies and best practices to accomplish our goals. Our typical day involves the creation of new end to end systems, building advanced architectures, creation of new features on our high uptime / frequently published App, development of fast and reliable automated testing systems and working in a culture that is always looking to improve our quality, tools, and efficiency.  

In this Role, you get to do :  

• Designing, developing, and maintaining iOS applications, that integrate with the platform's core services and APIs  

• Working closely with designers, product managers, and other developers to define requirements, design features, and deliver a cohesive user experience  

• Establishing and enforcing best practices for app testing and quality assurance  

• Identifying and implementing opportunities for optimization across the technology stack, focusing on cost, efficiency, velocity & dev happiness  

• Enabling impactful collaboration and cross-team projects on big projects, making a dent in the quality of our services, code & architecture  

• Providing thoughtful feedback, nurture an inclusive engineering environment, and champion engineering fundamentals. Bring out the best from your fellow engineers.  
• Exhibiting technical leadership throughout the broader organization, conveying complex technical trade-offs to non-techies such as business owners & C-suite executives.  

What you'll Need to Succeed:  

• Minimum of 8 years of experience in engineering roles. 

• Proficient in iOS native development (Swift, Objective-C) and cross-platform programming languages (Dart, JavaScript) 

• Proven hands-on experience with owning production services with significant impact on design, development, deployment, monitoring & evolution  

• Curiosity, staying on the cutting-edge of technological improvements and open-source advancement.  

• Advanced proficiency in modern App development frameworks and architectural choices  

• Highly skilled in modern mobile and server-side coding and design practices, such as MVVM, MVP, VIPER, SOLID principles, and TDD 

• Advanced understanding of cross-platform technology usage in mobile App development like React Native, Web-views, flutter etc. 

• Practical experience with Agile methodologies, analytics, A/B testing, and GIT Flow. 

• Deep understanding of app development challenges and solutions 

• Expert-level knowledge of testing methodologies, tools, and best practices 

• Proven track record of optimizing applications for better performance  

• Strong understanding of security and accessibility standards  

• Demonstrates strong research skills and sound decision-making on complex projects  

• Equally effective working independently or collaboratively within a team 

• Strong communication skills, with the ability to explain complex technical details to stakeholders at all levels.  
• Bachelor's degree in Computer Science, Engineering, or a related field. 

It's Great if you have: 

• Experience in multiple platforms including iOS, Android, Web, and API services 
• Have worked on an App or Internet company that is at scale with large numbers of users and transactions per second 
• Have experience in a data driven company with experience analyzing and working with Big Data 
• Lead teams and greenfield projects solving large system problems 
• Worked on global projects serving world markets with distributed data centers and localization of the front end and data 

This position is based in Bangkok, Thailand (Relocation Provided)

Get To Know Our Team:

• The BI‑Infra organization owns Agoda’s core data warehouse architecture and operates the platforms that power analytics and BI across the company (e.g., SQL Server DW, SSAS, Vertica, StarRocks, Hadoop, Superset, Metabase, Tableau, Power BI Report Server). Our mission is to maximize system uptime and provide the best possible data and visualization experience to Agoda users. 

• The BI‑Infra DBA sub‑team focuses on database and BI platform reliability, performance, and cost efficiency — designing and operating scalable OLAP engines, tuning workloads, defining SLIs/SLOs, and partnering with BI and product teams to keep critical analytics systems healthy at scale. 

The Opportunity:

We are looking for a Senior/Staff Data Platform Engineer (BI Infra DBA) to lead the technical direction and operations of our analytics database and BI platforms (StarRocks as the primary analytics engine, Vertica, SQL Server DW, visualization backends, and related services). You will: 

• Own critical database and BI infrastructure end‑to‑end — architecture, performance, reliability, and security. 

• Lead multi‑team initiatives such as expanding StarRocks adoption and leading sql server datawarehouse migration, and major upgrades of visualization/BI tools. 

• Set engineering and operational standards for how we design, deploy, and monitor our BI data platforms, acting as the technical point of contact for BI‑Infra DBA 

What You’ll Do:

• Design and evolve Agoda’s BI data warehouse architecture across SQL Server DW, Vertica, StarRocks, and related services, focusing on availability, scalability, and cost efficiency. 

• Lead migration and modernization projects such as: 

  • Migrating workloads off MSSQL DW to more sustainable platforms (Production standby, data lake, StarRocks, etc.). 

  • Decommissioning legacy components as part of the long‑term DW strategy. 

• Define and implement data and query engine standards (indexing/partitioning patterns, materialized views, retention strategies, governance and access patterns) for BI platforms. 

• Define SLIs/SLOs for key services (StarRocks, Vertica, Tableau, Superset/Metabase, MSSQL DW) and ensure they are instrumented, monitored, and reviewed regularly. 

• Lead incident response for BI‑Infra DBA‑owned platforms: diagnose cross‑system issues (Query Engine - Database, VIz tools, Compute, Storage, Network), post‑mortem/root‑cause analysis, and follow‑up improvements. 

• Partner with BI‑Infra Ops/Dev/Viz and DBDev/DBOps on end‑to‑end reliability — from ingestion pipelines to visualization queries and user traffic patterns. 

• Perform deep query and workload tuning for high‑impact systems (e.g., finance, supply, whitelabel analytics, experimentation, DQ), reducing CPU/memory/IO and improving latency at scale. 

• Optimize resource consumption and license/capacity planning for Query Engine – Database and BI tools. 

• Collaborate with infra and product teams to evaluate and adopt new query engines / database technologies where they materially improve reliability, performance, or cost. 

• Own upgrade and patching strategies for database and BI stacks (OS, engine, drivers), using canary/blue‑green and rollback plans to minimize downtime. 

• Improve and extend CI/CD and deployment automation for database objects, jobs, and configuration (GitLab, AWX/Ansible, ArgoCD, etc.). 

• Build and maintain observability for BI-Infra DBA services (Grafana, Prometheus/SLO dashboards, alerting, Hedwig/NOC integrations) to detect and act on issues proactively. 

• Implement and maintain secure access patterns for DW and BI platforms (service accounts, RBAC, gMSA, password rotation, SSO/OKTA integration, DR strategy). 

• Partner with security and data governance teams to remediate vulnerabilities within SLAs, enforce data residency constraints, and ensure that upcoming workloads (e.g., whitelabels) are compliant by design. 

• Act as technical lead for BI‑Infra DBA initiatives, collaborating closely with BI‑Infra Ops/Dev/Viz, Database Operation/Development, Infra, and BI product teams. 

• Mentor and coach junior engineers on database performance, reliability, and platform engineering best practices; help raise the bar for design reviews, runbooks, and incident hygiene. 

• Contribute to knowledge sharing - Documents [Confluence, Agoda Internal Document Framework], internal talks, runbooks and help shape the technical roadmap for BI‑Infra DBA. 

Required Qualifications:

• 5+ years of experience in data engineering / database engineering / DBA / platform engineering, with at least several years owning production OLAP/BI databases at scale. 

• Strong expertise with StarRocks (or similar modern MPP / columnar systems such as Vertica, ClickHouse, Presto/Trino, Druid, Doris, Impala) and solid SQL Server experience, including: 

  • Query execution internals and tuning (plans, statistics, partitioning, indexing, materialized views). 

  • Capacity planning, storage layout, and backup/restore. 

• Proven experience operating mission‑critical database or BI services in production: 

  • On‑call incident response, debugging across layers, and post‑mortem/root‑cause analysis. 

  • Designing and maintaining SLIs/SLOs, dashboards, and alerting for latency/availability/error budgets. 

• Solid understanding of data warehouse and ETL concepts (core DW tables like Fact-Dimension, MSSQL Replication/CDC, Staging patterns, data freshness & consistency, DQ processes). 

• Hands‑on experience with Linux and Windows in production environments (patching, hardening, troubleshooting resource issues). 

• Experience with infrastructure automation and CI/CD: 

  • Pipelines and deployment automation (GitLab CI, Ansible/AWX, ArgoCD, or similar). 

  • Git‑based workflows for database objects. 

• Strong communication and collaboration skills: 

  • Able to represent BI‑Infra DBA as the technical point of contact in cross‑team design and incident discussions at IC4 level. 

  • Comfortable explaining complex trade‑offs to both technical and non‑technical stakeholders. 

Preferred Qualifications:

• Experience with StarRocks or similar modern OLAP engines, including: 

  • Designing schemas and materialized views for BI workloads. 

  • Operating clusters across multiple environments (DR, performance/capacity testing, cost tuning). 

• Hands‑on work with Superset, Metabase, Tableau, Power BI Report Server as data consumers — understanding how visualization patterns translate into backend workload and SLOs. 

• Exposure to Hadoop / Data Lakehouse ecosystems (e.g., Impala, Spark, Hive) and strategies for moving workloads from DW to lake/next‑gen engines. 

• Experience with observability stacks (Prometheus, Grafana, Hedwig/NOC dashboards and alerting), SRE practices, and especially using AI/LLM-based tools to help with log analysis, anomaly detection, or auto-remediation for database/BI engines — this will be a strong plus. 

• Prior technical leadership at IC4 level or equivalent, driving multi‑quarter cross‑team projects and raising engineering standards for reliability, performance, and maintainability. 

Get to Know Our Team

This role is part of Agoda’s Display & App Marketing engineering team, focused on building and improving large-scale systems that power paid marketing across global advertising channels, including Display Ads and App Install campaigns.

Our systems handle high-volume hotel feeds (price, availability, content), image processing for advertisements, advertising platform integrations (Google Ads, Meta, etc.), and data pipelines that support experimentation and optimization.

You will work closely with Marketing, Product, and Data teams to deliver reliable, efficient, and scalable engineering solutions, with strong exposure to marketing strategy, experimentation, and real business impact. The team is growing and evolving, giving you the opportunity to shape systems and ways of working end-to-end—from design and implementation to operational excellence at global scale.

In this Role, you will get to

1. Design, build, and operate backend services and data pipelines that support performance marketing use cases, including hotel feeds, ad platform integrations, and experiment data
2. Contribute to technical design discussions and drive implementation of production systems running at scale
3. Take part in the full development lifecycle: design, implementation, testing, deployment, and production support

4. Proactively identify and improve system reliability, scalability, data quality, and operational efficiency
5 Write clear, maintainable code and actively participate in code reviews and technical discussions
6. Collaborate with Product, Marketing, and other Engineering teams to clarify requirements and deliver effective solutions
7. Support and improve the team’s engineering standards, including CI/CD, monitoring, and documentation
8. Make technical trade-offs across performance, quality, and cost
9. Participate in hiring, onboarding, and knowledge sharing, in line with your experience and interests

What You’ll need to Succeed

1. Bachelor’s degree in computer science, Engineering, or a related field (or equivalent practical experience)8+ years of experience, with a focus on backend and/or data engineering
2. Strong proficiency in Scala (preferred) or another JVM language (e.g. Java, Kotlin)
3. Strong proficiency in SQL
4. Experience building and operating data processing and pipeline systems, e.g. Spark, Kafka, workflow orchestration tools
5. Experience with messaging and asynchronous systems (e.g. RabbitMQ, Kafka)
6. Demonstrated track record of driving architectural decisions and improving team-level engineering metrics and system reliability
7. Ability to lead incident response: identify root cause, drive resolution, and communicate clearly
8. Experience working in Agile, cross-functional teams
9. Strong English communication skills, written and verbal
10. An engineering-driven mindset with strong analytical, problem-solving, and systems-thinking abilities
11. Experience mentoring and coaching engineers, with a genuine interest in helping others grow

It's great if you have

1. Deep experience with Spark-based distributed data pipelines, including performance tuning and query plan optimization
2. Experience integrating with external APIs or third-party platforms at scale (e.g. Google Ads, Meta), with familiarity in advertising, marketing, or experimentation systems
3. Experience identifying, monitoring, and addressing data quality risks in production, supported by observability and monitoring tooling (e.g. Grafana, Prometheus)
4. Experience with CI/CD pipelines and modern DevOps practices
5. A track record of cross-team technical influence — creating reusable patterns or frameworks, and shaping engineering standards beyond your immediate team

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Shape the Future of Frontend at Agoda as a Staff Software Engineer in Bangkok

Are you a visionary Front-End architect seeking a new adventure? Lead Agoda’s front end transformation and drive seamless experiences for millions. Join our multilingual, multicultural engineering team in Bangkok and make a global mark—with world-class relocation and family support.

Why Agoda & Why Bangkok?

• Global Engineering, Global Impact: Join a high-energy, international team driving innovation across regions.
• Vibrant Bangkok HQ: Work in a tech-centric city with a thriving expat community, beautiful culture, and world-famous cuisine.
• English-First: Work and collaborate in English—no Thai required!

Your Role & Impact

• Spearhead architecture and system design of Agoda’s next-gen front end systems
• Drive best-in-class performance, accessibility, and usability
• Mentor and subject-matter-expert for the FE engineering team
• Influence stakeholders in the Product and Business teams
• Set technical standards and ensure scalability

What You’ll Bring

• 8+ years’ experience building and leading rich web applications at scale
• Deep mastery of JavaScript/TypeScript and modern frameworks (React, Next, Vue)
• Portfolio of building robust, high-performance SPA/SSR front ends and core web vitals
• Strong background in team leadership, system design, and stakeholder influence
• Bonus: Experience with A/B experimentation, international exposure, or travel/e-commerce products

 What We Offer

• Premium Relocation & Expat Support:
• Visa, flight & moving package for you and family
• Temporary housing, settling-in help, and expat community onboarding
• Spousal/partner and family adaptation support
• Unique Agoda Perks:
• International healthcare benefits
• Hybrid remote/Bangkok HQ model
• Learning and development budget, hackathons, and internal tech communities

Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok: https://careersatagoda.com/agodans-in-bangkok/

Agoda’s Engineering Blog: https://medium.com/agoda-engineering

Our Opportunity: 

As our Staff Front-End Engineer, you will design and build AI-driven chat experiences that power Agoda’s AI Assistant, trip planning and discovery, customer support flows, and proactive recommendations. You’ll work closely with engineers, data scientists, and product managers to define, build, and scale the next generation of AI solutions that make travel planning more intuitive, personalized, and effortless for millions of customers worldwide. 

We’re looking for a visionary Front-End architect with a strong hands-on mentality — integrating innovative AI capabilities and rapidly validating ideas through experimentation. You will create measurable impact on traveler experience and business outcomes, while upholding Agoda’s standards for privacy, reliability, and the responsible use of AI. 

Why Agoda & Why Bangkok? 

• Global Engineering, Global Impact: Join a high-energy, multilingual and multicultural engineering team in Bangkok driving innovation across regions.
• Vibrant Bangkok HQ: Work in a tech-centric city with a thriving expat community, beautiful culture, and world-famous cuisine.
• English-First: Work and collaborate in English—no Thai required!
• World-class relocation and family support are offered. 

Your Role & Impact

• Spearhead architecture and system design of Agoda’s next-gen front end systems
• Drive best-in-class performance, accessibility, and usability
• Mentor and subject-matter-expert for the FE engineering team
• Influence stakeholders in the Product and Business teams
• Set technical standards and ensure scalability

What You’ll Bring

• 8+ years’ experience building and leading rich web applications at scale
• Deep mastery of JavaScript/TypeScript and modern frameworks (React, Next, Vue)
• Portfolio of building robust, high-performance SPA/SSR front ends and core web vitals
• Strong background in team leadership, system design, and stakeholder influence
• Bonus: Experience with A/B experimentation, international exposure, or travel/e-commerce products

 What We Offer

• Premium Relocation & Expat Support:
• Visa, flight & moving package for you and family
• Temporary housing, settling-in help, and expat community onboarding
• Spousal/partner and family adaptation support
• Unique Agoda Perks:
• International healthcare benefits
• Hybrid remote/Bangkok HQ model
• Learning and development budget, hackathons, and internal tech communities

Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok: https://careersatagoda.com/agodans-in-bangkok/

Agoda’s Engineering Blog: https://medium.com/agoda-engineering

Get to Know our Team: Agoda’s front-end teams focus on various product aspects including accommodations, flights, and payments. We build localized, optimized user experiences globally across mobile websites, native apps, and desktop sites, fostering innovation and constant improvement through data-driven practices. 

The Opportunity: As a Lead Software Engineer (Front End) at Agoda, you will drive the technological evolution of our front-end systems. You will be responsible for architecting, implementing, and optimizing user interfaces that enhance the user experience for millions of travelers worldwide. This position requires a deep understanding of front-end development principles, a passion for crafting exceptional user experiences, and expertise in various front-end technologies. 

In this role, you’ll get to: 

• Lead the design and development of highly distributed, large-scale front-end applications. 

• Drive collaboration with product managers, product designers, and engineers to design, implement, and improve scalable applications and services. 

• Serve as a front-end expert on large-scale projects, providing technical guidance and mentorship. 

• Hands-on development of proof of concepts and evaluation of new technologies. 

• Implement technical, strategic decisions in cross-functional teams. 

• Leading in building a culture that optimizes applications using best practices for performance. 

• Maintaining coding standards and staying up-to-date to industry and technology development. 

• Part of strategic discussion relating to Agoda's future technology directions and development practices. 

• Contribute to the professional development of the team. 

What you’ll Need to Succeed: 

• 12+ years of software development experience in building large scale web application, with a minimum of 3 years in a Tech Lead role. 

• Proven experience designing, building, improving, and operating high-performance, scalable front-end systems. 

• Extensive experience with client-side technologies & modern frameworks (e.g., Javascript, Typescript, React). 

• Eager to work in multiple programming languages and frameworks, constantly striving to raise technical excellence. 

• Experience mentoring and growing Senior and Staff engineers through thorough and convincing communication. 

• Provides technical direction within and across groups by leading projects and building systems with company-wide impact. 

• Strong understanding of the business and how their systems impact the bottom line; able to redirect the team based on business priorities. 

• Constantly read and learn, moving Agoda forward technically, influencing other teams, and proactively improving others. 

It’s great if you have: 

• Knowledge of physical architecture at scale, building resilience and highly available solutions. 

• Strong experience in all aspects of client-side performance optimization. 

• Proficiency in modern coding and design practices. For example, Clean Code, SOLID principals, and TDD. 

• Knowledge of back-end technologies and how they integrate with front-end systems. 
   

This position is based in Bangkok, Thailand (Relocation Provided)

Get to Know our Team​ 

In Agoda’s Back-End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. We employ state-of-the-art CI/CD and testing techniques to ensure everything works without downtime. Our systems are self-healing, responding gracefully to extreme loads or unexpected input. We use modern languages like Kotlin and Scala, Data technologies Kafka, Spark, MLflow, Kubeflow, VastStorage, StarRocks and agile development practices. Most importantly, we hire great people from around the world and empower them to be successful.​ 

​The Opportunity​ 

Agoda Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.​ 

​What You’ll Need to Succeed​ 

• 10+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin, C#, Go or relevant modern programming languages.​ 

• Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other).​ 

• Ability to direct significant company-wide projects and sets technical vision.​ 

• Good command of the English language.​ 

• Deeply involved in making architectural decisions, setting the standard and direction for the team.​ 

• Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality.​ 

• Passion for software development and continuous improvement of your knowledge and skills.​ 

It’s Great if You Have​ 

• Knowledge in NoSQL, Queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), and Play framework.​ 

This position is based in Bangkok, Thailand (Relocation Provided)

#Bangkok #Berlin #Delhi #NewDelhi #Vancouver #Bengaluru #Hyderabad #Gurgaon #Jakarta #Johannesburg #Bali #Toronto #London #Amsterdam #oslo #Pune #Chennai #Singapore #Bangladesh

 #IT #ENG #5