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Senior Technical Business Analyst
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Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is expanding globally and we are seeking a Senior Technical Business Analyst with a Business Intelligence focus to join our Information Technology Group. In this role, you will gather and translate business requirements into actionable insights, ensuring the effective flow of information and data across the organization. You will collaborate with stakeholders to define, validate, and deliver business intelligence (BI) solutions, leveraging strong analytical skills, technical expertise, and communication abilities to support organizational goals.
This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Las Vegas, NV / Center Valley, PA
Responsibilities
- Collaborate with stakeholders to understand and translate business needs into clearly defined, documented requirements for bugs, enhancements, and system developments.
- Create and maintain deliverables including vision/scope documents, requirements, mockups, designs, and flow diagrams.
- Manage stakeholder requests using established SDLC practices to maintain accountability and traceability.
- Conduct User Acceptance Testing (UAT) with stakeholders to validate that deliverables meet requirements and customer needs.
- Provide support in creating and tracking project deliverables and work items in the ticket tracking system.
- Contribute to and enforce the adoption of Business Intelligence solutions across teams.
- Support the development of key metrics and shared goals to measure success.
- Ensure BI governance, data accuracy, and effective communication of insights to cross-functional stakeholders.
Qualifications
- 5+ years of experience in business analysis of data movement and business intelligence reports.
- Advanced experience with requirements elicitation, stakeholder management, and solution documentation.
- Proficiency in BI tools such as Tableau and ETL tools.
- Experience with data sources including AWS Redshift, Postgres, SQL Server, Amazon Athena, Excel, and flat files.
- Strong SQL skills (T-SQL, MySQL, PostgreSQL).
- Experience working with large datasets, Enterprise Data Warehouses, and Dimensional Databases.
- Advanced understanding of SDLC processes and experience with Agile frameworks (KANBAN, Scrum).
- Familiarity with Jira and Confluence is a plus.
- Excellent organizational, communication skills (English) and problem-solving skills with the ability to prioritize multiple tasks and adapt to changing priorities.
- Bachelor’s degree in Computer Science, Information Systems, or related field Experience in lieu of a degree may be considered.
- Certifications in Agile Scrum or PMP are a plus to have.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Apply to Shift4Senior Site Reliability Engineer
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About Appspace:
At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
Your Role as a Senior Site Reliability Engineer:
Our Cloud Operations team seeks a Senior Site Reliability Engineer who will play a critical role in ensuring the reliability, performance, and scalability of our SaaS applications. The ideal candidate is a problem-solver and an automater. In this Senior SRE role, you will be responsible for designing, implementing, and maintaining robust systems and processes to prevent outages, minimize downtime, optimize our infrastructure, and build scalable automation that allows us to be more efficient as the business grows. You will work closely with our development, quality assurance, product, and IT teams to meet the goals of this role. On-Call coverage will be required weekly.
A Day in the Life of a Senior Site Reliability Engineer:
For this role, you will play a key role in maintaining our cloud platform, which includes an assortment of Kubernetes, Microservices, MongoDB, RabbitMQ, MySQL, Windows Server VM Infrastructure, Orchestration Engines, CI/CD and Monitoring platforms.
- Executing projects that rollout new platform maintenance features, automate tasks, or other big picture changes to improve our customers’ experience on our Cloud Platform.
- Deploying new features and releases of our software into Kubernetes via Helm, so strong experience in Kubernetes and Helm is a must.
- Troubleshooting performance issues or errors thrown by the cloud platform or application, and either resolving the underlying cause, or forwarding your research to Engineering to address in the product.
- Mentoring others towards technical and procedural success and providing daily operational support to our DevOps team members
- Actioning Request Tickets from other teams in support of their needs to enable and prepare for upcoming releases.
- Monitoring and maintaining our Platform’s, uptime, resiliency and performance, looking for improvement opportunities, and proactively taking action to solve any negative trends before they become issues.
- Lead, Participate, or Execute within the incident management process when alerts fire, and quickly ascertain root cause, resolve the issue, and find new and creative solutions to prevent recurrence.
- Configure, Monitor, Research, and Evaluate workload performances both on Google Cloud Platform and Microsoft Azure Clouds.
- Security and Compliance: Work closely with security teams to ensure adherence to security best practices and compliance standards.
- Collaborating with our Development and Quality Assurance teams to address issues in the product and platform, particularly around recurring problems.
- Documenting new or updating existing processes and procedures to share knowledge and improve on standardized approaches to solution.
What You’ll Need:
- Must have a passion for life-long learning.
- Must communicate well and adapt to working well with others across different countries and cultures.
- Strong background in Containers, Kubernetes, Helm, Linux, Python coding, and some experience with Windows Server OS and MacOS are a must.
- Experience with Google Cloud Platform and Microsoft Azure required.
- Expert-level troubleshooting experience and the ability to reason through a process workflow to identify a fault or odd behavior (i.e., spending time following log trails).
- Experience with administering MySQL & MongoDB preferred.
- Experience with administering message brokering systems like RabbitMQ preferred.
- Must be flexible on occasionally attending “off-hour” meetings (we’re a global team supporting a global customer base!).
- No travel required for this role.
Nice to Haves:
- Experience with Build pipeline tools and the Atlassian suite (JIRA, Confluence, Bitbucket/Git, Azure DevOps, Bamboo, Octopus).
- Experience with monitoring and alerting platforms, especially StackDriver.
- Experience with HashiCorp Terraform.
- Experience with IIS
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- A casual dress work environment
Disclaimer:
Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.
If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.
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Apply to AppspaceAbout Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support our mission, we're seeking a skilled and motivated Database Administrator (DBA) to join our team. In this role, you'll help ensure our databases run smoothly, securely, and efficiently around the clock. You'll take ownership of installing, maintaining, configuring, and optimizing our database environments - keeping data flowing effortlessly across the company for both backend operations and user-facing needs. We're especially excited about candidates who enjoy exploring the "best possible way" to do things - whether that means embracing new technologies or building on trusted, proven approaches.
- Manage and support database systems within a complex infrastructure, proactively monitoring performance and addressing issues with a hands-on mindset
- Maintain strong security and integrity across all database environments
- Analyze, fine-tune, and optimize database performance, including diagnosing and resolving performance challenges
- Collaborate across departments to support users, contribute to key IT projects, and ensure seamless database operations company-wide
- Drive the ongoing evolution of our database systems and related infrastructure
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- 3+ years of experience working as a Database Administrator
- Solid proficiency in PostgreSQL
- Excellent written and verbal communication skills in English are mandatory
Preferred Skills and Experience:
- Experience with additional database platforms such as MS SQL, MySQL, or MariaDB
- Familiarity with cloud database services
- Strong troubleshooting and performance tuning abilities
- Great communication and collaboration skills, with a calm, team-oriented mindset
- Natural curiosity and the ability to work through complex technical issues with a structured, logical approach
- Performing "Under Pressure”
What we offer:
- Centrally located offices in Tampa
- Hybrid work from home and office schedule
- 20 vacation days/year in a full-time position
- Free drinks and weekly team lunch
- Personal and professional development potentialities and room for creative ideas
- An international team”
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Partner.
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