Summary: Seeking an experienced contractor with extensive expertise in scripting, server configuration, and infrastructure management to support and optimize the Department WIC data system and associated applications. This role involves daily technical support, troubleshooting, and enhancing system performance through strategic recommendations.

Responsibilities:

• Conduct daily development and technical support for the Department WIC data system and interfaces, including EBT system and other applications.
• Troubleshoot and provide solutions for daily processing and development issues.
• Maintain and submit documentation on system performance, including maintenance and process corrections.
• Identify and recommend operational efficiencies to enhance system performance.
• Conduct evaluations of new software or hardware and recommend technologies to support business processes.
• Analyze and document technical requirements for system fixes, modifications, and enhancements.
• Produce work plans for implementing infrastructure requirements for system platform improvements.
• Create scripts for system fixes, modifications, enhancements, interfaces, and integration processes.
• Conduct and document testing results for system modifications and enhancements.
• Produce documentation for system modifications and enhancements as required.

Qualifications:

• Minimum of ten years in scripting and infrastructure management using PowerShell, SQL, Python, and MS batch scripts.
• Ten years of experience in configuring Windows server installations and applying security best practices.
• Five years of experience with Infrastructure-as-Code (IAC) using platforms such as Kubernetes, Helm, and Ansible.
• Five years with Microsoft SCCM or Intune and management of end-user workstations.
• Five years supporting Linux/BSD server installations.
• Five years of experience with Active Directory and group policies.
• Five years of experience supporting business applications in cloud-native architectures.
• Understanding of network protocols, topologies, VLANs, subnets, and route tables.
• Exceptional logical troubleshooting skills and self-motivation, evidenced by career achievements or advancements.

Ll:#Onsite 

IT Infrastructure Engineer

Reports to: IT Infrastructure Engineering Senior Manager

FLSA Status: Full time

The Company

Meriton is a national investment holding company with a portfolio of companies in the commercial HVAC industry.  Founded in 2019, we believe merit has everything to do with standards and that nothing is beyond or beneath us.  We base those standards around a set of values that we hold tightly to, ensuring we are building the right thing, at the right time, with the right people.  We know that business is earned – never given – and that’s why we’re serious about what we do.  Working together, we’ll co-create lasting growth by defining big visions and hammering down little details.  Our resources streamline business processes and provide access to a network of teams with extensive industry experience.

The Opportunity

We are seeking a highly skilled and motivated IT Infrastructure Engineer to oversee the company's IT infrastructure, ensuring its stability and efficiency while engineering effective solutions.  This role combines hands‑on execution with engaging external technology partners, as needed, to help implement and embed our IT standards within a portfolio company.  The IT Infrastructure Engineer is also responsible for supporting gap assessments by identifying where a portfolio company does not meet a given standard and helping to address and close those gaps.  Additional responsibilities include building projects such as implementing audio visual solutions for conference rooms and other workspaces, meeting building security requirements including access control and camera systems, addressing low‑voltage needs, and installing network equipment, printers, and other technology equipment as required.  They possess excellent interpersonal and communication skills, both oral and written, and can articulate ideas to both technical and non-technical audiences. 

Responsibilities

• Engineer and maintain IT systems and infrastructure.
• Create and maintain IT infrastructure roadmaps.
• Research and evaluate new infrastructure technologies and services, performing PoCs and pilots where appropriate.
• Collaborate with DevOps, Service Delivery, and Cyber Security teams to design infrastructure that meets performance, reliability, and security requirements.
• Deliver internal training or knowledge sharing sessions on infrastructure tools and processes.
• Provide infrastructure impact assessments for proposed changes and new applications.
• Provide technical input on RFPs and vendor selection related to infrastructure services and solutions.
• Maintain awareness of emerging infrastructure trends and recommend adoption where beneficial.
• Participate in governance forums or CABs as needed to represent infrastructure interests and risks.
• Act as a subject matter expert for infrastructure topics to IT leadership and business stakeholders, advising on feasibility and risk.
• Assess, plan, and execute the transition of network infrastructure to align with company standards. This includes hardware, software, and network configuration.
• Work closely with internal and external stakeholders, including IT teams, vendors, and new company representatives, to ensure successful project execution.
• Identify and mitigate potential risks and issues related to the onboarding and transition process.
• Create and maintain comprehensive documentation for all projects, including project plans, network diagrams, system documentation, architecture diagrams, transition procedures, and standard operating procedures.
• Perform Layer 2 and Layer 3 network troubleshooting and optimization to ensure seamless communication across devices and applications.
• Coordinate with ISPs to address connectivity issues and oversee circuit upgrades or installations.
• Train end users in the use of equipment and software.
• Perform system administration for various enterprise tools and platforms.

Qualifications

• Minimum 5 years of experience in an IT services support role.
• Associate’s degree preferred.
• In-depth knowledge of network infrastructure, including routers, switches, firewalls, and wireless networks.
• Strong PowerShell experience preferred.
• Strong Office 365 administration experience preferred.
• Strong Azure and Windows Server experience.
• Strong knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies.
• Strong knowledge of MS Active Directory infrastructure.
• Familiarity with IP Telephony and cell phone technology.
• iOS experience preferred.
• Excellent analytic and problem-solving skills.
• Capable of working independently with minimal supervision.

Additional Information

This position requires travel to Meriton locations and customer sites across the U.S.

This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Meriton is an Equal Opportunity Employer. 

Clearance

• An active TS/SCI clearance is required

Note:  we are unable to hire in every state 

Summary: Responsible for provisioning, installation, configuration, operation, maintenance support of endpoint hardware, software, applications and access in a mixed Windows and macOS environment. 

Key Responsibilities: “To simplify complexities for each customer.” 

Customer Service 

• Respond to escalated requests for assistance within established SLAs. 

• Participate in after-hours, on-call support rotation as necessary. 

 Project Management 

• Create project plans within identified PM toolset. Identifies all resources, objectives, subtasks and timelines.  

• Own and manage new hire onboarding, laptop refresh, application upgrade, and similar initiatives in the end-user support space. 

 Documentation 

• Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations. 

• Research escalated issues, identify, implement, and document resolutions. 

• Perform knowledge transfer to MSP partner organizations. 

 Strategic Initiatives 

• Actively engages in driving strategic initiatives in the end user/endpoint space, and the related goals, to ensure the most optimal outcome. 

 Communication 

• Effectively communicates using written, oral, non-verbal, and active listening skills.  Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values. 

 Endpoint Engineering 

• Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems, services and processes. 

• Ensure compliance with security policies and procedures for all systems administered. 

• Manage the approved application catalog, including evaluating, packaging, testing, and deploying end user applications via standard channels. 

 Process Improvement 

• Evaluate completed work requests to assess resolution, identify recurring problems, and ensure resolution is documented and shared with L1 and L2 support teams. 

• Review ongoing processes for user onboarding, laptop provisioning, etc., for opportunities to improve automation, resilience, and repeatability.  After identifying opportunities, lead and drive efforts to implement and test code and process changes. 

• Continuously evaluate existing endpoint environments compared to upcoming technology changes.  Identify and implement changes as necessary to remain current with best practices and current tools. 

 Professional Development 

• Stay informed on current and emerging technologies and standards. 

• Identify key gaps in technical and procedural knowledge and create action plans for continued professional development. 

 Qualifications/Education/Certifications: 

Associate’s degree; Bachelor’s degree preferred, plus minimum of 4 years relevant work experience or equivalent combination of education and experience.  Intune and/or Jamf endpoint administration certifications preferred. 

 Knowledge, Skills, and Abilities: 

Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements. 

 Required: 

• 4-6 years supporting Windows 10, Windows 11, macOS 

• Policy creation in Intune, Jamf 

• Experience creating and testing install packages to be deployed via Intune/Company Portal and Jamf 

• Experience coding and testing device management scripts and endpoint remediations 

• Familiarity with programming or scripting – PowerShell, Python, bash 

• Must be comfortable with change, close collaboration, and have conflict resolution skills 

• Knowledge of or willingness to learn Agile / DevOps values 

• Demonstrated knowledge of security protocols and practices 

• Ability to communicate technical topics to a non-technical audience 

 Preferred: 

• Microsoft 365 administration 

• Azure VDI support 

• User management via Active Directory / Entra  

• Jira, Confluence, ServiceNow 

 Role-Based Competencies: 

• Shows Drive & Initiative 

• Collaboration & Teamwork 

• Delivers Quality Results Timely 

• Communicates Effectively 

• Job Knowledge & Skills 

Physical Demands/Working Conditions:  

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.  

*** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.