Position Overview 

We are seeking a Service Delivery Technician to support gateway deployment operations through effective documentation management, technical coordination, scheduling oversight, acceptance readiness, and deployment tracking. This role ensures smooth execution and a seamless transition of satellite gateway infrastructure from construction to operations and assurance workflows. 

The ideal candidate combines strong organizational capabilities with a solid technical understanding of satellite gateway systems and deployment processes. Candidates should have proven experience in telecommunications service delivery and a demonstrated ability to coordinate complex technical activities across diverse stakeholder groups while maintaining strict documentation standards. 

Operating in a fast‑paced satellite communications environment, this role plays a critical part in ensuring deployment excellence and operational readiness. Success requires balancing technical accuracy with schedule demands while upholding high standards of quality, compliance, and process discipline across international deployment activities. 

Key Responsibilities 

Documentation Management & Acceptance Readiness 

• Prepare comprehensive acceptance packages for gateway sites, compiling technical specifications, test results, configuration documentation, and compliance certificates required for operational handover 

• Maintain accurate and current documentation throughout the deployment lifecycle, ensuring all technical deliverables meet company standards and customer requirements 

• Support configuration validation activities by coordinating testing schedules, documenting results, and tracking resolution of identified issues 

• Ensure all delivery prerequisites are completed for timely gateway activation, including regulatory approvals, safety certifications, and technical acceptance criteria 

Technical Coordination & Deployment Tracking 

• Track technical tasks across deployment teams, maintaining visibility of critical path activities and identifying potential schedule risks or resource conflicts 

• Coordinate across teams including construction, RF engineering, network operations, and field services to ensure integrated project delivery 

• Support deployment tracking through regular status updates, milestone reporting, and escalation management for technical or schedule issues 

• Facilitate communication between technical teams and project management to ensure alignment on delivery timelines and quality standards 

Operational Handover & Transition Management 

• Ensure smooth execution and commercial‑ready transition into operations and assurance workflows by validating completion of all technical commissioning activities 

• Coordinate with network operation centers to confirm readiness for service activation and ongoing monitoring integration 

• Support handover documentation preparation including operational procedures, maintenance schedules, and technical reference materials 

• Validate completion of training requirements and knowledge transfer activities for operational support teams  

Quality Assurance & Process Improvement 

• Monitor compliance with established deployment procedures and quality standards throughout the service delivery lifecycle 

• Support continuous improvement initiatives by identifying process gaps, documentation deficiencies, and coordination challenges 

• Assist in development of standardized procedures and templates to improve deployment efficiency and consistency 

• Participate in post-deployment reviews to capture lessons learned and implement process enhancements.  

Qualifications  

Education 

• Bachelor's degree in engineering, telecommunications, information technology, or related technical field 

• Associate degree with relevant telecommunications experience accepted  

Experience 

• Minimum 2+ years in telecommunications service delivery, network deployment, or technical project coordination 

• Experience with telecommunications infrastructure projects and deployment processes 

• Background in technical documentation management and coordination activities  

Required Technical Expertise 

• Understanding of telecommunications deployment processes and gateway infrastructure systems 

• Experience with change management, deployment procedures, and acceptance testing workflows 

• Familiarity with technical documentation systems, version control, and configuration management 

• Knowledge of service handover processes and operational transition requirements  

Preferred Qualifications 

• Experience with satellite communications systems or telecommunications infrastructure deployment 

• Background in service delivery or network operations environments 

• Familiarity with acceptance testing procedures and commissioning processes 

• Knowledge of telecommunications industry standards and quality assurance practices 

• Work authorization for Spain or UK operations  

Professional Skills 

• Excellent organizational abilities with strong attention to detail and accuracy in documentation 

• Proven coordination skills across multiple technical disciplines and stakeholder groups 

• Strong written and verbal communication skills for technical documentation and reporting 

• Ability to work effectively under pressure while maintaining quality standards  

Technology Proficiency 

• Proficiency with project management tools and technical documentation systems 

• Experience with scheduling software and milestone tracking applications 

• Familiarity with telecommunications testing and validation tools 

• Knowledge of ticketing systems and workflow management platforms  

Performance Metrics 

Success measured by: 

• On-time gateway activation rate and schedule adherence to baseline plans 

• First-pass acceptance rate and defect closure cycle time within established targets 

• Documentation completeness and accuracy at service handover with zero critical gaps 

• Change success rate and adherence to approved deployment windows 

• Cross-functional coordination effectiveness and stakeholder satisfaction ratings 

• Clean transition into operational workflows with complete monitoring and procedural baselines  

Tools/Standards/Methods 

• Project management and scheduling tools for milestone tracking and resource coordination 

• Technical documentation systems for version control and configuration management 

• Acceptance testing procedures including factory and site acceptance methodologies 

• Change management frameworks for deployment control and risk mitigation 

• Service transition processes for handover from deployment to operations 

• Quality management systems for compliance tracking and process improvement  

Physical Requirements 

• Role based in Spain or UK with occasional travel for deployment support activities 

• Ability to work flexible hours to coordinate with global teams during critical deployment phases 

• Occasional weekend or off-hours availability during gateway activations and service transitions 

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. 

The role

As an IT Datacenter Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the modern GPU cloud clusters. Your responsibilities will encompass supporting the data center’s IT infrastructure, troubleshooting and resolving hardware issues, and ensuring the smooth operation of critical systems. Your responsibilities will include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, ensuring the smooth operation of critical systems, and carrying out physical repairs. The role may also involve travel between data centers and participation in on-call rotations.

Your responsibilities will include: 

• Monitor and support the IT infrastructure as a shift worker (day & night shifts).

• Diagnose and resolve issues related to server and network hardware within the data center.

• Perform installation, upgrades, and decommissioning of IT hardware in accordance with operational requirements.

• Manage and maintain fiber optic and patch cable connectivity.

• Handle Return Merchandise Authorizations (RMAs) in compliance with company procedures and documentation.

• Collaborate with internal teams to resolve technical and operational issues.

• Maintain and update documentation, manuals, and procedures related to hardware configuration, troubleshooting, and maintenance.

Requirements:

• Solid understanding of server and networking equipment.

• Practical, hands-on experience with server hardware, network switches, and fiber optic cabling.

• Proven ability to diagnose and resolve hardware-related issues.

• A proactive, responsible, and results-driven work attitude.

It will be an added bonus if you have:

• Valid Category B driving license.

• Basic knowledge of the Linux operating system and familiarity with command-line tools.

The Place... 

Soho House is a private members’ club designed for the creative community known for hosting intimate gatherings, celebrations, and bespoke private events, all delivered with a strong focus on creativity, atmosphere, and personalized service. We foster a collaborative and dynamic working environment and are always looking for passionate individuals who share our commitment to exceptional hospitality and memorable experiences. 

 Key duties… 

• Carry out minor repairs and general maintenance tasks (painting, basic plumbing, light bulb changes, furniture assembly, etc.) 

• Support planned preventative maintenance (PPM) and reactive work orders as directed by the Maintenance Supervisor 

• Assist with inspections of equipment, fixtures, and building systems to identify issues early 

• Help with room and facility setups for meetings, events, or club functions 

• Keep maintenance tools, workspaces, and plant rooms clean, tidy, and safely stored 

• Monitor stock of essential maintenance supplies and report shortages 

• Respond quickly and professionally to urgent repair requests or facility concerns 

• Work closely with housekeeping and operations teams to ensure a well-maintained environment 

• Always follow health and safety policies and safe working practices 

What we are looking for... 

A successful Maintenance Assistant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. 

• Basic experience in general maintenance, handyman work, or a similar support role 

• Comfortable using tools and carrying out physical tasks 

• Good attention to detail and pride in keeping spaces clean and functional 

• Able to work independently and as part of a team 

• Flexible and willing to support different departments as needed 

Desirable: 

• Basic qualifications in building services, maintenance, or manual trades 

• Experience in a hotel, club, or hospitality environment 

• Familiarity with maintenance logs, task tracking, or work order systems 

 Benefits… 

• Team meal whilst on shift prepared by our chefs 

• Soho Friends Membership 

• 50% Team discount on Food & Drink, 7 days a week 

• Team Room Rates; Any Bedroom, Any House, $100 a night 

• Birthday Day Off 

• Discount on Cowshed products and Soho Home (up to 50%) 

• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. 

• Continuous training to develop yourself personally and professionally 

• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more