All active Help Desk roles based in Taipei.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an Associate Support Engineer to join our OPSWAT Level 1 technical support team and assist customers in troubleshooting and resolving technical issues efficiently. This role involves managing support tickets, providing real-time assistance, and contributing to knowledge base documentation to improve customer experience.
If you have a passion for technology, problem-solving, and customer interaction, this is a great opportunity to grow your career in a dynamic and collaborative environment.
The position will be based in Taipei, Taiwan.
Key Responsibilities
Customer Issue Management
Monitor and manage the queue of open support tickets, ensuring timely resolution.
Track customer status, support level, and previous interactions to provide effective assistance.
Investigate and diagnose reported technical issues by gathering relevant information and attempting to replicate the problem.
Leverage internal knowledge management systems (FAQs, troubleshooting guides, previous tickets, product documentation, internal wikis) to identify solutions before escalating cases.
Escalate complex or unresolved issues to senior engineers or product teams, ensuring detailed documentation of troubleshooting steps taken.
Maintain clear and professional communication with customers throughout the support process via email, chat, and phone.
Track customer satisfaction and proactively follow up on outstanding cases to ensure resolution.
Technical Assistance & Troubleshooting
Assist customers with installation, configuration, and integration of company products.
Guide customers through technical solutions and best practices.
Work closely with internal teams (Product Development, Engineering, QA) to address technical challenges.
Documentation & Reporting
Maintain detailed records of customer interactions and resolutions in the ticketing system.
Create and update knowledge base articles, FAQs, and troubleshooting guides.
Ensure accurate categorization and tagging of tickets for efficient tracking and reporting.
Continuous Learning & Improvement
Stay up to date with product updates, new features, and industry trends.
Participate in internal training sessions and gain certifications in relevant technologies.
Collaborate with the team to identify areas for process improvement in technical support operations.
What We Need from You
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1-2 years of experience in technical support, helpdesk, or IT service role.
Familiarity with ticketing systems (e.g., Jira, Service Cloud, Zendesk, ServiceNow).
Strong problem-solving abilities and attention to detail.
Excellent English and Mandarin communication skills (written and verbal).
Hands-on experience with Windows and Linux environments.
Familiarity with networking concepts (TCP/IP, DNS, firewalls, etc.).
Ability to learn quickly and work collaboratively in a team environment.
Nice to Have (Preferred Qualifications)
Basic understanding of cloud computing (AWS, Azure, Google Cloud).
Knowledge of cybersecurity concepts and security products.
Basic understanding of Docker, Kubernetes, or containerized environments.
Scripting or automation skills (Python, Bash, or PowerShell).
What We Offer
Competitive salary and benefits package.
Opportunities for career growth and skill development.
Exposure to cutting-edge technologies and industry-leading products.
Collaborative and dynamic work environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Share this job
Mission
Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.
What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.
Overview
We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.
What You’ll Do
An Ideal Candidate Should Have
What We Offer
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the role
In this role you will help to lead a team to develop the Netskope AI Gateway, our industry-leading platform that empowers global enterprises to securely unlock the transformative power of Generative AI. You will conduct technical research, collaborate with other internal engineering and product management teams to design, develop and integrate innovative security capabilities into our platform. Join us to drive the next frontier in AI/LLM security ensuring robust defense against emerging threats.
What you will be doing
Required skills and experience
Education
#LI-AW1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Ready to apply?
Apply to Netskope
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing. We are hiring Beijing Office Administrators with excellent English to help take responsibility for the success of our Beijing office and hardware certification lab.
Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.
Location: This is an office-based role based in Beijing.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Ready to apply?
Apply to Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing. We are hiring Taipei Office Administrators with excellent English to help take responsibility for the success of our Taipei office and hardware certification lab.
Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.
Location: This is an office-based role based in Taipei.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Ready to apply?
Apply to Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing. We are hiring Tokyo Office Administrators with excellent English to help take responsibility for the success of our Tokyo office.
Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.
Location: This is an office-based role based in Tokyo.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Ready to apply?
Apply to Canonical
Share this job
MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more.
Hybrid role: 2 days/week in office - Taipei, Taiwan
Role Overview
As a Staff Software Engineer at MediaAlpha, you will be a key member of the engineering leadership. You will be accountable and responsible for multiple key systems, owning the strategy, architecture, design, and implementation. You will collaborate with peer leads, work alongside our business partners, and fellow leads to define roadmaps and deliver on our strategic vision. You will work with peers and leadership to define and drive best practices, refine our SDLC, improve our eco-system (infrastructure, toolsets, processes, etc) and uplift our engineering organization.
The ideal candidate is someone who is a masterful engineer, works well across organizational boundaries, is a mentor and leader to other engineers, and improves the conditions of any area they are in. We are an intentionally small organization, designed for agility, speed, and workability, where ‘Staff Software Engineers’ are at the heart of our organization.
Responsibilities
Requirements
Benefit:
Language Note:
Diversity, Equity, and Inclusion
MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change.
Fair Chance
MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at peopleops@mediaalpha.com or (213) 316-6256.
Ready to apply?
Apply to MediaAlphaShare this job
【 About the company 】
At Tomofun, we LOVE pets and technology. Our vision is to bring joy and innovation to every pet lover in the world.
We are pioneers in the pet tech industry. Our debut product, Furbo - the world's first AIoT treat-tossing pet camera, is the #1 bestseller on Amazon in 15 countries, including the US, UK, and JP and have millions of users in 133 countries. In 2019, we launched an AI-powered subscription service, the Furbo Pet Nanny, which sends smart alerts to our users to notify them to check on the safety of their furbabies when they are home alone. Since the launch of Furbo Pet Nanny, we have saved hundreds of pets' lives and are continuing to innovate and develop new features with our state-of-the-art technology.
The learning curve is steep. But the work is exhilarating. Tomofun is on the cusp of a pet-tech boom and we’re looking for smart, innovative thinkers who aspire to incredible things.
> Know more about us: furbo.com | LinkedIn | Medium Tech Blog
【 About the company 】
Tomofun 是一間國際化的寵物科技新創公司,我們熱愛毛孩和科技,致力於帶給全世界寵物飼主源源不絕的歡樂與創新!
在全球寵物科技業中,Tomofun 是第一家實踐 AIoT 於產品-Furbo 狗狗攝影機的台灣新創。Furbo結合AI、深度學習及雲端大數據,能辨識並分析狗狗行為,讓狗爸媽即使不在家也能隨時隨地瞭解寵物狀態、與寵物互動。2016 年 Furbo 甫進入市場,至今全球已有數十萬使用者、遍布 133 國,位居歐美亞 15 國 Amazon 寵物類別銷售冠軍。2019 年推出「Furbo狗保姆」訂閱制 AI 服務,是已經成功落地的 AI 產品,讓主人隨時知道狗狗動態、目前已成功拯救數百隻狗狗於危險之中!
立足台灣的 Tomofun,至今每年都有超過 200% 的驚人成長!延攬多國菁英,組織扁平、資訊透明的環境,讓每位Tomofuner都是產品的重要推手。想加入 AIoT 智慧時代、不畏挑戰、夢想用能力改變世界的你,Tomofun 是屬於你的舞台!
【 What you'll do 】
【 Who you are 】
【 Perks 】
【 Benefits 】
#LI-HYBRID
Ready to apply?
Apply to Tomofun | Furbo Pet Camera
Share this job
MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more.
Hybrid role: 2 days/week in office - Taipei, Taiwan
Role Overview
We are looking for a talented Software Engineer to join our technology team. As a Software Engineer at MediaAlpha, you will take part in all aspects of the software development lifecycle. This includes working with stakeholders in fixing and improving our MediaAlpha Exchange Product and testing new features and integrations. The ideal candidate will enjoy designing, implementing, and scaling systems that process tens of thousands of high-value transactions a day, while also producing elegant and readable code.
Responsibilities
Minimum qualifications:
Preferred qualifications:
Language Note:
Benefit:
Diversity, Equity, and Inclusion
MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change.
Fair Chance
MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at peopleops@mediaalpha.com or (213) 316-6256.
Ready to apply?
Apply to MediaAlphaCookies & analytics
This site uses cookies from third-party services to deliver its features and to analyze traffic.