WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients.  If this sounds exciting to you, let’s chat! 

Solution Architect

You are the architectural conscience of the platform and the technical translator at the front of every client engagement. Half your week is inside the product — reviewing ADRs, holding integration patterns coherent, and partnering with the data architect and senior dev to keep the architecture honest. The other half is in front of clients — taking real operational complexity and turning it into platform configurations the system can actually execute. You are not a slide architect. You write decisions down, defend them with reasons, and change them when the reasons change. This role only works if you genuinely enjoy both sides. The leverage is in the loop between them — what we learn in deployments shapes the platform, and what the platform enforces shapes how we deploy. You will sit in our headquarters in Dallas, TX on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays. 

What experience should you have:

• 10+ years of software engineering experience, with at least 4 explicitly accountable for system architecture — Principal Engineer, Staff Engineer, Solution Architect, or equivalent.
• Production experience with multi-tenant SaaS at meaningful scale. You have personally owned tenant isolation decisions and understand the difference between "we have a tenant_id column" and a defensible isolation model.
• Deep experience with event-driven or event-sourced systems in production. You have opinions about idempotency, schema evolution, and the cost of getting either wrong.
• Working fluency in the modern TypeScript/Node ecosystem (NestJS, Next.js, Drizzle, Zod, Postgres, Kafka/Redpanda, Temporal or comparable). You can read the codebase, make changes when it matters, and produce durable architecture artifacts — ADRs, RFCs, decision documents — that someone six months from now can act on.
• Direct experience leading rooms of senior client or executive stakeholders — consulting, enterprise customer engineering, field architecture, or technical pre-sales. You can translate "the engagement is slipping" into a technical control loop and back again.

Nice to have: 

• Background in professional services, agency operations, or management consulting — you understand engagement economics from the inside.
• Observability experience (OpenTelemetry, distributed tracing) at a depth that lets you design for it, not just consume it.
• Architecture decisions on AI-native or LLM-integrated systems — model gateways, agent orchestration, prompt versioning, or evaluation pipelines.
• Experience in compliance-conscious environments (SOC 2, HIPAA, GDPR) where audit trails and data residency are first-class concerns.
• Public writing, conference talks, or open-source contributions that show how you think.

What you’ll be doing in this role:

• Own the architectural coherence of the platform, ADR backlog, architecture reviews, system shape diagrams, the canonical event envelope, the tenant isolation model. You hold the line on invariants and write down why.
• Define integration patterns for every external system, identity providers, CRMs, project tools, communication systems, AI providers. You decide how we connect, not just whether.
• Build and own client deployment patterns, repeatable playbooks from "first connector" to "first signal" to "first governed action." You author them, run the first few personally, and abstract them into reusable configurations as you go.
• Lead pre-deployment architecture sessions with client technical teams, translating their identity infrastructure, data model, permissions, and compliance posture into a deployment plan the build team can execute.
• Carry the technical narrative externally. You can sit across from a client CTO, walk them through the architecture, defend it under pressure, and adjust where the pressure is legitimate.
• Mentor the founding engineering team on architectural reasoning, not by lecturing, but by showing your work in ADRs, reviews, and the way you make trade-offs visible.

You should not apply if:

• You want to architect from a whiteboard and hand off to others. We write code, we read code, and we ship.
• Client conversations drain you. Half this job is in front of people who don't speak fluent engineering.
• You need consensus before deciding. We move with strong opinions, loosely held — emphasis on strong.

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

Apply today or check out all our opportunities!

#LI-Hybrid

Applicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position.

Are you a marketing technology enthusiast who thrives at the intersection of technology and business? Do you possess the ability to dive into the complexities of marketing platforms while effortlessly communicating their value to a room full of executives? Are you a trusted advisor, a skilled presenter, and a passionate advocate for innovation in the MarTech space? 
Then you might be the Solution Consultant we're looking for!

What will your day look like? 

As a Solution Consultant, you'll be a trusted advisor, guiding our clients towards growth by deeply understanding their needs and crafting tailored technology solutions. Our team acts as the bridge between business goals and technological possibilities, translating complex requirements into clear roadmaps and innovative designs that empower our clients to thrive. 

• Serve as the go-to marketing automation  technical expert on client projects, working closely with internal teams (Technology, Data, Experience, Strategy). 

• Act as a translator, transforming ambitious client goals into actionable technology strategies. 

• Presenting compelling cases and case studies at industry events. 

• Collaborate with our growth team on pitches, RFPs, and high-level scoping. 

• Stay ahead of the curve by keeping your finger on the pulse of the latest marketing technologies and developing insightful points of view. 

• Flex your creative muscles by occasionally building internal PoCs and demos to test new features and groundbreaking ideas. 

Who are you going to work with? 

As a valued member of our Solution Consulting team, you'll benefit from a supportive environment where knowledge sharing and collaboration are paramount. You will be working alongside brilliant minds who are passionate about pushing the boundaries of marketing technology. 
You'll collaborate with a diverse network of experts across our global offices, spanning technology, data, experience, and client service teams. This international exposure will broaden your horizons and provide invaluable learning opportunities. We are proud of our multicultural environment and easy-going, yet dynamic atmosphere where we not only work together – we are great at having fun as well. 

What do you bring to the table? 

We're seeking a mid-to-senior level Solution Consultant who embodies a rare combination of technical expertise, exceptional communication skills, and a drive to make a real impact. 

• You have a passion for marketing technology and a genuine desire to make a difference for clients. 

• You possess a strong foundation in one or more core marketing technology platforms either: Salesforce Marketing Cloud, Adobe Experience Cloud, Braze. 

• You have a proven track record of success in a solutions consulting or related role (e.g., technical consulting or customer success management). 

• You're a natural communicator with exceptional presentation skills, capable of captivating any audience in speech, writing and PowerPoint. 

• Building strong relationships and managing stakeholders comes naturally to you. 

• You're a true team player, always willing to collaborate and learn from others. 

A leader in personalized customer experiences 

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. 

A global network 

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

What You’ll Do

As the Manager of Customer Success for our SMB and Mid-Market segments, your primary mission is to build a high-performing engine of Customer Success Managers. You won't just be managing a team; you will be the lead architect of their growth and the guardian of our customer experience.

While you may jump in to support critical escalations, your "player" days are focused on leadership-led growth. You will coach your team to move beyond reactive support and into proactive, consultative partnerships. You will bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market), ensuring every CSM has the tools, skills, and mindset to drive world-class retention.

Leadership & People Development

• Segmented Coaching: Lead a multi-segment  team of CSMs by tailoring coaching styles to the segment: driving high-efficiency tactics for SMB and complex, multi-threaded relationship mapping for Mid-Market.
• Talent Acquisition: Own the full lifecycle of hiring—attracting, interviewing, and onboarding top-tier CSM talent to stay ahead of company growth.
• Performance Management: Set clear KPIs and hold the team accountable for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Results, and Customer Satisfaction. 

Operational Excellence & Scaling

• Dual-Motion Strategy: Refine the "high-volume" SMB engine to ensure rapid customer results within the first 6 months, while simultaneously building the "high-touch" playbook for multi-location Mid-Market accounts.
• Process Architecture: Design and optimize "Success Playbooks," including automated health triggers for SMB and proactive value-delivery frameworks for MM, ensuring we scale without losing the human touch.
• Data-Driven Voice of Customer: Serve as the primary translator for the customer base; synthesize feedback from thousands of accounts into actionable insights for the Product and Engineering teams to reduce friction.

Cross-Functional Partnership

• Sales Alignment: Partner with Account Executives to ensure a seamless handoff from "Closed-Won" to First Results
• Technical Advocacy: Work closely with Support and Engineering to unblock technical hurdles that impact the broader SMB/MM segments.

What You’ll Bring

• The Experience: 5+ years in B2B SaaS Customer Success, with at least 2+ years of direct people management experience.
• Segment Mastery: Proven track record of managing high-velocity motions (100+ accounts per CSM) while simultaneously guiding teams through complex, multi-location Mid-Market renewals.
• The Coach's Mindset: You have a proven track record of coaching CSMs and leveling them up into high-performers. You take more pride in your team's promotions than your own.
• Data-Driven Leadership: You are comfortable living in a CS Platform (Vitally) and using data to identify health trends before they become churn problems.
• SMB/MM Fluency: You understand the unique challenge of managing a large volume of customers and know how to prioritize effort based on ROI and risk.
• Agility: You can pivot from a high-level strategic meeting about segment retention to a "shadowing" session where you listen to a CSM’s call and provide real-time feedback.
• Communication: Exceptional ability to translate complex product value into simple, relatable outcomes for business owners and stakeholders.
• The "First 6 Months" Gameplan: Deep understanding of the Time-to-First-Value (TTFV) framework; you have successfully built onboarding or engagement flows that drive rapid product adoption.

The Role: 

Peregrine is seeking a Texas Growth & Engagement Lead to accelerate our expansion across the state by building high-leverage relationships with state leaders and turning those relationships into real market outcomes. 

This is not a traditional policy role. It’s a growth role for someone who understands how Texas government works—and knows how to convert state priorities, funding structures, contracting pathways, and policy windows into opportunities.  

Your North Star: 

Unlock statewide growth by building durable partnerships with Texas leaders and charting the funding, contracting, and policy pathways that enable Peregrine’s products to scale across the state. 

What You’ll Do: 

• Drive exponential statewide growth by identifying and shaping opportunities to solve hard problems with large Texas agencies (e.g., DPS, TDEM, TDCJ, DIR, major counties/cities) and uncovering ways to fund the deployment of Peregrine across many local agencies. 
• Serve as the face of Peregrine to state and local officials, influencers, as well as 3rd party advisors and lobbyists and any other external parties required to succeed 
• Build trusted relationships with senior state and local officials—and convert them into concrete opportunities and deployments. 
• Map Texas’s strategic priorities (e.g., public safety, emergency management, data modernization, AI governance) to Peregrine’s products to create actionable go-to-market pathways. 
• Turn policy developments, funding opportunities, and procurement routes into revenue-driving initiatives. 
• Work cross-functionally with Growth, Customer, Marketing, Communications and Product teams and align resources to accelerate growth and shorten the path from introduction to deployment. 
• Develop compelling materials—briefings, GTM plans, proposals—that capture wins, communicate value and enable political leaders and agency executives understand the operational impact of Peregrine’s technology. 
• Lead high-leverage engagements (roundtables, executive briefings, workshops) that fuel adoption. 
• Manage external partners, advisors, lobbyists, and consultants who can help accelerate growth across Texas. 

What Success Looks Like: 

• Expansion of Peregrine’s footprint across Texas state and local agencies. 
• Revenue unlocked through legislative funding, statewide initiatives, and grant opportunities 
• Accelerated contracting timelines and smoother procurement pathways driven by your work. 
• Deep, trusted partnerships with Texas leaders who see you as a strategic problem-solver. 
• Clear, future-focused understanding of Texas dynamics that drives Peregrine’s statewide growth strategy. 

About You: 

• Intimate understanding of the issues and challenges facing public safety community specifically as well as state and local government broadly paired with a vision and passion solving them at scale. 
• 7+ years in government partnerships, public-sector business development, or state-level strategy within Texas. 
• Proven ability to turn government priorities, funding flows, or legislative/policy windows into commercial opportunities. 
• Strong relationships or working familiarity with Texas state agencies and their decision-making processes. 
• Executive level verbal and written communication, relationship-building, and strategic planning skills. 
• Entrepreneurial mindset; thrives in a fast-paced, high-expectation, mission-driven environment. 
• Skilled translator of complex and technical concepts into digestible stories and information for lawmakers 

Salary Range: $150,000 - $180,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)