MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Stuttgart for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273394169

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

This role will be based remotely in Stuttgart, Germany.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID 426134

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

About the Role

As an Account Manager, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.
• Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.
• Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.
• Address routine client concerns independently while proactively identifying potential issues and proposing solutions.
• Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.
• Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.
• Support renewals and contribute actively to client retention strategies.
• Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.
• Facilitate client onboarding and provide guidance on maximizing service value for routine projects.
• Gather feedback and insights to help improve services and inform product or strategy decisions.

About You

The essentials:

• Deep understanding of technology, large experience using AI within the daily account management workflows, staying current with AI trends and advancements.
• Solid Project Management & Delivery: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.
• Client Communication & Tracking: Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.
• Monks Product Knowledge: Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.
• Problem Solving: Ability to address routine client concerns independently and proactively propose solutions to potential issues.
• Commercial Awareness: Capability to identify potential upsell opportunities and support retention strategies.

Not a must, but a plus:

• Experience supporting senior client leadership roles in team management efforts.
• Experience contributing to discussions that inform product or strategy decisions based on client ambitions.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerinnnen-Portfolio. Wir suchen einen Mass Account Managerin, derdie die Verantwortung für den Erfolg einer Vielzahl von Partner*innen übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools.

Deine Aufgaben

Als Mass Account Manager*in übernimmst du die vollständige Verantwortung für ein großes Restaurant-Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern.

Du nutzt Daten, um Verbesserungsmöglichkeiten zu identifizieren, Partnerinnen-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partnerinnen nachhaltiges Wachstum ermöglichen.

Im Arbeitsalltag übernimmst du dabei:

• Monitoring zentraler KPIs im Partner*innen-Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate)
• Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Partner*innenwerts
• Konzeption und Durchführung von Kampagnen zur Erhöhung der Nutzung von Ads, Deals und Promotions
• Entwicklung von Automatisierungstools, E-Mail-Vorlagen oder Dashboards für interne Teams
• Weitergabe von Best Practices sowie Mentoring von Associates
• Zusammenarbeit mit anderen Teams zur Lösung von Problemen oder Eskalation von Blockern

Wichtige Kennzahlen / KPIs

• Verbesserung der Verfügbarkeit und Aktivitätsrate
• Reduzierung der Ablehnungsrate
• Erfolgreiche Vermeidung und Rückgewinnung von Churn
• Nutzung kommerzieller Tools (Ads, Deals, Promotions)
• Datenqualität und Reporting-Genauigkeit

Unsere Erwartungen

• 3+ Jahre Erfahrung im Account Management, in Partner Operations oder vergleichbaren Growth-Rollen
• Fließende Deutsch- und Englischkenntnisse
• Ausgeprägte analytische Fähigkeiten sowie ein Prozessoptimierungs-Mindset
• Erfahrung in der Steuerung von Performance-Kennzahlen und in der Umsetzung von Initiativen im großen Maßstab
• Exzellente Kommunikations- und Stakeholder-Management-Fähigkeiten
• Bachelor- oder Masterabschluss in Business, Analytics oder einem verwandten Bereich

Bevorzugte Qualifikationen

• Erfahrung mit BI-Tools (Looker, Tableau, Power BI)
• Hintergrund in Marktplätzen, SaaS oder Food-Delivery-Plattformen

Was wir bieten

• Dynamisches Umfeld: Arbeiten in einem schnell wachsenden Tech-Unternehmen mit Startup-Mentalität
• Impact: Die Möglichkeit, maßgeblich zum Wachstum und Erfolg unserer Restaurantpartner*innen beizutragen
• Teamkultur: Ein unterstützendes, inklusives Umfeld, das Innovation und kontinuierliche Verbesserung fördert
• Weiterentwicklung: Vielfältige persönliche und berufliche Entwicklungsmöglichkeiten in einem globalen Unternehmen
• Benefits: Rabatt auf Wolt-Bestellungen, kostenlose Getränke, Kaffee und Obst im Büro, Zuschuss zur Urban Sports Club Mitgliedschaft
• Arbeitszeiten: Flexible Arbeitszeitregelung + 30 Tage bezahlter Urlaub

Nächste Schritte

• Kennenlerngespräch (Einführung: Du über Wolt und Wolt über dich)
• Gespräch mit deiner potenziellen Führungskraft
• Assignment: Zeige uns, warum du die beste Besetzung für diese Rolle bist!

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products and driving their growth on the platform. In this role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

Day-to-day in this role you’ll:

• Wolt´s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Our humble expectations 

• Experience: +5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
• Strategic thinking: Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt’s KPIs and financial targets.
• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge). 
• Sales: Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.
• Time Management: Good time-management skills with a problem-solving attitude
• Interpersonal Skills: Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Proactivity: High sense of ownership and proactivity
• Tools:  Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making. Advanced Microsoft Excel / Google Sheets knowledge
• Language Skills: Fluent in German and excellent English skills.

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you’re the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

Senior Account Manager (m/w/d)

About Wolt

Wolt ist in Deutschland im August 2020 offiziell als Land Nr. 23 gestartet! Seit wir in Berlin begonnen haben, konnten wir mit vielen fantastischen Restaurants zusammenarbeiten, um Zehntausende von hungrigen Kunden zu beliefern. Und jetzt freuen wir uns sehr, dir mitteilen zu können, dass wir gerade unsere Aktivitäten erweitern wollen!

Deine Hauptaufgaben

Unser Account Management Team ist das Herzstück von Wolt und stellt den Erfolg unserer bestehenden Restaurantpartner sowie den Erfolg von Wolt in Deutschland sicher. Als Senior Account Manager (m/w/d) verantwortest du unsere größten SMB-Partner, steigerst die Nutzung der Wolt-Produkte und treibst deren Wachstum auf unserer Plattform voran.

• Wolt Produkte: Du nutzt dein geschäftliches Geschick und deine analytischen Fähigkeiten, um die Akzeptanz von Wolt-Produkten und -Dienstleistungen bei den Restaurantpartnern in deinem Portfolio zu erhöhen.

• Strategische Partnerschaften: Du führst komplexe kommerzielle Verhandlungen, um die Zusammenarbeit mit wichtigen Partnern zu stärken und gleichzeitig die finanziellen Ziele zu erreichen.

• Portfolio-Performance: Du überwachst kontinuierlich die Leistung deines Portfolios, interpretierst komplexe Datensätze und berätst deine Partner datengestützt (Consultative Approach).

• Business Reviews: Du leitest regelmäßige Meetings, präsentierst Geschäftsberichte und führst Verhandlungen auf Augenhöhe.

• Zusammenarbeit: Du arbeitest eng mit dem Marketing-Team zusammen, um gemeinsame Kampagnen mit den Restaurantpartnern zu planen und umzusetzen.

• Mentoring: Du agierst als erfahrene Präsenz im Team und unterstützt Kolleg*innen durch Training und Mentorship bei ihrer Weiterentwicklung.

• Marktanalyse: Du beobachtest aktiv den Wettbewerb und nutzt das Feedback, um Produktverbesserungen bei Wolt voranzutreiben.

Erforderliche Fähigkeiten & Erfahrungen

• Einschlägige Berufserfahrung: Du bringst fundierte Erfahrung in einer kundenorientierten, kommerziellen Rolle mit (z. B. Account Management, Sales oder Marketing).

• Strategisches Denken: Du verstehst die wirtschaftlichen Treiber der Branche und identifizierst proaktiv Wachstumschancen für deine Accounts und Wolt.

• Datenaffinität: Du hast Erfahrung im Umgang mit analytischen Dashboards (z. B. Looker, Power BI) und verfügst über fortgeschrittene Kenntnisse in MS Excel oder Google Sheets.

• Kommunikationsstärke: Du besitzt eine vertriebsorientierte Denkweise sowie exzellente kommunikative Fähigkeiten für strategische Gespräche in einem dynamischen Umfeld.

• Selbstmanagement: Du arbeitest proaktiv, lösungsorientiert und verfügst über ein sehr gutes Zeitmanagement.

• Sprachkenntnisse: Du kommunizierst fließend auf Deutsch und verfügst über sehr gute Englischkenntnisse.

Keine Sorge, falls du noch nicht alle Punkte perfekt erfüllst – wir suchen Menschen mit Potenzial, die mit uns wachsen wollen!

Was wir dir anbieten

• Internationale Atmosphäre: Arbeite in einem global agierenden Technologieunternehmen und gestalte etwas Außergewöhnliches mit.

• Lern- und Wachstumsmöglichkeiten: Profitiere von einer steilen Lernkurve und entwickle dich in einem dynamischen Umfeld weiter.

• Eigenverantwortung: Arbeite selbständig in einem engagierten und dynamischen Team mit flachen Hierarchien.

• Zusätzliche Benefits: Rabatte auf Wolt-Bestellungen, ÖPNV-Zuschuss, Wellness-Zuschuss (Urban Sports Club), Wunsch-Hardware.

• Work-Life-Balance: 30 Tage Urlaub, flexible Arbeitszeiten, modernes & hundefreundliche Büros.

Nächste Schritte

Wenn du in einem wachstumsstarken Umfeld arbeiten, Verantwortung übernehmen und Teil eines ehrgeizigen und lustigen Teams sein möchtest, dann bewirb dich jetzt, um das Gespräch in Gang zu bringen!

Bitte beachte, dass wir aufgrund von GDPR keine Bewerbungen per E-Mail akzeptieren. Stelle sicher, dass du dich über unsere Karriereseite bewirbst!

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

Day-to-day in this role you’ll:

• Wolt´s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Our humble expectations 

• Fluency in German and good English skills

• 3–5 years of experience in Account Management, Sales, Category / Vendor Management, or Marketing positions

• BA or MA degree in a relevant field (e.g. Business Management, Marketing)

• Understanding of sales principles and ability to deliver excellent partner experience

• Strong verbal and written communication skills with an ability to build relationships

• Good time-management skills with a problem-solving attitude

• High sense of ownership and proactivity

• Knowledge or previous exposure to analytical dashboards (e.g. Looker, Power BI) or data-driven decision-making

• Advanced Microsoft Excel / Google Sheets knowledge

• Willingness to travel regularly to meet key partners within the assigned city or region

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you’re the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

------------------------------------------------------------------------------------------------------------------------------------

Bist du ein erfahrener und strategischer Account Manager mit einer ausgeprägten "Service zuerst"- und analytischen Denkweise? Reizt dich eine herausfordernde Rolle in einem der am schnellsten wachsenden Unternehmen Europas? Wenn ja, dann freuen wir uns auf ein Gespräch mit Dir!

Deine Aufgaben

Unser Account Management Team ist das Herz und die Seele von Wolt und stellt den Erfolg all unserer bestehenden Restaurant Partner und von Wolt in Deutschland sicher. Da Wolt sowohl im Umfang als auch im Angebot wächst, muss die Stärke unserer Account Management Abteilung entsprechend wachsen.

Als Account Manager bei Wolt bist du verantwortlich für die Betreuung unserer größten SMB-Händler, die Steigerung der Akzeptanz von Wolts Produkten und die Förderung ihres Wachstums auf der Plattform. In dieser Rolle führst du  kommerzielle Verhandlungen, schließt komplexe Verträge in einem wettbewerbsintensiven Umfeld ab, analysiert und synthetisiert große Datensätze und betreust dein Portfolio mit einem beratenden Ansatz.

Deine täglichen Aufgaben:

• Wolt´s Produkte: Du nutzt dein unternehmerisches Gespür und deine analytischen Fähigkeiten, um die Akzeptanz der Produkte und Dienstleistungen von Wolt bei den Restaurant Partnern in deinem Portfolio zu steigern.
• Strategische Partnerschaften: Du führst komplexe kommerzielle Verhandlungen, um die Partnerschaft mit wichtigen Restaurant Partnern zu stärken und gleichzeitig die finanziellen Ziele für diese Konten zu erreichen.
• Portfolio Performance: Du überwachst kontinuierlich die Performance deiner Portfolios, interpretierst komplexe Datensätze und bietest deinen Partnern datengestützte Beratung.
• Business Reviews: Du führst regelmäßige Meetings durch, präsentierst Business Reviews und leitest Diskussionen mit einem beratenden Ansatz.
• Collaboration: Du arbeitest eng mit dem Marketing Team zusammen, um Kampagnen gemeinsam mit Restaurant Partnern zu planen und umzusetzen.
• Mentorship: Du bist eine erfahrene Persönlichkeit und Wissensquelle im Team und hilfst anderen, sich durch Schulungen und Mentoring weiterzuentwickeln.
• Marktanalyse: Du beobachtest aktiv das Wettbewerbsumfeld und die Feedbackschleife, um die Produktverbesserungen von Wolt zu beeinflussen.

Unsere bescheidenen Erwartungen

• Fließende Deutschkenntnisse und gute Englischkenntnisse

• 3–5 Jahre Erfahrung im Account Management, Vertrieb, Category / Vendor Management oder Marketing

• Abgeschlossenes Bachelor- oder Masterstudium in einem relevanten Bereich (z. B. BWL, Marketing)

• Verständnis von Vertriebsprinzipien und die Fähigkeit, ein hervorragendes Partnererlebnis zu bieten

• Starke mündliche und schriftliche Kommunikationsfähigkeiten sowie die Fähigkeit, Beziehungen aufzubauen und zu pflegen

• Gute Zeitmanagement-Fähigkeiten mit einer lösungsorientierten Denkweise

• Hohes Maß an Eigeninitiative und Verantwortungsbewusstsein

• Kenntnisse oder Erfahrung mit analytischen Dashboards (z. B. Looker, Power BI) oder datengetriebener Entscheidungsfindung

• Fortgeschrittene Kenntnisse in Microsoft Excel oder Google Sheets

• Bereitschaft, regelmäßig zu reisen, um wichtige Partner in der jeweiligen Stadt oder Region zu treffen

Was wir bieten

• Dynamisches Umfeld: Eine Gelegenheit, in einem schnell wachsenden Technologieunternehmen mit Startup-Mentalität zu arbeiten.
• Wirkungsvolle Arbeit: Die Chance, einen bedeutenden Einfluss auf das Wachstum und den Erfolg unserer Einzelhandelspartner zu nehmen.
• Kollaborative Kultur: Eine unterstützende und inklusive Teamkultur, die Innovation und kontinuierliche Verbesserung schätzt.
• Professionelles Wachstum: Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung innerhalb einer globalen Organisation.

Nächste Schritte

Nachdem einer unserer Talent Acquisition Partner deine Bewerbung geprüft hat und feststellt, dass Du die erforderlichen Kriterien erfüllen, wirst du zu den folgenden Schritten eingeladen:

• Kennenlerngespräch (Du lernst Wolt kennen und Wolt lernt Dich kennen)
• Gespräch mit Deinem potenziellen Manager
• Zeig uns, warum Du der beste Kandidat für die Stelle bist! (Case Study)
• Abschließendes Gespräch, in dem wir sicherstellen, dass wir perfekt zueinander passen.

WongDoody creates human experiences! WongDoody schafft menschliche Erfahrungen in 22 Locations auf 4 Kontinenten. Wir glauben, dass die Zukunft gestaltbar ist. Indem wir menschliche Erfahrungen durch Kreativität und Technologie gestalten, arbeiten wir daran, eine Zukunft zu schaffen, an die wir glauben. 

Für uns beginnt dies mit unserer eigenen Kultur. Wir streben danach, ein integratives Umfeld zu schaffen, in dem jeder Mensch sein ganzes Wesen in die Arbeit einbringen kann. Unsere Kund:innen sind Marken, an die wir glauben, von globalen Großunternehmen über lokale Held:innen bis hin zu Start-ups, die wir lieben. Mit jedem unserer Partner:innen begeben wir uns auf eine Reise der Co-Creation, bei der wir die Grenzen des Möglichen ausloten und den Raum erforschen, in dem Kreativität und Technologie aufeinander treffen.  

Unser Team aus gut gelaunten, offenen, werteorientierten und kollaborativen Problemlöser:innen konzentriert sich bei allem, was wir tun auf ein Ziel: menschliche Erfahrungen. Menschliche Erfahrungen sind die Berührungspunkte, an denen Marken mit Kund:innen in Kontakt treten. Wir transformieren Unternehmen, indem wir mit Hilfe von Strategie, Kreativität, Daten und Technologie ansprechende, inspirierende Momente schaffen - unterstützt durch die globale technologische Stärke von Infosys.

Retail & CPG Vertical 

Unser Team ist auf FMCG und Einzelhandel spezialisiert. Gemeinsam mit starken, einzigartigen Marken wie OTTO, bonprix, Rolf Benz und Avene entwickeln wir neue Markenstrategien, kundenzentrierte Kampagnen und digitale Produkte. Wir finden neue Wege, Kreation, Daten und Medien zu kombinieren.

Unsere lokalen Benefits 

• Flexible Arbeitszeiten und Arbeitszeitkonto mit 100 % Überstundenausgleich
• Arbeiten, von wo es Dir passt – im Homeoffice, in einem unserer Büros (Stuttgart, Berlin, Düsseldorf) oder sogar befristet im EU-Ausland
• Kostenlose Snacks und Getränke in unseren Büros
• Ein innovatives Arbeitsumfeld mit moderner, technischer Ausstattung – MacBook, dienstliches iPhone sowie alle für deine Arbeit relevanten Tools
• Weiterbildungsangebote, um stets up-to-date zu bleiben
• 30 Tage Urlaub pro Jahr
• Urban Sports Club
• Corporate Benefits
• Ein inspirierendes Team, mit welchem die Zusammenarbeit für starke Marken Spaß macht

Das erwartet Dich

Als Director Account Management übernimmst Du eine Schlüsselrolle in unserem Unternehmen: Du führst eines der Account Management Teams, prägst die strategische Ausrichtung unserer Kundenpartnerschaften und stellst sicher, dass wir qualitativ und kommerziell exzellent liefern. Im Einzelnen erwartet Dich:

Strategische Verantwortung & Kundenberatung

• Strategische Entwicklung von Kundenaccounts und Beratung unserer Kund:innen auf hoher Ebene („trusted advisor“)
• Gestaltung einer klaren Vision für die Kundenpartnerschaft, mit langfristiger Perspektive
• Ganzheitliches Denken: Du identifizierst, was den größten Mehrwert für unsere Kund:innen schafft, und verknüpfst diese Bedürfnisse mit unserem vielseitigen Service-Angebot
• „Challenger“ Haltung mit MarTech-Mindset: Du hinterfragst bestehende Denk- und Arbeitsweisen unserer Kund:innen und entwickelst gemeinsam mit ihnen innovative Ansätze

Kundenbeziehungen & Umsatzverantwortung

• Aufbau und Pflege starker, vertrauensvoller Kundenbeziehungen auf Entscheidungs- und Managementebene
• Sicherstellung von Kundenzufriedenheit, Loyalität und Wachstum
• Jahresplanung der Kundenaccounts inkl. Budget-, Umsatz- und Margenverantwortung
• Sicherstellung der Zielerreichung (Umsatz, Marge, Ergebnis)
• Beteiligung an Contracting: Tagessätze, Rahmenverträge, Nachverhandlungen, ggf. Unterstützung bei New Business & Pitches

Qualität, Prozesse, Team & Optimierung

• Gesamtverantwortung für Qualität der Ergebnis- und Leistungslieferung gegenüber Kund:innen
• Kontinuierliche Prozessüberprüfung, Optimierung und Implementierung best-in‐class Arbeitsweisen im Account Management
• Führung, Entwicklung und Coaching des Account Management Teams (z. B. Senior Account Manager, Account Manager)
• Enge Zusammenarbeit mit internen Disziplinen (z. B. Strategieberatung, Kreation, Media, Data)

Das bringst Du mit

• Mehrjährige Führungserfahrung im Account Management/Client Service im Agentur- oder Dienstleistungsumfeld (z. B. Digital, Media, E-Commerce)
• Ausgeprägtes kaufmännisches Denken, Verhandlungssicherheit und Ergebnisverantwortung
• Tiefes Verständnis für digitale Geschäftsmodelle, Kampagnen, Social Media, E-Commerce, CRM, Website & Media
• Hohe Affinität für Trends, KI und Automatisierung
• Fähigkeit, strategisch und holistisch zu denken und zu handeln
• Hervorragende Kommunikations- und Präsentationsfähigkeit – souverän im Kundenkontakt (DE + EN)
• Führungskompetenz: Mentor, Coach, Entscheider, mit Hands-on Mentalität
• Durchsetzungsvermögen, Entscheidungsstärke, Kritikfähigkeit, strukturierte Arbeitsweise
• Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

Für uns zählt allein Deine Persönlichkeit und Deine beruflichen Fähigkeiten. Dein Geschlecht, Alter oder Aussehen, Deine Herkunft oder sexuelle Orientierung spielen für uns keine Rolle – wir sind offen für die Zusammenarbeit mit jeder Person. 

Beachte bitte: Dies ist eine Stellenanzeige der WongDoody GmbH mit Sitz in Deutschland. Über unsere Website oder andere Quellen kannst Du zu Stellenanzeigen gelangen, die von einer unserer WongDoody-Schwesterfirmen veröffentlicht wurden, mit denen wir weltweit gemeinsam unter der Marke "WongDoody" auftreten. Für jedes Stellenangebot ist ausschließlich das Unternehmen verantwortlich, das die jeweilige Anzeige veröffentlicht hat. Ansprechpartner:innen, erforderliche Angaben und geltende Bedingungen können jeweils abweichen. Hier kannst Du Dich darüber informieren, wie die WongDoody GmbH Deine im Bewerbungsprozess angegebenen personenbezogenen Daten verarbeitet). Wenn Du Fragen zum Bewerbungsprozess hast, wende Dich gerne direkt an unser People & Culture-Team unter vivien.jost@odt.net.

Wir sind WongDoody, mit mehr als 2.000 Kolleg:innen in 22 Designstudios auf vier Kontinenten – ein hochgradig kollaboratives Team aus Expert:innen für Produkterlebnisse, digitales Marketing und immersive Technologien. Unsere Lösungen entstehen dort, wo Kreativität und Technologie zusammentreffen – mit einem klaren Fokus auf die Bedürfnisse und Erlebnisse der Nutzer:innen. Ob Augmented Reality, Digital Twins, KI-Ökosysteme, Omnichannel-Commerce oder integrierte Kampagnen: Wir schaffen Verbindungen zwischen Menschen und Marken – im B2B- ebenso wie im B2C-Bereich.

Als Teil des globalen Technologieinnovators Infosys verfügen wir über die nötige Skalierung und Expertise, um große Ideen Wirklichkeit werden zu lassen – und sie weltweit umzusetzen.

WongDoody xdm

Für dm-drogerie markt, Deutschlands beliebtesten Einzelhändler, sind wir seit 2010 die digitale Lead-Agentur und haben das Unternehmen bei jedem Schritt der Transformation vom stationären Handel zum Omni-Channel begleitet.

In enger Zusammenarbeit mit den dm-Niederlassungen in Deutschland, Österreich und Osteuropa betreuen und entwickeln mehr als 50 kreative Köpfe die Strategie und E-Commerce-Plattformen für dm in diesen Ländern und kümmern sich gleichzeitig um alle anderen Online-Aktivitäten wie Social Media, CRM, Digital Branding, Kampagnen und Content Marketing.

Unsere lokalen Benefits

• Flexible Arbeitszeiten 
• Arbeiten von wo es für dich passt. Zu Hause oder im Büro, ganz nach deinem Geschmack
• Arbeit für starke Marken und Kund:innen, an die wir glauben 
• Zuschuss beim Urban Sports Club
• Mitarbeitervorteile & Rabatte über Corporate Benefits
• aufgeschlossene & nette Menschen in allen Teams

Das erwartet Dich

• Eigenständige Betreuung von Kunden-Projekten im Umfeld von z.B. Social Media, Performance Marketing, Employer Branding, Newsletter Marketing, Content-Produktion, Customer Experiences
• Umfassende Einblicke und ganzheitliche Begleitung vom Kundenbriefing über die Idee bis hin zur Umsetzung
• Unterstützung unserer Projektmanagement-Teams in der Kundenberatung und Organisation
• Mitarbeit in interdisziplinären Projektteams

Das bringst Du mit

• Du bist auf der Suche nach einem 6-monatigem Pflichtpraktikum im Rahmen deines Studiums (Beginn: August/September)
• Gute Kenntnisse im Bereich MS Office, Neue Medien und eine Affinität zu aktuellen Trends sowie Social Media
• Lust, erste Erfahrungen in einer Digitalagentur zu sammeln und eigene Projekte zu betreuen
• Du bist ein wahres Organisationstalent und verfügst über eine strukturierte und sorgfältige Arbeitsweise
• Ein hohes Maß an Motivation, Einfallsreichtum und Flexibilität sowie Teamplayer-Mentalität
• Du bringst ein positives Mindset mit
• Fließende Deutsch-Kenntnisse sind erforderlich, gute Englisch-Kenntnisse von Vorteil 

Für uns zählt allein Deine Persönlichkeit und Deine beruflichen Fähigkeiten. Dein Geschlecht, Alter oder Aussehen, Deine Herkunft oder sexuelle Orientierung spielen für uns keine Rolle – wir sind offen für die Zusammenarbeit mit jeder Person. 

Beachte bitte: Dies ist eine Stellenanzeige der WongDoody GmbH mit Sitz in Deutschland. Über unsere Website oder andere Quellen kannst Du zu Stellenanzeigen gelangen, die von einer unserer WongDoody-Schwesterfirmen veröffentlicht wurden, mit denen wir weltweit gemeinsam unter der Marke "WongDoody" auftreten. Für jedes Stellenangebot ist ausschließlich das Unternehmen verantwortlich, das die jeweilige Anzeige veröffentlicht hat. Ansprechpartner:innen, erforderliche Angaben und geltende Bedingungen können jeweils abweichen. Hier kannst Du Dich darüber informieren, wie die WongDoody GmbH Deine im Bewerbungsprozess angegebenen personenbezogenen Daten verarbeitet.

Wenn Du Fragen zum Bewerbungsprozess hast, wende Dich gerne direkt an unser People & Culture-Team unter job@odt.net

We are 2,000+ colleagues across 22 design studios on four continents. A highly collaborative team of experts in product experience, digital marketing and immersive experiences. We design human-centric answers in the sweet spot where creativity and technology meet. Our solutions connect people and brands—B2B and B2C—from augmented reality and Digital Twins to AI ecosystems, omnichannel commerce and campaigns.

Backed by global tech innovator Infosys, if we can dream it, we can build it and deliver it anywhere in the world.

To learn more about us and see our work visit https://wongdoody.com/.

Immersive Experiences

Within the Immersive Experiences team, we combine creative vision, tech expertise, AI innovation and agile project management to develop holistic solutions – on screen, in physical space, and in the mind.

Here, innovation meets execution: we work across (real-time) CGI, motion design, UI/UX, BE/FE development and creative AI engineering – delivering immersive experiences and marketing content for global brands like smart, Porsche, dm-drogerie markt and Kärcher. Our projects range from AI-driven content creation platforms, CGI pipelines, marketing automation solutions, and immersive applications to the production of multi-channel content across the entire marketing supply chain. We are not a SaaS company, but rather develop customized solutions tailored to the needs of our customers.

As Senior Business Development Manager (all genders) for Immersive Experiences EMEA, you will identify, develop, and realize strategic growth opportunities, driving revenue expansion and strengthening long-term customer partnerships across Germany and Europe.

What you can expect

• Manage the entire business development cycle—from acquisition and qualification to presentation, negotiation, and closing. Leverage synergies within the WongDoody & Infosys Group as needed to offer comprehensive MarTech solutions.
• You collaborate closely with senior industry leaders to identify strategic opportunities and shape joint growth strategies.
• Build relationships with key decision-makers across industries such as CMT, CRL and MFG.
• Identify customer needs and define customized proposals in collaboration with various subject matter experts from strategy, AI, CGI, production, and development.
• Prepare compelling presentations, shape scopes of work and define pricing strategies that reflect client goals and commercial feasibility.
• Coordinate cross-functional responses to RFPs and tenders, ensuring high-quality, compliant and on-brand submissions.
• Work closely with the Immersive Experiences leadership to define go-to-market strategies and strategic account plans.
• You partner with Marketing to align messaging, share market insights and co-create brand storytelling that elevates our presence in key sectors.
• Track and report on pipeline health, KPIs, forecasts and agreed revenue targets.
• Act as a trusted advisor to potential customers and recommend value-driven production, digital and creative solutions that fit our Immersive Experiences portfolio.
• In addition to your business development expertise, you bring deep project management know-how — including the ability to manage scope, schedules, risks, issues, communication cadences, and both client and team relationships — to ensure programs are delivered on time, on budget and with high-quality results.
• Collaborate in a people-first, ambitious and delivery-focused team culture.
• As a member of the EMEA senior business development team, you will contribute to studio-level team decisions, the culture, business planning and development of best practices.
• Proactively contribute to the development and enhancement of multiple processes and relevant best practices.
• Be responsible for knowledge transfer and development of team members.

What we'd love to see

• 4+ years of B2B sales experience in digital, agency or tech-led environments.
• Proven success selling complex CGI, production, creative and MarTech solutions, ideally in industries like CMT, CRL, MFG.
• Business development expertise including contract writing, pricing strategy, negotiation, and compliance.
• Experience in crafting and delivering RFP/tender responses with cross-functional teams.
• Project management expertise with the ability to steer scope, risks, timelines, communication, and quality.
• Adept at quickly navigating organizational complexity and cross-regional collaboration.
• Flexible thinker who thrives under pressure and can juggle multiple priorities with ease.
• Superb verbal, written, presentation, organisational and interpersonal communication skills.
• Detail-oriented with a strong sense of accountability, follow-through and responsiveness.
• A positive, collaborative mindset: sense of humour, resilience, curiosity and a can-do attitude.
• Fluent in English and German (additional languages a plus).
• Experience working with large, global IT organisations.
• Experience working and navigating in large MarTech focussed organisations.

Our local benefits

• Flexible working hours and 100% overtime compensation
• Work where it works for you. At home or in the office, or any mix you like 
• Working for strong brands and clients we believe in 
• 30 days' vacation per year 
• Urban Sports Club 
• Company Benefits
• Nice people in welcoming teams 

We care about your personality and professional skills. We don't care about your gender, age, nationality or appearance and are open to working with everyone.

Please note: This is a job ad by WongDoody GmbH based in Germany. Through our website or other sources, you may find job ads published by one of our WongDoody sister companies around the globe with whom we act jointly under the band “WongDoody”. For each job offer, only the entity is responsible, which has published the ad. Contact persons, required information and applicable terms may differ. You can inform yourself how WongDoody GmbH is processing your personal data provided in the application process here.

If you have any questions about the application process, feel free to contact our People & Culture Team directly under leonie.schaefer@odt.net

Wir bei Capgemini Invent glauben, dass unterschiedliche Perspektiven den Wandel vorantreiben. Als innovative Transformationsberater vereinen wir unsere strategischen, kreativen und wissenschaftlichen Fähigkeiten und arbeiten eng mit unseren Kunden zusammen, um zukunftsweisende Lösungen zu entwickeln. Hilf uns dabei, den Wandel voranzutreiben, der auf die Herausforderungen unserer Kunden von heute und morgen zugeschnitten ist. Informiert und validiert durch Wissenschaft und Daten. Verstärkt durch Kreativität und Design. Und das alles auf der Grundlage von Technologien.

Deine Rolle

Als (Senior) Manager im Bereich Insurance entwickelst du maßgeschneiderte Lösungsansätze für unsere Versicherungskunden und unterstützt sie bei ihren Transformationsvorhaben – deine Erfahrung trägt maßgeblich zum Erfolg unseres Unternehmens bei.

• Du leitest selbstständig Projekte und entwickelst Ergebnisse mithilfe deiner Fähigkeiten:
  • Versicherungsfachwissen: Fundierte Erfahrung im Vertrieb, Schaden / Leistung, Kundenservice, Betrieb / Operations
  • Betriebsmodell-Optimierung: Erfahrung mit Standardisierung, Harmonisierung, Optimierung oder Outsourcing von Prozessen und Einheiten
  • Projektmanagement: Steuerung komplexer (internationaler) Programme
• Du gestaltest die Account Arbeit und den Vertrieb mit und unterstützt aktiv bei der Akquise neuer Projekte und Kunden
• In unseren Projekten und in der Organisation übernimmst du die Führung von Mitarbeiter:innen und repräsentierst Capgemini Invent über Marketingaktivitäten nach außen

Dein Profil 

• Du hast ein Hochschulstudium erfolgreich abgeschlossen und bringst mehrjährige relevante Berufserfahrung mit Budgetverantwortung im Beratungsumfeld oder internationalen Unternehmen mit
• Du bringst Erfahrung in der Führung interdisziplinärer Teams mit, bist kommunikationsstark und überzeugst durch ein selbstbewusstes Auftreten über alle Hierarchieebenen hinweg
• Du hast Freude an strategischer Analyse, dem Management innovativer Projekte, der Lösung komplexer Kundenherausforderungen und verfügst über eine hohe Affinität für Prozesse & Technologie
• Du besitzt sehr gute Deutsch- und Englischkenntnisse und zeigst Flexibilität und Reisebereitschaft

Was du bei uns schätzen wirst

• Werde Teil einer international führenden Unternehmensberatung, die durch innovative und wegweisende Projekte, globale Teams und digitales Know-How die Zukunft gestaltet
• Treibe innovative Transformationsprojekte in zukunftsweisenden Branchen und widme dich visionären und strategischen Entwicklungen
• Erlebe unser kontinuierliches Engagement für Chancengleichheit, Vielfalt und Inklusion
• Entwickle dich in unserem wissensorienterten Umfeld, das durch unsere auf Mitarbeiter:innen ausgerichtete Unternehmenskultur geprägt ist
• Profitiere von unseren Benefits zur optimalen Work-Life-Balance mit attraktiven Angeboten rund um Gesundheit & Wellbeing, Zusatzpaketen rund um Mobilität sowie modernen Offices

Über Capgemini

Capgemini ist ein globaler Partner für die KI-gestützte Geschäfts- sowie Technologietransformation. Das Unternehmen schafft messbaren Mehrwert für seine Kunden, indem es die Zukunft von Organisationen gestaltet und im Zusammenspiel von KI, Technologie sowie dem Mensch Realität werden lässt. Seit fast 60 Jahren steht Capgemini für Verantwortung wie auch Vielfalt und beschäftigt 420.000 Mitarbeitende in über 50 Ländern. Das End-to-End-Leistungsspektrum gründet auf einer umfangreichen Branchenexpertise, einem starken Partner-Ökosystem sowie Kompetenzen in den Bereichen Strategie, Technologie, Design, Engineering und Operations. Die Gruppe erzielte 2024 einen weltweiten Umsatz von 22,1 Milliarden Euro.

Make it real | www.capgemini.com/de

Wir freuen uns über deine vollstän­dige Be­wer­bung ausschließlich über unser Bewerbungsportal und unter Angabe deiner Ge­halts­vor­stel­lung, des frühest­mög­lichen Ein­tritts­zeit­punkts sowie deiner Standortpräferenz.

Hier findest du weitere Informationen zu unserem Bewerbungsprozess. Wende dich bei Fragen bitte an sabine.roemmele@capgemini.com.