The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Chesterfield, Missouri 

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 400 S Woods Mill RD, Chesterfield, MO
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 7 AM – 8 PM CST
• Rotating Saturday shifts (8:00 AM – 4:00 PM CST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Robinson Township, Pittsburgh

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
• Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

Position Summary

We are seeking a compassionate and detail-oriented Medical Assistant I to join our allergy and immunotherapy team. This clinical role is ideal for candidates with a strong interest in patient care and a desire to grow in a fast-paced specialty clinic. You will play a critical role in supporting patient treatment, ensuring safety, and maintaining a clean, organized clinical environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our St. Louis clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Patient Care & Clinical Support:
• Greet patients and assist with intake and preparation for provider visits
• Provide general care and administer prescribed treatments, including allergy/immunotherapy injections
• Educate patients and families on immunotherapy protocols and safety
• Monitor and document vital signs, treatment responses, and observation periods post-injection
• Procedures & Testing:
• Assist with skin testing, patch testing, and pulmonary function testing
• Calibrate and operate PFT equipment (Pulmonary Function Testing)
• Support clinical team during peak times and complex procedures
• Clinical Operations & Documentation:
• Maintain clean, stocked exam and injection rooms
• Document patient vitals, test results, and care summaries in the EHR
• Perform routine equipment sterilization and ensure compliance with HIPAA and OSHA standards
• Support limited submission of prior authorizations (PAs) when requested
• Team Collaboration:
• Assist LVNs or RNs during procedures as needed
• Function as part of the immunotherapy nursing team, administering injections per protocols
• Perform other clinical or administrative duties as assigned by supervisors or providers
• Additional duties as assigned. 

Qualifications & Requirements

• Education: High school diploma or GED (minimum requirement)
• Experience: 
  • 1–3 years of experience as a Medical Assistant in a clinical setting
  • Experience with EHR systems preferred
  • Experience in allergy or immunology preferred but not required
• Licensure & Certifications:
  • Active MA certification in the state of California
  • CPR certification required (or willingness to obtain)
• Skills & Abilities:
  • Strong communication and organizational skills
  • Comfortable working independently and exercising sound judgment
  • Skilled in pulmonary function testing, FeNO testing, and peak flow monitoring
  • Knowledge of patient education for medications and environmental controls

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our St. Louis clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
  • Greet patients and visitors warmly and professionally.
  • Manage check-in and check-out processes, verify insurance, and collect co-pays.
  • Schedule patient appointments, testing, and follow-ups in collaboration with providers.
  • Submit and track prior authorizations, including verifying insurance and submitting required documentation.
  • Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
  • Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
  • Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
  • Assist with emergency response protocols by alerting clinical staff as needed.
  • Contribute to the onboarding and training of new team members to build support and cross-functional skills.
• Clinical & Patient Care Duties (if MA certified):
  • Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
  • Administer allergy and immunotherapy injections following clinical safety protocols.
  • Prepare and maintain allergy serum and oral desensitization vials.
  • Monitor and document patient vitals and treatment responses.
  • Support physicians and advanced practice providers during clinical consultations and procedures.
  • Educate patients and families on allergy and asthma care plans and treatment options.
  • Respond to and manage allergic reactions, including emergency interventions when needed.
  • Escort patients to exam rooms and prepare for provider exams.
  • Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
  • Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
  • Assist with clinical prior authorizations under the direction of a supervisor.
  • Additional responsibilities as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: 
  • Certified or Licensed Medical Assistant (California), if performing clinical duties.
  • CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
  • Strong interpersonal, customer service, and communication skills.
  • Excellent organizational and multitasking ability in a clinical setting.
  • Knowledge of medical terminology and EHR systems.
  • Familiarity with HIPAA and OSHA compliance standards.
  • Ability to remain composed in fast-paced and emergency situations.
  • Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
  • Prior experience in allergy, immunology, or respiratory care settings.
  • Comfort with performing skin testing and pulmonary diagnostics.
  • Experience submitting and managing insurance prior authorizations.