Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe’s systems and the productivity and sentiment of Stripe’s people. You may work on a wide variety of critical business areas within Core Infrastructure. We’re the home for Stripe's critical tier-0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.

What you’ll do

As an Engineering Manager for the Core Performance team at Stripe, you will lead a team responsible for driving improvements in efficiency and latency across Stripe. Your responsibilities will include:

• Lead and grow an engineering team in Sydney: hire, coach, mentor, and develop engineers at all levels.
• Partner with engineering teams across Stripe to identify and implement infrastructure solutions that enhance scalability, reliability, and efficiency.
• Create team vision, define goals, prioritize work, and deliver high-quality outcomes.
• Cultivating a culture of engineering excellence, innovation, and continuous improvement.
• Collaborate with staff engineers and technical leadership on architecture and strategic technical decisions; translate technical strategy into team-level plans.
• Work effectively with geographically distributed colleagues and remote workers to ensure alignment and visibility.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• 10+ years of software engineering experience, including at least 5 years in engineering management. You have a proven track record of leading, growing, and aligning inclusive teams, including remote and distributed engineers.
  
  
• Deep background in the performance, efficiency, and capacity planning of large-scale infrastructure platforms capable of handling millions of requests per second (RPS).
  
  
• Extensive hands-on experience with cloud technologies (preferably AWS), core infrastructure components (Compute, Linux, Storage), and relevant programming languages (e.g., Go, Ruby, Java).
  
  
• Demonstrated acumen in guiding technical strategy, architecture, and roadmap planning for complex infrastructure systems in ambiguous, fast-changing environments.
  
  
• Excellent analytical and communication skills, with the ability to leverage data to drive decision-making and influence cross-functional teams across all levels of the organization.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management Support and Services team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of TAMs who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. 

Responsibilities

• Responsible for delivering exceptional user experience for Stripes most strategic users
• Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
• Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
• Partner closely with senior stakeholders across product, engineering, go-to-market and support
• Invest in leading & growing a great team and culture, where both new and tenured Stripes can thrive 
• Obsess over delivering incredible user experiences
• Run this business to successfully deliver revenue, user experience, user value and scalability goals for the users and Stripe
• Setting the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L.
• Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency
• Lead the way on user experience for Stripe’s Enterprise users, determine what excellence looks like and scale it beyond strategics
• Build a coaching culture that unlocks Stripes’ potential, remove roadblocks and elevate opportunities that will enable the business to scale more broadly
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
• Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
• Experience in finance, fintech
• Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
• Excellent written and verbal communication skills
• Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
• An ability to execute on and deliver complex operational projects involving multiple stakeholders

Preferred qualifications

• Experience with fintech SaaS products and/or Payments industry
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
• Proven ability to scale a technical services or technical support team in a high-growth environment
• Experience with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

SUMMARY

The Manager, Analytics is responsible for leading a team of BI developers and analysts to deliver reliable, high-performance business intelligence solutions in line with company strategy. This role emphasizes data modeling, ETL development, dashboard/report creation, and ensuring robust data pipelines. The Manager will collaborate closely with Product Management, IT, and business stakeholders to translate analytical needs into actionable insights, supporting data-driven decision-making company-wide.

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning a diverse set of industries.

If residing within commutable distance to our Newcastle office or Sydney office, a hybrid schedule would be offered (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance but who still reside in Australia.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, mentor, and develop a team of BI and analytics professionals, including guidance on best practices for data modeling, ETL, and reporting.
• Collaborate with product managers, business units, and stakeholders to gather and clarify BI requirements and to translate them into scalable technical solutions.
• Architect, enhance, and support data warehouses and analytic data marts, primarily utilizing Jasper Server, Power BI and Snowflake.
• Oversee the design, implementation, and optimization of ETL processes to ensure the accuracy and timeliness of data integrations from multiple sources.
• Ensure projects are tracked in JIRA, with thorough code reviews, data quality checks, and UAT/testing prior to deployment.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives for the BI and Analytics team.
• Drive continuous improvement in BI processes, adoption of new tools/technologies, and foster a culture of data quality and governance.
• Troubleshoot and resolve data issues, working with engineering and business teams as needed to remove blockers.
• Ensure smooth collaboration with engineering, infrastructure, and business analysts to provide actionable BI solutions across teams.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• B.S. in Computer Science, Information Systems, Data Analytics, or related field, or equivalent experience.
• Deep expertise in SQL, including writing complex queries and performance tuning.
• Extensive hands-on experience with multiple reporting and BI tools such as Jasper Server, MicroStrategy, Sisense, SQL Server Reporting Services (SSRS), Power BI etc .
• Extensive hands-on experience with multiple database platforms such as MySQL, Postgresql, Snowflake.
• 3+ years in a BI/Analytics management or senior/lead BI developer role within a software development company.
• Experience architecting and supporting distributed BI systems/cloud analytics solutions.
• Strong understanding of data warehousing principles, data modeling (star/snowflake schemas), and data governance.
• Proven success managing multiple projects with Agile methodologies, especially involving large data sets and complex reporting requirements.
• Excellent interpersonal and communication skills, with a demonstrated ability to translate technical work into business value for non-technical audiences.

#LI-REMOTE

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.

You will join the global Security function, which is responsible for safeguarding QRT’s technology platforms, data, and operational environments. The team partners closely with Engineering, Infrastructure, Risk, Compliance, and business stakeholders to design and implement security controls, reduce risk, and enable safe, high-performance operations across global offices.

Your Future Role within QRT

You will be a hands-on individual contributor and security generalist responsible for delivering day-to-day BAU, acting as the front door for security engagements, and partnering with the business to support their needs, while also helping to maintain the effective operation, observability, and health of QRT's core security platforms to ensure secure and reliable services across the firm.

You will…

• Deliver day-to-day BAU across security products, including processing security tickets and change requests, addressing vulnerabilities, administering identity controls, and tuning controls to balance protection with business operability.
• Act as the front door for security engagements, responding to requests and queries from across the firm and ensuring the business receives timely, practical support from the security function.
• Partner with the business, IT, Cloud Services, and Engineering teams to ensure security tooling integrates smoothly into operations and supports business workflows without unintended disruption.
• Operate and maintain core security platforms, including firewalls, SASE, CASB, proxies, NAC, identity controls, endpoint protection, and cloud security tooling.
• Support observability and health monitoring of security systems, identifying degradation, misconfiguration, or platform issues before they impact the business, and responding to operational incidents affecting security tooling.
• Participate in a global 24/7 follow-the-sun security platform operations capability, including weekend coverage on a rotational basis.
• Troubleshoot complex issues across security products, integrations, and the underlying network, cloud, and endpoint stack.
• Implement automated and scalable operational processes for security tooling across hybrid, multi-cloud, and on-prem environments, reducing toil and improving reliability.
• Position security as a business enabler, aligning operational controls with business effectiveness and supporting innovation without compromising protection.
• Contribute to the rollout of new security controls and tooling, with a strong focus on operability, observability, and maintainability.
• Contribute to team knowledge sharing.

Cultural Fit

• Humble, curious, and hungry to learn.
• Flexible and reliable team player who enjoys collaborative environments.
• Strong communication and interpersonal skills, comfortable engaging with stakeholders across the business globally.
• A service-oriented mindset. You understand that security exists to protect and enable the business, and that operational excellence matters.

Your Present Skillset

• 5+ years of experience in security engineering or security platform operations.
• Strong exposure to modern network security solutions, including firewalls, SASE, CASB, proxies, and L7 policy.
• Solid understanding of systems, networking, and security engineering concepts, including major network protocols across the stack.
• Hands-on experience operating and maintaining security tooling across domains: network security, endpoint management and protection, identity management, vulnerability management, and cloud security controls.
• Experience with observability, monitoring, and health management of security platforms, including log and metric pipelines, alerting on platform health, and capacity and performance management.
• Comfortable with packet capture and analysis tools (tcpdump, Wireshark) for troubleshooting.
• Strong foundations in operating systems, cloud platforms, and network engineering.
• Programming or scripting skills in at least one high-level language for automation and tooling.
• General awareness of the threat landscape and offensive techniques, sufficient to understand why controls exist and how to keep them effective.
• Strong sense of ownership and commitment to resolving issues end-to-end.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

We are looking for an exceptional C++ Software Engineer to be an integral member of the Core Platform team based in Sydney. We work closely with traders and risk managers to provide real time and end of day Pricing and Risk information for all trading activity within QRT. This position has high visibility across the business and exposure to all parts of the trading lifecycle. This position requires a commitment to effective problem solving, strong technical skills, good attention to detail and excellent communication skills.

Your future role within QRT

• Key member of the core technology team building and enhancing high throughput Linux based services
• Integrating and maintaining pricing models for trading and risk calculation within the core technology platform
• Potential to work with other services in the platform like order, trade, position managers, product reference and market data systems
• Working closely with pricing quants, quantitative developers, traders and operations staff to design and develop cutting-edge systems to keep QRT at the forefront of its field
• Working in primarily in C++ and Python
• Direct interaction with risk managers and trading desk

Your Present Skillset 

• Solid software engineering skills covering analysis, design, implementation, testing, documentation and maintenance
• 5-10+ years of hands-on industry experience with modern C++
• Team player with good communication and problem solving skills
• Proven experience with high performance, distributed and multi-threaded systems
• Proficient with GCC toolchain on Linux
• Experience with integrating pricing models and libraries is highly desirable
• Knowledge of financial products and instrument/execution lifecycles is highly desirable

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

The successful candidate will join the global infrastructure team at QRT. You will be responsible for architecting, engineering and subsequent delivery oversight across all aspects of the QRT network estate but with particular focus on our colocation infrastructure. The trading infrastructure is a combination of wide area connectivity and ultra-low latency trading infrastructures. 

The team will deliver network solutions which enable full lifecycle management (architect, design, build, operate, retire) for our network components across core network switching, firewalls, load balancers, instrumentation/telemetry, network CMDB, and automation. It is crucial that any candidates must be able to demonstrate delivery of complex networks, at scale, which have been delivered through a software and automation-driven mindset. 

You will have deep knowledge of high-performance networking, including detailed knowledge of the product capabilities and roadmaps from the likes of Cisco, Arista and Fortinet. You will have direct experience of delivering and managing network solutions supporting corporate infrastructure and exchange specific ultra-low latency infrastructure with associated automation, telemetry and instrumentation frameworks. 

Your present skillset

• As a senior network engineer, you will partner closely with the project management teams and work in a highly collaborative manner within the network team and the wider organisation 
• You will be member of an existing engineering team where you have direct responsibility and accountability for a complex and high-performance network infrastructures 
• You will be able to demonstrate expert knowledge of delivering complex network architectures delivered via software driven and agile methodology 
• You will have deep knowledge of delivering networks supporting high-performance and low latency computing architectures 
• You will have deep knowledge of the network vendor ecosystem and be able to demonstrate building engineering relationships at senior layers with vendor product and engineering teams 
• You will stay informed on industry trends and emerging technologies to ensure the network infrastructure remains cutting-edge 
• You will have knowledge of wide area network engineering focused on traffic prioritisation and steering.  It would be good to have experience of Segment Routing. 

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.

Join our global infrastructure support team at QRT, supporting the growing Linux on-prem estate. Engage with end users, application teams, and engineering teams to meet complex business requirements. This role involves both day-to-day support and project-based activities like new deployments, general administration tasks, and upgrades, working closely with engineering teams to enhance platform automation and monitoring initiatives.

Your future role within QRT:

• Be a key member of the infrastructure support team working with high-performance Linux-based trading and research platforms.
• Build, administer, upgrade, and support QRT's Linux estate.
• Contribute to monitoring and automation initiatives.
• Collaborate with engineering teams to document and improve processes.
• Participate in out-of-hours work and an on-call rota (typically performed remotely).
• Leverage experience in Python and bash scripting.

Your Current Skillset:

• Hands-on experience working with Linux-based platforms.
• Excellent Linux administration skills, with knowledge of RedHat, Centos, and Rocky.
• Experience with end-to-end server deployments.
• Proficiency in automation technologies (e.g., Ansible).
• Working knowledge of AMD/Intel server hardware and physical components.
• Strong problem-solving, communication, and analytical skills.
• Interest in technology and a willingness to learn.
• Ability to work as a team player.
• Working knowledge of server network stack, network protocols (e.g., TCP, UDP), LAN, and WAN technologies.
• Some experience with NFS/SAN systems is advantageous but not essential.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

We are seeking a pragmatic and commercially oriented Production Support Engineer with a strong Site Reliability Engineering (SRE) orientation to join our Risk Technology team. This role is primarily focused on ensuring stability, availability, and performance of critical trading, risk, and PnL systems in a fast-paced production environment.

The ideal candidate will have a solid background in supporting production systems, combined with an SRE mindset focused on automation, reliability, and continuous improvement. You will be responsible for monitoring live systems, managing incidents, troubleshooting complex issues, and driving initiatives that enhance system resilience and reduce operational overhead.

In addition to hands-on production support, you will contribute to improving system reliability through automation, proactive monitoring, and collaboration with development and infrastructure teams. You will play a key role in bridging support and engineering by identifying recurring issues, performing root cause analysis, and implementing long-term fixes aligned with SRE principles.

You will work closely with internal and external teams to ensure effective management, scalability, and reliability of the QRT Risk Technology stack while maintaining a strong focus on business continuity and operational excellence.

What will you do

• Provide end-to-end production support alongside the global team for post trade flows, ensuring high availability and performance
• Monitor production systems, investigate alerts, and respond to incidents in a timely manner
• Automate repetitive operational tasks to reduce manual intervention
• Perform root cause analysis (RCA) and implement preventive measures
• Troubleshoot issues across applications, infrastructure, and data layers
• Collaborate with development teams to improve system stability and release quality
• Ensure data quality and integrity across risk and PnL workflows
• Participate in on-call rotations and handle production incidents
• Participate in operational processes improvements, incidents management, and resolutions

Requirements

• Strong understanding of production support and incident management processes
• Experience with operating and configuration of monitoring, alerting, and logging tools
• Good understanding of system architecture and cloud technologies (AWS preferred)
• Proficiency in Python for troubleshooting and automation
• Strong analytical, problem-solving skills and ability to function independently.
• Ability to work in a fast-paced, business-critical environment
• Effective communication skills across technical and business stakeholders
• Commercially oriented mindset with focus on business impact
• Prior experience in finance is preferred but not required

Your present skillset

• 4+ years of experience in production support, or software engineering
• Strong Python skills and (good to have ) understanding of object-oriented programming
• Experience using pandas DataFrame for data analysis
• Experience with cloud platforms (AWS preferred)
• Experience with monitoring tools such as Prometheus, Grafana, or similar
• Strong problem-solving skills with a proactive approach
• Clear communication skills and ability to articulate complex ideas
• Good time management and prioritization skills
• Familiarity with risk and PnL concepts (good-to-have)
• Exposure to time-series data and tools like InfluxDB (good-to-have)
• Familiarity with REST APIs, Containers, Kubernetes, and SQL Server (good-to-have)
• UI development experience with Plotly Dash and/or Streamlit (good-to-have)

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

The MongoDB Developer Productivity team provides a highly leveraged foundation of shared tools and services that support our product development process. We succeed when MongoDB product and engineering teams are able to deliver the best solutions to our customers through a highly effective software development process.

The Performance Infrastructure Team aims to make it as easy as possible for MongoDB engineers to test and improve the performance of MongoDB products. As a Software Engineer 2, you will work closely with performance-focused engineers across the organization to design, build, and maintain our world-class performance benchmarking system and supporting tooling.

This role requires a hybrid working model based out of our office in Sydney, Australia.

What we are looking for in you

• A Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Software Engineering, or a related field.
• A solid foundation in computer science fundamentals (data structures, algorithms, software design) and an ability to apply them to real problems.
• Proficiency in at least one modern programming language; Python is strongly preferred for this role, but experience in languages such as Go, Java, C++, or similar is also valuable.
• Experience writing and testing software via internships, personal projects, open source contributions, coursework, coding competitions, or research. You can point to code you’ve written that you’re proud of, and explain the trade-offs you made.
• An interest in or exposure to modern software delivery practices (e.g., CI/CD, containers, cloud platforms, observability tooling), and curiosity to go deeper. Prior hands-on experience is a plus but not a requirement for success in this role.
• Growing skills in clear written and verbal communication: you can explain what you’re working on, ask good questions, and incorporate feedback. You’re motivated to keep improving in this area.
• A growth mindset: you seek feedback, learn from mistakes, and look for opportunities to take on slightly more complex work over time.
• We do not expect you to arrive as a performance expert or infrastructure specialist. We are looking for early-career engineers who are excited to learn how large-scale systems are built, measured, and improved, and who want to grow into owning more complex projects over time.

What you'll find at MongoDB

As a Software Engineer 2 on Performance Infrastructure, you will:

• Design, implement, and test features and bug fixes in our performance tooling and infrastructure, primarily using Python, with guidance from more senior engineers where needed.
• Contribute to performance workloads and benchmarking pipelines used to evaluate MongoDB across releases, platforms, and configurations, helping the broader organization understand how changes affect our products.
• Maintain and improve existing performance testing software by refactoring code, improving test coverage, and simplifying developer experiences for MongoDB engineers who use our tools.
• Work with teammates to debug and diagnose performance or reliability issues, learning how to use internal observability tools, logs, traces, and metrics to narrow down root causes.
• Participate actively in code reviews, both as an author and as a reviewer, asking clarifying questions and incorporating feedback to improve code quality and maintainability.
• Help keep our documentation, runbooks, and “getting started” guides for performance tooling accurate and approachable, especially for other early-career engineers and internal users.
• Build strong working relationships with engineers across MongoDB, representing user needs and pain points you encounter in your work and through support requests from other teams.
• Over time, take end-to-end ownership of small-to-medium-scoped projects, including breaking work into incremental pieces, communicating progress, and delivering improvements that meaningfully impact developer productivity and performance testing reliability.
• You will be supported by a manager and teammates who will help you scope your work appropriately for your experience level, while expecting you to become increasingly independent as you grow in the role.

Success measures

We measure success for this role along both impact and growth, consistent with MongoDB’s expectations for early-career software engineers.

In 1 month

• You have a basic understanding of our primary tools, systems, and team workflows, and can set up and run our core performance workloads locally or in CI with guidance.
• You have completed several small, well-scoped tasks (documentation fixes, simple bug fixes, or small quality-of-life improvements) and learned our code review and release processes.
• You are comfortable asking questions, pairing with teammates, and using internal channels to get unblocked.

In 3 months

• You are independently productive in familiar areas of the codebase, taking well-defined tickets from design to implementation, test, and deployment with limited supervision.
• You have contributed meaningfully to at least one performance-related feature or improvement, such as a new workload, better observability, or test stability work, and can explain its impact on our users (MongoDB engineers) and downstream teams.
• You troubleshoot and resolve moderately complex bugs with help from teammates, and you routinely file clear follow-up tickets when you discover gaps in tests, docs, or tooling.

In 6 months

• You can own small-to-medium complexity projects in areas you know well, including breaking work into incremental changes, estimating effort with your manager, and keeping stakeholders up to date on progress and risks.
• You show good judgment in balancing quality and velocity, knowing when to ship a pragmatic solution and when to slow down to pay down technical debt or add tests.
• You increasingly contribute to improving our tools and processes, e.g., suggesting changes to make performance runs more reliable, clarifying documentation, or reducing friction in common workflows.

In 12 months

• You are a trusted contributor on the Performance Infrastructure team: your team and manager are confident relying on you to take on new work in your core areas with minimal day-to-day supervision.
• You have made one or more visible improvements to our performance tooling, workloads, or developer experience that meaningfully improved reliability, debuggability, or usability for MongoDB engineers.
• You demonstrate readiness for higher level work: taking on more ambiguous tickets, thinking about the broader system impact of your changes, and helping newer engineers onboard to the team’s tools and practices.

About Us

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your Early Talent Recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263290434

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (https://cloud.mongodb.com), Cloud Manager and Compass.

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

The position will be based in our Sydney or Melbourne offices. The standard work week post ramping will be Sunday to Thursday, every week.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, passionate about innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. 

MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB. 

What you need

You should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidate should have a mix of experience in most of the following areas: 

• Strong diagnostics and troubleshooting experience, with the ability to analyse issues holistically, from the application tier, to database to storage
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
• Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational)

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that! 

Bonus Points

• Fluency in conveying technical discussion in Mandarin
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273397152

CSQ327R185

As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a product manager for the field, owning the entire non-technical lifecycle of an FDE engagement.

You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value. You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing.

This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, get it done execution mindset.

The impact you will have:

• C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline).
• End-to-End Product Ownership: Act as the CEO of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester.
• Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the escalation manager to unblock all technical or political issues.
• Solution Launch & Landing: Own the Day 0 launch, manage the war room, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value.
• Strategic Handoff & Growth: Scope the ongoing maintenance plan, create customer documentation/training, and leverage your trusted advisor status to identify the next high-value FDE engagement.

What we look for:

• Executive Presence & Communication: A Trusted Advisor with C-suite gravitas and superb communication skills. You are opinionated, humble, and can build rapport and drive decisions in days, not weeks.
• Product & Strategy Mindset: A Product Thinker and Systems Thinker who can perform a SWOT analysis, understand a competitive landscape, and define what to build and why.
• Relentless Execution: An Execution Driver with a Hands-On mentality. You are relentless, an expert at escalation, and willing to do the unglamorous work to get the project done.
• Ideal Experience: 2+ years as a Deployment Strategist OR 2+ years at a high-growth startup in a builder or founder capacity. (Alternatively: 5+ years in a senior, client-facing product or delivery role at a top-tier tech company or consultancy).
• Proven Skills: Demonstrated experience in value-based scoping (TCO/ROI), managing agile software projects, writing PRDs, and the ability/interest to travel up to 50%.

About Sonder

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best — wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Our platform provides 24/7 real-time support from safety, medical, and mental health professionals — and when it matters most, we show up on the ground too.

Since founding in 2017, we've grown fast — 1,000,000+ members across Australia, New Zealand, and the UK, backed by Seek and Blackbird. Now we're scaling further, and we need people who are ready to grow with us.

About the Role

We're looking for an Implementation Manager to own the end-to-end onboarding experience for new Sonder customers. This role sits at the intersection of customer relationships, technical problem-solving, and project delivery. You'll pick up where sales leaves off — guiding customers through configuration and launch, aligning expectations across teams, and setting the conditions for a strong, lasting partnership. It's a role for someone who thrives on clarity in complexity and takes genuine pride in getting things right.

What You'll Do

• Own the full implementation journey for new customers - from sales handover through to a successful, on-time launch that sets the right conditions for an ongoing partnership
• Lead implementation rhythms, kick-off calls, readiness checks, and cross-functional syncs - keeping customers and internal teams aligned and accountable
• Build and manage project plans that define timelines, milestones, and deliverables, proactively surfacing risks before they become blockers
• Bring customer feedback back into the business, informing how we improve the onboarding methodology and the Sonder product itself
• Champion the CRM platform as the operational backbone of implementation, using it to automate, track, and drive efficiency across every customer engagement
• Own the resolution loop across Product, Engineering, Data, and Operations, triaging API and integration issues that surface during implementation, managing escalation paths, and ensuring nothing blocks a customer's path to live.

What You'll Bring

• 3+ years in a  SaaS implementation role or technical onboarding role
• Strong technical aptitude - you can bridge the gap between product capability and customer need without losing either audience
• Demonstrated experience with Customer Success platforms (Planhat, HubSpot or similar)
• Sharp project management skills - you can manage multiple customers in parallel without dropping the ball
• A communication style that builds trust quickly, with both technical and non-technical stakeholders
• Comfort in a fast-paced, high-growth environment where things change and you adapt
• A genuine curiosity about process and technology - you look for the better way, then build it

Why Join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment - the right balance of in-office collaboration and working from home
• Free Sonder app access for you and your family, including 24/7 support
• Paid parental leave: 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus Primary Carers return at 80% hours for the first 3 months at full pay
• 2 days of study leave annually
• Employee Share Option Plan (ESOP) - share in Sonder's success
• Salary packaging and novated leasing
• $250 annual wellbeing fund - yours to use however works best for you
• Free coffee from the local cafe on Friday’s!
• Dog-friendly office at our Sydney HQ
• 2 days volunteer leave per year

Check out our life page for more: https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

#LI-Hybrid

WHAT YOU'LL DO:

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

Key Objectives

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE:

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

The Hextech Gameplay team develops custom engine technologies and tools that power the creation of gameplay experiences within League of Legends. Join us and shape the future of League of Legends gaming! 

As a Senior Software Engineer, focusing on tooling and engine systems for League of Legends, you’ll play a pivotal role in delivering high-quality workflows for league engineers and designers. You’ll advance tooling workflows that enable creators to bring their visions to life at scale and provide expert level support for these technologies. This role will report to the Engineering Manager on the Hextech Gameplay team in Sydney.

This is a full-time role, based in Sydney, Australia. Internal Job Title: Software Engineer II. 

Responsibilities:

• Design, build, and maintain software systems with a focus on quality, reliability, and maintainability.
• Uphold a high standard of engineering excellence. Participate in code reviews, write unit/integration tests, and contribute to continuous improvement of team practices.
• Collaborate with designers, product managers, producers, and other engineers to understand their workflows, scope, implement, and test features.
• Debug and resolve issues in live environments and development pipelines.
• Write clear documentation and communicate technical details across disciplines.
• Participates in the on-call rotation; resolves live incidents & proposes solutions in RCAs
• Provide mentorship to more junior members of the team

Required Qualifications: 

• Bachelor’s degree in Computer Science, or a comparable field, or equivalent experience.
• 4+ years experience in professional software development
• 3+ years of professional experience and proficiency with C++
• Strong understanding of software engineering fundamentals (data structures, algorithms, concurrency, etc.)
• Experience working in cross-functional teams and collaborating across disciplines

Desired Qualifications:

• Knowledge of multiplayer systems, content pipelines, telemetry, or build systems
• Experience developing within any game engines
• Experience with perforce and/or github version control systems
• Experience in Agile processes and continuous delivery
• Experience in translating user feedback into technical solutions

For this role, you'll find success through craft expertise, identifying and collaborating with key stakeholders, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Working closely with Riot teams globally, Riot Sydney is a powerhouse of talent, and experts in global development. Our teams work on VALORANT, League of Legends and Teamfight Tactics, alongside exciting R&D and Tech projects.

If you believe that the Player Experience comes first, we want to hear from you. Our players are a diverse group from different backgrounds, and we want to see that reflected in the people who make our games, all qualified applicants will be considered for employment.

Our Perks:

At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:

• Medical Insurance that covers you and your dependents
• Employee Assistance Program
• Wellness fund
• Donation matching of time and money to registered charities
• Learning and Development opportunities

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

About the Team

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetising relevant content that benefits our core audiences. We provide digital solutions that help advertisers effectively reach DoorDash audiences.

This role is responsible for driving the operations and performance of some of our newest and fastest-growing Ads & Promos offerings across Australia and New Zealand. It sits within the Global Ads & Promos team, which owns operations and performance globally, with a specific focus on the ANZ markets.

About the Role

• Own the performance of our Enterprise Ads business in Australia and New Zealand – define the strategy, execute the strategy, problem-solve, and track against revenue goals.
• Partner with Sales and Account Management teams to build goals, understand areas and opportunities for improvement, own end-to-end development and execution of improved processes, and build a path to revenue attainment.
• Drive cross-functional alignment with other market stakeholders across shared app surfaces and competing goals.
• Work cross-functionally with Product, Engineering, Data Science and other tech teams to release new features & products, monitor product adoption, and unblock obstacles and technical challenges.
• Devise the appropriate go-to-market playbooks. Enable teams through market-relevant training, product releases, sales collateral, reporting, and benchmarking.

You’re excited about this opportunity because you will…

• Own: You are not afraid to single-handedly own a revenue target, and build plans to hit business goals.
• Strategise: Define how we win, build data-driven market plans across categories and geographies, set clear targets, and align roadmaps and resourcing to drive measurable selection growth.
• Build: You like going from 0-1, and 1-10. You want to get in early, identify trends, and leverage insights to scale.
• Operate: You want to roll up your sleeves, get to the lowest level of detail, and scale.
• Collaborate: You value cross-functional partnerships, and will thrive at working across Operations, Product, Sales, Engineering, and more to deliver results.
• Enable: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because…

• You have ~6-8 years of experience in a role in strategy & operations, business planning, consulting, program management, or product marketing (advertising experience a plus). 
• You're entrepreneurial. You have experience standing up new initiatives, pressure-testing them in the market, and translating early traction into scalable playbooks or systems. You have a bias for action and are able to build things from the ground up.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets (SQL experience is a plus).
• You have a proven track record of leading projects, working cross-functionally, and delivering on goals in a complex, fast-moving environment. As such you thrive while wearing multiple hats and working across people, projects and workstreams.
• You’re eager to dive into difficult problems without a playbook, diagnose root causes, and devise an action plan.

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. 

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.

About The Role

The Strategy & Operations Senior Associate role is for self-motivated, ownership-minded individuals who thrive on solving complex problems using both data and empathy, collaborate across the organisation, and execute to bring strategies to life. 

You will report to the Strategy & Operations Manager, within one our Strategy & Operations teams, which include Merchant, Dasher and Consumer. This is a hybrid role with 3 days spent in-office (Sydney / Melbourne).

You're excited about this opportunity because you will…

• Curious Mind - You have a curious mind for seeking out problems and thrive on solving complex problems.  You love to learn how things work and how to make them work more efficiently.  In this role you will unpack ambiguous problems and discover new ways to improve the DoorDash business.
• Own & build - You will be responsible for a key component of the customer experience, whether that experience is for customers that order on DoorDash, Dashers who earn and deliver or Merchants who sell through DoorDash. You will own an integral part of the experience for that customer type.  One example in the customer team could include being  responsible for developing and executing the overall operational strategy for DoorDash homepage, where you will focus on increasing customer conversion through improving in-app merchandising and customer experience
• Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
• Influence – Work cross-functionally with our Australia and International teams, such as Strategy & Operations, Marketing, Sales, Product, and Engineering
• Grow professionally - there is room for professional development and to own additional scope and special projects related to consumer and marketplace side of the business  

We're excited about you because…

• You have 4+ years experience - in operations / project management / strategy consulting / product / technology / 
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience  
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement 
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

FEQ127R70

As a Manager, Field Engineering (Solutions Architects), you will build and lead a team of pre-sales Solutions Architects focusing on your assigned accounts. Your experience partnering with the sales organisation will help close revenue with the right approach whilst coaching new sales and pre-sales team members to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles; and build relationships with key stakeholders in your customers' companies. You will report to the Technical GM, ANZ.

The impact you will have:

• Manage hiring, building the pre-sales team of Solutions Architects
• Rapidly scale the designated Field Engineering segment organisation without sacrificing quality
• Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture
• Support increase Return on investment of SA involvement in sales cycles by 2-3x over 18 months
• Promote a solution and value-based selling field-engineering organisation
• Display an understanding of business needs and revenue potential for accounts in the assigned region
• Build Databricks' brand in partnership with the Marketing and Sales team

What we look for:

• Experience in Pre Sales Manager role in developing, managing and building a team of successful Big Data, Cloud, or SaaS professionals
• Experience with Digital Native companies/ecosystems
• Have experience scaling and mentoring field and technical teams from scratch both onshore and offshore teams.
• Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models
• Great at instituting processes for technical field members to improve efficiency
• Background experience in Data Architecture such as Data Engineering / Database technologies or Data Science

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

#LI-ONSITE

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

Our Customer Success team is on a mission to deliver best-in-class services and support to our ANZ customers. From developing creative, personalised strategies for businesses to creating resources that help people become HubSpot experts, we help our customers grow better using our software.

In ANZ, Customer Success Managers (CSMs) are trusted advisors responsible for driving customer retention and expansion outcomes. This means ensuring our customers realise measurable ROI, adopt HubSpot deeply, embrace the future of work using AI and see long-term success with our platform.

You’ll use HubSpot’s Customer Prioritisation Framework (CPF) and AI-native tools to engage the right customers at the right time, turning insights into action. By focusing on Gross Revenue Retention (GRR), you’ll help us deliver both customer value and business growth.

What will you do?

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
• Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
• Monitor customer health and create risk mitigation plans and Identify and develop new opportunities for expanding customer's usage of new products
• Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
• Resolve customer inquiries by aligning customers with the right resources
• Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
• Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.
• Embody HubSpot’s Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going forward together.
  
  

Who are you?

• Experienced in owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
• Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role.
• Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
• Excellent communicator - clear, confident, and empathetic across phone, written, and in-person settings.
• Strong business acumen, with the ability to link HubSpot’s solutions to customer outcomes and ROI.
• Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio of customers.
• Resilient, adaptable, and motivated to thrive in a fast-paced, AI-enabled environment.

What are the benefits?

• Hybrid work environment - You can choose to work from Home, Office or Flex!
• Structured new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy + a week of rest! 
• Private health insurance allowance & annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

HubSpot’s culture is driven by a shared passion for our mission and metrics. It’s a culture of amazing, growth-minded people who solve for the customer, embrace boldness and adaptability, and thrive on alignment and collaboration.

ABOUT THE JOB

As a Technical Project Manager on the Connected Warfare team, you will be a technical leader spearheading initiatives into a new market. Your work will span the entire lifecycle of our efforts from engaging with customers, shaping technical requirements, integrating third party systems, and final delivery. This will require solving a wide variety of technical problems and making pragmatic engineering versus programmatic tradeoffs along the way. You will often be expected to self-direct, and to be comfortable navigating ambiguity. Above all, our engineers are driven by a “Whatever It Takes” mindset—executing in an expedient, scalable, and pragmatic way while keeping the mission top-of-mind and making sound engineering & programmatic decisions to deliver successful outcomes correctly, on-time, and with high quality.

WHAT YOU’LL DO

1. Technical Ownership: Own technical outcomes from end to end. Iterate on core data mesh technology to make optimal use of degraded networks. Develop connectors and APIs for legacy and cutting edge systems to integrate with Lattice. Create data flow pipelines that span horizontally and vertically across disparate networked systems and security domains. Mentor junior engineers from differing backgrounds.
2. Technical Execution: Develop the technical path for success of new efforts from conception onwards by writing & reviewing project plans and design documents, before spinning up the broader team to execute. Regularly engage with external stakeholders, particularly customers, to surface and clarify pain points and solve problems related to both day-to-day execution and overall technical programmatics.
3. Navigating Ambiguity: Execute on broad, ambiguous, and ambitious requirements from external customers. Seize the opportunity to shape requirements in favor of the optimal product for the client and the company. Demonstrate high ownership on all pieces of work.
4. Shape Growth Opportunities: Support the drafting of technical proposals, ensuring that potential projects and scaling opportunities are accurately scoped, resourced, and aligned with the organization's capabilities and strategic goals.
5. Stakeholder Management: Act as the primary technical liaison for the client, go deep into understanding their specific mission challenges and advocate for their needs within the engineering organization and ensure their feedback directly influences the engineering roadmap. Resolves technical conflicts between the team, internal stakeholders and the customer.

REQUIRED QUALIFICATIONS

• Proven customer-facing technical program management experience, preferably in the defense, national security, or aerospace domains. With the ability to create and maintain professional relationships with senior level Japanese customers and partners.
• Solid technical aptitude and an ability to understand technical designs, software development lifecycle, challenges and risks; ability to work closely and effectively with engineering teams.
• Ability to work with internal and external stakeholders, across a wide range of technical comfort
• Excellent written and verbal communication skills
• Ability to travel to client sites (50%)

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Computer Science or an Engineering discipline
• Experience managing mission critical systems in operational environments
• Between 1-2 years previous experience as a technical lead or technical program manager
• Proven experience leading multi-disciplinary engineering teams to successful completion of projects
• Desire to grow into a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Staff Software Engineers lead the delivery of a variety of software integrated in to our products, acting as technical leads, extremely senior individual contributors, and/or as team leads that are also hands-on contributors. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Staff Software Engineers to demonstrate unparalleled end-to-end outcome ownership, driving the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Own customer success through the design and delivery of a multi-year, multi-stakeholder software roadmap that spans across multiple teams.
• Leverage internal product and program-specific engineering teams to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Partner with external teams, collaborating on interfacing requirements between diverse systems and technologies
• Drive architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Contribute to the design and development of a company wide roadmap for software inputs to autonomous systems
• Lead teams that develop software that runs on- and off- platform, using a variety of technologies
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership.
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Drive the creation of test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Lead teams of multi-disciplinary engineers, including as a mentor for Senior Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a leadership position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for an entire software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring senior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Staff Software Engineer, such as Principal Software Engineer and/or Senior Manager, Software Engineering
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

At Anduril Australia we are developing unmanned systems for subsurface and other domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require Senior Systems Engineers with broad experience to drive the delivery a variety of software enabled hardware capabilities to our customers. Anduril Senior Systems Engineers rapidly develop expertise in new domains in order to architect, design, deliver, support, and evolve next generation capabilities through the entire product life-cycle.

WHAT YOU'LL DO

• Own technology solutions that are deployed to customers, focussed on the delivery of value to the end-user
• Act as a subject matter expert for your areas of expertise as they relate to the delivery of Anduril’s technology capabilities, including areas such as hardware selection and integration, testing and evaluation, robotic perception, engineering process or cybersecurity
• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Design, architect, and implement integrated systems, including advanced and sensitive platforms and payloads, that rapidly delivers capability beyond the scope of current systems, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of technology components across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of complex robotic systems, including full lifecycle testing, monitoring and operation.
• Support vehicle and payload manufacturing, testing and deployment
• Travel to co-locate with end-users up to 20% of the time
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Engineers from differing backgrounds

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as an Engineer with one or more domains and/or technologies of expertise
• Ability to exercise extremely high ownership over a complex system, including design, integration, test, and delivery of new capabilities
• Capacity to work holistically on complex robotic systems across design, implementation, operation and sustainment
• Capacity to act as the technical owner for a complex subsystem, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

PREFERRED QUALIFICATIONS

• Experience with the design, implementation and support of robotic and/or autonomous systems
• Experience working within the defence, maritime and/or aerospace domains
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment
• Desire to learn and grow in to other roles that require experience as a Senior Systems Engineer, such as Principal Systems Engineer and/or Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!

At Anduril Australia we are developing unmanned systems for subsurface and other domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require Site Reliability Engineers with deep experience in modern software development, delivery and sustainment toolchains. The Senior Site Reliability Engineer strives to leverage their experience to rapidly architect, design, delivery, support and evolve toolchains required to delivery next-generation autonomous systems.

WHAT YOU'LL DO

• Lead the design, development, implementation and support of next-generation software delivery toolchains that enable the continuous and secure delivery of capabilities orders of magnitude faster than the competition, including in times of national crisis and across multiple national security classification domains
• Manage modern ICT systems at the infrastructure layer, including providers and/or technologies such as AWS, Azure, and VMWare ESXi
• Manage modern ICT systems at the operating system layer, including operating systems such as NixOS, Ubuntu, Red Hat, and Microsoft Windows
• Manage modern ICT systems at the orchestration layer, including technologies such as OpenShift, Kubernetes, Docker and Terraform
• Manage modern ICT systems at the application layer, including Github Enterprise, CircleCI and a variety of proprietary applications
• Contribute to our Nix managed build and deployment systems
• Contribute to the management of ICT hardware systems in a limited capacity
• Advocate for and implement best-practice security measures within Anduril’s software toolchain
• Work as a member of a multi-disciplinary software team, including as a mentor for Software Engineers from differing backgrounds

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, a relevant field, or equivalent experience
• Experience in a senior role for the delivery of a software and/or hardware system with a mature software delivery, security and operations capability
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

PREFERRED QUALIFICATIONS

• Experience writing cloud-native services using C++, Rust, Python and/or Go
• Experience with the NixOS operating system and the Nix programming language
• Systems and/or application programming skills including algorithms, data structures, concurrency and optimization
• Experience managing infrastructure with Terraform
• A strong understanding of networking, particularly in cloud and hybrid environments
• A strong knowledge of and experience with deploying applications with Kubernetes and maintaining Kubernetes clusters
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Principal Software Engineer and/or Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

At Anduril Australia we are developing unmanned systems for subsurface and other domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require Site Reliability Engineers with deep experience in modern software development, delivery and sustainment toolchains. The Senior Site Reliability Engineer strives to leverage their experience to rapidly architect, design, delivery, support and evolve toolchains required to delivery next-generation autonomous systems.

WHAT YOU'LL DO

• Lead the design, development, implementation and support of next-generation software delivery toolchains that enable the continuous and secure delivery of capabilities orders of magnitude faster than the competition, including in times of national crisis and across multiple national security classification domains
• Manage modern ICT systems at the infrastructure layer, including providers and/or technologies such as AWS, Azure, and VMWare ESXi
• Manage modern ICT systems at the operating system layer, including operating systems such as NixOS, Ubuntu, Red Hat, and Microsoft Windows
• Manage modern ICT systems at the orchestration layer, including technologies such as OpenShift, Kubernetes, Docker and Terraform
• Manage modern ICT systems at the application layer, including Github Enterprise, CircleCI and a variety of proprietary applications
• Contribute to our Nix managed build and deployment systems
• Contribute to the management of ICT hardware systems in a limited capacity
• Advocate for and implement best-practice security measures within Anduril’s software toolchain
• Work as a member of a multi-disciplinary software team, including as a mentor for Software Engineers from differing backgrounds

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, a relevant field, or equivalent experience
• Experience in a senior role for the delivery of a software and/or hardware system with a mature software delivery, security and operations capability
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

PREFERRED QUALIFICATIONS

• Experience writing cloud-native services using C++, Rust, Python and/or Go
• Experience with the NixOS operating system and the Nix programming language
• Systems and/or application programming skills including algorithms, data structures, concurrency and optimization
• Experience managing infrastructure with Terraform
• A strong understanding of networking, particularly in cloud and hybrid environments
• A strong knowledge of and experience with deploying applications with Kubernetes and maintaining Kubernetes clusters
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Principal Software Engineer and/or Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Own software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Design and implement scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of existing software services across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop software that runs on- and off- robotic platforms, using a variety of technologies
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Create test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

At Anduril Australia we are developing unmanned systems for subsurface and other domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require Senior Site Reliability Engineers with deep experience in modern software development, delivery and sustainment toolchains. The Senior Site Reliability Engineer strives to leverage their experience to rapidly architect, design, delivery, support and evolve toolchains required to delivery next-generation autonomous systems.

WHAT YOU'LL DO

• Lead the design, development, implementation and support of next-generation software delivery toolchains that enable the continuous and secure delivery of capabilities orders of magnitude faster than the competition, including in times of national crisis and across multiple national security classification domains
• Manage modern ICT systems at the infrastructure layer, including providers and/or technologies such as AWS, Azure, and VMWare ESXi
• Manage modern ICT systems at the operating system layer, including operating systems such as NixOS, Ubuntu, Red Hat, and Microsoft Windows
• Manage modern ICT systems at the orchestration layer, including technologies such as OpenShift, Kubernetes, Docker and Terraform
• Manage modern ICT systems at the application layer, including Github Enterprise, CircleCI and a variety of proprietary applications
• Contribute to our Nix managed build and deployment systems
• Contribute to the management of ICT hardware systems in a limited capacity
• Advocate for and implement best-practice security measures within Anduril’s software toolchain
• Work as a member of a multi-disciplinary software team, including as a mentor for Software Engineers from differing backgrounds

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, a relevant field, or equivalent experience
• Experience in a senior role for the delivery of a software and/or hardware system with a mature software delivery, security and operations capability
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

PREFERRED QUALIFICATIONS

• Experience writing cloud-native services using C++, Rust, Python and/or Go
• Experience with the NixOS operating system and the Nix programming language
• Systems and/or application programming skills including algorithms, data structures, concurrency and optimization
• Experience managing infrastructure with Terraform
• A strong understanding of networking, particularly in cloud and hybrid environments
• A strong knowledge of and experience with deploying applications with Kubernetes and maintaining Kubernetes clusters
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Principal Software Engineer and/or Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineering Managers independently lead groups of teams to deliver a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control or decision support. We expect Senior Software Engineering Managers to demonstrate independent end-to-end outcome ownership of software for an integrated product family, and the teams responsible for building and maintaining it. Senior Software Engineering Managers contribute as a group lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Collaborate with your Technical Lead and other managers to design and deliver on a multi-year, multi-stakeholder software roadmap that spans across multiple groups of teams and products
• Leverage internal product and program-specific engineering teams, and external third-parties, to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Manage architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Influence the design and development of a company wide roadmap for software inputs to autonomous systems, ensuring it meets the needs of your group
• Manage a group of teams that develop software that runs on- and off- platform, using a variety of technologies
• Influence peers and executives within your broader cross-functional engineering organization, ensuring that software engineers who are employed in cross-functional engineering teams reporting to your peers are appropriately employed and managed
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Build and manage a 12 - 36 month roadmap for your group, nested within broader organisational and company roadmap
• Manage an allocated budget for your group
• Manage programmatic risk for your group, and collaborate with your Technical Lead to manage technical risk, including sound and timely decision making
• Lead by example as a technically competent, trustworthy, and accountable leader
• Contribute to the development of organizational vision and strategy, then communicate it effectively to your group
• Define, document, gain consensus for, and communicate appropriate goals and plans for your group, derived from broader organizational vision, strategy, and priorities
• Build your subordinate teams and managers through mentoring, professional development, career management, and collaboration with Anduril’s recruiting and people functions
• Work as a leader of a multi-disciplinary engineering group of 10 - 24 members, including as a mentor and manager for engineers and managers from differing backgrounds, and with “dotted line” responsibility for an additional 10 - 24 software engineers that report to your peers
• Report to a manager who typically will not have a background in software engineering
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a senior management position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Capacity to lead a group that works holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the owner for a software platform spanning multiple integrated products, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation management, sustainment and evolution
• Capacity learn and grow individually, while mentoring team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system and/or autonomous vehicle
• Experience writing backend services or embedded software in C, C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience working with a RTOS
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Experience with development of high assurance safety critical software, including with DO-178, IEC 61508, or similar standards
• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience in developing interfaces to sensors and actuators.
• Experience working with and testing electrical and mechanical systems.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineering Manager, such as Software Engineering Director

ABOUT THE JOB

The Procurement Manager owns both Direct and Indirect procurement, leading a team of high-performing Buyers to directly support the Engineering, Manufacturing, Quality, and Facilities teams through successful negotiations, cradle-to-grave order management, and comprehensive supplier management. As the Procurement lead, this individual will be responsible for managing a team of buyers through the use of key metrics to quantitatively evaluate supplier performance. Successful execution of this role will ensure procured material supports the rapid needs of both engineering development programs & production planning requirements in alignment with strategic sourcing initiatives.

WHAT YOU’LL DO

• Lead cross-functional projects to achieve cost, quality, and delivery targets.
• Provide hands-on training, coaching and mentorship to develop the skills and expertise of team members.
• Develop and Optimize Processes by establishing and refining procurement processes to drive efficiency and cost savings.
• Establish and drive organizational consistency and expectations through key performance indicators (KPIs).
• Be outcome-driven delivery by ensuring timely and measurable results across sourcing and supplier management initiatives
• Support engineering & manufacturing requirements and program timelines for development & production products.
• Drive indirect procurement by aligning procurement strategies with overall business objectives, leveraging extensive industry experience.
• Identify and execute cost reduction projects.
• Negotiate commercial terms and Master Supply Agreements (MSAs).
• Cultivate strong relationships with key suppliers to enhance value and secure competitive advantages and analyze supplier data and identify areas of opportunity for expanding and/or consolidating the ASL.
• Place purchase orders, manage suppliers, and resolve downstream issues with receiving, finance, and accounting.
• Maintain procurement-related master data in the ERP system and support required annual audits.
• Own procurement process cradle-to-grave.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Business, Finance, Engineering or related disciplines required.
• 8+ years of supply chain experience in progressive roles.
• Experience with technical procurement.
• Effective written, verbal, and presentation skills.
• Ability to read drawings and blueprints.
• Exceptional analytical and organizational skills.
• Familiarity with leading ERP systems
• The ability to obtain and maintain an Australian NV2 Security Clearance.

About the Role

As a Program Chief Engineer you will be responsible for defining and driving the system's architecture, technical roadmap, and overall engineering excellence. You will lead a multi-disciplinary team of high-performing engineers, ensuring that the system meets stringent performance, reliability, and mission requirements in challenging maritime environments. This role combines strategic technical leadership with direct hands-on involvement in critical design and integration challenges.

This is a highly visible and impactful role where your deep technical expertise, strategic thinking, and leadership will directly contribute to delivering transformative capabilities for national security.

What You'll Do

• Technical Leadership & Vision: Define and articulate the technical vision and strategic roadmap for the system, ensuring alignment with Anduril's broader Dive-XL Core Platform and customer needs. Work directly with the product team (Product Manager, EPM, Lead Systems Engineer) to ensure tactical development is executed on plan.
• Architectural Design Authority: Serve as the ultimate technical authority for the system architecture, design decisions, and critical trade-offs across all engineering disciplines (mechanical, electrical, software, autonomy, acoustics, materials).
• System Integration & Performance: Oversee the end-to-end development lifecycle, from requirements definition and conceptual design through detailed design, integration, test, and deployment.
• Test & Evaluation: Define and oversee the test and evaluation strategy, including acceptance criteria, test readiness reviews, and support to customer acceptance testing.
• Technical Problem Solving: Lead the resolution of complex technical challenges, acting as a hands-on expert and guiding teams through difficult design, integration, or operational issues.
• Technical Trade-offs: Drive build vs. buy decisions, manage technical debt, and balance speed of delivery against long-term system sustainability.
• Team Mentorship & Development: Provide technical mentorship, guidance, and critical review for engineering teams, fostering a culture of innovation, excellence, and rigorous problem-solving.
• Risk and Opportunity Management: Identify, assess, and mitigate technical risks throughout the program lifecycle, developing contingency plans and advising program leadership.
• Customer & Stakeholder Engagement: Act as a primary technical point of contact for internal stakeholders, customers, and partners. Clearly communicate complex technical information, program status, and strategic direction. Manage cross-team technical dependencies to ensure timely delivery of key capabilities, and shield the engineering team from scope disruption.
• Cross-Site Coordination: Collaborate closely with the US Chief Engineer counterpart to ensure technical alignment across program variants, share lessons learned, and maintain architectural consistency.
• Requirements Management: Ensure robust requirements decomposition, traceability, and verification plans are in place for all subsystems.
• Innovation & Research: Stay abreast of cutting-edge technologies, research, and industry trends relevant to autonomous underwater systems, incorporating best practices and innovative solutions.

Required Qualifications

• Bachelor's, Master's, or Ph.D. in Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Robotics, Computer Science, or a related technical discipline.
• 15+ years of experience in the design, development, integration, and deployment of complex autonomous systems.
• 5+ years of demonstrated experience as a Chief Engineer, Technical Director, Lead Architect, Engineering Fellow, or equivalent senior technical leadership role on a major hardware/software program.
• Proficiency in systems engineering principles, including requirements management, interface control, verification, and validation.
• Proven ability to lead and mentor highly technical, multi-disciplinary engineering teams.
• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
• Must be able to obtain and maintain an Australian National Security Clearance (NV2 or higher).

Preferred Qualifications

• Deep expertise across multiple AUV sub-domains, such as:
• Hydrodynamics & Propulsion: Vehicle dynamics, control systems, thrusters.
• Power Systems: Battery technologies, power management, high-voltage systems.
• Underwater Acoustics & Communications: Modems, sonar, acoustic navigation.
• Navigation & Perception: INS/GPS-denied navigation, vision systems, object detection/avoidance.
• Autonomy & Control: Mission planning, decision-making algorithms, real-time control.
• Materials Science & Corrosion: Marine-grade materials, anti-corrosion techniques.
• Mechanical Design: Pressure hulls, payloads, articulation.
• Software Architectures: Embedded systems, real-time operating systems, distributed systems.
• Active Australian National Security Clearance (NV2 or higher).
• Experience with the full lifecycle of Australian Defence Force (ADF) acquisition programs.
• Demonstrated understanding of Australian defence contracting frameworks (e.g., ASDEFCON), or equivalent international defence acquisition standards, particularly as they relate to technical requirements, risk management, and program execution.
• Experience with system safety engineering practices (e.g., MIL-STD-882) and familiarity with submarine/AUV safety certification processes.
• Familiarity with cybersecurity best practices for autonomous systems.
• Expertise in AI/ML applications for AUV autonomy, perception, and decision-making.
• Experience with advanced manufacturing techniques for marine systems.

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Software Engineering Managers independently lead teams to deliver a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control or decision support. We expect Software Engineering Managers to demonstrate end-to-end outcome ownership of a major system within an integrated product, and the team responsible for building and maintaining it. Software Engineering Managers contribute as a team lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Be accountable for software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Collaborate with your Technical Lead to architect scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Co-ordinate your teams roadmap and execution with other teams across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Manage a 6 - 18 month roadmap for your team, nested within broader organisational roadmap
• Manage an allocated budget for your team
• Manage programatic risk for your team, and collaborate with your Technical Lead to manage technical risk, including sound and timely decision making
• Lead by example as a technically competent, trustworthy, and accountable team lead
• Communicate organizational vision, strategy, and direction to your team.
• Define, document, gain consensus for, and communicate appropriate goals and plans for your team, derived from broader organizational vision, strategy, and priorities
• Build your team through mentoring, professional development, career management, and collaboration with Anduril’s recruiting and people functions
• Work as a leader of a multi-disciplinary engineering team of 4 - 10 members, including as a mentor and manager for Engineers from differing backgrounds
• Report to a manager who may or may not have a background in software engineering
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a management position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Capacity to lead a team that works holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the owner for a software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation management, sustainment and evolution
• Capacity learn and grow individually, while mentoring team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system and/or autonomous vehicle
• Experience writing backend services or embedded software in C, C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience working with a RTOS
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Experience with development of high assurance safety critical software, including with DO-178, IEC 61508, or similar standards
• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience in developing interfaces to sensors and actuators.
• Experience working with and testing electrical and mechanical systems.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Software Engineering Manager, such as Senior Software Engineering Manager

At Anduril Australia we are developing un-crewed maritime and air domain systems that leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require a Senior Machine Learning Engineer with deep experience developing, testing, validating and deploying machine-learning based sensor processing and the technical toolchains they rely on. The Senior Machine Learning Engineer strives to leverage their experience to rapidly architect, design, deliver, support, and evolve next generation autonomous vehicles through the entire product life-cycle.

WHAT YOU'LL DO

• Lead the design, development, integration and support of machine learning models for perception and data pipelines for a variety of autonomous systems across multiple sensor modalities
• Develop software to manage and automate the machine learning lifecycle, including data management, pipelining, labeling and training
• Manage model selection, training, validation, evaluation, deployment and regression testing
• Manage training data sourcing and integration, and quality
• Develop tools and processes for machine learning in a classified environment
• Collaborate with cross-functional teams, including software engineers, mechanical engineers, and systems engineers, to ensure effective system integration and testing

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a senior role with the delivery of a production grade software system with a mature machine learning component
• Experience with the design, implementation and maintenance of ML Operations, including data acquisition, labeling, data curation, pipeline management, continuous integration, model versioning, and monitoring
• Ability to collaborate with data scientists and stakeholders to define and implement robust validation and verification strategies
• Experience with the delivery of computer vision capabilities, from the data side as well as the model side
• Capacity to work holistically on machine learning enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Eligible to obtain and maintain an Australian Government Negative Vetting 2 security clearance (NV2) 

PREFERRED QUALIFICATIONS

• Experience with the delivery of capability with a public sector customer
• Experience with workflow management tools such as flyte, airflow, and kubeflow
• Experience with deep learning frameworks such as PyTorch
• Experience with edge ML applications
• Experience with inference engines such as TensorRT
• Experience writing C++, Go, Python or Rust
• Proficiency in data management and traceability techniques to maintain high-quality datasets and enable reproducibility of experiments and results
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!

So, what’s the role all about?
We are looking for a proactive and customer-focused Technical Support Engineer to provide end-to-end technical support for corporate users in a fast-paced enterprise environment. The role involves day-to-day user issue resolution, ServiceNow ticket management, & device lifecycle support, The ideal candidate is technically strong, calm under pressure, and a strong team player.

How will you make an impact?  

End-User Support

• Provide Level 2 technical support for Windows, macOS, and Linux systems
• Resolve day-to-day user issues related to hardware, software, OS, and enterprise applications.
  
• Support to senior level users with professionalism and discretion. Perform desk-side and remote troubleshooting as requiredInfrastructure & Cloud Management

Device & Endpoint Management

• Support device provisioning, deployment, and troubleshooting using Windows Autopilot
• Handle onboarding and offboarding activities (laptops, access, peripherals)

Ticketing & ITSM

• Log, track, and resolve incidents and service requests using the ServiceNow portal
• Ensure timely updates, SLA adherence, and proper documentation of tickets
• Participate in problem management and root cause analysis when required

Collaboration & Operations

• Coordinate with global IT teams, vendors, and internal stakeholders.
• Escalate issues appropriately and follow through until resolution
• Be a reliable team player.

Audio/Video & Collaboration Tools (Added Advantage)

• Support A/V systems, meeting rooms, and conferencing setups
• Troubleshoot Microsoft Teams, video calls, and collaboration tools
• Assist users during executive meetings, town halls, and critical sessions

Have you got what it takes?

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 3-5 years of hands-on experience with Windows, macOS, and Linux OS troubleshooting
• Strong hands-on experience with ServiceNow (Incident, Request, Change, Asset
• Experience with Windows Autopilot and device lifecycle management
• Knowledge of networking basics (Wi-Fi, VPN, DNS, printers, peripherals)
• Familiarity with endpoint security and enterprise IT environments
• Ability to work in a fast-paced, high-visibility environment.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9656
Reporting into: Tech Support Manager-APAC
Role Type: Individual Contributor

What's the Role All About?
The Software Engineer, AI is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.  As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.  

 How Will You Make an Impact? 

• Technical Implementation and Configuration:  
• Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements.
• Build and maintain integrations using APIs, modern web technologies, and authentication standards.
• Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.
• Develop proofs of concept (PoCs) and production-ready solution components.
• Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments. 

• Technical Problem Solving & Quality:  
• Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.
• Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs.
• Ensure implementations meet quality, performance, security, and usability standards.
• Produce documentation including specifications, test cases, and deployment materials. 
  
  
• Collaboration with Implementation Teams:  
• Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design.
• Participate in customer workshops to clarify technical details, validate feasibility, and provide subject‑matter input.
• Maintain clear and consistent communication across cross‑functional delivery teams.

Have You Got What It Takes? 

• Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience.
• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
• Technical Skills:
• Strong proficiency in JavaScript; Python familiarity is a plus.
• Solid understanding of:
• REST API integration patterns
• Modern authentication (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X Frame Options)
• HTML/CSS and front-end fundamentals
• Ability to interpret API documentation, implement PoCs, and troubleshoot integrations.
• Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques.
• Communication and Collaboration:
• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers to explain technical concepts and implementation decisions.
• Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution.
• Authored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery.

You Will Have an Advantage If You Also Have: 

• Experience designing and deploying enterprise-grade conversational flows and AI orchestration. 
• Experience with NiCE CXone products or other cloud-based contact center platforms. 
• Experience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar).
• Experience with monitoring, logging, and debugging tools for distributed systems.
• Knowledge of databases (SQL/NoSQL) and data integration patterns.
• Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10592
Reporting To: Manager, Professional Services
Role Type: Individual Contributor

Position Overview: 
The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities:

Technical Implementation

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

 Project Management & Collaboration:

• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.

 Leadership & Internal Enablement:

• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

 Qualifications:

Education & Experience

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
• Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
• Experienced in creating detailed use cases, test plans, and UAT guidance.
• Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

• Analytical, inquisitive, and committed to continuous improvement.
• Creative problem-solver able to design solutions for complex challenges.
• Customer-centric with strong empathy for end users and business stakeholders.
• Team-oriented with exceptional interpersonal and collaboration skills.
• Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
• Comfortable navigating ambiguity and iterating in fast-paced environments.
• Systems thinker with an understanding of how technical components and user experience interconnect.
• Early adopter of innovative technologies with a passion for experimentation.
• Strong sense of accountability, ownership, and professional presence.
• Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10120
Reporting To: Tech Manager
Role Type: Individual Contributor

Director Business Management, Technology, Data & AI

• Shape how technology operates at scale, acting as the CIO’s trusted right hand to bring clarity, rhythm and confidence to Zip’s Technology, Data and AI functions
• Senior technology operations leadership with deep commercial acumen across financial management, workforce planning, governance and risk
• Hybrid working model based in Sydney, with meaningful in-office collaboration and flexibility built around outcomes

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As Director, Business Manager, Technology, Data & AI, you will sit at the heart of how Zip’s Technology organisation runs. This is a senior, high-impact leadership role where you will design and embed the operating rhythm that underpins our engineering, data, AI and security teams. Partnering closely with the CIO and Technology Leadership Team, you will ensure strategy, investment, architecture, risk and delivery are aligned and executed with discipline as Zip continues to scale.

What you’ll own

• Designing and running the Office of the CIO operating rhythm, including planning cycles, portfolio governance, leadership cadences and quarterly business reviews
• Coordinating technology governance forums to ensure decisions are data-led, outcomes are tracked and risks are visible and actively managed
• End-to-end coordination of technology strategy and roadmaps, aligning enterprise strategy, architecture and execution
• Overseeing technology financial management including OPEX, forecasting, variance analysis and investment governance in partnership with Finance
• Leading workforce and capacity planning across Technology, Data and AI, balancing permanent, contingent and vendor capability
• Driving visibility, optimisation and risk reduction across SaaS and tooling spend
• Partnering with architecture leaders to embed Zip’s target-state architecture and ensure initiatives align to long-term strategic intent
• Providing executive oversight of major incidents, post-incident reviews and continuous improvement actions
• Strengthening technology risk, controls, audit readiness and operational resilience across the function

What you’ll bring to the team

• Extensive experience in technology operations, business management or program leadership supporting senior technology executives
• Strong commercial acumen with hands-on experience managing technology budgets, investment governance and workforce planning
• Proven ability to operate in complex, regulated or high-scale technology environments
• A solid understanding of enterprise architecture concepts and how strategy, platforms and delivery intersect
• Executive-level experience overseeing technology risk management, audit readiness and incident response
• Exceptional stakeholder management skills with the ability to influence across executive, technical and non-technical audiences
• A calm, structured and outcomes-focused approach, with the ability to bring clarity in ambiguous environments
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access the Flare Benefits Hub and Novated Leasing with exclusive savings across groceries, fuel, technology, fashion and more.
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

At Riot, we believe in delivering player-focused experiences that push the boundaries of what games can be. The Sydney-based team contributes to a new Unpublished R&D Product in collaboration with partners in North America, with a focus on building the technical foundations that enable great player and developer experiences. By encouraging collaboration, you’ll drive development, smashing through obstacles and driving products into players’ hands.

Producers at Riot lead complex initiatives from conception through delivery, aligning teams around clear goals and enabling predictable, high-quality outcomes.

As a Technical Producer II on an Unpublished R&D Product you will support a technology team, you'll lead the coordination and delivery of engineering-focused initiatives that improve performance, support build processes, and enable game features at scale. You'll work across time zones to align stakeholders, manage development pipelines, and ensure that the team is set up for success at every stage of project development. You’ll report to a Senior Manager, Game Production.

Responsibilities:

• Lead the day-to-day production efforts for a cross-functional engineering and technical art team
• Drive sprint planning, backlog prioritization, and milestone execution
• Ensure strong team health, culture, and efficiency
• Collaborate with stakeholders to clarify requirements and align on goals
• Track progress, manage risks, and ensure delivery of high-quality tools and features
• Promote best practices in planning, estimation, and documentation
• Coordinate across teams to unblock dependencies and align technical solutions
• Communicate clearly and consistently with partners in multiple time zones
• Identify opportunities to improve developer workflows and system scalability

Required Qualifications: 

• 3+ years of experience as a Technical Producer, Project Manager or similar role in software or game development
• Ample experience working with cross-functional and distributed teams
• Strong stakeholder management skills
• Experience leading teams through all feature development phases (planning, execution, delivery, post-release support)
• Experience applying Agile and Lean development processes such as Scrum or Kanban

Desired Qualifications:

• Experience with the video game industry. A background in digital project management/Agile project management/Scrum Master in a technology setting will also be considered 
• Experience working with teams building engine capabilities, internal tooling or gameplay features
• Mastery of production tools like Jira to track development and create accurate reporting

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:

• Medical Insurance that covers you and your dependents
• Employee Assistance Program
• Wellness fund
• Donation matching of time and money to registered charities
• Learning and Development opportunities

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

We’re hiring an Engineering Manager (SaaS) 

• 🗓️ Full-time | Permanent  

• 📍 Preferred location: Sydney based 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Software Engineering Manager who’s ready to bring their outcome-focused leadership & passion for developing engineers to the table. Reporting to the Director of Engineering, you’ll lead an Australia-based team of software engineers working across product domains to deliver and maintain features in our flagship SaaS platform for ANZ customers. You’ll create clarity, set an ambitious but realistic delivery pace and build a high-performing team that’s proud of the impact they have on the care sector. 

Your days will involve: 

• Leading, coaching, and motivating a team of engineers, supporting their growth, ownership and impact while keeping team health front and centre 

• Owning delivery outcomes - setting direction and ways of working, anticipating risks, and ensuring the team reliably ships high-quality software that delights customers 

• Translating business objectives into technical plans, prioritising work that improves product reliability, scalability and performance 

• Participating in technical discussions, code and incident reviews (without needing to be the most senior technologist in the room) and using them as opportunities to raise the bar on engineering excellence 

• Collaborating closely with Product, Design, Customer and other Engineering teams to solve interconnected problems and ensure customer satisfaction 

• Championing pragmatic AI adoption - encouraging the team to use AI-powered tools and practices to safely improve developer productivity, code quality and reliability 

• Onboarding & developing top talent, running performance and impact reviews and creating an inclusive environment where people can do their best work. 

You’ll thrive in this role if you: 

• Bring 3+ years’ experience leading software engineering teams in a technical environment, with strong cross-functional leadership and organisational skills 

• Have a degree in Computer Science, Engineering/a related field or equivalent practical experience 

• Have strong knowledge of modern software development practices (e.g. continuous delivery, testing, observability) & experience working with API-based systems 

• Are eager to be at the forefront of AI adoption & usage within your team 

• Are an excellent communicator, able to translate technical and business concepts into approachable language for different audiences 

• Are known for building healthy, high-performing teams - setting clear expectations, giving great feedback & balancing reports’ autonomy with accountability 

• Stay current with industry trends and enjoy evolving how your team works to improve reliability, quality and speed of delivery 

• Take pride in your work and care deeply about the impact your team has on customers. 

Bonus points if you: 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare products or a similar care software product 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

GTreasury, now a Ripple solution, was acquired by Ripple in 2025, marking a significant expansion into the multi-trillion-dollar corporate finance arena.

GTreasury has more than 40 years of experience supporting some of the world’s largest and most sophisticated companies. Integrating its treasury command center into Ripple’s technology stack gives corporates the ability to move, manage and optimize liquidity in real-time, across traditional and digital assets, under one expanded umbrella.

Join us to build the future of corporate treasury and the infrastructure that powers the Internet of Value.

We are seeking an innovative and forward-thinking Senior Software Developer passionate about building a world-class platform through a world-class team. Creating technical software excellence and spearheading application development in design, implementation, and maintenance to make great things happen.

The work:

The Senior Software Engineer will help lead and build the next generation of financial reconciliation platform that enables finance teams to become powerful drivers of their company growth.

What you will do:

• Build, scale and maintain enterprise financial reconciliation application that brings the world class user experience to finance professionals
• Work with wider technical teams on the design, deployment and continuous improvement of backend applications
• Be a technical domain leader, provide technical guidance and craftsmanship to your team and own the delivery of features.
• Participate in raising our standard of engineering excellence by implementing standard methodologies for architecture, coding, testing, and deployment

What you will bring:

• 5+ years of experience with .NET C# and Golang.
• Knowledge and experience with Spark and Python.
• 5+ years of hands-on software development and architecture experience on large scale distributed backend systems.
• Experience in building high load compute systems (preferably in finance domains), backed by a MSSQL server.
• Experience building cloud applications on AWS or Azure, technologies such as Docker, Kubernetes and Linux platform environments.
• Experience with Agile development of distributed services, with a focus on robust software design, scalability, availability and security
• Eagerness to work openly and collaboratively with a diverse team
• Ability to apply engineering standard processes
• A positive demeanor and a passion for technology and the financial industries

BS or equivalent experience in Computer Science or similar

GTreasury, now a Ripple solution, was acquired by Ripple in 2025, marking a significant expansion into the multi-trillion-dollar corporate finance arena.

GTreasury has more than 40 years of experience supporting some of the world’s largest and most sophisticated companies. Integrating its treasury command center into Ripple’s technology stack gives corporates the ability to move, manage and optimize liquidity in real-time, across traditional and digital assets, under one expanded umbrella.

Join us to build the future of corporate treasury and the infrastructure that powers the Internet of Value.

We are seeking an innovative and forward-thinking Staff Software Engineer passionate about building a world-class platform through a world-class team. Creating technical software excellence and spearheading application development in design, implementation, and maintenance to make great things happen.

What you'll do:

• Build, scale and maintain infrastructure of the enterprise reconciliation application that brings the world class user experience to finance professionals
• Work with wider technical teams on the design, deployment and continuous improvement of infrastructure of our products
• Be a technical domain leader, provide technical guidance to your team and own the delivery of features.
• Participate in raising our standard of engineering excellence by implementing standard methodologies for architecture, coding, testing, and deployment

What you'll bring:

• 8+ years of hands-on experience designing and operating large-scale distributed infrastructure, with 4+ years serving as a technical lead and mentoring engineers.
• Deep expertise in Linux and Windows server environments, with strong experience building and maintaining cloud infrastructure on AWS and Azure.
• Proficiency with infrastructure-as-code tools such as Terraform and Ansible, and scripting languages including Bash, Python, and PowerShell.
• Experience with data infrastructure and processing technologies such as Spark and MSSQL. Experience building the systems that power high-volume transactional workloads, ideally in finance space. Cybersecurity experience is a plus.
• Hands-on experience with containerization and orchestration using Docker and Kubernetes.
• A track record of building infrastructure that scales, stays available, and remains secure, using Agile practices to ship reliably.
• You work openly and collaboratively with diverse teams, and you're energized by driving engineering excellence through better standards, processes, and shared knowledge.
• BS in Computer Science or equivalent practical experience.

#LI-Remote

Location: Sydney, Australia

Role Description: 

You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager, who also serves as the backup for this role. 

What you’ll do: 

• You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center. 
• Help in site selections and potential SFN site partner vetting. 
• Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.  
  • Serve as a first point of contact and own successful launch 60–90-day implementation phase and maintain status of first point of contact post-launch.  
• Configuration: Implement Specific Measures for Success.  
  • Set up the dashboard and services to accomplish the goals of the SFN partner sites. 
  • Responsible for site layout, equipment set-up, and training of SFN partner staff with SFN support teams.  
• Training: Coach and Guide SFN partner to Success. 
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.  
  • Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. 
• Troubleshoot: Find and Course-Correct. 
  • Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site. 
• Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard. 
  • Bridge Shipbob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.   
• Perform: Nail Key Performance Indicators (KPIs).  
  • SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.  
  • On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched. 
• Onsite Management: Function as the onsite GM at all times during the implementation phase - responsible for ensuring that all Jira tickets are resolved, ensuring orders do not breach, communication with control tower is timely, etc. 
• Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures.  
• Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard.  
• Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard. 
• Proactively identify and manage process improvement initiatives that improve merchant experience.  
• Travel to sites and perform operational audits and track performance. 
• Travel and assist with site implementations as required. 
• Ensure all IB activity is in good standing, UROS are all within 90 days, linked URO’S are being worked/ checked on daily, WROS are being marked arrived, IB WRO activity is being handled within SLA.  
• Ensure that Jira tickets are updated as needed.  
• Help support sites that need assistance with Cubiscan and ensure they have the resources they need to be successful. 
• Ensure that Returns are processed in line with company SOPs. 
• Ensure that VAS activities are completed within agreed SLAs with communication to the Control Tower. 
• Help callout any issues when orders are close to SLA and expedite any Merchant Care callouts and/or requests.  
• OB - help with tech related issues - cluster cart restocks, open IPS tickets and help resolve issues.  
• Monitor scan to gaylord and gaylord to dock scanning to ensure all partners are following the SOP. 
• EOD Passdowns- send daily detailed passdowns to understand what callouts were made during the day and what progress was made across the network. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships. 
  • Advanced understanding of outbound and inbound fulfillment operations. 
  • Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources. 
  • Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions. 
• 3+ years of experience in opening new building sites and setting up teams for success. 
  • Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP’s, tools, and WMS systems.  
• Intermediate skills with Microsoft Office tools, specifically with Excel. 
• Ability to create and read CAD drawings to review building layouts preferred. 
• Ability to be on-site up to 90% of the time, including weekends, as necessary. 
• Must have access to a vehicle for travel needs between locations.  

Perks & Benefits:  

• Health and Wellness Benefits Stipend  
• WFH Phone/Internet Stipend  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)  

#LI-VA1

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role

🛠️ You'll build something from scratch - A genuine 0 to 1 opportunity. Real ownership over strategy, architecture, and direction from early definition through to a globally-used release.

🧠 The problem space is interesting - Marketing automation for physical venues sits at the intersection of identity data, behavioural triggers, and real-world guest experiences, in an industry still early in its digital maturity.

🪑 You'll have a seat at the table -  This role isn’t execution only. You’ll influence how the data intelligence layer is architected, shape pricing and packaging, and partner with go-to-market on launch strategy.

⚡️ You'll work with people who move fast and care deeply - Small team, newly formed product area, high pace. Your ideas get tested quickly and your impact is visible.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

At ROLLER, we’re building new products that help venues create stronger, longer-lasting relationships with their customers. As a Senior Product Manager, you’ll own a greenfield product focused on marketing automation to power highly targeted lifecycle and seasonal campaigns

This role sits within a newly formed product area and is a genuine 0 to 1 opportunity. You’ll be responsible for shaping a new product from early definition through to a monetizable release used by venues globally. You’ll work closely with engineering, design, and go-to-market teams to build a platform that helps venues run smart marketing automation flows to maximise acquisition and spend. 

The role is fast-moving and high-impact, suited to someone who enjoys ambiguity, moves with pace, and wants to build a foundational product in an industry that’s still early in its maturity.

This role is based in Sydney and offers a hybrid work approach, with 3 days in our CBD office.

What You'll Do

• Own the end-to-end strategy, roadmap, and delivery of a new product focused on marketing automation
• Define and prioritise core mechanics of a marketing engine and be a key player in contributing to the architecture of the data intelligence layer.
• Design flexible models that support targeted lifecycle and seasonal campaigns to drive transaction uplift across the guest touchpoints with a venue. 
• Ensure identity and behavioural data is captured and activated across the broader platform
• Partner closely with engineering and design to ship iteratively and learn quickly
• Collaborate with go-to-market teams on pricing, packaging, positioning, and launch strategy
• Conduct customer research and competitive analysis to understand retention and lifecycle challenges
• Define success metrics and use data to continuously refine the product
• Break down complex, ambiguous problems and create clarity for delivery teams
• Challenge assumptions constructively and help drive momentum across teams
• Communicate product strategy, trade-offs, and impact clearly to internal stakeholders

About You

• 5+ years of experience in product management leading complex problem spaces
• Knowledge of customer marketing or CDP-adjacent products
• Proficiency with AI and ML technologies and best practices
• Experience taking products from concept to launch (0 to 1 or close to it)
• Comfortable operating in ambiguity, shipping iteratively and running tight market feedback loops 
• A collaborative approach to working with engineers, designers, and go-to-market partners
• Strong logic and problem-solving skills with a bias towards action over analysis paralysis 
• Clear, concise communicator who can tell focused product stories
• A proactive mindset with the confidence to question, challenge, and improve existing thinking
• Familiarity with venue-based, hospitality, retail, or consumer-facing platforms is a plus, but not required
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🌴 ROLLER Recharge days to celebrate and recharge once we've hit our goals

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

❤️ Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You'll do: 

• Build, manage, and grow strategic partnerships with large customers & agencies in the Retail team.
• Lead across many internal functions to create partner strategies that drive meaningful business results.
• Leverage data, insights, and measurement to build innovative marketing communication plans that reach partner audience targets and achieve partner ROI goals & objectives.
• Be an internal advocate for partners by working with product and engineering teams to respond to partner needs and feedback.
• Be a team player who uplevels the broader organization through collaboration, unique perspectives, and critical thinking.